This report explores the impact of IT systems in solving business problems and improving efficiency. It analyzes the use of IT systems in different functions of an organization and provides an introduction to a chosen organization. The report also describes the manual processes that need transformation and explains how IT systems store and process data for knowledge management. It further discusses how IT systems help in customer relationship management and suggests techniques for data management. The report evaluates the role of IT systems in improving enterprise performance, sustainability, and operations and provides recommendations for IT solutions to resolve business problems.