Impact of IT System on Business and its Contribution to Problem Resolution

This document explores the impact of IT system on business and its contribution to problem resolution. It analyzes the use of IT system in different functions of Sainsbury’s and discusses the transformation of manual processes. It evaluates the ways IT system stores and processes data for knowledge management and how it supports customer relationship management. It also discusses techniques for adopting data management and how IT system supports value-added change in business operations. Finally, it provides recommendations for IT solutions to common business problems.

Business IT System
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Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
Impact of IT system and their contribution to resolve business problems..................................3
Analyse the use of IT system with different function of Sainsbury’s.........................................4
Introduction of Sainsbury’s.........................................................................................................5
LO2..................................................................................................................................................5
Describe and explain their manual processes that intend to transform.......................................5
Discuss about the different ways IT system store and process data for knowledge management.
.....................................................................................................................................................5
Evaluate that how proposed system which help in customer relationship management.............6
Discuss that how would suggest the technique that adopting the data management...................7
LO3..................................................................................................................................................7
Communication management......................................................................................................7
Evaluate that how IT system use to support value-added change for improving business
operations, sustainability and performance within organization.................................................7
LO4..................................................................................................................................................8
Recommend IT solution for common business problem or issue within organization...............8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Information technology is consider as the system that help for generating data, processes and
stored the information by using digital technology. Sometimes, it is being used in the business at
different parts. In order to understand the level of enterprise. An effective use of technology that
allows enterprise to improve overall business in term of competition level.
The documentation will describe about the information technology system that mainly used
in the organization. It provide the facility to improve the manual process within industry.
Furthermore, IT system will contribute the business process in which carried out the multiple
activities in organization. However, it will describe about the flexibility and reliability of IT
system which mainly responding towards the organizational requirements. The documentation
will discuss about the IT system where how they will support in value added changes in the
business. At last, It will be recommendation the practical IT system which providing the better
solution to improve entire business capabilities and abilities.
LO1
Impact of IT system and their contribution to resolve business problems.
IT system has positively impact on the organization in which increasing the ability,
capability to generate store and process data in proper manner. Furthermore, it also considered
the different problem or issues that has been resolved in proper manner.
Content discovery: It is mainly referred as discovering the content which are becoming
related to multiple factors. Sainsbury’s use the IT system that will positive way to impact on the
organization to identify the suitable information (Cosenz, Rodrigues and Rosati, 2020). In this
way, it become easier for Sainsbury’s to make better decision in regards of business operation as
well as function. On the other hand, it allows for Sainsbury’s to concern about the environment
factors while maintaining the overall business capabilities in term of competition level.
Quickly competition of multiple task: it is another important biggest impact of IT system
within Sainsbury’s. It provide the facility to complete the task in quickly manner. In another
way, it help for collecting or gathering large amount of information related business
improvement. It may contribute to analyse the data for generating accurate result or outcome. For
Example- Sainsbury’s use IT system that help for recording the sales item which are being
generated as well as processed.
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Analyse the use of IT system with different function of Sainsbury’s
Sainsbury’s encompasses the several activities which can be utilising the information
technology to handle the business function in proper manner. IT system is mainly used into
different functions.
Communication:
Communication has always been essential aspects of organization and even before
information technology. Nowadays, it has rapidly increasing the use of computer for purpose of
communication. As a result, it help for performing IT roles within organization. It became
possible to maintain the relationship with customers, employees. Multiple communication
performed such as video conferencing, social media, and collaboration, email.
It is important for Sainsbury’s to use IT system for purpose of communication. It is
mainly providing the facility to exchange information from one department to another.
Sainsbury’s uses IT system for establishing the coordination and communication between staff
members (Franco, 2019). Main reason for using IT system such as Email, text message to
transmit the data from one device to another. In Sainsbury’s, marketing team use the IT system
for promoting their product as well as service in marketplace. In order to maintain the
coordination between each staff member in the organization.
Data Management:
In Sainsbury’s, IT department perform the data management function which become
indispensable. It is increasing the complexity of business because large amount of data that
Sainsbury’s has to deal with. IT department has to run the business by using database
management system.
Another way, It can be define the data management in the organization which including the
information related selling, purchasing, customer details, employee data and other financial
information. it is important for Sainsbury’s to use IT system that always support for arranging
large amount of data into accurate manner. Data management help for Sainsbury’s to give better
information related product to consumer. On the other hand, it also accessed the data or
information through IT system. In this way, it become easier for targeting the existing client so
that they can purchase more product and service.
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Introduction of Sainsbury’s
Sainsbury’s is the second largest supermarket chain in UK which providing the better
quality of product and service in marketplace. The organization was founded in 1869 by John
James. The headquartered of company at London. This organization was initially started as
retailer of fresh item and expanded its business in global world. Sainsbury’s served the excellent
facilities and also products which become exists in supermarket. It became convenient to
purchase items. The organization operates at 1415 other location across UK. In 2019, the overall
income of Sainsbury’s approximately £219 million and there are 1, 16,400 employees working
together (Han, 2019). The organization has considered the subsidiaries which exists in the bank
and other local, nectar and Argos.
The organization is mainly operating the competitive environment which become easier
for maintaining overall business performance and efficiency. IT system use to handle the
different function which carried out the online presence. In another way, it can easily achieve the
specific goal and objective.
LO2
Describe and explain their manual processes that intend to transform.
It should be considered the different process which employed in the Sainsbury’s firm. It is
mainly focused on use IT system which providing the better services. The manual process can be
defined the activities by other labour rather than using machine. It require the physical existence
for performing the multiple operation in step by step manner.
Furthermore, manual process that will be done by potential consumer in Sainsbury’s. In
order to identify the better product and service as per requirement of client (Mola, Rossignoli and
Giangreco, 2020). Sometimes, it is looking out the particular item and give option for customer
to choose best one. This manual process will be completely changed the business style. In this
way, it can also save the customer time so that they clearly explain their demand.
Discuss about the different ways IT system store and process data for knowledge management.
Knowledge management is a process which help for creating, sharing and managing the
organizational data or information. It can be done in order to make use the best knowledge about
the particular information. IT system is considered the important part of Sainsbury’s that mainly
used in related to the knowledge. Information may be stored through IT system and require to
consider in the digital manner. Sainsbury’s processed the information if require to store within
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IT system for purpose of decision-making. In another way, it also helping in the decision support
which involved the historical information for further business expansion in global world.
Evaluate that how proposed system which help in customer relationship management.
Customer relationship management is based on the approach for managing the overall
enterprise interaction with both potential as well as current consumers. It may use the data
analysis about the organization where how they can improve the entire business relationship with
existing client. IT system support for customer relationship management, especially concern on
the client retention and also gained the more profitability (Morais and Lopes, 2019). On the other
hand, IT system help in CRM through combination of strategies, practices and other modern
technologies. Sainsbury’s use IT system to manage as well as analyse client interaction.
Moreover, it also followed the customer lifecycle which automatically improving customer
services. The primary aim of Sainsbury’s to use the better CRM system which help for managing
and controlling organizational relationship with client, employees.
Usually, Sainsbury’s use the customer relationship management as a tool that mainly
indicating the relationship among various potential client. In order to provide the best quality of
service and resolve any issues related goods.
Discuss that how would suggest the technique that adopting the data management.
Data management is a process that help for organising, arranging large amount of data or
information into single unit. In this way, it help for Sainsbury’s to access detail of customer in
proper manner. On regular basis, Sainsbury’s collect the large volume of information by using
modern technology.
Generally, Sainsbury’s use Data base management system which consider as platform to
manage large collection of data in proper manner. Sainsbury’s take seriously the data or
information that will be stored into database system. Another reason to use database management
system (DBMS), providing the security, privacy when unauthorised person cannot access the
sensitive information of organization and customers (Zebari, Zeebaree and Shukur, 2019). That’s
why, it is mainly implementing the database system for considerable as best technique in term of
data management.
The data is typically indexed across the different columns, rows and tables that make
handle the entire workload processing. As a result, it become easier for maintaining, securing
and managing the data that stored in the databases.
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LO3
Communication management
It is a type of process that can perform the different task such as planning, monitoring and
implementing the distributed channel for purpose of communication. In order to establish the
coordination with other by using channels. Sainsbury’s use communication management which
may include designing pattern, effective strategies, internal and external directives.
Communication help for manager to handle the enterprise roles and responsibilities. In
order to handle the essential information while transmitting from other staff members. In this
way, it can easily maintained the trust, loyalty among employee and management (Zebari,
Zeebaree and Shukur, 2019). Each and every data will be collected in the table format so that it
easily access information with large volume set. It also maintaining the consistency in case of
multiple users. In Sainsbury’s, there are various employee use the database system so that it is an
essential to maintain their consistency.
Evaluate that how IT system use to support value-added change for improving business
operations, sustainability and performance within organization.
IT system is an integral part of Sainsbury’s that automatically improve the overall business
operation, performance and their sustainability. In order to provide the fundamental thing which
always altered the current economic condition or situation of organization. In this way, IT system
has performed the various operation in different departments such as HRM, finance, sales and
marketing (Morais and Lopes, 2019). Therefore, IT system provide the contribution toward the
business in order to gain more profitability as well as productivity in marketplace. Sainsbury’s
implement IT system which help for adding more value, enhance the entire business performance
in marketplace. On the other hand, organization always tried to drives systematic change in the
value chain while adapting the share system to maintain entire business processes. In another
way, sustainability is also consider the important part of Sainsbury’s whereas they always
committed towards the programs, event and other standard which make an effective supply
chain. Furthermore, it also assisting for improve the entire business operation and function.
LO4
Recommend IT solution for common business problem or issue within organization.
It has recommended IT solution which help for resolving the enterprise issue or problem in
quickly manner. Sainsbury’s bring more incredible issue during task execution so that it is
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require to implement IT system in the organization. The common issues may be identified such
as poor quality of data management, Human errors and so on. These type of issues occurs within
organization. Sometimes, it may increase the more complexity when manager in properly use IT
system in the business task. In this way, it is directly affecting on the entire business activities. it
became difficult to resolve issue or problem in proper manner. Furthermore, it has recommend
the effective IT solution which providing the better facilities to resolve enterprise issue or
problem.
 Implementing marketing campaign: It is important concept which mainly used for
organization to resolve the issue related product promotion. In this way, it has
recommend for Sainsbury’s to adapt the marketing campaign process for improving
entire business capabilities (Morais and Lopes, 2019). There are lot of existing customer
attract towards the good and service. Marketing campaign help for increasing the
visibility of brand in marketplace. Therefore, existing customer can understand the
design, pattern of Sainsbury’s services.
 Use CRM software: it is another important modern technology that help for maintaining
and collecting large amount of data related customer. it became easier for Sainsbury’s to
access information within few minute. In this way, it has recommended in the
organization in order to resolve problem related data mis-management. It is the most
common problem which directly effects on the entire business process (Morais and
Lopes, 2019). By using CRM software, Sainsbury’s can easily record the data or
information such as sales revenue, delivery, purchasing, and market trends. It also useful
for building the better coordination with client because CRM already stored the data of
client. Staff member can access information, update, delete and manage effectively.
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CONCLUSION
From above discussion, it concluded that Information technology system is based on the
process that mainly used for generating data, processes and stored the information by using
modern techniques. It has considered the different type of information that always support for
managing the data in proper manner. It has been included such as data management, customer
relationship management and knowledge management. The report has summarised about the
concept of IT system where how they can support in the business operation and function. It has
identified that use of IT system that has contributed in term of business development.
Furthermore, it can improve the understanding towards knowledge management which providing
the advantage of business in term of relation management. Afterwards, it also evaluating the use
of IT system and also helping in term of valued addition in the business. In order to improve
business operation, function, sustainability and performance.
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REFERENCES
Book and Journals
Cosenz, F., Rodrigues, V.P. and Rosati, F., 2020. Dynamic business modeling for sustainability:
Exploring a system dynamics perspective to develop sustainable business
models. Business Strategy and the Environment. 29(2). pp.651-664.
Franco, M.A., 2019. A system dynamics approach to product design and business model
strategies for the circular economy. Journal of Cleaner Production. 241. p.118327.
Han, Z., 2019, February. Challenges and analysis of business supporting system deployment
based on cloud computing. In Journal of Physics: Conference Series (Vol. 1168, No. 6, p.
062015). IOP Publishing.
Mola, L., Rossignoli, C. and Giangreco, A., 2020. Business intelligence system design and its
consequences for knowledge sharing, collaboration, and decision-making: an exploratory
study. In Information Diffusion Management and Knowledge Sharing: Breakthroughs in
Research and Practice (pp. 382-402). IGI Global.
Morais, P. and Lopes, F.C., 2019. Implementing a Business Information System to improve the
quality assurance mechanisms in a Portuguese higher education institution.
Zebari, R.R., Zeebaree, S.R. and Shukur, H.M., 2019. E-business requirements for flexibility and
implementation enterprise system: A review. International Journal of Scientific and
Technology Research. 8(11). pp.655-660.
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