Impact of IT Systems on Business Problems - Sainsbury's Case Study

This report discusses the impact of IT systems on solving business problems and their contribution to the growth and development of organizations. It explores the use of IT systems in different functions of Sainsbury's, such as accounting and finance, human resource management, and sales and marketing. The report also recommends practical IT solutions for common business problems found within Sainsbury.

Business IT Systems
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Contents
INTRODUCTION...........................................................................................................................3
Discuss that how impact of IT systems and their contribution to solving business problems.. . .3
Identifying the use of IT systems within different functions of Sainsbury’s..............................3
An introduction to Sainsbury’s....................................................................................................4
Describe the manual processes that intend to transform.............................................................4
Different ways IT systems store and process data for knowledge management.........................5
Ways in which proposed system will help in help in customer relationship management.........5
Techniques that can be adopted for data management................................................................6
Techniques that can be adopted for Communication management.............................................6
IT systems can be used to support value-added change for improving business operations,
performance and sustainability within Sainsbury........................................................................6
Recommend practical IT solutions for common business problems found within Sainsbury....7
CONCLUSION................................................................................................................................7
REREFENCES................................................................................................................................8
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INTRODUCTION
The report will discuss about the Information technology system and how it will directly
impact on the organization, also giving contribution to growth and development. It will be
determined the different type information technology systems that will be used by organization.
How it will bring improvement within their manual processes, increase accuracy of their
operations and processes.
Discuss that how impact of IT systems and their contribution to solving business problems.
In current scenario, IT system is directly impact on the Sainsbury in term of growth and
development. Therefore, it always give major contribution to resolve problem or issue of
enterprise in step by step manner (Popovič, Puklavec and Oliveira, 2019). Information
technology has been helping to increase the performance and efficiency of Sainsbury’s.
 Faster task completion: IT system has provided the business world, which drastically
changed to increase the productivity. It allows for enterprise to complete tasks within
quickly manner. It is not difficult to realise the significant impact spreadsheet software
that will track the progress of sales and payroll system.
 Content discovery: it is the most common problem arise within enterprise because there
are huge amount of data generated. In this way, IT system allow the biggest benefit,
advantage to increase the performance. It can be possible when enterprise use search
engine optimization. In order to find out suitable resources and knowledge for staff
members.
Identifying the use of IT systems within different functions of Sainsbury’s
In today’s world, IT system is one of most appropriate approach that mainly adopted by
large corporation in global world. Sainsbury’s can also use Information technology system,
which automatically improve the performance and efficiency of organization. In fact, it also
applicable in the different function of Sainsbury’s.
 Accounting and Finance: it is consider as main part of organization that mainly used the
“Data Management system” which help for organising the data within structured format.
Sales and finance department will be used this IT system to calculate logical task and
immediately access the financial plan (Trieu, 2017).
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 Human resource management: In Sainsbury’s, HR manager can use IT system to improve
the design or manage a proper customer relationships. CRM is considered as suitable
which can easily capture or record the data in proper manner. Sometimes, potential client
will be interacted to the HR regarding the product processes.
 Sales and marketing: The Sainsbury’s can use MIS which enable to track or monitor sales
data. In order to determine the profitability of enterprise and how much increased return
on investment. On regular basis, Manager will track the sales record and allows them to
react to the expected number. In order to boost the staff member productivity and
profitability in marketplace.
An introduction to Sainsbury’s
Sainsbury’s is a leading organization in global marketplace. This organization was
established in 1869 by John James and Mary Ann. He always focused on the growing enterprise
and maintain the largest grocery retailer in 1922 (Beynon-Davies, 2020 ). It is become the first
self-service retailing in UK and had its consider most successful during 1980.
The Sainsbury’s will try to bring an every improving their quality or shopping knowledge
for potential consumers. Therefore, it become easier for target the suitable client which will
purchase product and service in Sainsbury’s stores.
Sainsbury’s consists of physical chain 870 stores which comprising within different
supermarket. At presently, it may server over 20 million customer a week. There are large
variety of product and service offers to the customer within 40% discounts. On the other hand, it
also used the online medium to sell their item through website, smart phone application. in this
way, it always focused on the convenient of potential customer. it is useful for Sainsbury’s to
increase sales and production in global marketplace.
Describe the manual processes that intend to transform
Manual process is based on the approach that mainly applicable within Sainsbury’s. it may
provide the facility to represent the information into different practices. it also given the
instruction whereas resolve the problem that may occur in the organization. It is the commonly
used interchangeably handbook.
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Sainsbury’s can use Inventory management system because it is combination of technology and
process that oversees the maintenance and monitoring the products. The enterprise will identify
the assets, raw materials, suppliers and finished the products. This type of system will be
associated with information such as tags, labels, barcode (Hung and et.al., 2016). Each and every
details are managed or controlled by manual processes. In this inventory system, it should have a
major role of manual processes when every task will be changed at manually.
Different ways IT systems store and process data for knowledge management
Generally, Sainsbury can store and process data through knowledge management. it is
based on the activity practised by business across the world. It can perform the different
operation to gather or collect data through different methods (Gronwald, 2016). Afterwards, it
can be organised, stored, analysed and share to another one. Knowledge management can be
performed the different tasks.
 Initially, it is collect the irrelevant data and also resulting that may not be accurate or
correct. So as they should be procedure to design well-documentation. Afterward, it will
be extracting the information and collect the right data within database system.
 Another step is that when organised the data and apply normalization technique to
eliminate duplication within huge data set. Thus, it help for reducing the complexity
within data management.
 At last, it will be summarising or analysing the information and also generated accurate
result or outcome.
Ways in which proposed system will help in help in customer relationship management.
Inventory management system can help Sainsbury in customer relationship management
in many different ways. Proposed inventory management system can be integrated with CRM
system of Sainsbury which will help them to get real time information of their inventory and of
their customers (Bhat and Darzi, 2016). This system will help the organization to analyse
inventory items that are more preferred by customers and are sold more as well as items that are
least preferred by customers. This will further help the organization to manage on-shelf
inventory items that are preferred by customers more. This will help the company in increasing
their overall sales and their relationship with their customers because products preferred by the
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customers will be made available to them on frequent basis. This further help in shelf
arrangement so that more preferred products are kept in front and least preferred items are kept
backword. This will further help in providing more appropriate and effective service to their
customers.
Techniques that can be adopted for data management
Some of the most common data management techniques that can be adopted by
Sainsbury are: This system will simply help the organization in storing their raw data within the
system category wise so that it can easily be retrieved and sorted. Inventory management system
will help the organization in storing all the data or information related to their inventory items at
one place category wise (Vercic and Zerfass, 2016). This system will also help Sainsbury
analysis of their inventory items details which will further help them in identifying frequently
sold product, least preferred products etc. Automated process of inventory management will
further help Sainsbury to achieve their business goals and objectives in an appropriate manner.
But one of the main techniques for data management is to make security top priority of the
organization so that data can be secured from any kind of theft, fraud etc.
Techniques that can be adopted for Communication management
There are different kinds of techniques that can be used for communication management
by Sainsbury. Inventory management system can be used to develop a communication channel or
medium for developing communication between internal and external stakeholders of the
organization. This system will help internal stakeholders to identify inventory items that are
required to be ordered, items that are not being sold so that bill can be generated and sent of
suppliers who are external stakeholders of the company so that required items can be brought
and inventory list can be updated (Grodek-Szostak, Kajrunajtys and Siguencia, 2019). Inventory
management system is one of the best techniques to maintain communication between internal
stakeholders i.e. employees and external stakeholders i.e. suppliers, creditors etc.
IT systems can be used to support value-added change for improving business operations,
performance and sustainability within Sainsbury
Implementation of IT systems within Sainsbury can increase great amount of
opportunities for Sainsbury that can further help them in enhancing their overall business
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performance and gaining sustainability. IT systems can help Sainsbury in identifying their
customers needs and requirements in a much better manner so that availability of products and
services for customers can be increased. It can further help the organization in identifying items
that are required to be ordered more and whose quality is required to enhanced etc. Identifying
customers needs and requirement can enhance overall business operations like sales, after sales
customer service etc. It will further help the organization in bringing changes within their
strategies so that sales and business performance can be enhanced. In other words, it can help
Sainsbury in gaining sustainability within the market in which they operate.
Recommend practical IT solutions for common business problems found within Sainsbury
Following recommended practise IT solution can help Sainsbury in resolving their
business problems in a better and appropriate manner: Sainsbury can adopt RFID technology so
that they can track movement of their inventory items. this technology will also help them to
update their inventory list by reducing items that have been sold. Other than this they can also
use Fork Lifts for transferring items from one place to another.
CONCLUSION
From the above report it has been summarized that there are different kinds of
information technology systems that can be used by organizations to bring improvement within
their manual processes, increase accuracy of their operations and processes. Usage and adoption
of appropriate system can help in effective management of data and information so that different
kinds of business problems can be resolved in a proper and appropriate manner.
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REREFENCES
Book and Journals
Beynon-Davies, P., 2020. Business information systems. Red Globe Press.
Bhat, S.A. and Darzi, M.A., 2016. Customer relationship management. International Journal of
Bank Marketing.
Grodek-Szostak, Z., Kajrunajtys, D. and Siguencia, L.O., 2019, May. Information Technology as
a catalyst of innovative changes in enterprises. In Proceedings of the International
Scientific Conference. Volume VI (Vol. 169, p. 177).
Gronwald, K.D., 2016. Integrated Business Information Systems (Vol. 20). Springer, http://www.
springer. com/us/book/9783662532904. Accessed.
Hung, S.Y. and et.al., 2016, June. Factors Influencing Business Intelligence Systems
Implementation Success in the Enterprises. In PACIS (p. 297).
Popovič, A., Puklavec, B. and Oliveira, T., 2019. Justifying business intelligence systems
adoption in SMEs. Industrial Management & Data Systems.
Trieu, V.H., 2017. Getting value from Business Intelligence systems: A review and research
agenda. Decision Support Systems. 93. pp.111-124.
Vercic, D. and Zerfass, A., 2016. A comparative excellence framework for communication
management. Journal of Communication Management.
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