Abstract This research aimed to investigatehow women are Presently portrayed in cosmetic advertising. Another main aim of this paper is to examine impact of advertising on Consumer Buying Behaviour. Different interpretation and literature review were identified related to the topic. Along with this, possible methodological approaches to this study or topic were evaluated with proper justification being provided to the final selected methods and approaches. The research methods which were applied in this study is an inductive, interpretivisim, primary and secondary data collection, qualitative and quantitative research, descriptive design etc. in order to look at the behaviour of women concerning cosmetic advertisements. Main aim of this research is to gain in-depth and comparable data on views surrounding this matter and so qualitative and quantitative research methods were defined and explored. The findings from the study were highlightedorincludedwithgeneralisationaswellaskeythemesidentified.Aftera comprehensive or board evaluation of the study as an entire, possible suggestions for future advertisements and recommendation for related research design were put forward.
Table of Contents Abstract...........................................................................................................................................2 TITLE.............................................................................................................................................1 CHAPTER 1: INTRODUCTION...................................................................................................1 CHAPTER 2: LITERATURE REVIEW........................................................................................5 Concept of advertising in cosmetic industry...............................................................................5 Basic need for advertising in cosmetic industry.........................................................................7 Women are portrayed in cosmetic advertising campaigns now-r-days......................................9 Impact of cosmetic advertising on consumer buying behaviour...............................................11 Research Gap............................................................................................................................13 Conceptual framework of advertising and consumer's purchasing behaviour.........................13 CHAPTER 3: RESEARCH METHODOLOGY........................................................................15 CHAPTER 4: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA..............20 CHAPTER 5: Conclusion, Recommendation and Self Reflation.................................................39 REFERENCES.............................................................................................................................40
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TITLE Exploring How Cosmetic Advertising Portrays Women Today And What Impact It Has On Consumer Buyer Behaviour. CHAPTER 1: INTRODUCTION Background of the research Cosmetic advertising introduces as a part of promotion used by organisation to promote their cosmetics and beauty products through different variety of media. In this, advertising campaigns are mainly aimed at women wishing to enhance their appearance, mainly to maximise physical attractiveness and decrease the sign of ageing (Sandlin and Maudlin, 2012). Therefore, main aim of this research is to examine how women are presently portrayed in cosmetic advertising. It determine the impact on women attitudes and as an output, the effects this has on consumer buying behaviour. Effective advertisement of cosmetic product is highly impact on consumer purchasing behaviour. In addition, cosmetic advertising introduces to the promotion of the sale and marketing of products considered to restore as well as enhance an individual's appearance. Apart from this, consumer buying behaviour introduces to the effective process by which a person search for, choose, buy and use services and goods, for satisfaction of their requirements and wants. This study primarily seeks to know the psychological emotions felt by users regarding advertisements of cosmetic and in turn, how this impacts the product that they purchase. Overview of the research Advertising plays an essential role in marketing of products and services offered by a business. In order to formulate new ideas and selling campaigns, businesses in cosmetic industries spends millions of money every year (Chan and Chrish, 2012). A lot of time is invested in creating and developing prints and advertisements which is seen in magazines, televisions and billboards etc. This is carried out to grab the attention of customers towards the offeringsoforganisation.Inthisregard,cosmeticadvertisementsaredonebyathletics, celebrities, politicians and other influential peoples. Buying behaviour of customers is highly impacted with these strategies and tactics as the person which performs advertisements are consideredasrolemodelsbythem.Thisresearchprimarilyaimstoacknowledgethe psychological emotions of the customers about cosmetic advertisements. 1
These cosmetic advertisements incorporates social acceptance, enhanced self esteem and confidence among the minds of customers. This research will analyse the promises which are done by businesses in cosmetic industries to their customers. These promises are related with improvements in health or physical appearances of customers after using a particular product or service. These cosmetic advertisements enhances self-esteem in women and makes them believe that the flaws in their skin and body can be cured with the help of these body products. Buying pattern of consumer is specified to the selecting, purchasing and consuming goods for satisfying their desired needs. Consumer behaviour especially female consumers are highly influenced with the cosmetic advertisements in order to became an idealised women. In today's time, cosmetic advertisements portrays thin women with fair skin as ideal beauty. Media portrays these ladies as goddess due to which consumers especially young girls and ladies feels very tempted toward those products in order to become like them (Pudaruth and et. al., 2015). This study is going to critically evaluate the impact of cosmetic advertisements on the buying behaviour of customers along with the manner in which these advertisements portrays women as idealised beauty. This research will also uncover the impacts of cosmetic promotions and advertisements on self esteem and preference of young women and girls. Aim of research âTo determine how Cosmetic Advertising Portrays Women Today and its impact on Consumer Buying Behaviour. A study on cosmetic industry.â Objectives of research Research objective is essential and important part for dissertation which will help an investigator to complete each activities of research in effective manner. Research objectives is based on two variable which is dependent and independent (Kaur and et. al., 2013). Cosmetic advertising portrays women is an independent variable and buying behaviour of consumer is depend on them.The objective set, as an essential and main intention of the study is: To determine how cosmetic advertising portrays women now-a-days and what impact it has on consumer buying behaviour. In order to address the main concept or hypothesis, this study will address the following sub-objectives. ďˇTo analysis the concept ofadvertising in cosmetic industry. ďˇTo examine the need for advertising in cosmetic industry. ďˇTo identify how women are portrayed in cosmetic advertising campaigns now-a-days. 2
ďˇTo analysis the impact of cosmetic advertising on consumer buying behaviour. Research questions ďˇWhat are the concept ofadvertising in cosmetic industry? ďˇWhat are the basic need for advertising in cosmetic industry? ďˇHow women are portrayed in cosmetic advertising campaigns now-a-days?ďˇWhat are the impacts of cosmetic advertising on consumer buying behaviour? Rationale of research MainreasonbehindselectingthistopicorresearchistoidentifyhowCosmetic Advertising Portrays Women Today and its impact on Consumer BuyingBehaviour. It is a biggest topic that help a researcher in personal and professional manner (Djafarova and Rushworth, 2017). In personal way, researcher can easily improve their literature review skills, data collection and analysis skills. All these are essential quality which will support an investigator to gain better outcomes related to subject area of study. Research is essential for researcher because with the help this they can easily identify accurate and in-depth information about the topic. With the help of this, an investigator can easily understand basic concept of advertising in cosmetic industry, need for advertisement and its impact on consumer buying behaviour. Conceptual framework:It is most essential and effective part which will help an investigator to identify overview of entire chapter. This framework is mainly related with the each activities of research which are determine as under: Introduction: It is a first chapter which includes entire details about the project such as background of the research, research aim, research objectives, research questions, rationale of research etc. All these information are essential and useful for investigator to complete research activities in systematic manner. Literature Review:It is next chapter which help an investigator to identify conflict or gaps in previous study. In addition, it is a type of scholarly paper and in which different authors are give their opinion about the topic or study (Krishen and et. al., 2014). Researchmethodology:It is identify as an essential part of research which is based on different methods and approaches to collect accurate data about the study. Main purpose of this chapter is to provide reliable and valid information about the field of study. In this section, primary and secondary research, data collection, research reliability and validity, research 3
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instruments, sampling and many other methods will be included which will support a researcher to gather proper information about the topic. Data analysis and interpretation:It is another main chapter for completion of research activities. In this part different number of questions will be prepared by researcher and interpret all these questions in more effective manner (Giesler, 2012). Conclusion and recommendations:It is a last chapter which is based on issues and ways about how to overcome that issue in proper manner. CHAPTER 2: LITERATURE REVIEW A literature review is defined as an explanation and summary about a topic with the help of journals and books. It includes published information regarding a specific subject, area or a topic within specific time frame. It canbe a simple summary of a particular source which will involves organisational pattern (Segal and Podoshen, 2013). In this case, literature review will consists of both summary and synthesis. Summary is defined as a recap of important information but a synthesis is stated as re-organisation or readjustment of a data or information. The main objective of a literature review is to summarise and synthesizes the ideas, concepts and arguments of other people without adding any new contributions. It will helps the researcher in demonstrating the knowledge of subject area and justification the choice of research design. Purpose of literature review Main purpose of literature review is to justify the appropriate reason to carry out a particular research. It is closely related with demonstrating the capabilities of an individual in a particular field or subject. It helps in identifying and filling the gap which a person have regarding a particular subject. Beside this, literature review will benefits the researcher in establishing a methodological focus and theoretical framework (Shao and et. al., 2014). Even a person is going to propose a new theory or method, the work that will be used must have been justified and published before which ensures the accuracy of research. Also, literature review benefits in acknowledging the relation of different sources with one another that have been selected for carrying out this research. Concept ofadvertising in cosmetic industry According to Thompson, 2019, cosmetic industry is growing at a fast pace. In present context, it is grossing more than 7 billion dollars every year as it is one of the main expenditure 4
for most of the women. To change the opinion of women and other consumers towards cosmetics, an organisation is operating in this sector with the help of advertisements. These advertisements helps in altering the opinion, view and attitude of customers towards a product or service along with motivating them to buy that product repeatedly. Sometimes,to attain this, some advertisements carried out by cosmetic businesses emphasize on discouraging women towards their appearance and skin shade. This help these cosmetic organisations in enhancing their revenue and profits by enhanced sales. In order to enhance their market shares, tactics and strategies used by cosmetic industry are appearance dissatisfaction, unrealistic beauty standards and cosmetics information. Concept of advertising in cosmetic industry is based on making a women unsatisfied with her appearance and looks as after they watch advertisements. Due to which women feels that if they will use these products, it will enhance their beauty. This work in the favour of cosmetic industries as their sales and revenues enhances in a considerable manner. As per the opinion of Rajput, 2019, there are different categories of cosmetics and these categories have different market trends. Cosmetic advertisements are mainly based upon deodorants, sun and skin care products, colour and make-up cosmetics, hair care products etc. skin category is considered as oneofthecomplex,diverseandtechnicallyadvancecategorywhichisassociatedwith cosmetics. Before advertising about a particular product, company has to perform different kinds of tests and procedure so that their effectiveness can be acknowledged. Only then, a company is liable to promote and advertise a product. According toTilottama Chatterjee, 2018, other than acknowledging customers about different benefits, advertisements related with cosmetic industry posses a negative impact on the minds of consumers especially teenagers and child. In some case, children and other consumers became stubborn about a particular productafter watching its advertisement even though that product is not required by them. This results in wastage of money. Beside this, some cosmetic products are advertised by using false imaging and video in which results shown after using products are unrealistic but consumers believes in those product and buy them in order to gain same results. Due to this, expectation of customers decreases which leads to reduced sales. As sales will decrease, purpose of advertising vanishes and company will face loss of revenues and profitability. 5
According to the Czinkota and Ronkainen, (2008) The concept of advertising can be described in five phase including, sender, encoding, message, decoding and receiver. All these are identify as an effective process via which information is formed and provided to the customers. Advertising message not just an information; it is a collection of representation of cosmetic product and the industry. Process of advertisement is starts from sender and close up to receiver. All these process are determine as under in detail manner: Sender: It is a first stage in which individual or an organisation who feels the requirement to deliver the information and select the combination of pictures, symbols, words or music as a data to be transmitted. Entire responsibility of the each stage of advertisement process is on the shoulders of the communicator. It is up to the communicator how they design the information and which data they are using for audience. Encoding: It introduces as an effective design of the symbolic disposition which should be perceivable by the receiver. It is a functional phase where transmitter of advertising content sees the applicability of the codes towards the recipient of the specific advertising message. Message: It is actually done from of encoding. It refers as an essential idea which is competent of being communicated. When the complete information is write in code, it is now fit to communicate to the customers. From here the information is distributed to the customer via the prescribed or combination of media by different sources (Eze and et. al., 2012). Decoding: It is the knowing of the delivered information. It introduces as an important process to translate the information into an effective idea. Decoding is also crucial phase of advertising that shoes how themessage receiver perceives the delivered content. If it was planned accurately as per the understanding and knowledge level of message receiver then the comment or feedback can be favourable. Basic need for advertising in cosmetic industry According to Pahwa, 2018, Advertisement is defined as the action of gaining public attention towards a concept, service or good with paid announcements from an identified sponsors. It is a strategic element for an organisation for promotion mix of products. In general, there are three kinds of advertisements i.e. above the line, below the line, through the line. In above the line advertisements, those activities are included which are non targeted and posses a wide reach such as radio, newspaper and TV advertisements. Below the line advertising include those activities which are directed towards a particular group. These advertisements are carried 6
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outthroughbillboards,instoreadvertising,sponsorshipsetc.AsperHamlett,2019, advertisement plays a critical role in cosmetics industry as it helps in increasing the sales and market-shares of a particular business. Advertisements serves an essential purpose by allowing sellers to compete with each other in order to gain competitive advantage. Advertising helps cosmetics industry in promotion of services and products, comparison with rivals and competitors, retention of existing customers and boosting morale of employees. Advertisingwillbenefitscosmeticindustryinvariouswaysasitwillprovideessential information about product to the customers. Along with this, it will results in creating a permanent demand of product in the minds of customers by telling its effectiveness and advantages. An attractive advertisements also results in transforming prospective buyers into loyal customers by denoting effectiveness ofproducts in accordance with their demand and preferences. As a company will advertise their product through social media, online platforms and traditional methods such as TV, radio, newspaper etc. millions of people will getto know about unique features of product in limited time. Due to this, need for middleman will reduce and expenses for promoting product will be limited. Beside this, advertisements plays a vital role in creating a positive image and goodwill of product within marketplace. If product will not have a good reputation in market, consumer will not prefer to buy it due to which sales will get impacted in a negative manner. According to the view point of Wroblewski, 2019, advertisements have some negative impacts on the cosmetic industry as well. This is because different companies advertise for their products by spending high so that they can sustain a strong position in the minds of people. In order to achieve it, different companies produce advertisements in which they superimpose their products over products offered by other companies. Due to which a single company enjoys monopoly and other companies in cosmetic industry have to face set back. Also, advertisements are carried out in such a manner that they distorts reality formulate unrealistic expectations in the mind of customers but when these expectations are not fulfilled then people shift their preference towards other products due to which business operating in cosmetic industry have to bear loss of revenues and profitability. According to the opinion of Van Thompson, cosmetic are regarded as major expenditure for women with cosmetic industry grossing 7 billion US$ every year. The retailer of cosmetic design 7
advertising for altering attitude of women towards cosmetics for encouraging them to purchase more products. The main reasons for advertising in cosmetic industry are described below: Increasing Use of Cosmetic-Nowadays industry focus more on advertisement than other media for creating awareness in the mind of consumers and market. The advertising regarding cosmetic plays an effective role in mind of women. Advertisement is needed for cosmetic for increasing their use by consumers. As women feel pressure for meeting idealised beauty standard where cosmetic advertisement offer them and provide opportunity to live up standard which can be high effective and encouraging more purchase of products. Thus, advertising industry playing great role for increasing morale and beauty of women. The money spent on cosmetic advertising leads to women's more purchase of cosmetic products. Unrealistic Standard of Beauty-The cosmetic advertisements which are used frequently retouched images for making models appearing more perfect. In 2011, UK advertising agency ruled that make-up advertisement were retouched misleading advertising. Fixation on beauty products can help in encouraging women for buying more cosmetic products. There are some unrealistic advertisement which can greatly helps in influencing women for beauty products. This advertising are done to increase sales and revenue of cosmetic industry (Stokburger-Sauer and Teichmann, 2013). This unrealistic retouching of images can lead women to develop unrealistic standard of beauty which models can live. Thus, it is the new way of encouraging and influencing women for purchase of cosmetic products and helps in increasing sales, revenue and growth of industry. Appearance Dissatisfaction-According to YWCA, cosmetic advertisement can lead women to feel themselves unsatisfied with their physical appearance. The study which was publishedinJournalofSocialandClinicalPsychologydepictthatwomenfeelmore dissatisfaction with appearance after watching of advertisement. This provide advantage to advertiser as it helps in selling products for making women look better. As cosmetic industry make to feel insecure to women and offering wide variety of product as solution to insecurity. This is the reason behind choosing model for cosmetic advertisement to attract large number of women in increasing sales and revenues. Cosmetic Information-The advertisement of cosmetics does not present information regarding products except where scientific reasons has been proven for benefits of products. However, advertising industry provide information to women which are related to available 8
products. As women are more interested in buying products after watching advertisements and helps in increasing overall market for products (Hill, 2012). For example, if women has seen advertisement for Mascara then might not purchase specified brand but like to buy Mascara. There are more advertisement which provide full information regarding products to consumer for influencing them to buy it. Women are portrayed in cosmetic advertising campaignsnow-r-days According to Das, (2018)Advertisings are ubiquitous and omnipresent due to which the message conveyed by them to society carries must importance. Main reason behind advertisings is to earn revenue and money by offering images of perfection to the customers. These images are usually of thin and fair skinned women which are quite attractive. In order to grab attention of consumer mainly young people, women having perfect figure and features are selected for advertisements.Womenareportrayedasasexobjectandsubordinatetomeninsome advertisements to gain the trust of male customers. In these advertisements, women are considered only due to their beauty. Due to which male customers believe that if they will use that product, their worth in front of women will enhances. In other advertisements, women are portrayed in soaps and shampoo advertisements where they are depicted as home makers. As per Chaudhary, 2018, Advertisement is a powerful weapon which is usedby international and national brands to enhance the popularity of their products. In today's time, women are not advertised only as delicate and tendered personality but they are also portrayed as sensuous and bold character. In order to enhance glamour of cosmetic products, models are hired for advertising in high prices. Some brands such as Addiction and Axe involves females in their commercials and advertisements so that male population will feel temptations and sensational towards the product. This is because women are shown as felling attracted to masculine fragrances which enhances the appeal of youth men. Cosmetic industry uses females to sell their products in high quantity by objectifying their beauty as the result of using that product. In some cases, women having long and shiny hairs are selected as advertising model to gain attention of thosepeoplewhichfacesissuesduetotheirhairs-fallordandruff.Afterwatching advertisements, consumers started believing that they will also have shiny and long hairs if they will use this product which is not the case in reality. According to the opinion of Ezquerra, 2018, cosmetic companies are targeting male population by portraying females as sex objects which implies that the male dominance on 9
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females can be treated as most powerful tool for advertisement. This has also supported rape culture in indirect manner. This is because male feels that if women in advertisements are ready to have intimacy with the guy using that particular product then this could have been the case in reality too. This aspect is against the humanity and leads a negative impact on the minds of people. Hence, companies operating in cosmetic industry are required to produce advertisements without objectifying women as a sexual object and needs to treat them as an empowered personality. The roles of women have largely domesticated in specific culture, especially in advertisement of cosmetic products. Different types of advertisement contain female in role such as babysitters, maids, cooks, cosmetic products as well as sex objective in order to advertise product. Along with this, in today's business world, females are used as an important object to attract attention of large number of customers to the cosmetic products that industry sell. It is an essential and important part which will help an organisation to attract large number of customers and retain strong position in marketplace.Women are more conscious regarding theirbeauty as well as appearance also. Advertisers take such type of concept and emphasis them in a incorrect manner. For example, people can use the ads related to fairness cream where the advertisers providetheinformationtothecustomersbyonlyapplyingtheirproductafemalecanbe moresuccessfulinher career or it becomes casual to acquire the attention of her male partner. Now days, advertisers also emphasis female in the anti-aging creams that warranty women a regeneration of their young skin. Impact of cosmetic advertising on consumer buying behaviour According to Pahwa,(2019), advertisement is defined as an effective tool applied to communicate with the end-consumers of services or product being offered. It is treated as a vital element for ensuring economic growth in businesses and markets. This is a paid form of exposurethatreachestoconsumerswiththehelpoftraditionalmediasuchasradio advertisements, television, magazine, newspaper along with modern media such as website, blog and text messages. Major objective of advertising is to influence the buying pattern of customers by realising them the need of cosmetic products in their life. Consumer buying behaviour is always given much consideration as the sales and revenues of company highly depends upon it. If advertising carried out by cosmetic business will not be attractive and temptation, people will not feel their need in their life. Due to this, brand popularity of product will decrease in the market place and company will face loss of revenue. 10
According to Ezeabogu, 2019, cosmetic industry is highly competitive and comprises of tough competition among rival companies in order to sustain a firm position within marketplace. Consumers are treated as a king and leaders in market due to which marketers are giving their full emphasize on satisfying the needs and desires of customers so that organisational goals can be attained in an appropriate manner. There are different factors which are related with the buying behaviour of a person such as likes, taste, preference, purchasing habits etc. As people are quality conscious and prefer to purchase those products only which are beneficial for them, it is important for the businesses in cosmetic industry to properly advertise their products by specifying all features and specialities so that large number of people can get attracted to that product. If a company is able to properly promote its products and services in front of customers, then the organisation is going to enjoy high sales and profitability as customers will trust the product. If any product is not advertised properly, consumers will have less interest in it and they will not prefer to buy products as they will be unaware about its features and qualities. Along with women, men are also getting attracted towards the cosmetic products. Although number of males using beauty products and creams is less in comparison with female populationbutstillcosmeticindustryhasfacedagrowthinbuyingbehaviourofmale population. Due to face impression and body care, males are also buying different kinds of cosmetics and products after acknowledging their benefits through different kind of advertisings. This helps them to gain advantage over competitors in professional world as these cosmetic products helps in enhancing their personality. According to the opinion of Mike Tortorice, many consumers does not go out for finding advertisement unless they remember, memorise and worth sharing. Here, creative and marketing department working together for formulating advertisement which appeal to audience's curiosity. The good advertisement helps in creating brand awareness and increasing sales. Advertisement is the way for consumers to find out goods and service which they really need. The impact of cosmetic advertising on consumer buying behaviour are described below: Brand Awareness- It is the way of creating awareness about brand in minds of consumers through use of various advertising and communication tools. Here, cosmetic industry has focused women segment so it need to use various advertising tool for creating brand awareness in mind of consumers. For example, if advertising is given on that places where women does not reach then awareness cannot be generated among female (Kim, 2013). This 11
advertising can helps in buying behaviour of consumer. If same advertisement is given many time then customer think about it and try to use that products for their use. For brand awareness, industry can use print, online, social media, television, word of mouth. Due to fasting growing of online world, consumers are not ready to buy until they see product advertisements. Behavioural Effect of Brand Awareness- Brand awareness has effect on customers and their buying behaviour. The main job of advertisement is to let people know that product of organisation is available for consumers. People viewing advertisement find about products in various news and make decision for buying it. Consumers get information they need- There are many advertisements which will provide customers with general ideas regarding features of products. For advertisement to be effectiveitshouldraisecuriosityamongconsumers.Theadvertisementshouldprovide customers about idea regarding goods, service, company and others. If people are provided with full information through advertisement then they can easily purchase goods. It helps in change behavioural of individuals regarding goods and services. Behavioural effects of features- The features of products are analysed by consumer effectively and efficiently. Logical listening of feature provides customers about functionality and work on intellectual level while advertising helps in creating curiosity to buy it (Slater, 2012). It is vast difference between listening to other and using by self. The advertising of cosmetic can helps in changing behaviour of consumer for purchasing of products. Thus, in order to increase sales and revenues, advertisement plays an effective role for consumer as well as for business. According to view of Tashrifa Haider, advertising is defined as way of communication for encouraging audience to make buying decisions regarding product or service and conveying information to all viewer. The major aim of advertising is impacting on buying behaviour of consumers. There are different tools for which can impact buying behaviour of consumers such as entertainment, social imaging, familiarity, spending. Nowadays, consumer access endless supply of advertisement. The advertisement provide positive impact to consumers for buying goods and services. Through view of advertisement in different media help people to buy particular products and influence other too. For example if one consumer has purchase goods then then through word of mouth they can influence and diverts other mind for same products. 12
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Research Gap From literature reviewed, research can tell that, indeed advertising has a favourable impact on the buy of users and it favourably impact the sales of an organisation. Investigator found that most of the activity or work completed in the subject, analysis the impact of advertising on sales of cosmetic industry following different econometric techniques (Kim, 2016). In this research, most literature were analysed internationally, therefore, there is gap or conflict on local empirical review of literature on the impact of advertising on consumer purchasing behaviour towards cosmetic products. This research aimed to fill such type of gap by emphasising onhow Cosmetic Advertising Portrays Women Today and its impact on Consumer Buying Behaviour a study on cosmetic industry. Conceptual framework of advertising and consumer's purchasing behaviour Conceptual framework related to the advertising and consumer's buying behaviour includes different elements such as types of advertising, intervening variables and dependent variables. All these are important and significant for a researcher to identify accurate information about the study (Ashikali and Dittmar, 2012). Under types of advertising, persuasive, informative and reminder are consider main aspects, in case of intervening variables, media of advertisement such as television, radio, magazines, internet etc. are know as best resources. At last, under, dependent variable such as buying behaviour include, what they buy, where they buy, when they purchase and why they buy. Thus, all these are major parts included in conceptual framework in gives a detail description of relationship between the concepts being followed. 13
CHAPTER 3: RESEARCH METHODOLOGY Researchmethodologycanbedefinedasanessentialprocessappliedtogather information and relevant data for the purpose making effective decisions. This chapter discusses the different techniques and tools applied to conduct the research. The approach, methodology, research framework, data sample, type of data analysis, research limitation, ethical consideration data collection and interpretation tools are some of the useful elements discussed in this chapter. Surveys, interviews and different techniques can be used to conduct any study in systematic manner (SchĂźtte and Ciarlante, 2016). These type of data could include historical and present background of the study. Research onion is consider one of best framework which will help an investigator to identify best and useful approach and methods to collect accurate and sufficient information about the topic. This framework has inner and outer layer which are determine as under: Research philosophy:It is mainly divided into two sections such as positivism and interpretivisim. Interpretivisim and positivism are introduces as a two basic philosophies to research methods. Positivism introduce scientific quantitative method which will help an investigator by providing information in form of numbers, facts etc. On the other side, interpretivisimphilosophypreferhumanisticqualitativemethodwhichwillalsoaidan investigator by giving data about the topic in form of quality (Barber and et. al., 2012). According to the study, interpretivisim philosophy is most useful because it help a researcher in driving valid conclusion for study. On the other hand, positivism philosophy is not useful for this project because it not give accurate conclusion for research. Research strategy:There are various kind of research strategies such as survey, action research, experiment, grounded theory, ethnography, archival research etc. All these are consider as an essential type of research strategy which will help a researcher to accumulate accurate and reliable data about the topic (Antioco, 2012). According to the topic, survey is identify best type of research strategy because with the help of this, a researcher can easily accumulate accurate data from the selected sample size. Research approach:Research approach introduces as an effective plan and procedure used by researcher to do each activities of research in systematic and effective manner. In context with this project work, approaches are majorly of two types: inductive and deductive. In this research, inductive approach will be used, as this topic is highly comprehensive and 15
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conclusion out of this topic will be based on truth and reality of the matter. In this, theory of research will be based on emergent of the data. In context of an effective working, this will be prominent to use inductive approach to ascertain outcomes in best and suitable mode (Shahwar, 2013). Research Choice:In a research work, this is favourably necessary to mention choice of the research, in which clearly mentioned that what level of research choice will be taken care by researchinvestigatorsuchasqualitativeandquantitative(Davis,2014).Inthisproject, qualitative choice will be consider to conclude this project, as major reason is use of data & information which is of quality state. This topic is majorly based on research choice which says that at what level results out of this research will be impact and also what quality based data/information will be taken over to ascertain supportable results out of this project. Therefore, qualitative and quantitative are best method but according to the topic, qualitative research is more suitable and appropriate because it give quality data about the study. Time Horizon:It introduces as an essential and useful method applied by investigator to identify accurate starting and closing time for completion of research activities. For this, Gantt chart refers as a best tool which is used by researcher for completing each activity of research within given time duration (Xie and Zhang, 2013). This chart includes different activities namely, development of aims and objectives, creation of literature review, development of research methodology, data collection, data analysis, conclusion and recommendation and submission of project. 16
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Techniques and procedures and research instruments:Questionnaire introduces as an essential instrument and technique used by investigator to accumulate reliable and valid data about the field of study. It is consider one of the best method and help a researcher by providing real and proper information related to the study (Davies, Lee and Ahonkhai, 2012). Therefore, questionnaire is best instrument of primary research which will support an investigator to gather real and accurate data about howCosmetic Advertising Portrays Women Today and its impact on Consumer Buying Behaviour. Primary and secondary research:Primary data introduces as an effective information gathered via first-hand and original study. For instance, focus group discussion and surveys. On the other side, secondary data refers as an in-depth information which has been accumulated previously by someone else (Xiang, 2016). For instance, newspaper articles, researching the internet and company reports. These type of data collection sources are useful for investigator to analysis in-depth and proper data about how Cosmetic Advertising Portrays Women Today and its impact on Consumer Buying Behaviour. A study on cosmetic industry. Data sources:For gathering accurate information about the topic, there are basically two types of data sources which is primary and secondary. In case of primary source, questionnaire is consider most essential method which will help an investigator to gather reliable and valid data about the study (Lee and Johnson, 2013). On the other hand, for accumulating secondary information about the study, there are different sources including, books, journals, magazines, publication research, review of literature etc. Thus, primary and secondary sources of data collection is essential for researcher to gather in-depth and accurate information related to the topic. Beside this, it will also help in gaining the information regarding how competitive benefits can be developed via advertisement. But in this case, an investigator requires to identify relevant and authentic information about the study. Research design:The entire activity of research depends on effective research design which is used by an investigator for identifying impact. There are mainly three kind of research design, namely, descriptive, experimental and exploratory. All these type of research design are essential but according to the topic, descriptive design will be more suitable and appropriate for driving effective conclusion (Tuncay Zayer and Coleman, 2015). In this, data collection allows for accumulating in-depth data that may be either qualitative or quantitative in nature. Survey can be applied by organisations and companies to study in attitudes, beliefs, habits and 18
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behaviours of a target audience, company or other enterprise. Thus, descriptive design is more essential and useful for researcher to complete each activities of research in effective manner and get valid conclusion for this study. Research sampling:Probability and non-probability is consider two types of sampling methods which is used by researcher to select sample size from total population. Probability sampling introduces as an effective technique of sampling, in which subjects of entire population get a same chance to be chosen as a representative sample. On the other hand, non-probability sampling is consider best method of sampling, in which individual from total population will be chosen as a sample (Meng and Pan, 2012). According to the study, convenience sampling which is a type of non-probability sampling method is used by investigator to choose sample size. Main reason behind selecting this method as it not require maximum time, cost and resources of an organisation or researcher. Thus, 60 respondents will be taken with the use of convenience sampling method. Research ethics:As a research involves primary research, this is highly prominent to consider ethics in this matter of collection of data in order to arrange suitable conclusion in given period of time. Also, it is necessary to include ethics measures such as principle of consent, anonymity and confidentially (Sabri, 2012). In this research, principle of confidentiality will also be used to generate suitable results or outcomes during the time of doing research based activity in given period of time. In this ethical consideration, this will be highly prominent to use ethics in research to generate valid conclusion over a period of time. Research limitation:In this research project, this will be useful to know and judge various limitation and weakness of this project such as lack of cost, time and other financial resource, so that proper planning, controlling and budgeting will do in same to led effective controlling of thisin an effective manner (Maclaran, 2012). These limitation are required to be disclosed to investigator of this project, so that correct action will be taken in same to gather results or conclusion in given period of time. Correct action planning is required in this context to enhance suitability of results for longer period of time. There are another different limitations of research in research methodology such as formulation of research aims and objectives, sample size, implementation of data collection method, lack of previous studies, scope of discussion and so on. All these are highly impact on research while completing each activities of research in systematic manner. 19
Research reliability and validity:The reliability of the research is entirely based on an execution of a test instruments which is majorly a part of test based questionnaire. This is highly prominent to arrange a matter of an effective working for this researcher project. For this research, it is necessary to decide suitability and validity of the research work for longer period of time. In this research project, questionnaire has been set for deciding purpose and validity of the project work (De Vries and Peter, 2013). Hence, research is most useful and consist different techniques for accumulating accurate and reliable information related to the study. Therefore, questionnaire is consider as one of the best method for collecting reliable and valid data about the study. Data analysis:It is another important part for accumulating accurate response from respondents about the study. It will be completed with the support of thematic analysis which is consider as a main type of analytical tool (Wei and et. al., 2013). In this case, different number of themes will be made on each questions which will aid a scholar to analysing response of selected respondents about the study. CHAPTER 4: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA This is another important chapter that presents the information collected, the outputs of the statistical investigation completed and interpretation of findings (Tariq and et. al., 2013). Along with this, these are shown in tables using the sequence of the particular research issue regarding âhow cosmetic advertising portrays women today and what impact it has on consumer buyer behaviourâ. Questionnaire Q1) Do you have knowledge about theconcept ofadvertising in cosmetic industry? a) Yes b) No Q2) What is theneed for advertising in cosmetic industry? a) Increasing sales b) Attracting more customers c) Improving brand awareness Q3) In what mannerwomen are portrayed in cosmetic advertising campaigns now-a-days? 20
a) Positive b) Negative Q4)What is the positive impact of cosmetic advertising on consumer buying behaviour? a) Arousing customer's interest b) Creating desire to buy the products Q5)What is the negative impact of cosmetic advertising on consumer buying behaviour? a) Hidden cost b) Lying c) Degradation of Art d) Censorship Q6) What are ways through which negative impact of cosmetic advertising on consumer buying behaviour can be reduce. a) Charge actual cost of product b) Show positive as well as negative effect of products also c) Government intervention regarding description of cosmetic products d) Accurate presentation of cosmetic products Q7) Do you think women are accurately portrayed in cosmetic advertisements today? a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree Q8) Do you purchase cosmetic products to enhance your personal appearance? a) Yes b) No Q9) What do you look first when you purchase a cosmetic product? a) Price b) Advertisement c) Features d) Brand Q10) Which factor impact more to customer while purchasing product? 21
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a) Others' opinion b) Advertisements c) Celebrities d) Social media e) Personal Choice Q11) Do you think women are being effected by cosmetic advertisements? a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree Q12) What type of advertising strategies used by cosmetic industry to influence consumer buying behaviour? a) Magazine b) Word of Mouth c) Facebook d) Website advertising Q13) Does celebrity endorsement affect your decision of buying cosmetic products? a) Yes b) No Q14) Does advertisement change your prejudice and opinion on the product or services? a) Yes b) No Q15) Recommend ways through which success and growth of cosmetic industry can be improve. Q1) Are you have knowledge about theconcept ofadvertising in cosmetic industry? Frequency a) Yes50 b) No10 22
Q2) What are theneed for advertising in cosmetic industry?Frequency a) Increasing sales25 b) Attracting more customers15 c) Improving brand awareness20 Q3) In what mannerwomen are portrayed in cosmetic advertising campaigns now-a-days? Frequency a) Positive40 b) Negative20 Q4)Whatarethepositiveimpactofcosmeticadvertisingon consumer buying behaviour? Frequency a) Provide attracting attention20 b) Arousing their interest15 c) Creating desire to buy the products25 Q5)What are the negative impact of cosmetic advertising on consumer buying behaviour? Frequency a) Hidden cost15 b) Lying25 c) Degradation of Art11 d) Censorship9 Q6) What are ways through whichnegative impact of cosmetic advertising on consumer buying behaviour cam be reduce. Frequency a) Charge actual cost of product15 b) Show positive as well as negative effect of products also24 c)Governmentinterventionregardingdescriptionofcosmetic products 11 d) Accurate presentation of cosmetic products9 23
Q7) Do you think women are accurately and properly portrayed in cosmetic advertisements today? Frequency a) Strongly agree30 b) Agree15 c) Neutral10 d) Disagree3 e) Strongly disagree2 Q8) Do you purchase cosmetic products to enhance your personal appearance? Frequency a) Yes45 b) No15 Q9) What do you look first when you purchase a cosmetic product?Frequency a) Price16 b) Advertisement14 c) Features10 d) Brand20 Q10) Which factor impact more to customer while purchasing product? Frequency a) Others' opinion20 b) Advertisements10 c) Celebrities15 d) Social media8 e) Personal Choice7 Q11)DoyouthinkwomenarebeingeffectedbytheseFrequency 24
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advertisements? a) Strongly agree28 b) Agree15 c) Neutral10 d) Disagree5 e) Strongly disagree2 Q12) What type of advertising strategies used by cosmetic industry to influence consumer buying behaviour? Frequency a) Magazine14 b) Word of Mouth10 c) Facebook16 d) Website advertising20 Q13) Does celebrity endorsement affect your decision in buying cosmetic products? Frequency a) Yes50 b) No10 Q14) Does advertisement change your prejudice and opinion on the product or services? Frequency a) Yes55 b) No15 Theme 1: Knowledge about theconcept ofadvertising in cosmetic industry Q1) Doyou have knowledge about theconcept ofadvertising in cosmetic industry? Frequency a) Yes50 b) No10 25
a) Yesb) No 0 5 10 15 20 25 30 35 40 45 50 50 10 Frequency Interpretation:From the above given information, it has been concluded knowledge about the concept of advertisement in cosmetic industry among respondents. For this, 50 out of 60 respondents have accurate knowledge about this concept whereas remaining 10 respondents don't have any idea about the same. Theme 2: Need for advertising in cosmetic industry Q2) What is theneed for advertising in cosmetic industry?Frequency a) Increasing sales25 b) Attracting more customers15 c) Improving brand awareness20 26
a) Increasing sales b) Attracting more customers c) Improving brand awareness 0 5 10 15 20 25 25 15 20 Frequency Interpretation: As per the above given information or graph, it has been interpreted that advertisingimproves brand awareness. For this, 25 out of 60 respondents have idea as main need ofindustry for advertising their cosmetic product is to increase sales. Another 15 respondents has view as advertisement help an industry to maximise customer base and remaining 20 respondents have idea as it will help them in improving their brand awareness at market. Theme 3: Women are portrayed in cosmetic advertising campaigns now-a-days Q3) In what mannerwomen is portrayed in cosmetic advertising campaigns now-a-days? Frequency a) Positive40 b) Negative20 27
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a) Positiveb) Negative 0 5 10 15 20 25 30 35 40 40 20 Frequency Interpretation: It has been concluded how women are portrayed in cosmetic advertising campaigns now-a-days. For this, 40 out of 60 respondents have opinion as they portrayed in positive manner whereas remaining 20 respondents have view as they portrayed in negative way. Theme 4: Positive impact of cosmetic advertising on consumer buying behaviour Q4)Whatisthepositiveimpactofcosmeticadvertisingon consumer buying behaviour? Frequency a) Arousing their interest35 b) Creating desire to buy the products25 28
a) Arousing their interest b) Creating desire to buy the products 0 5 10 15 20 25 30 35 35 25 Frequency Interpretation: As per the above information, it has been concluded positive impact of advertisement on consumers buying behaviour. 35 respondents have view as it help them in arousing its interest and remaining 25 respondents have idea as it will support in creating desire to buy the products. Thus, advertisement is more effective and essential for an organisation or industry to change behaviour of customers towards products and services. Theme 5: Negative impact of cosmetic advertising on consumer buying behaviour Q5)Whatisthenegativeimpactofcosmeticadvertisingon consumer buying behaviour? Frequency a) Hidden cost15 b) Lying25 c) Degradation of Art11 d) Censorship9 29
a) Hidden cost b) Lying c) Degradation of Art d) Censorship 0 5 10 15 20 25 15 25 11 9Frequency Interpretation: From the above given data or information, it has been determined negative effect of advertisement onconsumer buying behaviour. For this, 15 out of 60 respondents have opinion as hidden cost is main impact, 25 respondents have idea as lying is major impact, 11 have opinion as degradation of art is major influence and remaining 9 respondents have view as censorship is major impact of advertisement on consumer buying behaviour. Theme 6: Ways through whichnegative impact of cosmetic advertising on consumer buying behaviour cam be reduce. Q6) What are ways through whichnegative impact of cosmetic advertising on consumer buying behaviour can be reduce? Frequency a) Charge actual cost of product15 b) Show positive as well as negative effect of products also24 c)Governmentinterventionregardingdescriptionofcosmetic products 11 d) Accurate presentation of cosmetic products9 30
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a) Charge actual cost of product c) Government intervention regarding description of cosmetic products 0 5 10 15 20 25 15 24 11 9Frequency Interpretation: As per the above given information, it has been concluded different ways through which negative effect of advertisement on consumer buying behaviour can be overcome. 15 out of 60 respondents have idea as industry should charge actual cost of product, 24 respondents suggest company should show positive as well as negative effect of products also. It will help an organisation to reduce hidden cost and lying impact of advertisement on consumer buying behaviour. Along with this, 11 respondents suggest, government intervention regarding description of cosmetic products help an industry to overcome degradation of Art impact easily. Remaining 9 respondents have opinion as accurate presentation of cosmetic products will also help in cosmetic industry by overcoming impact of Censorship. Theme 7: Women are accurately and properly portrayed in cosmetic advertisements today Q7) Do you think women are accuratelyportrayed in cosmetic advertisements today? Frequency a) Strongly agree30 b) Agree15 c) Neutral10 d) Disagree3 31
Q7) Do you think women are accuratelyportrayed in cosmetic advertisements today? Frequency e) Strongly disagree2 32
a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree 0 5 10 15 20 25 30 30 15 10 32 Frequency Interpretation: As per the above graph, it has been concluded perception of respondents about the role of women for portraying in cosmetic advertisements. For this, 30 respondents are strongly agree, 15 are only agree, 10 are neutral, 3 are disagree and remaining 2 respondents are strongly disagree. Theme 8: Cosmetic products enhance personal appearance of customers Q8) Do you purchase cosmetic products to enhance your personal appearance? Frequency a) Yes45 b) No15 33
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a) Yesb) No 0 5 10 15 20 25 30 35 40 45 45 15 Frequency Interpretation:Fromtheabovegivendata,ithasbeenconcludedreasonbehind purchasing cosmetic product. For this, 45 out of 60 respondents are purchase product for improving their personal appearance and remaining 15 respondents don't agree with this. Theme 9: Factors effects buying behaviours of customers Q9) What do you look first when you purchase a cosmetic product?Frequency a) Price16 b) Advertisement14 c) Features10 d) Brand20 34
a) Priceb) Advertisementc) Featuresd) Brand 0 2 4 6 8 10 12 14 16 18 20 16 14 10 20 Frequency Interpretation: From the above given information, it has been concluded different types of factors that effect customer's buying behaviours towards cosmetic products. For this, 16 out of 40 respondents are said as price is major factor, 14 respondents have opinion as advertisement is main factor, 10 participants have view as features of product is more attractive factor and remaining 20 respondents are effected by Brand. Theme 10: Influence the kind of cosmetics Q10) Which factor impact more to customer while purchasing product? Frequency a) Others' opinion20 b) Advertisements10 c) Celebrities15 d) Social media8 e) Personal Choice7 35
a) Others' opinion b) Advertisements c) Celebrities d) Social media e) Personal Choice 0 2 4 6 8 10 12 14 16 18 20 20 10 15 87Frequency Interpretation:This graph interpreted the factors which impact on consumer decision making towards cosmetic products. For this, 20 out of 60 respondents are effected from other's opinion,10areeffectedbyadvertisement,15respondentsinfluencedbycelebrities,8 participants effected by social media and remaining 7 respondents are impacted on their personal choice. Theme 11: Women under the age of 15 are being effected Q11)Doyouthinkwomenarebeingeffectedbycosmetic advertisements? Frequency a) Strongly agree28 b) Agree15 c) Neutral10 d) Disagree .5 e) Strongly disagree2 36
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a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree 0 5 10 15 20 25 3028 15 10 5 2 Frequency Interpretation: According to the above data, it has been summarised importance of women for effecting customers buying behaviour. For this, 28 out of 60 respondent strongly agree, 15 are agree, 10 are neutral, 5 respondents are disagree and remaining 2 respondents are strongly disagree. Theme 12: Type of advertising strategies Q12) What type of advertising strategies used by cosmetic industry to influence consumer buying behaviour? Frequency a) Magazine14 b) Word of Mouth10 c) Facebook16 d) Website advertising20 37
a) Magazine b) Word of Mouth c) Facebook d) Website advertising 0 2 4 6 8 10 12 14 16 18 20 14 10 16 20 Frequency Interpretation:From the above given data or graph, it has been summarised advertising strategiesused by cosmetic industry to advertise their products. For this, 14 outof 60 respondents have opinion as magazine is best strategy, 10 are suggest word-of-mouth is best way, 16 are have opinion as Facebook is essential strategy and remaining 20 respondents have view as website advertising is most essential strategy because it will help an organisation to attract large number of customers towards their products. Theme 13: Celebrity endorsement affect your decision Q13) Does celebrity endorsement affect your decision in buying cosmetic products? Frequency a) Yes50 b) No10 38
a) Yesb) No 0 5 10 15 20 25 30 35 40 45 50 50 10 Frequency Interpretation: From the above mentioned information, it has been concluded importance ofCelebrity endorsement for changing customer's purchasing decision. For this, 50 out of 60 respondents are effected via the advertisement from Celebrity endorsement whereas remaining 10 respondents are not affected as per the same. Theme 14: Effectiveness of advertisement in changing opinion and prejudice of customers towards cosmetic product Q14) Does advertisement change your prejudice and opinion on the product or services? Frequency a) Yes55 b) No15 39
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a) Yesb) No 0 10 20 30 40 50 6055 15 Frequency Interpretation: From the above given data or information, it has been concluded significance of advertisement in changing prejudice and opinion of customers towards business product or services. For this, 55 out of 60 respondents are have opinion as advertisement is essential and rest of the respondents are said as advertisement is not important. 40
CHAPTER 5: Conclusion, Recommendation and Self Reflation Conclusion: From the above mentioned information, it has been concluded that women of all age group prefer the natural look, attained without the use of any cosmetic items when given the choice. Along with this, advertisement is more effective for attracting large number of customers easily. There are different media used by cosmetic industry to promote their products to the customers. Social media, magazines, website networking etc. is as consider best sources for attracting large number of customers towards products. The majority of participants agreed that under 15 years old female is now being impacted by cosmetics advertisements. More than half of the population have knowledge about theconcept ofadvertising in cosmetic industry. It is an essential and important part which will help an organisation to change customer's decision making behaviour towards cosmetic items. Recommendation:After considering the key findings of this dissertation, there are various and possible recommendation that can be created for the future advertisement in cosmetic industry. Primarily, it has been identified that applying edited version and unnatural beauty products highly effects on sales and profitability of cosmetic industry. Still, there are different physical and psychological effects that also require to be considered. It is recommended that advertisement of cosmetic products can reform the new and effective image of beauty. Along with this, cosmetic industry should also try to use different types of platform to attract large number of customers towards cosmetic products. It will help an organisation by increasing its sales and reputation in customer's mind and in the marketplace also. Self Reflation:There are different methods and approaches was used by me which will help in collecting accurate and in-depth information about how female are portrayed in cosmetic advertising and how they effects on consumer buying behaviour. In case of primary research, questionnaire were applied because it highly assist me to accumulate accurate and relevant data about the study (Lantos, 2015). On the other side, for collecting secondary information about the topic, I was only use literature review because it give in-depth information about the study. Therefore, qualitative and quantitative research were also used by me to accumulate accurate and reliable data about the topic.In during collection of data about the topic, I faced different challenges such as informed consent, lack of replications studies, time and money, confidence etc. All these are highly effect on mine while accumulating accurate data about the topic. 41
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