Business Management: Summative Assessment and CV

This article discusses the summative assessment of a BSc student, including a cover letter, reasons for working with a company, group work, problem-solving, and project management. It also includes a curriculum vitae and reflection on business readiness.

Business Management

TABLE OF CONTENTS
SUMMATIVE ASSESSMENT.......................................................................................................3
Cover letter..................................................................................................................................3
Reasons for working with us.......................................................................................................4
Description of time when worked in a group to achieve objective.............................................5
Identification of new approach to solve a problem.....................................................................5
Managing various priorities and completing tasks in short period..............................................5
Project on which you worked which require you to persuade others to your point of view.......6
Curriculum vitae..........................................................................................................................7
Reflection for knowing business readiness..................................................................................9
REFERENCES................................................................................................................................1

SUMMATIVE ASSESSMENT
Cover letter

John Dave
BSc Student
To
Martin Lane
Human resource manager
FEC Group, UK
Dear, Mr Martin
I am writing this letter to express my interest for you advertised job role of finance
assistant. I learned about your company via website and also heard at my previous job place.
After visiting your website, I have immersed myself in your well-known, ground breaking work
in technical service company. I have working experience of 3 years in hospitality industry where
I worked as a team leader, receptionist and café assistant. My experience with your
advertisement criteria aligns well as I have deal with numbers of customers.
After working as, a receptionist and team leader, I have advanced knowledge in developing
scope, keeping projects moving and submitting all tasks as per the given deadline. I have
knowledge of interacting with different behaviour of clients that would be better for me if I work
with your company. In addition, when my previous position afforded me a well-rounded skill-
set, including building relationship and time management, I believe that I can perform job role of
finance assistant. I also have solid educational foundation as well as passion for furthering
projects that build loyalty and in turn grow revenue for your firm. I would much appreciate this
opportunity and will feel pleased by contributing to your ongoing growth and success.
Previously I have worked in a hotel as a receptionist. I have worked as a multitasker. As a
receptionist I have many tasks to be handled like I need to deal with clients or customers and also
coordinate with managers. During that hob I got many opportunities and I can say that has build
confidence in me. I have also improved my communication skills as I have to communicate with
various parties on daily basis. My confidence level also has increased. I have also helped

organisation in organising my events and I have also worked in a team. That has build team
working spirit in me. And I came to know that what is the importance of working in a team. My
knowledge of social media marketing has also enhanced as I have managed social media
accounts of company as well. I came to know that what posts company have to post on social
media so that they can increase its customer base. Social media is becoming online identity of
company. So it is very important that every company should focus on that.
I would like to join your company so that I can use my skills and knowledge for company's
growth and success. If given me opportunity, I will surely handle all responsibilities properly
which will be assigned to me and I will never let you down.
Thank you for your consideration
Yours sincerely
John Dave
Reasons for working with us.
I want to work with this organisation because this company is one of the famous and also it have
good reputation in the market. Every individual likes to work with such companies which have
good market reputation. I want to explore opportunities so that I can grow and also it is good for
personality development (Matthews and Wrigley, 2017). I want to learn as learning is
continuous process and I believe that I will get lots of opportunities from which I can learn a lot.
I am also attracted for this job because of multi cultural environment of the organisation. As
there are many departments which include finance, marketing, operations, reception etc and all
people who are working in those departments have came from different cultural background.
Those people can provide various ideas which can be adopted to work effectively in the industry.
I believe that while working in this organisation will not only grow or enhance my professional
skills but with time an individual can learn commitment fulfilling and also how to deal with
various clients so that company can generate more revenue. As in this company I need to
communicate with customers and will build my communication skills.

Description of time when worked in a group to achieve objective.
After working in a group I have realised that team working is best when objective has to be
achieved fast and accurate. In my previous organisation I have worked in a group and
organisation have given task to increase its customer base. Our team leaders has divided tasks
among every member. Each one has given different different tasks. My task was to handle social
media platforms of company. I have to post regular updates on various social media platforms so
that customer can see what new or innovative company is bringing. It had realised that when
daily updates are done on social media then it help company to increases sales and revenue.
After this group task the outcome was very good. As company has achieved what is planned and
its customer base has increased (Blok, 2020). So it is obvious that when an individual works in a
team then work gets distributed so that is why tasks or objectives rapidly gets achieved. While
working in a team an individual also did not face much issues because there are many people
who can help to solve the issues.
Identification of new approach to solve a problem.
In my previous organisation I have worked as a receptionist. There was one customer who has
complaint about room service staff and he was very angry. He was not ready to listen to any one
because he said that he is not satisfied with the service of this hotel and staff has also misbehaved
with him. So he said that he will file complaint against this hotel and will involve police in this
matter. When any customer is dissatisfied then it can hurt company's reputation because he or
she can say negative things about the organisation which can reduce company's sales and profits.
When this case has came to me I have used creative thinking skills. Firstly I talk with that
customer and also try to relax him and asked about what issues he is facing. I have realised that
he was very angry and not listening to me. But eventually I convinced him and he got calm.
After that I have also given him discount so that can compensate for the inconvenience what is
has to face. The outcome is he was very happy that hotel has listen his problem and also
provided solution (Mosteanu and et.al., 2019).
Managing various priorities and completing tasks in short period.
As a receptionist there are various tasks which has to be accomplished which includes greeting
clients, booking meetings, making sure that proper cleanliness in maintained and customer is not
having any issue, distributing post, screening phone calls etc. these all are so much
responsibilities and also all these tasks have to be accomplished successfully in short time

period. First of all in the morning only I list down tasks which has to be completed and also
assign time to each tasks. As through this it gets easy to complete properly and also on time. By
following this process one can identify that which task has to be give how much time. That also
helps in eliminating delay of tasks. In the morning only I try to read all mails which I received
from customers and from management and also I make sure that in the morning only I give reply
to each and every email. This method helps in completing task in short time period. As managing
multiple task or to become multitasker is not easy but when you planned things then it becomes
very easy and convenient as well.
Project on which you worked which require you to persuade others to your point of view.
While in my previous organisation I have organised event with my team members. It was
cultural event which has to be organised for employees only. The objective of event was to
ensure that every employee can know each other by participating in various activities. Such
events are necessary for employees so that they can take some time out from work and can relax
by enjoying in the event (Erasmus, Strydom and Rudansky-Kloppers, 2017). While I was
planning activity I discussed every activity with my team. There are people who did not agree
with my plan and said that this plan will not work. Initially I got angry that how they reject my
plan without understanding it. But after that I have explained what I have planned and also why
I have planned by giving examples. I have successful in convincing each and every team
member. We all worked and arranged event. The outcome was that event was a big success. My
manager has appreciated our team and said that in future also such event should be organised
because it motivates employees and also make them happy.
Curriculum vitae
In regards to curriculum vitae, I want to say that it is a document that is being used when
applying for jobs by individuals. It allows them to summarise their education, experience and
skills that makes them able to successfully sell their abilities to potential employees. There are

some principles that need to be followed for making an effective and attractive CV that can grab
attention of company in which individuals are going to apply (Teixeira da Silva, Dobránszki, Al-
Khatib and Tsigaris, 2020). CV gives overview of individuals or candidates as which skills they
have, experience of areas and by making suitability of employees’ skills and experience, they
take decision for selection of candidates within their business. I want to apply at FES Group that
provide building services solutions to a wide range of public sector clients.
John Dave
Objectives
Take advantages of experience in hospitality sector and understanding of market to become
finance assistant and bring a lot of value to customers and clients. I will contribute to
development of FES Group by providing valuable services to clients.
Education:
- High school degree: Nicolae Balcescu, Oltenita, Romania
- University of Roehampton, BSc Management, London, United Kingdom
- Silver Service Course and Etiquette, August 2020, NG Aviation Events SRL
Job function
Responsible to ensure safety and comfort of customers
Responsible for managing customers’ services
Disputes resolutions and customers’ services
Responsible for following all processes and program
Reduction of loss time injury
Responsible for identification and satisfaction of clients’ needs
Responsible for creating an efficient environment
Maintaining quality of products
Completing all tasks within given time period
Working under pressure
Responsible for taking good and improved decisions

Language
English advanced
Romanian-native
Spanish beginner
Working experience
Receptionist: At Sidney Hotel, London, Victoria
Café assistant: At Café Brera Ltd, Restaurant, Canary Wharf, London
Team leader: At Café Brera Ltd, Restaurant, Canary Wharf, London
Skills/competencies
Time management skill
Collaboration and team working
Microsoft word and excel knowledge
Customers’ service
Punctuality
Oral and written communication skills
Honesty and fairness
Attention to details
Determination
Patience and professional courtesy
As on the basis of advertisement of FES Group, it is analysed that it wants candidate who can
manage work in a timely manner, who can solve queries of clients, who has an ability to work
under pressure, have knowledge of excel and word, have ability to track records, work with team
members (MYKLAND, 2021).
So, on the basis of advertisement and my self-evaluation, I can say that I have numbers of
skills and abilities that this company requires. By focusing more on my skills and areas in which
I am lacking behind, I can accomplish my goals and can get employment opportunities in my
desired field and desired job role. I want career growth and development and it will be done
when I perform job roles and functions in different sector and deal with numbers of customers. It

can boost my confidence and can make me able in working in my desired firm and performing
all functions of finance assistant. My skills of interacting with customers and managing time or
performing numbers of tasks can help me out in getting this job role.
Reflection for knowing business readiness
Description: I want to discuss my experience in which I worked as a receptionist in at
Sidney hotel London, Victoria. By working there, I realised that having an effective
communication skill is vital. It plays a vital role. Initially, I had fear to talk to guests but after
sometimes, I found that this job role increased my communication skill. I believe that
communication skill can help me out in performing job role in new hotel.
Feelings: I feel that working as a receptionist is the main task as we have to deal with
numbers of different behaviour of customers (Adeani, Febriani and Syafryadin, 2020). We need
to identify their needs and have to provide service accordingly. Also, receptionist has to
coordinate with all other departments. I feel that I can now work in well-known hotel and can
satisfy customers’ needs and increase their experience. It can help me out in starting a new
business and working in other reputed hotel.
Evaluation: I want to share my experience and all those times when I faced some
problems while working as receptionist, café assistant and team leader. I performed numbers of
roles such as: managing guest services, identifying clients’ needs and satisfying them. My skill
of managing time made me able to perform all these job roles in a timely and effective manner. It
was the main key of my success and it boosted my confidence and I believe that I can work in
the future in an effective manner (Sekarwinahyu, Rustaman, Widodo and Riandi, 2019). On the
other hand, there were some situations where I faced some problems and one of the main
example of it was: Covid-19. At the time of covid-19, we all had to suffer the most and
hospitality sector was the one that got affected. At that time, I also faced problems as due to lack
of my flexibility skill, I was unable to adapt new changes and working from home. It was
completely new for me to perform all activities from home. But with my peer support, I solved
this problem and after some time, I made myself able to perform all activities with effectiveness.
I believe that I am ready for new business.

Conclusion: It has been concluded from this study that communication and time
management skills play a vital role as it helps in performing out all functions in an effective
manner and establishing a new business in the future (Yaacob and Asraf, 2021).
Action plan: As I discussed that I faced some problems due to environmental changes. For
decreasing all problems, I developed personal development plan by identifying all areas in which
I want to improve myself and my skills. This plan helped me out in improving my skills and
solving all problems.
Overall, I can say that this self-evaluation and action plan can increase my skills and
knowledge that will be beneficial in career development.

REFERENCES
Books and journals
Adeani, I.S., Febriani, R.B. and Syafryadin, S., 2020. USING GIBBS’REFLECTIVE CYCLE
IN MAKING REFLECTIONS OF LITERARY ANALYSIS. Indonesian EFL
Journal. 6(2). pp.139-148.
Blok, V., 2020. What is (business) management? Laying the ground for a philosophy of
management. Philosophy of Management. 19(2). pp.173-189.
Erasmus, B., Strydom, J. and Rudansky-Kloppers, S., 2017. Introduction to business
management. Oxford University Press: Cape Town.
Matthews, J. and Wrigley, C., 2017. Design and design thinking in business and management
Mosteanu, N.R. and et.al., 2019. Fractals–A Smart Financial Tool to Assess Business
Management Decisions. Journal of Information Systems & Operations Management,
pp.45-56.
MYKLAND, P.A., 2021. CURRICULUM VITAE PER ASLAK MYKLAND March 2021
Department of Statistics mykland@ pascal. uchicago. edu University of Chicago
http://stat. uchicago. edu/∼ mykland.
Sekarwinahyu, M., Rustaman, N.Y., Widodo, A. and Riandi, R., 2019, February. Development
of problem based learning for online tutorial program in plant development using
Gibbs’ reflective cycle and e-portfolio to enhance reflective thinking skills. In Journal of
Physics: Conference Series (Vol. 1157, No. 2, p. 022099). IOP Publishing.
Teixeira da Silva, J.A., Dobránszki, J., Al-Khatib, A. and Tsigaris, P., 2020. Curriculum vitae:
challenges and potential solutions. KOME: AN INTERNATIONAL JOURNAL OF
PURE COMMUNICATION INQUIRY. 8(2). pp.109-127.
Yaacob, A. and Asraf, M., 2021. Empowering Learners' Reflective Thinking through
Collaborative Reflective Learning. International Journal of Instruction. 14(1). pp.709-
726.
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