Business Operation Management : Report

Added on - 22 Jul 2020

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Business operationManagement
Table of ContentsINTRODUCTION...........................................................................................................................1PART 1...........................................................................................................................................1PART 2............................................................................................................................................6PART 3...........................................................................................................................................9CONCLUSION.............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONOperation management related to the manufacturing activity , which aim to developdifferent practices for achieving high level of efficiency in firm. It refers to make convertto theraw material into finished goods(Akkerman, Farahani and Grunow, 2010). The present report isbased on the Ocado which is online grocery shop in UK. This report make analysis on theimportant components of operation management and use of soft management system inorganization process modeling.PART 1Essential components for effective business operation managementOcado is online grocery shop which offers its services in the UK. The company has nochain- stores and does all home deliverers from its warehouse. It is considered the best onlineretail company in UK since 2010 (Fisher, Glaeser, and Su, 2016). Firm products range includeonline grocery products, Flowers, toys and magazines. Ocado's operation management arehighly- tasks oriented and tend top follow clear steps until the services completed. Followingare the essential components for effective business operation management.SupplyIn the online retail, it is supply very important component of the operation management.In this component company supply tends to primarily data. e . It's supply chain managementfocuses on delivering products from its warehouse to end users (Gómez-Expósito, Conejo andCañizares, 2016). This technique helps to them for making their services more cost effective andproduces products at lower cost. In the supply chain management they adopted centralizedchannel. Its picking operation start with warehouses, which are 20 size more than supermarket.It provides cost effective strategics.EfficiencyIt is primary goal of the Ocado's operation management. The company uses leanmanagement system in its operation. In the online retail management, it is essential that workshould be perform effectively and efficiency. For maintained efficiency company puchaseproducts from the waitrose and also create its own brand. is . This technique helps to businesshouse for maintain efficiency and meets demand for customers. Along with this organizationalso committed to provide environmental friendly produdts and sustainable business practiceswhich is supported by its operating model (Larson and Gray, 2011). Efficiency of this model is1
that it provide the lowest products westage in the company and useenergy efficient way todistribute groceries into customers' homes.Reliability and AdaptabilityIt refers to provide quality work and adapt services as per the requirement of theiroperations. For the Ocado's operation they include to produce a certain amount of units to meetpotential demand. Adaptability, include make accept all important changes in the business forthis Ocado's focuses more on technology development (Martinez and et. al., 2010.). With addingmore superior changes in its business they are moving towards technology. The organizationbecome pioneering in the online retail company by usingown bespoke systems, know-how andsoftware which helps to them for generating reliability in company.Quality controlThe Last feature of the Ocado's group is to improve quality. For the operationmanagement it is very essential to make adoption of the quality in its business services. Thequality control, is another major aspects of the operation management. For online retail companyit is important to maintained quality in each and every phase. In the organization to maintainhigher quality needs to assess the check each and every products by double checking methods. Inorder to maintained quality they also make appoint supervisor so they can attend higher qualityin its work and products (Palizban, Kauhaniemi and Guerrero, 2014.). Retail company servefresh food to their customers. For giving more healthy food, it's online centralized system helpsto provide leading delivery of their goods.The Ocado's model is totally customers focused operation model. It provides tocustomers for ordering online order, saving time and efforts to going to store. This model is alsohelps to organization to make Higher level of predicability of stock and improving ability tofulfil customer's orders accurately.Soft system methodologyIn the online business, Ocado's trying to develop its business model by using hybridmodel facilities. The company possessed pioneering position in the online market. Firm iscommitted to provide its services through online channel and giving the best customersexperience. They are continuously focusing on the become a cost leader and create a virtuouscycle in between growth, efficiency and investment.2
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