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ENTD-502 - Business Operations, Assignment

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Centennial College

   

Business Operations (ENTD-502)

   

Added on  2020-03-07

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In the ENTD-502 Assignment, we will discuss Business Operations, Outline the business operation along with the suggestion of recommendations, Additional recommendations for improving Customer Services.

ENTD-502 - Business Operations, Assignment

   

Centennial College

   

Business Operations (ENTD-502)

   Added on 2020-03-07

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Running head: BUSINESS OPERATIONSBusiness OperationsName of the student:Name of the university:Author note:
ENTD-502 - Business Operations, Assignment_1
1BUSINESS OPERATIONSTable of contents1. Outline of the business operation along with suggestion of recommendations...........................22. Additional recommendations for improving customer services..................................................5References........................................................................................................................................9
ENTD-502 - Business Operations, Assignment_2
2BUSINESS OPERATIONS1. Outline of the business operation along with suggestion of recommendationsMaintaining consistency in providing the customers with innovative facilities has enabledOz supermarket to emerge as a popular name among the customers. Earlier the customers had tostand in long queues for billing at the exit points. Decisions to establish retain chain haveincreased the ease of the customers in terms of grabbing their branded products and get thembilled within a short span of time (Trkman et al., 2015). This was not the outcome of haphazardapproach towards marketing. The managers of Oz supermarket have toiled hard to achieveefficiency in the business operations. This oriental approach has been possible due to thefollowing initiatives:Keeping only household goods and stationery items, which are non perishable and alignwith the requirements of the customers Adoption of the latest technologies has helped the marketing personnel of Ozsupermarket to deliver services to the customers according to the latest trends. Thisadoption has smoothened the buying process for the customers as well as the companypersonnel (Jeston & Nelis, 2014). Typical example in this direction is PayWave. Throughthe possession of the card, the customer gets an easy entry into the supermarket with onlya wave. The RFID readers in the trolleys automatically send the item for billing upon itsselection by the buyer. However, if the item is already selected by a buyer, it is deletedfrom the display window. The items selected by the buyers are added to the bags, whichare attached with the trolleys. Once the customers have finished shopping, they can exitthe supermarket. The readers might think that where is the payment description? To thesurprise of the readers, the RFID readers in the trolleys calculate the amount while the
ENTD-502 - Business Operations, Assignment_3
3BUSINESS OPERATIONScustomers are shopping (Gummesson, 2014). This total is automatically added to thePayWave card when the customer wave while departing from the supermarket. Thesystematic approach towards this process nullifies the aspect of queues at the exit point. Effective help desk facilities reduce the concerns of tourists and children regarding thepossession of PayWave cards. The tourists and the children are provided with the accessto approach the front desk personnel, who advise them to deposit temporary cash. Withthis deposit, they are assured about the issue of the PayWave cards, which will give themthe right to shop their required items (Pan & Nguyen, 2015). The exit process, for thetourists and children would be same as the member customers. However, tracks of thebalance are maintained by the cashiers for assisting the customers in their purchases infuture. There is an alarm, which rings for making the customers aware about theinsufficient amount. Extra overheads are incurred in the RFID reader chip in case every item is tagged.Financial absorption is done in this case for the sake of the customers, who are in a hurryto finish their shopping (Raja et al., 2013). At various stations, the customers are briefed about the items, which are there in theirtrolley. This facility alarms the customers regarding the items, which they have purchasedalong with their amount. This is displayed in the form of a list. Time is noted for which the customers park their cars in the supermarket parking lot. Thisis done very specifically during the peak shopping hours to avoid traffic congestions inthe shopping complex. In these peak shopping seasons, the parking rates are very high.On the other hand, the parking rates are nil in the non-peak periods. Here, the customersare not charged for parking the cars in the shopping complex (Orel & Kara, 2014).
ENTD-502 - Business Operations, Assignment_4

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