Business Operations - Report

This report analyzes the business operations of British Millerain, a company that produces unique and exclusive cotton fabrics. The report highlights the best practices and analytical frameworks used by the company to enhance their production and efficiency. It also suggests quality management techniques that can be adopted by the company to improve their operations. The report includes a discussion on waste material control, organised workplace and trained staff, preventive maintenance program, and operational standardisation. The analytical frameworks used by the managers of British Millerain include Porter's five forces and value chain analysis. The report also suggests approaches such as visibility in supply chain performance and relationship management to improve the effectiveness of the operation. Quality management techniques such as Six Sigma and benchmarking are also discussed.

Business Operations

Table of Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Best practice techniques commonly used by British millerain in business operations..........3
Analytical frameworks used by managers in British Millerain..............................................4
Approaches of quality management that could apply to improve the effectiveness of the
operation.................................................................................................................................7
Quality management techniques to improve the effectiveness of the operation....................8
Conclusion.......................................................................................................................................9
References .....................................................................................................................................10

Introduction
Business operations are the activities that perform by the companies in order to earn the
profit in the market. Through the effective business activities company increase their operational
value in the market. These activities succours into generate the sufficient revenue in firms
portfolio. As mentioned in the given report amazon helped several SME's and micro businesses
in order to uplift their company portfolio through selling their products on its platform. In this
given report an analysis of business operations of British Millerain is being taken into
consideration that partnership with Amazon to sell their manufacturing products (Angouri,
2018).
The mentioned company was established in 1880 with a small groups of labours in
Halifax, Yorkshire, UK. Their core business is to develop exclusive washable wax and non- wax
dry finish cottons. In this given report the techniques used by the respective company will be
analyse. Further, an effective frameworks will also highlight that used by the mangers to enhance
their business effectiveness. Furthermore, some approaches will also evaluate in the report to
improve the effectiveness of their operations. At last, some quality management techniques will
given to improve the effectiveness of mentioned company (Billett, 2020).
Main Body
Best practice techniques commonly used by British millerain in business operations
As mentioned in the above introduction the mentioned company produces unique and
exclusive cotton fabrics in its production house. Hence, to perform such activities more
effectively and efficiently managers of given firm adopted several dedicated techniques that used
in order to enhance their production in a less span of time. Through these activities they manage
their business operations and extract opium output in a minimal resources. Below are the some
techniques that used by the company;
 Waste material control- The managers of respective company solely focuses in order to
control their waste material. Company spend decent amount of investment into recycle
the waste material into reusing them in their operations such as scrap of metal and
manufacturing tools. Company also established an effective manufacturing engineering
in their operations through which they reduces the waste of material in its production
line. Through the dedicated tracking system and systematic use of raw materials helped

the manager of given firm into produce the optimum output in a minimal resources. All
of the activities gives an edge to the mentioned company into create the exclusive fabrics
material through their machinery in a effective price. By such processes company were
able to marketing their products with the favour of cost advantage (Cartwright,, Davies
and Archer-Brown, 2021).
 Organised workplace and trained staff- The organised workplace plays a vital role in
every company to create the productive workplace. The manager of respective company
completely rely on organised practices in their operations. They focuses on inventory
management and set the direction to performs the functions to manufacture their
products. Company uses the updated technology through which they manufacture the
targeted units at favourable cost (De Bruyne, . and Gerritse, 2018). Company also
provides the formal training to their staff regard to use of technology situated in the
organisation operations. By these practices the respective company enhance the employee
skills and credibility in order to perform more deliberately towards the company
functions.
 Preventive Maintenance Program- In manufacturing industry machinery plays a major
role, because the organisations success depends upon the production. Therefore, the
proper maintenance is must to get the optimum utilization of resource. In regard to this
British millerain is proactive in regard to maintenance program (Goldstein, and
Keohane, 2019). The discussed company have dedicated team that ensures to check all
the inventory units on a scheduled time. In this practice the worn parts were identified
before they fail in order to prevent the company operations from downtime and costly
breakdown. All the worn parts were replaced timely to get the desired result in company
operations. Hence, the above mentioned practice create extra value in company
performance.
 operations standardisation- The standardisation of operational task is must to reduce to
the downtime and to get the maximum efficiency through the operations. In order to
create such standardisation in company operations the manger of British Millerain
standardise all the operations and created the checklist on all working station in order
review the efficiency of functions. Company trained all their staff members that worked

on these classified station. Through such process company ensured the consistent quality,
effective production and less downtime in their operations (Hazen and et.al., 2018).
Analytical frameworks used by managers in British Millerain
To enhance the business operations effectivenesses managers of organisations use several
models and frameworks in their operational activity. These models and framework plays vital
role in order to gain the insights as well as loopholes in company operations that can improvise
in their future activities. The managers of British millerain uses Value chain framework and
Porters five forces model in their operations in order to enhance the efficiency of their
operations. These valuable framework creates value in company operations and provide them a
better understanding of market scenario. Hence, company efficient functioning majorly rely on
these classified framework (Jones, 2019).
Porter's five forces
The mentioned framework is used by the managers in order to analysing the competitive
environment of given company. By analysing the below factors the respective company
improvise their product segment and strategies in order to gain the competitive advantage in the
market. Competition in the industry- This is one of the major forces that refers the number of
competitors exist in the market. It shows the ability of the existing competitors in order to
affect or undercut a company from market. British Millerain offers its services in the
Fabric industry which is one of the common businesses perform by several organisation
in the market. Companies like Sirdar, PenCarrie and Vita couture are some of the biggest
threat for company. These companies also have market reputation that shows the cut
throat competition in the market (Lu and et.al., 2021). potential of new entrants- Since the UK market is an open market in which new entrants
can easily start their businesses. New entrants can setup their manufacturing units due to
less amount of money needed in fabrics business. Hence, due to this company facing the
rally of such new players in the market. All of above scenario representing the
competitive market nature. However, the respective company manufacture some
authentic and reliable products under its product portfolio such as water resistant
clothing, laminated fabrics which cant easily imitate by new players. Therefore, it is hard
to manipulate the current market of given company by new entrants.

 power of supplier- According to the British Millerain, 2021. the mentioned company Is a
member of BCI that helps the farmer to learn the skill in order to perform the sustainable
farming in their farmlands. Due to this initiative these suppliers are bound to provide the
fabrics to company on a determined price that shows the monopoly of respective
company (Batching Loomstate- The start of the journey, 2021). Power of customer- Due to their high class cotton fabrics the mentioned company has
diverse number of customer base that are ready to buy their products on decent price.
Company also sells their raw material to several clothing companies that use its fabrics
into designed clothes.
 Threat of Substitute products- According to the British Millerain, 2021. company
creates range of original waxed products by their revolutionary engineering. These
products has fixed the place in the market. Company's unique product portfolio has
established their strong brand image as well as there is very less number of substitution in
compare to their products. Hence, it gives the advantage to the company to perform their
operations more gracefully.
Value chain analysis
The value chain analysis is the set of practice that perform by the organisation in order to
deliver valuable products in the targeted market. The manager of British Millerain uses such
mentioned analysis in order to perform effectively in the market.
 Inbound logistic- The mentioned company has strong relationship with their supplier.
They helps their farmers into grow the cotton with sustainable farming. The collect the
high quality of cotton through these supplier which further used in the industry to form
exclusive fabrics (Oberländer, Beinicke, and Bipp, 2020).
 Operations- Company also established an effective manufacturing engineering in their
operations through which they reduces the waste of material in its production line.
Through the dedicated tracking system and systematic use of raw materials helped the
manager of given firm into produce the optimum output in a minimal resources.
 Outbound logistic- British millerain has dedicated supply chain management system in
their operations that succours in order to supply their products in the target market. The
respective company also sells its products through online sites such as amazon. Its supply

chain management generates effective logistic channels that insures to enhance company
operations such i.e., plan, source, deliver and return.
 Marketing and sales- British millerain advertise its products through digital channels
and advertise their campaigns on several apps such as Instagram and Facebook. Through
the use of digital tools such as google analytical, AI technology the mentioned company
attracts the potential customers towards their product portfolio.
 Services- engineering – company also provide the after sale services to their customers
such as product warranty to ensures their customers regard to their products. They also
provide the return policy services In case on delivery of defective products. Through the
use of Amazon they performed their operational activities even more smoothly in the
market.
Approaches of quality management that could apply to improve the effectiveness of the
operation
As mentioned in the above report the mentioned company already uses several
approaches in their management system to perform their functions. But to get the competitive
advantage in the market the company should adopt new approaches in their operations to
improvise the quality of their management. The below mentioned approaches can succours the
respective company to increase their productivity and customer satisfaction level.
 Visibility in Supply chain performance- In every company operations supply chain
management plays vital role in order to perform their activity more deliberately in the
targeting market according to the company requirement. The mentioned company should
enhance their supply chain performance in order to get more effective result. By using of
new technology company can gather the real time appearance of their supply chain
actions. Through the use of tracking system and AI technology company can easily get
the real time update as well can eliminate the barriers that can effect the quality of their
products. By such system company can ensures their product quality as well as can gain
the faith of their stakeholders and partners towards their operational activity (Papp,
2018).
Software such as QMS can plays an vital role in achieving company goals as well as saves their
time by providing the result in less period of time. The mentioned software includes the bundle

of features such as templates and library of checklist that created according to industry aspects.
Hence, through use of such software and AI technology, company can control their consistent
quality on its products as well as can enhance its visibility in its supply chain management.
 Relationship management- The relationship with supplier, partners and customers also
plays vital role top support the quality management in organisation operations. By
forming the effective relationship by these stakeholders can enhance their overall
performance as well as succours into increase their revenue by selling the large number
of products. The mentioned company can form more dedicated approaches in their
operational system such as dedicated customer support as well as use of digital marketing
in order to direct contact with their potential customers. As per the report the respective
company offers its services over Amazon. Therefore by regularly reviewing the
feedbacks and queries of customers can from strong and faithful bond between them.
Hence, through such activities company can establish even more strong brand image in
the market.
Quality management techniques to improve the effectiveness of the operation
The quality management is one of the important aspect in company operations that
succours the company in order to create effective market appearance. Below are the some
techniques given for increasing the efficiency of British Millerain.
Six sigma- The six sigma methodology is one of the effective approach that used by the
company in order to identified and eliminate the defect that occurs in the business process.
Through the use of such mentioned methodology in operations the respective company easily
eliminate such threats that can affects their productivity (Roberson, 2019). Through the use of
such dedicated techniques in the operations company can achieve their objectives such as Reduce cycle time- The mentioned techniques gives the support to the functions by
eliminating the key errors area. Which ultimately increases the company productivity as
well as reduces their operational cycle time. Reduce errors- The mentioned techniques focuses in order to reduces the error in
company functions to provide the optimum result for company growth

 Improve quality- Through elimination of errors and defect the operational activity of
mentioned company can automatically enhance. Which improver the quality of their
products. Eliminate defect- Through dedicated tools such as Pareto charts and Layered process
audits company can easily eliminate their defect through the identification of problem
 Improve customer satisfaction- By providing the dedicated services to customers such as
after sale support and feedback reply can help the mentioned company to create loyal
customer base.
Benchmarking- Through the use of benchmarking process in the company operations the
manager of British millerain can easily measure their performance with other competitors in the
market. Through effective planning, collecting information, analysation of data and adaption of
such process can help the mentioned company in order to gain the competitive advantage (Werr
and Walgenbach, 2019).
These above mentioned process can be adopted by the mentioned company in their
operations to analyse their competitors products efficiency. Through these insights company can
generate the effective plan that ensures to perform such task in order to gain the operational
advantage and through real data adaption and by conception of such strategy in company
activities can help them in order to perform deliberately in the market.
Conclusion
From the analysis of above report it is conclude that effective business operations plays a major
role in order to establish strong brand image in the market. Hence through effective approaches
and techniques companies can gain the competitive advantage as well as can enhance their
operations in the targetted market. In above several approaches and techniques were provided to
respective company that can succours them in order to enhance their operations. As mentioned in
above report by the adoption of these practices the mentioned company can enhance its supply
chain management visibility as well as can increase the customer satisfaction.

References
Books and Journals
Angouri, J., 2018. Culture, discourse, and the workplace. Routledge.
Billett, S., 2020. Learning in the workplace: Strategies for effective practice. Routledge.
Cartwright, S., Davies, I. and Archer-Brown, C., 2021. Managing relationships on social media
in business-to-business organisations. Journal of Business Research, 125, pp.120-134.
De Bruyne, E. and Gerritse, D., 2018. Exploring the future workplace: results of the futures
forum study. Journal of Corporate Real Estate.
Goldstein, J. and Keohane, R.O., 2019. 1. Ideas and Foreign Policy: An Analytical Framework.
In Ideas and foreign policy (pp. 3-30). Cornell University Press.
Hazen, B.T., Skipper, J.B., Boone, C.A. and Hill, R.R., 2018. Back in business: Operations
research in support of big data analytics for operations and supply chain
management. Annals of Operations Research, 270(1), pp.201-211.
Jones, E., 2019. Quality management for organizations using lean six sigma techniques. CRC
press.
Lu, W., Bao, Z., Lee, W.M., Chi, B. and Wang, J., 2021. An analytical framework of “zero waste
construction site”: Two case studies of Shenzhen, China. Waste Management, 121,
pp.343-353.
Oberländer, M., Beinicke, A. and Bipp, T., 2020. Digital competencies: A review of the
literature and applications in the workplace. Computers & Education, 146, p.103752.
Papp, J., 2018. Quality Management in the Imaging Sciences E-Book. Elsevier Health Sciences.
Roberson, Q.M., 2019. Diversity in the workplace: A review, synthesis, and future research
agenda. Annual Review of Organizational Psychology and Organizational Behavior, 6,
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Werr, A. and Walgenbach, P., 2019. Management techniques. The Oxford handbook of
management ideas, pp.103-120.
Online
Batching Loomstate- The start of the journey. 2021. (Online) Available
at:<https://shop.britishmillerain.com/blog/>