Bridging Skill Gaps in Forest View Hotel

This assignment focuses on addressing the skill gap challenges faced by Forest View Hotel. It proposes solutions to attract and retain talented staff through effective recruitment, performance-based rewards, understanding employee needs, fostering team collaboration, and creating a positive work environment. The goal is to minimize the skill gap, improve employee satisfaction, and enhance the overall performance of the hotel.

DISSERTATION
To assess the effect of shortage of skilled labour
on the business performance: case study of India

Table of Contents
CHAPTER: 1 INTRODUCTION....................................................................................................1
Background of the study.........................................................................................................1
Research aim..........................................................................................................................2
Research objective..................................................................................................................2
Research Question..................................................................................................................2
Rationale for research.............................................................................................................3
Focus and Purpose..................................................................................................................3
Problem Statement..................................................................................................................4
Dissertation structure..............................................................................................................4
CHAPTER: 2 LITERATURE REVIEW.........................................................................................6
Introduction............................................................................................................................6
Meaning and concept of the high skilled labour in the business enterprise 6
Importance of the high skilled labour in the organization for attainment of business success 8
Assessment of the impact of shortage of the skilled and talented employees........................9
Strategies through which shortage of skilled labour can decrease 11
CHAPTER -3 RESEARCH METHODOLOGY...........................................................................14
Introduction..........................................................................................................................14
Research philosophy.............................................................................................................14
Research approach................................................................................................................16
Research design....................................................................................................................17
Quantitative Versus Qualitative research.............................................................................18
Data collection .....................................................................................................................20
Research instrument.............................................................................................................21
Sampling ..............................................................................................................................22
Data analysis.........................................................................................................................22
Ethical consideration............................................................................................................23
CHAPTER- 4 DATA ANALYSIS...............................................................................................24

Introduction..........................................................................................................................24
Discussion.............................................................................................................................25
CHAPTER- 5 CONCLUSION AND RECOMMENDATION.....................................................42
RECOMMENDATION.................................................................................................................45
REFERENCES..............................................................................................................................49
Appendix........................................................................................................................................53

Acknowledgements
In the entire project competition, I have supported by various individuals who have given the
best support and coordination to me. I would like to express my special thanks of my gratitude to
my tutors as well as my principles who have given golden opportunity do this wonderful project
on the topic of analysing the impact of a shortage of skilled labour in the company. This topic
helped me in doing a lot of research and I came to know about so many things so that I am really
thankful to my tutor, teacher who gave this task to me. In addition to this, I would also like to
thank my friends and family member who helped me a lot in finalizing this project within limited
time period.
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Abstract
In the following dissertation, the major aim of the scholar is to understand the impact of a
shortage of skilled employees in the company. For attaining this objective, a scholar has focused
on the various method of the research methodology. With help of several methods, a scholar has
able to obtain a systematic outcome of the dissertation. In this assignment, various themes have
been also made in the chapter of literature review which provides detail understanding and
knowledge about the impact of a shortage of skilled labour within the company.
Title
To analyse the impact of shortage of highly skilled labour on the performance of business
enterprise: A case study of the Forest View hotel in India
Introduction
In the present dissertation, a researcher has the main aim is to analyse or assess the impact of a
shortage of skilled employees on the business performance with respect to the hotel sector. With
help of this dissertation, a scholar has gained a detailed understanding about the high skilled
labour in the company. In order to attain this objective, a researcher has been used various
methods of research methodology like research philosophy, research approach, data collection,
research design, data analysis, sampling, etc. In the present dissertation, the major aim is to
analyse the impact of highly skilled labour on the performance of a business. In the dissertation,
a scholar has focused on several points and topic by which he/she can conclude the outcome
about the shortage of highly skilled labour.
Objectives
 To understand the meaning and concept of the skilled labour
 To analyse the importance of the skilled labour in the business organization
 To assess the impact of shortage of skilled labour in the business performance To identify the strategy that can be implemented to reduce the shortage of skilled labour
in the hotel sector
Hypothesis
In this present dissertation, a scholar has selected manager for collecting the data. Investigator
has organized survey from a manager of the Forest view hotel and collects information about the
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high skilled labour within the company. On the basis of the hypothesis, a scholar can conduct
the survey from various respondent and obtain an appropriate solution of the research issue.
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CHAPTER: 1 INTRODUCTION
Background of the study
In the present time, every business entity requires an excellent and long term success in the
business. In the market, there is huge competition among the companies as everyone wants to get
an excellent growth and stability. For attaining of this objective, they make several efforts and
design various excellent strategies. Human resource plays a very crucial role in the business
enterprise and in the absence of them no venture can attain its determined objective. Employees
are most essential part of the company who gives their best contribution to attain the objective.
They are those people who carry out the responsibility toward the company and attain the desired
outcome for business (Jenter and Kanaan, 2015). In the absence of personal, business activities
and functions cannot be carried out in the venture. Thus, it can be said that the entire success and
growth of the company is largely depending upon the employees and their performance. They
are a very important asset for the organization which is used for the attainment of a business
goal. In order to compete with the rival and develop own competitive advantage, many
companies train its employees so as their skills and quality of work can improve. In addition to
this, a company always recruit and select t personnel who have excellent quality and talent which
suitable for business process and function. If employees have lack of quality and skill than its
direct impact on the business performance (Ledford, Benson, and Lawler, 2016). If human
resource's quality and skills are lacked then they cannot able to attain the determined objective
within a time period. Thus, it can be said that it is very important for an organization to select
and recruit those employees who have excellent knowledge and quality about the business
activities and work. With help of high skills and knowledge, personnel can gain the outstanding
outcome for the company. In addition to this, skilled labour can influence to the company in a
negative manner.
In the present dissertation, a researcher has the main aim is to analyse or assess the impact of a
shortage of skilled employees on the business performance with respect to the hotel sector. In the
present time, hotel sector is one of the sectors which developed its business. In this mentioned
sector each and every activity largely depends upon the employees and labours. In every
functional department of the hotel sector like reception, operation, finance, marketing etc
required employees for carrying out the functioning of business (Hofstetter and Harpaz, 2015).
Thus, in the present dissertation, a scholar can able to gain deep knowledge and understanding
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about the skilled labour in this manner, Forest view hotel has been selected to identify the impact
of skilled employees in the business performance. It is a small and medium private hotel which is
situated in the Rishikesh in India. It is foothills of Himalayas in the international yoga capital in
the world. The forest view hotel is one of the most accessible hotels in the Rishikesh along with
12 spacious and comfortable rooms. This hotel offers chic and lavish accommodation facilities to
its customers. In the India, there are various other historical tourist destinations which are famous
for their beauty and history like Rajasthan, world heritage sites, Shimla, Manali, Himachal
Pradesh, Jammu, and Kashmir, Auli Nainital etc. These all regions are famous in the India due to
its beauty. India is a country which full of the regions so there are various cities and states which
is famous for its destination of tourism. In these all region, Rishikesh is one of the famous tourist
places where every year millions of people come for spending their holiday. It has the main
objective is to deliver the outstanding services to its customers and gain the large customer
attraction. It has included various services and facilities like restaurant, accommodation, banquet
hall etc. In the present dissertation, an importance of skilled labour in the forest view hotel has
been systematically addressed. In order to attain this objective, a researcher has been used
various methods of research methodology like research philosophy, research approach, data
collection, research design, data analysis, sampling, etc. With help of all these tools, a researcher
has successfully analysed the data and obtain the appropriate outcome of the study.
Research aim
The aim of the study is " To assess the impact of shortage of skilled labour on the business
performance: A case study of the Forest view hotel in India"
Research objective
 To understand the meaning and concept of the skilled labour
 To analyse the importance of the skilled labour in the business organization
 To assess the impact of shortage of skilled labour in the business performance
 To identify the strategy that can be implemented to reduce the shortage of skilled labour
in the hotel sector
Research Question
 What is the meaning and concept of the skilled labour in the company?
 What is the importance of the skilled labour in the organization for the attainment of the
business objective?
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 Analyse the impact of skilled and quality labour on the business performance in hotel
sector
 Assessment of the strategies through which shortage of the skilled labour can overcome
within the company.
Rationale for research
In the organization, skilled employees are very necessary for the attainment of the determined
objective within a time period. Skilled employees are important assets for the company which
assists in developing competitive advantage and achieves an objective. Therefore, it is very
important for the corporation to select and recruit the high skilled employees which assist in the
attainment of business success. With help of effective training and other approaches, a company
can also improve the skill and quality of labour. So it is very important to keep maintain and
retail, the skill and quality human resource at the workplace. In the dissertation, a researcher has
several reasons through which the investigator interested to select a particular topic of
investigation. In the present dissertation, a researcher has a major reason to choose this topic is
his interest about the skilled labour and its impact in the organization. Furthermore, investigator
wanted to know the actual impact and importance of skilled labour in the hotel sector. In this
mentioned sector each and every activity of business largely depends upon the employees so a
researcher can able to get the detail about this topic that is why this mentioned subject has been
selected as a dissertation topic.
Focus and Purpose
In the present dissertation, a researcher has the main aim is to analyse the importance of highly
skilled employees within the organization and assess the impact of a shortage of highly skilled
employees. Employees Company how negatively affected. This dissertation provided the
understanding of the high skilled labour within the corporation and role of the skilled labour for
the attainment of the business success. Human resource plays a very crucial role within the firm
as their participation assist in the attainment of the business objective. In the absence of
employees, a company cannot carry out its functioning and activities of a business. Thus for a
company, it is very important to manage the employees in such manner so as they can retain for
a long time within the company. With help of training and development the Program Company
can able to enhance the knowledge and skill of the human resource within the organization.
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Human resources can able to improve their business performance and efficiency and attain the
objective within a time period.
Problem Statement
In an organization, human resource is one of the most important parts which aid in achieving
the business objective. However, in the absence of highly skilled and qualified employees, it
becomes difficult to attain the determined goal in the context of forest hotel in the Rishikesh, all
activities, and functioning of business largely depend upon the employees. Thus, it is very
essential for the cited venture to focus on strategies to which employees can enhance their skill
and quality. In addition to this, cited venture should also focus on the effective recruitment and
selection so as highly skilled employees can recruit and c contribute in attaining the target
Dissertation structure
In the dissertation, there are several chapters which assist in attaining the objective of the study.
These chapters are discussed in the following manner-
 Chapter 1- Introduction- In the first chapter introduction and overview of the
dissertation is addressed. With help of introduction, a researcher can include all relevant
information which is going to include in the dissertation. In addition to this, in the
introduction, aim, and objective of study can prepare. Moreover, it included a detailed
description of the dissertation along with all chapters like research methodology, data
analysis, and interpretation etc. Thus, it can be said that introduction chapter is essential
in the dissertation which provides aims, objective, significance, and rationale of the
study.
 Chapter 2- Literature review- Once the introduction has systematically prepared in the
dissertation, then in the next chapter literature review has been considered by the
investigator. It is another very important chapter in the dissertation which assists in
providing the deep knowledge and understanding of the subject of the dissertation. In the
following dissertation, a researcher has focused on the several themes related to the
skilled labour and its impact in the business organization. Several themes are framed in
this chapter about the topic which gives the effective understanding and knowledge
 Chapter 3- Research methodology- Once the literature review has been framed in the
dissertation along with several themes then the researcher will focus on the research
methodology. It is one of the most important chapters in the dissertation which delivers
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an impressive outcome of the study. Research methodology included various methods
like research approach, philosophy, data analysis, data collection, research design,
sampling etc which aids in the attainment of the study objective. The major objective of
the research methodology is to justify the selection of particular technique of the
research.
 Chapter 4- Data analysis and interpretation- Once the research methodology has
successfully completed in the dissertation then researcher have gained the idea about to
selection of appropriate tool of the research. In the next chapter, investigator analysed the
data from the sources like survey, interview etc. It is a very important chapter in the
dissertation because in the absence of this part researcher cannot analyse and obtain the
research outcome.
 Chapter 5- Conclusion and Recommendations- Once the collected information has
successfully analysed and interpreted than in the next chapter final conclusion and
recommendation has been made for the organization. This chapter provides the final
result of the study and also provide effective recommendation which will suitable for the
organization.
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CHAPTER: 2 LITERATURE REVIEW
Introduction
In an organization, all activities and functioning of business largely depend upon the skilled and
talented employees. In every functional department of business like administration, finance,
operation, Production etc required human resource. In the absence of employees, no venture can
carry out its business functioning. In the market there is huge competition in the market in every
sector like hotel, travel and tourism, retail etc. All these sectors have a various popular
organization which has a high level of competition in the market. In this competitive situation in
the market, it is very important to improve employee’s performance by which company
performance can improve. In order to develop an effective position and gain a competitive
advantage in the market, it is very important for an organization to prepare and train its
employees so as their skill and quality can enhance because only highly skilled and talented
human resource can enhance the business performance (Jenter and Kanaan, 2015). This literature
review is divided into the different themes about the high skilled labour which provided the
depth knowledge and understanding about the skilled labour and their importance within the
organization.
Meaning and concept of the high skilled labour in the business enterprise
As per the view of Kim and et.al., (2016) human resource is very important assets for the
organization which carries out all business activities and functions. In order to attain the business
objective within a time period, high skilled labour is very necessary. Well qualified and highly
knowledgeable individual comes in the skilled labour within the company. A skilled labour may
have accomplished college, university, and technical school. Kim and et.al., (2016) stated that
skilled labour category included software developer, paramedics, police officers, soldiers,
physicians, painters, accountants and so on. Well-skilled employees are one who is capable of
working efficiency and who can able to take independent judgment. These kinds of people also
have the capability to supervise and train the other employees regarding some specific work.
Thus, it can be said that well high skilled and talented employees are that people who have
special skill, knowledge, and talent about the working and who can easily take the effective
decision in an independent manner. On the contradicting view Swayne, Duncan and Ginter,
(2012) stated that high skilled employees are that workers who have skill, training, knowledge,
and ability about the working. High skilled workers are acquired the knowledge and skill by
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effective practices, learning, education and other supports. They are not intelligent by born time
and their knowledge is developed by the outside support, education, training etc. Stone and et.al.,
(2015) said that a highly skilled personnel is those who have a well-structured knowledge and
competency about the same specific subject. They are professional people who have the proper
degree and qualification about the same stream. A skilled and talented labour are those who have
skill, knowledge, and ability and who have also accomplished college, university, and technical
school. They have great knowledge about the working so as they assist in the attainment of
business success. Thus, it can be said that in order to improve business performance high skilled
labour is really important in the business. In order to analyse the impact of the skilled labour on
the business performance with respect of Forest Hotel in the India. Scholar had included all
aspects, theories, strategies, and the concept in this literature review chapter. This has enabled to
develop the effective understanding of the topic. In the opinion of Storey, (2014) high skill
employees are those who do work which involves skill or competence of extra ordinary degree
and possesses the supervisory ability. On the other hand in the context of skilled employees as
they are those people who have a capability of working in independent manner and efficiency
about the accurate working. They should have known about the specific subject and they must
have some competencies about some field. In the view of Maley, (2011) said that semi-skilled
employees are those who have sufficient knowledge of the particular trade or above to do
respective work and they use various impressive techniques and equipment. On the other hand in
the context of unskilled employees are that individuals who possess no special training and
whose work is ineffective. They have quite weak knowledge and understanding about the
subject.
In the opinion of Lewis and et.al., (2010) skilled and high skilled labour in the company
are more beneficial as they can perform the business function and activities in an excellent
manner for the attainment of business success. These high skill and skill labour can accomplish
the task or assignment of business with their high skill, ability, capability, and knowledge. They
have additional efficiency and competency for accomplishing the task about the company. With
assistance of their additional competency and extra skills and talent, they can easily solve the
high-level task within the company
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Importance of the high skilled labour in the organization for attainment of business success
As per the view of Hutchinson, S. and Purcell, (2010) human resource is quite a crucial
part of the business enterprise who coordinate and carry the business function and activities. In
the absence of employees, it is difficult to carry out the business operation and attain the
objective within a time period. They are those people who have some special knowledge, skill,
talent, ability, and capability about the business activities. The company can able to attain its
determined objective with help of highly skilled human resources. In the company, if employees
have high skill and ability then it becomes easy to access the goal of a firm within a time period.
As per the view of Booth and van Ours, (2013) while the corporation has high skill and talented
employees then it is easy to develop the competitive advantage. The company can easily develop
its own competitive advantage with help of the talented staff and labour because with help of
their skill, ability and Talent Corporation can easily develop high and effective business
strategies. A well talented and skilled labour can easily resolve the high-level business issues and
problem and attain the target within a given time period. As per the view of Jayawardena and
et.al., (2013) it is important for the organization to recruit and select those candidates who have
high skill, ability, and talent about the business. At the time of recruitment company should
consider that candidate who is going to select have effective talent, knowledge, skill, and ability
so as they can easily attain the business objective. With help of highly talented and skilled
employees company can easily compete with rivals. In the high skilled labour, they have unique
talent and efficiency about the work so they use their knowledge and ability in the business for
accomplishing the task. With help of them, the company can easily fight with rivals and sustain
within the market for a long time. As per the view of Currie, Finn, and Martin, (2010) one of the
major importance of high skilled labour within a company is that company can easily reduce the
down time with help of them. In order to improve the performance and productivity of the
company, it is important to recruit a skilled employee. Selection of Skilled labour assists in
reducing down time by delivering skilled and qualified employees within the shortage time
possible to ensure that corporation is operating at the required capacity. On the contradicting
view Guest, (2011) said that high skill labour assists in overcoming the operation and training
cost within the company. In order to improve the skill and talent with a workforce, a company
has to organize the training and development program which required additional expenses and
cost for the organization. While a highly skilled and talented staff are available within the
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corporation then they do not require to organize the training and development program. This will
assist in overcoming the additional cost and expenses of the business enterprise. In addition to
this, with help of high skill and talented skilled labour company can easily produce the high
quality and effective product and services. Well, high skilled and talented employees assist in
improving the quality and productivity of the business. Organisation’s productivity and
performance can easily enhance with help of highly skilled labour. In addition to this, well-
talented employees assist in overcome the additional cost and expenses incurred in the business.
They effectively carry out their working within the company and attain the business objective
within a time period. As per the view of Jenter and Kanaan, (2015) the major advantage and
importance of the skilled labour within the company are that firm can easily develop its own
brand image in the market. Company's good will largely depends upon its business performance
and quality of product and services. While the quality of product and services enhance and
business performance efficiently run in the market then automatically customer attract toward the
brand. These assists in enhancing the brand image in the market and develop own competitive
advantage. At the time company have an impressive brand image in the market than a new
customer will automatically attract towards. This will assist in improving the profitability and
market share of the organization. Thus, it can be said that highly skilled and talented employees
within the company assist in improving the brand image and profitability of the company. In the
opinion of the Maley, (2011) with help of highly skilled and talented workforce within the
company, a firm can easily gain the high market share because a new customer can attract
toward the high-quality of product and services.
Assessment of the impact of shortage of the skilled and talented employees
As per the view of Currie, Finn and Martin, (2010) in the company high skilled and
talented employees play a crucial role as they assist in developing the effective brand image in
the market. With help of their contribution, the company can attain its determined objective
within a time period. High skilled and talented employees give their effective contribution to
enhancing the quality of work and productivity of a business. If within the company, there are
not highly skilled and talented employees then it is difficult for the corporation to attain the
business objective within a time period. In addition to this, high skilled and talented employees
also give their best contribution and handwork for enhancing the competitive advantage of the
company. While corporation effective develop its competitive advantage then it is easy to
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develop an impressive brand image in the market. On the contradicting view Gruman and Saks,
(2011) stated that high skilled and talented employees not only enhance the quality of work and
attain the competitive advantage but also it assists in expanding the business in the other
countries. An impressive talented and skilled personnel have the capability to explore their
knowledge and ability in the other business and they also teach the knowledge and working
about the business in the company. Thus, it can be said that in order to enhance the performance
of entire workforce, high skilled labour plays a really crucial role within the company.
As per the view of Currie, Finn, and Martin, (2010) while within the company, high skilled and
talented employees are not available then it will negatively impact on the performance and
productivity of the business unit. In the absence of highly skilled and talented workforce, the
entity can unable to gain the effective productivity and cannot able to produce the high quality of
product and services. The shortage of skilled labour can directly affect the market share and
profitability of the organization because there will be lack of customer satisfaction. The entire
profitability of the company largely depends upon the effective working of the employees in the
absence of highly skilled labour, a company can achieve its desired outcome. This will
negatively influence the customer satisfaction level. If the customer satisfaction level has
decreased the overall market share and profitability will also decrease within the corporation.
Thus, it can be said that shortage of the skilled labour within the corporation can directly
influence the performance and productivity of the company. In the every functional department
like marketing, finance, human resource, administration, operation, production, IT required
effective skilled employees so as they can able to carry out the smooth functioning of a business.
For survival business activities excellent way, corporation have to understand the needs and
requirement of the employees. While the requirement and need of the workforce are effectively
satisfied then they will automatically take initiative for high performance and productivity. Thus,
it can be said that in order to improve the performance and quality of employees, it is really
important for a company to understand their needs about the business. In order to improve the
quality performance of employees, it is an important for the corporation to keep motivate and
encourage the by delivering impressive rewards.
In the opinion of Boxall and Purcell, (2011) while within the company, there is lack of
skilled and talented employees then it is difficult to survive the business operation in an effective
manner. With help of skilled labour company can enhance its profitability and market share but
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if there is not skilled labour then there is the need for made investment for training and
development program. In order to improve the quality and performance of the workforce, a
corporation has to organize the training and development program. So it can be said that
corporation has to invest the capital in improving the skill and ability of employees. On the other
hand, if the company has already skilled labour then there is not required to make an investment
for a training program.
In the opinion of Pfeffer, (2010) the major impact of the shortage of skilled labour is that
company can lack to invite the new customers because existing customer will not satisfy by
present product and services. While the new customer will not attract toward the compact then it
will lose to earn impressive profitability in the market. In addition to this, if a company have lack
of skilled labour then there are fewer appropriation programs. The recession also led to fewer
appropriation ship and internships. Apprenticeship programs typically allow the company to test
out new personnel before hiring them full-time and allows the apprentice to gain valuable hand
on work experience. In the absence of these appropriations program, the company is hiring
worker before their skill have been evaluated. In the opinion of Lewis and et.al., (2010) stated
that in the absence of skilled labour in the company brand image and customer loyalty will also
negatively influenced. A high quality of product and services attract the new customer and
delivers effective customer satisfaction in the market. This will assist in brand loyalty and
goodwill in the market. While lack of skilled workforce in the corporation then firm's brand
loyalty and an image will negatively influence. With help of skilled labour, a company can able
to develop competitive advantage in the market and also it has the efficiency to compete with a
rival. Lewis and et.al., (2010) stated that once a corporation has skilled labour then it has the
capability to fight with other competitors because employees effectively accomplish the business
goal. Thus, it can be said that in the shortage of skilled labour in the company, an organization
will unable to develop its own competitive advantage in the market. In the opinion of Maley, F.
J., (2011) a shortage of skilled labour also negatively influence the expenses of the business. A
corporation requires investing the capital in the technology and operation management. A high
skilled labour can overcome the cost of technology and operation because with help of their skill
and ability company can enhance the process of operation and business. On the other hand, there
is the shortage of skilled labour then company will invest the capital in purchasing the high
quality of machinery and equipment.
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Strategies through which shortage of skilled labour can decrease
As per the view of Swayne, Duncan, and Ginter, (2012), a skilled labour is really
essential role play in the company by which firm can able to attain its determined objective. On
the other hand, if a corporation has lack of skilled employees then it will directly affect the
profitability and productivity of the firm. In order to maintain an effective business performance
within the company, it is really important for the organization to focus on the strategies through
which skilled employees can retain within a company and existing employees can improve their
skill and ability. In the opinion of Hoque, (2013) effective recruitment and selection are one of
the best strategies to retain the highly skilled employees and decrease the shortage of skilled
workers within the company. It is a process under which company invite the candidate for a
vacant position and recruit them according to their knowledge, skill, and ability. In a simple
word, it can be said that while a company has requirement of employees then they organize the
interview. In the interview, higher authority or manager analyse the candidate ability, knowledge
and skill and according to their efficiency, their select can make. Thus, it can be said that
recruitment and selection is a way by which manager can invite the high skilled labour and
recruit them according to their efficiency and company requirement. At the time of recruitment,
it is important for the manager to analyse and observe candidate knowledge, skill, and efficiency
in an effective manner because if a manager does not properly make recruitment of workforce
then it will difficult to overcome the shortage of skilled labour. On the contradicting view
Hoque, (2013) stated that collabour ation is another strategy to overcome the shortage of skilled
labour within the organization. Collabour ation refers to the process under which many
employees works with other employees either they are works within the company or from
outside the corporation. In another word, it can be said that collabour ation refers to the process
under which employees work with other organization's players and educational institutions in
order to develop a pool of skilled worker and to share the costs and risks of establishing the
training program. Davidson and Wang, (2011) stated that team working and collabour ation is
the best strategy to improve the skilled and talented employees within the company. While two
or more than two employees work together then they share their skill, knowledge, idea, thoughts
etc with each other. Experience employees share their knowledge and idea with fresher’s
workers so as they can also able to learn a new skill, ability, and knowledge about the business.
Thus, it can be said that team working and collabour ation is the best way to overcome the
15

shortage of skilled employees in the company. On the contradicting view Hoque, (2013) stated
that effective monitoring and evaluation of employee’s performance is another best strategy to
overcome the shortage of employees. In this aspect, higher management and manager analyse,
observe and evaluate the performance of employees and measure with the required performance.
Re-evaluation and monitoring of personnel performance assist in overcome the weakness of
employees about the working. In the opinion of Kakuma and et.al., (2011) with help of training
program, a company can overcome the weakness of employees and improve their performance.
It is the best strategy to improve the skill, ability, capability, knowledge of the human resource.
With help of this strategy, a company can improve entire workforce efficiency because personnel
is able to improve their efficiency and existing knowledge about the working in the company.
However, in order to organize the training program, corporation have to spend some amount of
capital but with help of this strategy corporation can improve quality work and deliver excellent
customer services in the market. In the opinion of Rowold, (2015) stated that motivation
techniques are another effective strategy to overcome the shortage of skilled employees. In an
organization, while employee’s needs and requirement are effectively satisfied then they will
motivate to improve their performance and productivity. On the other hand, if a company does
not effectively fulfil requirements of employees then they will demotivate and they may leave a
company. Effective motivation is another method to retain the skilled labour within the
company for a long time. With help of motivation, they can improve their performance and
productivity. With help of motivation techniques, a company can easily encourage employees for
higher productivity and performance. While higher authority and management appreciate and
recognize employees performance then they will encourage giving the highest contribution.
Recognition by management can influence positively to employees as they will encourage giving
their best contribution within a company for attainment the business objective. Thus, it can be
said that while company effectively satisfy employee’s personal and professional need then they
will motivate to perform in a better manner. In the context of monetary reward includes an
incentive, impressive salary package, bonus, fringe benefits, perquisites etc. While employees
financial requirement fulfil then they will give their more contribution to earn the more financial
rewards. Thus, their skill and ability can automatically enhanced According to the view of
Storey, (2014) shortage of skilled employees can overcome by the effective policies and
strategies. In order to retain the skilled labour within the company, it is important to design such
16

suitable policies and practices which assist an employee in their working. With help of
impressive policies, practices and working condition, employees may feel comfortable within the
enterprise and attain the business objects within a period.
Benchmark
In the entire literature review, a scholar has used the authentic and valid information
about the subject of high skilled employees within the company. This benchmark carried out
mainly via documentary research. In this entire literature review, 4 to 5 kinds of themes have
been designed by the investigator for address all aspect of the subject. All addressed information
related to the subject is authentic and valid. It has not obtained from the illegal and unauthentic
all sources. Some secondary data have collected from the newspaper, journal, books, online
website etc. In the literature review, there are various kinds of the author gives their view,
suggestion, opinion, thoughts about the subject. In this chapter of the literature review, various
case studies have been addressed along with the different view of authors. In this chapter,
different authors have described different views and opinion about the shortage of skill labour in
the company and its impact within the company. In the India, there is another very major issue
related to the skilled labour and employees through which productivity of business is negatively
influenced. In the case of study of India, according to the investigation, there is 46%v of the
shortage of skilled labour by which companies in the retail, hospitality, travel and tourism etc .In
the India, there is huge issue related to skill development so various corporation have
collective;u resolve this issue by appraisal of select foreign skill development. On the other hand
in the Australia, there is also arisen the issue of the skill development by which the organisation
within the Australia have faced the issue related to the skilled labour. In order to solve this
problem, companies adopt the procurement professional. While Australian procurement
community gathered in the 2009, then professional development among the labour has been
major discussed within the people.
17

18

CHAPTER -3 RESEARCH METHODOLOGY
Introduction
Research methodology is one of the important chapters of the dissertation which assist in
obtaining an effective outcome about the investigation. There are various methods in the research
methodology such as research philosophies, research approach, research design, data collection,
data analysis, sampling, research techniques etc. These all methods assist to the investigator in
attaining the objective of an investigation. In the present dissertation, the case studies of the
Indian corporation and Australian corporation has been included. In these both country like
Indian and Australian country, there are also arisen the issue of the shortage of skilled
labour .With assistance of these case studies about the Indian and Australian corporation short
skilled labour, researcher have get the impact of shortage of skilled labour with the company In
the present dissertation, in order to analyse the impact of a shortage of skilled labour an
investigator has applied all of these methods in the research methodology. Following are various
methods which assist scholar in analysing the impact of a shortage of skilled labour within the
company.
Research philosophy
Research philosophy can be defined as a way through which individual can gather good
information about the topic and can reach a final conclusion. It is the technique that helps in
getting optimistic results and drawing a valid conclusion. It is very important for the scholar that
to select correct philosophy method because that can affect overall meaning of investigation.
Philosophy presents scholar's belief about the way how required amount of data set for a given
phenomenon will be extracted, analysed and utilized for finding and examining the issue in
detail. It consists of two most important constituents that are epistemology & doxology. First,
indicates what required to be proven or known while later presents researcher’s belief in getting
things true. The purpose of research paradigm is to transform believed things into known means
doxology into epistemology (Gray and Malins, 2016).
19

Figure 1 Research paradigm in research opinion
(Source: Flick, 2015)
The two important philosophies identified include positivism, also called scientifically
and interpretivism also termed as anti-positivist. Both these tools are effective and are used in
different type of investigations. If individual selects the wrong type of method then it may fail to
get valid results. Positivism is the method which is generally used in a quantitative type of
research. In this scholar pay attention more on assessing the objective. With the help of this tool,
investigator discovers the false facts. It is the method in which researcher follow the pre-
determined structure and conduct logical adjustment into it so that overall objective of the study
can be achieved. Interpretivism philosophy is another tool which is used in a qualitative type of
investigation. In this type of study, scholar takes the support of theories and models. This is the
tool which is generally applied in a qualitative type of investigation because by this way a
researcher can gather in-depth information about the subject matter. Prior considers that reality
is stable and with the manipulation of the single independent component or variable, various
constituents of social world can be examined (Fabozzi, Huang, and Zhou, 2010). Predictions can
be created considering historical observation & results which explained realities. All the
20

empirical studies are considered scientific or positivism that had an association with the natural
& physical science. Thus, it is particularly suitable for the scientific studies. Interpretive, on the
other hand, states that reality can only be examined and assessed through subjective
interpretation. Different things may be interpreted differently by various researchers but all these
accumulated results provide a basis for studying the issue scientifically (Flick, 2015).
The chosen issue is to examine how lack of skilled workforce influences the working of
the hospitality sector in India. Scholar wants to study the affected of a shortfall of talented labour
pool on the competitive strength, productivity, consumer satisfaction and market image, thus, the
research has carried out a subjective interpretation. Hence, interpretivism paradigm had applied
wherein scholar enlightened focus upon the impact of unavailability of the skilled workforce on
the functioning of Forest View Hotel, located in Rishikesh, India.
Research approach
The research approach is another type of method which is considered as the best tool that
supports in carrying out the investigation in an effective manner. It is the best way of assessing
principles and theories related to the subject matter. For the investigation, the topic researcher
has to decide whether an individual wants to go from general to the specific manner or from
specific to general way. It completely depends upon a type of investigation on which scholar is
conducting the research. Inductive Vs Deductive two reasoning methods/approaches can be
viewed in the above-illustrated research opinion. The deductive research approach is the method
which plays a crucial role in the investigation. With the help of this tool, a researcher can
develop interrelation between involved aspects. That supports in developing a hypothesis and
reaching to the results. That tool supports in testing hypothesis and then get the final outcome. If
the researcher takes the support of this method then research will be conducted from particular to
general way. On another hand, an inductive approach far differs from the deductive approach. It
is generally used in a qualitative type of investigations. In this technique, scholar conducts an
investigation on the basis of available theory and reach to the final conclusion. Former works on
moving specifically to general, called down to top approach while later works on moving general
towards specific, called top-down approach (Bernard and Bernard, 2012). Researchers often
apply a deductive method for studying the large size of sample analytically whereas inductive is
used for small sample size which is examined analytically with in-depth gravity. Prior
commences with hypothesis creation and focuses on causality, however, later uses questions to
21

investigate the issue and emphasizes on exploring historical studies from a different perspective
or explore a new phenomenon (Hunleth, 2011). Inductive researchers are often associated with
the qualitative studies, deductive, on the other side, commonly preferable in the quantitative
research.
Taking into account the chosen research issue, inductive is considered as a powerful technique.
It is because; it is based on different research questions to assess that how extremely qualified
and talented workforce is essential for the hotel's operation in India. Besides this, a researcher
has focused more attention on a chosen case study of Forest View Hotel to narrow the scope.
Scholar gave specific attention to more qualitative interpretation and less quantitative to explore
that how shortfall of skilled workers affects hotelier's operational execution, its productivity,
competitiveness and other factors that can drive long-term success.
Research design
To perform a research a researcher has to undergo intense studies to finally go for a result
that also in a logical way. The intense study helps a researcher to work out more efficiently on
the particular problem. The research design is the blueprint or in other words a designed format
in which we have to conduct our research right from collecting the data and analysing it. This is
the base of how will be research work going to take place (Stanley, 2013). Research design
further helps in obtaining a good amount of information regarding the selected topic. There are
three different kinds of research design i.e. descriptive, exploratory and research design.
Descriptive research design is a theoretically based design in which there is a collection of the
theoretical data. It is more useful for those who have to perform the theoretically based research.
This type of design contains a large amount of theoretical data on the particular topic in which
the description could be given and attains the end outcome. This type of design helps in
describing the situation in a more elabour ate way. Another method includes the exploratory
research design, in this type of design the researcher explore for different questions that can arise
in the research and tries to answer all of them thus to reach the final result and conclusion of that
particular research. In the experimental research design tends to change according to the nature
of the participants involves in that particular research. Design of the investigation presents the
scholar in the empirical world & creates a link between research questions with the data set
extracted. There are different types of research designs like cross-sectional, experimental,
descriptive, and analytical and others. The cross-sectional study evaluates the relationship
22

between two variables of interest founded in a defined population. In the medical studies, a
particular design is applied for examining the relationship between diseases and other variables
and also conveys important characteristics like socioeconomic status, ethnicity, educational
background and others (Bernard and Bernard, 2012). Descriptive design, on the other side,
applied for depicting participants in an accurate manner. Observational, case studies and survey
are the methods often used for descriptive research studies.
Besides this, experimental research, as the name implies, constituents a blueprint that facilitates
scholar to examine hypothesis to arrive a justifiable conclusion about inter-relation between
dependent and independent variables (Gray and Malins, 2016). In this, an experiment is carried
out by the investigator within the area of a conceptual framework. In addition to this, an
analytical method is a process which makes use of scientific methods to solve the given problem.
It tests the hypothesis, determines causes and quantifies relationship i.e. exposure and disease
(Smith, 2014).
Within the area of the current research issue, the scholar had chosen a case study, named Forest
View Hotel, therefore, a descriptive design is applied to acquire necessary materialistic data. Its
purpose is to indicate "what exists" with regards to the effect of lack of talented and experienced
workers on the hotelier's performance. By using such study, a researcher has evaluated the
impact on Forest View Hotel's productivity, performance, consumer satisfaction, corporate
image and other situational variables.
Quantitative Versus Qualitative research
The research strategy is the next part of research methodology. That supports in meeting with
the objective of a research topic. It is of two types qualitative and quantitative. Both these tools
are used in different types of investigation. It depends upon nature of research, if there is
involvement of statistical tools then researcher has to go with a quantitative research strategy, On
another hand when a study is based on theories and models then in such type of investigation
scholar takes the support of qualitative research strategy. The two broad classifications of
investigations are whether an issue is going to be investigated qualitatively or qualitative. Former
aims at the detailed and complete description of the given phenomenon, however, later, on the
other side, attempts to find out important features & design statistical models to explain the
observed dataset. In the first, data or required information is available in the form of words,
objects, pictures, and others whereas later is available in the form of numbers, financial data or
23

statistical information. Besides this, qualitative investigations are subjective ones in which
individual's interpretation gains enough importance in the interview or observation conducted
(Lorino, Tricard, and Clot, 2011). In contrast, qualitative is objective based which seeks surveys,
questionnaires, and others as precise data collection & measurement tools. Qualitative studies
take time whereas later is considered really efficient to test the hypothesis validity but do not
provides contextual details like qualitative researchers (Gray and Malins, 2016).
Figure 2 Comparison of Quantitative &qualitative studies
(Source: Hunleth, 2011)
As reflected in the above table, the suitability of type of research for the current issue can be
identified clearly. As per this, the qualitative research looked appropriate for the given
phenomenon wherein, an investigator had taken attempts to provide clear, in-depth and
contextual details for assessing the importance of skilled workers in the hospitality sector and
24

examining the effect of unavailability of talented personnel on business functioning. Although, a
study focused more on qualitative aspects i.e. firm's competitiveness, performance, the
satisfaction level of service users and other, still, survey summarizes the respondents of the
participants numerically (Jang and Park, 2011). Thus, by this way, it can be said that the study
emphasizes on more qualitative analysis and less quantitative.
Data collection
Data collection is one of the important parts of a dissertation. In the absence of sufficient
and quality information scholar cannot be able to meet the objective. For collecting the
information it is essential to select the appropriate tool. There are two ways of collecting
information; primary and secondary data collection method. Both these techniques differ from
each other. In the primary data collection sources, the researcher takes the support of these tools
through which individual can gather first-hand information. These are such as questionnaire,
observation, survey etc. All these are primary data collection sources. By asking questions from
the respondent's investigator can know the real situation of business when there is a shortage of
skilled employees. On another hand, there is another method of collecting information about the
subject matter that is secondary sources. In this technique, scholar takes the support of already
available information such as books, journals and internet articles which are on the same topic.
From these sources, a researcher can gather in-depth information about the research topic and
can get optimal results. Both these are able to develop an understanding level of researcher about
the subject matter. Obtaining sufficient quantum of required data or information concerning the
selected phenomenon is really important, otherwise, the researcher will be unable to provide
contextual details and reach the justifiable conclusion. There are two fundamental sources that
are being existed in the front of every scholar from where data can be extracted, primary versus
secondary. Former, as the name implies, new tools and techniques of data gathering are utilized
such as questionnaire survey, telephonic survey, in-depth interview, field observation and others
that are necessary to be performed or undertaken in the field of study (Jang and Park, 2011). As
new research is being required to be carried, therefore, the method is likely to be highly time-
consuming and costlier also. On the other side, obtaining data via secondary source do not need
any real field survey and by this way, saves time plus cost. Peer-reviews, published journal
articles, books, newspaper, library source, web sites are several tools for the secondary data
collection (Schmitt, 2010).
25

Though both the methods are useful, both have their own benefits and shortcomings that
are necessary to be taken into account before selecting a specific source. Primary data sources
provide comparatively realistic, time-updated & authentic information that perfectly matches the
research questions or hypothesis designed for the particular investigation. However, on the other
hand, the main drawback associated with the secondary data sources that sometimes, it may be
possible that up-to-date information is not available to the research that causes difficulties in data
collection (Fabozzi, Huang, and Zhou, 2010). Besides this, although it saves cost and time, still,
lack of particular issue specific information may bring issues in the front of a scholar to provide
contextual details along with a proper analysis of the issue selected. Every researcher has own
motives and objectives, therefore, sometimes, it also may be possible that available data set not
perfectly matches the current Research's aims & objectives. In addition, access might be
unavailable to the researcher; as a result, necessary information cannot be extracted. In contrast
to this, no-doubt, the survey takes time plus cost, still, content specific information in sufficient
quantity can be extracted for the detailed examination (Coleman and Ringrose, 2013).
After the evaluation of both the data collection sources, it has been decided to approach a multi-
method research, in which, information will be acquired comprising both the sources. Although,
a user of both the sources can be challenging for the researcher, hence, there is an onus on the
scholar himself to combat methodological difficulties to enhance the credibility of work
performed. Being a multi-method research, investigator attempted to undertake a questionnaire
survey of The Forest View Hotel managers who are able to provide accurate information to the
researcher to judge the significance of skilled labour force that leads to success. However, under
the secondary users, peer reviews and website sources were utilized for the contextual
framework and examine the historical research findings. It facilitates scholar to identify the gap
and thereby take necessary steps to combat such literature gap through taking into consideration
the same in the current investigation.
Research instrument
In the primary data collection, a questionnaire is designed by the investigator that works as a
tool or instrument for extracting specific information to study the chosen phenomenon. The
questionnaire contains a number of research questions that are broadly divided into two parts,
demographic information & subject targeted questions (Zivkovic, 2012). It has been provided to
the hotel managers and completely filled sheets were taken for evaluation of the issue.
26

Sampling
Sampling is the process which is used for the analysis based on the relational of statistical in
which a predetermined number of observation which is taken with the help of larger population.
This methodology basically uses for the large population sample which depends on different
types of analytical which are being performed, this method may include several systematically
sampling. In context to this forest, view hotel has taken several audits which performing
sampling in order to determine the account balance accuracy in different financial statements.
These samplings are being used by the management system of the hotel in order to assess the
success of their hotel. The sample is entire population representation, this is why it is very
important to consider before choosing the sample. The representation sample must be randomly
and should encompass the total population. Systematic sampling uses random points for starting
and various intervals in the selection of items for different samples. Sampling helps in
determining the account balance accuracy and in different consideration in before starting up of
any new task. After fixed constant interval is being selected it can further facilitate the selection
of participant. It is the way of selecting target respondents who will take participation in the
survey and from whom data will be extracted by the surveyor. All individual who is working as a
manager, executive and administrators in the Forest View Hotel are universe or population for
the scholar. Out of these, a researcher had taken out a sample of 20 managers who are first asked
for their free/voluntary participation in the survey. On the basis of provided responses, they all
have been provided with a printed questionnaire and asked for their valuable responses. In order
to eliminate any bias in the procedure of sample selection, a random technique has been
approached, in which, randomly 20 different managers have been chosen for undertaking a field
survey.
Data analysis
Data analysis is another part of research methodology. After collecting all information
from a reliable source, a scholar has to analyses detail so that individual can get optimal results
and draw a valid conclusion. The researcher has to select appropriate tool for analysing
information effectively. If it is a quantitative type of study then scholar has to go with statistical
tools such as SPSS, T-test etc. But if it is a qualitative type of research then investigator has to
select thematic analysing tool for data analysis. The analysis of the data collected is the second
step that is undertaken after data collection. Qualitative studies often make use of thematic tests
27

as a technique of data analysis which studies the pattern. However, quantitative studies, on the
other side, support and favour the use of statistical software like SPSS, E-views and other for the
purpose of data examination. In this, the researcher makes use of various methods like
correlation, regression, descriptive and many others to examine the phenomenon from different
perspectives (Zivkovic, 2012).
Being a qualitative study in which scholar had attempted efforts to examine the
requirement of a talented, experienced and skilled workforce in the Indian hospitality industry;
therefore, researcher intended thematic application as an appropriate technique for the data
examination & analysis (Schmidt and Hunter, 2014).
In this, the results and pattern of the participant's survey that has been organized by the
investigator will be examined and evaluated narrative via presenting a number of themes. The
techniques persuade analysing individual thought pattern, emotion, observation & attitude for
ambiguous materialistic findings. It will facilitate scholar to explore the importance of
requirement of skilled workforce in the success of an Indian Hotel, The Forest View Hotel
located in Rishikesh. With the help of the method, important insight can be provided for
examining the human resource requirement and the drawbacks of the incompetent and less
competent workforce on the business performance, service-users satisfaction, and hotelier
competitive position.
Ethical consideration
It is another and important part of research methodology. The researcher has to follow ethical
aspects. Investigator has not leaked any information related to this research. Scholar has gathered
all detail specifically for the present study and has not commercially used it. Investigator has also
read internet articles on the impact of a shortage of skilled staff on business performance and has
developed an understanding of the topic. After that, researcher translated information in his own
word. That is why there would not be an issue related to plagiarism. Scholar has sent consent
form to respondents and taken their concern first then the individual has sent them the
questionnaire.
28

CHAPTER- 4 DATA ANALYSIS
Introduction
In the entire dissertation, data analysis is one of the major chapters by which researcher can
obtain an appropriate solution of the study. In the absence of data analysis, a scholar cannot
attain the accurate outcome of the study. In order to conduct the data analysis, scholar required to
use the primary and secondary information. With help of this information, a scholar can collect
the various views, opinion, suggestion etc for obtaining the perfect solution of this study. In the
entire dissertation, with help of the data analysis chapter, a scholar can find out the right solution
of research issue. However, it is very important for the researcher to select the appropriate
technique for analysing and assessing the information. In the present dissertation, scholar select
the sample size and conduct the survey for collecting information. For conducting a survey, a
scholar has selected 20 managers of the Forest View Hotel located in Rishikesh. With the
assistance of these managers, a scholar can able to collect the information about the importance
of skilled labour and impact of the shortage of skilled labour within the corporation. With the
assistance of this collected primary information, it can easily analyse the impact of a shortage of
skilled labour in the company. In the present dissertation, a scholar has applied thematic analysis
for analysing the data. In this thematic analysis, various charts, graphs, and tables have been
included which help in achieving the desired outcome. In order to collect the information about
the effect of the shortage of high-skilled labour, a researcher has been conducted the survey. In
this survey process, a researcher has prepared a systematic questionnaire along with various
questions about high skilled labour and its impact on the business enterprise. With help of
questionnaire, a researcher can collect the information about the importance of high-skilled
labour and its impact. In order to collect the information about the high-skilled labour, a scholar
has sent a questionnaire to the 20 managers of the Forest view hotel in Rishikesh. With help of
these managers, a researcher can collect different views, opinion, and a suggestion of manager
about the high-skilled labour. The researcher has taken the personal email address from 20
managers of the Forest View hotel. With help of email address, a scholar has sent a questionnaire
to 20 managers so as they can freely fulfil the questionnaire without any biases. This is the best
way for collecting the information under which respondents can freely share their view,
suggestion, and opinion about the topic. Following are collecting information from the survey by
which scholar can easily obtain an appropriate solution of the research study-
29

Discussion
Theme 1 Respondents gender
Gender Frequency
Male 10
Female 10
Male
Female
Interpretation and analysis- This section stated that in the conducted survey, collected
information from both female and male manager. The researcher has conduct survey for both
male and female managers in the forest view hotel. Thus, it can be said that collected information
included the views, opinion, and a suggestion from both managers that are male and female.
Theme 2 Many years you are working in the Forest View Hotel located in Rishikesh
From how many years you are working in the Forest View Hotel
located in Rishikesh? Frequency
From one year 3
1-2 year 7
3-5 year 5
30

5 Year above 5
From one year
1-2 year
3-5 year
5 Year above
0 1 2 3 4 5 6 7
Frequency
Interpretation and analysis: This section stated that in the survey within Forest view hotel,
managers have well-experienced working. As per the above graph, it has been shown that
selected respondents have effective experience about the working within the cited venture. From
the collected information in the survey, it has been analysed that in the survey there are various
managers who have 1 to 2-year experience within cite venture. From the 20 managers in the
survey, it has been assessed that 7 managers are working from the last 1 to 2 year. On the other
hand, 3 managers are working from the last one year. In addition to this, it has been also
concluded that 5 managers are working from the 3 to 5 years within the forest view hotel.
Furthermore, it has been also found that 5 managers are working from more than 5 years. Thus,
from the collected data, it has been analysed that there are a various view, suggestion, an opinion
of the manager who is working from the last one, two, three and five years within the Forest
View Hotel located in Rishikesh.
31

Theme 3 Labour assists to company in attaining the business objective
Which kind of labour assists to company in attaining the business
objective? Frequency
High skilled labour 15
Semi-skilled labour 3
Skilled labour 1
Other 1
High skilled labor
Semi skilled labor
Skilled labor
Other
Interpretation and analysis: This section stated that in an organization, high skill labour highly
assists to the company in attaining the business objective. In the company, high skilled labour
helps in attainment of the objective. The major objective of this theme is to analyse the which
kind of labour mostly help to a company in attaining the business objective. From the survey of
32

20 managers in the Forest view hotel, 15 said that highly skilled labour help to the company in
attaining its business objective. On the other hand, 3 employees said that semi-skilled employees
help to the company in the attainment of the business objective. In addition to this, from the
collected data it has been also analysed that 1 manager said that skilled labour can help to the
organization in the attainment of the determined objective. Thus, from the survey, it has been
analysed that many of the managers in the forest view hotel said that highly skilled labour assists
in attaining the objective of the organization. Hence, in order to attain the determined objective,
it is very important for the company to recruit and retain the highly skilled labour within the
organization. With help of highly skilled labour, a company can easily improve its growth and
productivity. On the other hand, if a company have lack of high skilled labour then it becomes
difficult to achieve business objective within the time period.
Theme 4 Managers understand the meaning of the skilled labour within the company
Do you understand the meaning of the skilled labour within the company? Frequency
Yes 17
No 3
Yes No
0
2
4
6
8
10
12
14
16
18
Frequency
33

Interpretation and analysis: This section stated that many of the managers in the survey
effectively know the meaning and concept of the high skilled labour. The major objective of this
question in the survey process is to identify that how many managers know the meaning and
concept of high skilled labour within the Forest view hotel. From the survey of 20 managers of a
cited venture, it has been analysed that 17 managers of the cited venture have effectively known
the meaning and concept of the high skilled labour within the company. On the other hand from
the 20 managers, only 3 manager does not know the meaning of the high skilled labour within
the company. Thus, from the collected data about the high skilled labour, it has been analysed
that many of the managers within the cited venture have effectively known the meaning of high
skilled labour in an organization.
Theme 5 Skilled labour plays a very important role within the company for attaining the
objective
Do you agree that skilled labour plays a very important role within the
company for attaining the objective? Frequency
Strongly agree 12
Agree 5
Disagree 2
Strongly disagree 1
34

Strongly agree Agree Disagree Strongly disagree
0
2
4
6
8
10
12
Frequency
Interpretation and analysis: This section stated that high skilled labour plays a very important
role within the company for attaining the business objective. From the survey of 20 managers of
the Forest view hotel, it has been analysed that many of the managers agreed with the statement
that high skilled labour plays a very important role in the company for attaining the objective.
From the survey of 20 managers, 12 managers of the Forest view hotel are strongly agreed that
high skilled labour plays a very important role within the company for the attainment of the
organization objective. On the other hand remaining 5 managers of the cited venture are just
agreed by this statement that high skilled labour plays a very important role within the company
for attaining the business objective. In addition to this, 2 managers out of 20 disagree with the
statement that high skilled labour plays a very crucial role for attaining the business objectives.
Furthermore, one manager from the 20 managers in the Forest view hotel is strongly disagreed
with this statement that high skilled labour plays a very crucial role in the company for attaining
the objective of the organization. From the collected data in the survey it has been analysed that
many of the managers said that high skilled labour plays a very crucial role for attaining the
business objective thus it is very important for the company to retain and maintain the high
skilled labour within the company so as it can able to attain its determined objective within a
time period.
35

Theme 6 In the absence of skilled labour company can negatively influence
Do you agree that in the absence of skilled labour company can negatively
influence? Frequency
Strongly agree 12
Agree 5
Disagree 2
Strongly disagree 1
Strongly agree
Agree
Disagree
Strongly disagree
0 2 4 6 8 10 12
Frequency
Interpretation and analysis: This section stated that in the absence of high skilled labour within
the company, it is very difficult to attain the organization objective. From the collected data it
has been analysed that in the company if there is an absence of high skilled labour within the
company then it becomes difficult for an organization to attain its determined objective. In the
survey of 20 managers, 12 managers are strongly agreed that in the absence of skilled labour
company can negatively influence. In addition to this, from the 20 managers in the survey 5 are
just agreed from the statement that in the absence of skilled labour within the company, a
corporation can negatively influence. On the other hand from the 20 managers in the survey 2 are
36

disagreed with the statement that in the absence of skilled labour company can negatively
influence. In addition to this, 1 manager is strongly agreed by the mentioned statement. Thus,
from the collected data in the survey of Forest view hotel, many managers are strongly agreed
that in the absence of highly skilled employees, a company cannot perform in an effective
manner. In addition to this, it has been also analysed from the collected data that in the absence
of high skilled labour company cannot achieve its determined objective and its business
performance can also negatively influenced.
Theme 7 Way Company can negatively influence if there is shortage of skilled labour
In which way company can negatively influence if there is a shortage of
skilled labour? Frequency
Productivity and quality of work 8
Profitability of company 5
Slow business process 3
Enhance business expense 4
Productivity and quality of
work
Profitability of company
Slow business process
Enhance business expanse
37

Interpretation and analysis: This section stated that in an organization, shortage of the skilled
labour can negatively influence business performance and its productivity. The major objective
of this question in the survey is to identify that shortage of skilled labour can affect company
productivity and quality of work. From the survey of 20 managers in the Forest View hotel, it
has been analysed that many of the managers said that shortage of skilled labour can negatively
influence business productivity and quality of work in the company. From the survey of 20
managers in the Forest view hotel, 8 managers said that shortage of skilled labour can negatively
affect productivity and quality of work in an organization. On the other hand, 5 managers said
that if a company have a shortage of skilled labour then profitability of the organization can
negatively influence. In addition to this, 3 managers said that if a company have a shortage of
skilled labour then it has to enhance its operational and technical expenses because labour
required effective technology and operational resources for carrying out the business activity and
functioning. Thus, from the collected information, it has been analysed that in the shortage of
skilled labour within the Forest view hotel, company's productivity and quality of work can
negatively affect.
Theme 8 High skilled labour can improve the productivity and quality of the services in the
Forest view hotel
Do you agree that high skilled labour can improve the productivity and
quality of the services in the Forest view hotel? Frequency
Strongly agree 12
Agree 4
Disagree 2
Strongly disagree 2
38

Strongly agree
Agree
Disagree
Strongly disagree
0 2 4 6 8 10 12
Frequency
Interpretation and analysis: This section stated that in the company if there is an effective
quantity of high skilled labour then it becomes easy to improve the productivity and quality of
the services in the Forest view hotel. The major objective of this question in the survey is to
identify the impact of high skilled labour within the company. From the survey of 20 managers
in the Forest view hotel, it has been analysed that 12 managers are strongly agreed by the
statement that high skilled labour can improve the productivity and quality of the services in the
Forest view hotel in India. In addition to this, 4 managers in the Forest view hotel are just agreed
by the statement that high skill labour can improve the productivity and quality of services in the
Forest view hotel. On the other hand, 2 managers in the survey disagree and 2 managers are
strongly disagreed with the statement that high skilled labour can improve the productivity and
quality of the services within the organization. Thus, from the collected information in the Forest
view hotel, it has been analysed that many of the managers in the cited venture are strongly
agreed by the statement that high skilled labour can improve the productivity and quality of the
services in the Forest view hotel. Hence, it can be said that it is very important for a company to
retain and maintain the high skilled labour within the company for improving business
productivity and quality.
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Theme 9 High skilled employees can overcome the cost of training and development
Do you think that highly skilled employees can overcome the cost of
training and development? Frequency
Yes 16
No 4
Yes
No
Interpretation and analysis:: This section stated that high skilled employees can overcome the
cost of training and development. The major objective of this question is to identify the
importance of skilled labour within the company. High skilled labour can help to overcome the
cost of training and development in an organization. A skilled labour has impressive knowledge
and idea about the business process so they do not need to attend training and development
classes. Management does not require to organize the training classes for effective skilled and
high skilled employees. Thus, it can be said that with help of highly skilled employees, expenses
of the training and development program can overcome within the company. From the collected
data in the survey of 20 managers in the Forest view hotel, it has been analysed that 16 managers
believed that highly skilled employees can overcome the cost of training and development in the
corporation. On the other hand, 4 managers out of 20 said No by this mentioned statement.
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Hence, from the collected data in the survey, it has been analysed that high skilled labour assists
to the company in saving their expenses about to training and development program.
Theme 10 Technological and operational expenses can also overcome with help of skilled
labour within the company
Do you think that technological and operational expenses can also
overcome with help of skilled labour within the company? Frequency
Yes 17
No 3
Yes
No
Interpretation and analysis: This section stated that in the company with help of the high skilled
labour it is very easy to overcome the technological and operational expenditure. The major
objective of this question in the survey is to analyse the importance of highly skilled labour
within the company and also analyse their impact on the company expenditure. From the survey
of 20 managers in the Forest view hotel, it has been analysed that 17 managers said that with
help of high skilled labour within the company, technological and operational expenses can
overcome. On the other hand, 3 managers said no by this mentioned statement. From the
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collected information about the high skill labour, it has been analysed that there is high
importance of the highly skilled employees in the company as with help of them the company
can easily overcome the technological and operational expenditure. With help of highly skilled
labour, a company does not require to purchase the high-level technology, equipment, and
operational resources because employees can help to improve the business performance. In the
operational process of business, high skilled employees give their best contribution to attain the
business success so that they do not require expensive resources and technology because they
give their best handwork to accomplish the task and use their creative and innovative idea in the
business process. In addition to this, it has been analysed from the collected data that with help
of the high skilled labour, a company does not need to invest the capital in the technological and
operational expenditure. Thus, from the entire collected data, it has been analysed that in the
organization high skilled labour can improve the quality and productivity of the business. In the
absence of highly skilled labour, company's expenses can enhance and it affects the company
financial performance in a negative manner.
Theme 11 Strategy Company can retain the skilled labour for a long time
From which strategy company can retain the skilled labour for a long
time? Frequency
Motivation techniques 5
Effective recruitment and selection 9
Training and development 4
Other 2
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Interpretation and analysis: This section stated that effective recruitment and selection is one of
the strategies to maintain high skilled labour within the company. The major objective of this
question in the survey is to identify that which strategy and technique can help to maintain and
retain the highly skilled labour within the corporation. In addition to this, a scholar has another
43
Motivation techniques
Effective recruitment and
selection
Training and development
Other

aim behind this question is to analyse the strategy for retaining the highly skilled employees
within the company for a long time. From the survey of 20 managers in the forest view hotel, it
has been analysed that many of the managers said that company can retain high skilled labour
within the company by effective recruitment and selection. By collecting information about the
high skilled labour, it has been analysed that from 20 managers in the cited venture, 9 managers
said that effective recruitment and selection is the best method to maintain and retain the
employees within a company for a long time. On the other hand, 5 managers said that motivation
technique is another effective method for retaining the employees within the company for a long
time. In addition to this, 4 managers said that in order to retain and maintain skilled labour,
training and development are best strategies by which they can easily retain employees within
the company for a long time. Thus, from the collected data it has been seen that different
manager gave their different view, opinion and thoughts about the strategy to retain the skilled
employees within the company. By collected different view and opinion of the different manager
in the Forest view hotel, it has been analysed that many of the managers said that best strategy to
maintain the employees within the company is recruitment and selection program. With help of
impressive recruitment and selection, management can easily hire the best employees for the
company which helps in attaining the highest outcome for the business. At the time of
recruitment and selection, higher authority of the company invite the candidate for a required
position and observe their knowledge, quality, and talent. At the time of the interview, it is a
great responsibility of a manager to analyse the skill, ability, and talent of candidates in an
effective manner so as right recruitment can be accomplished within the company. Only at the
time of recruitment and selection, a company can test and analyse the ability of candidate thus, a
manager should effectively analyse the skill, ability, and talent of a candidate and select them on
the basis of their performance. With help of skilled labour, a company can attain the objective in
an effective manner and within a time period.
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Theme 12 Shortage of skilled labour can negatively affect the business performance of Forest
view hotel
Do you agree that shortage of skilled labour can negatively affect the
business performance of Forest view hotel? Frequency
Strongly agree 10
Agree 6
Disagree 2
Strongly disagree 2
45
Strongly agree Agree Disagree Strongly
disagree
0
1
2
3
4
5
6
7
8
9
10
Frequency

Interpretation and analysis: This section stated that shortage of skilled labour within the
company can negatively influence business performance. The major objective of this question in
the survey is to analyse the importance of the high skilled labour within the company. From the
survey, many of the managers said that shortage of skilled labour can negatively influence the
business performance of the Forest view hotel. From the survey of 20 managers in the Forest
view hotel, it has been analysed that 10 managers are strongly agreed by the statement that
shortage of skilled labour can negatively affect the business performance of cited venture. On the
other hand, 6 managers are just agreed by the statement that shortage of skilled labour can
negatively affect the business performance of the company. On the other hand, 2 managers
disagree with this mentioned statement. Thus, from the collected information in the survey, it has
been analysed that many managers said that shortage of skilled employees can negatively affect
the performance of an organisation. Thus, from the entire survey it has been concluded that in the
absence of high skilled labour within the company, an organisation cannot improve its quality
and productivity. In addition to this, shortage of skilled labour can also negatively influenced the
performance of a business. With help of skilled labour within the company, an organisation can
easily access its desired destination and earn the growth in the competitive market.
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CHAPTER- 5 CONCLUSION AND RECOMMENDATION
From the above investigation, it can be articulated that employees are the life blood of the
organization, every firm is depended upon their skilled workers. They contribute effectively to
the success of the organization. It is the responsibility of human resource management that to
hire skilled people and retain talented staff in the workplace for the longer duration. It is found
that in the absence of personal, business activities and functions cannot be carried out in the
venture. Entire success and growth of the company largely depend upon employees and their
performance (Baur and Haase, 2015). They are considered as an important asset of a business
unit, which is used for the attainment of the goal of the entity. In order to compete with the rival
and develop own competitive advantage, many companies give training to its employees so as
their skills and quality of work can improve. It is the objective of organizations that they work
with skilled employees because they know without them companies cannot accomplish their goal
significantly.
It can be concluded that India is the country where companies are hiring good employees so that
they can perform in an impressive manner and can contribute impressively to the development of
a nation. The company always recruit and select personnel who have excellent quality and talent
which suitable for business process and function. If employees have lack of quality and skill than
its direct impact on the business performance. If human resource's quality and skills are lacked
then they cannot able to attain the determined objective within a time period. With help of high
skills and knowledge, personnel can gain the outstanding outcome for the company.
It can be concluded that skilled employees are one who is capable of working efficiency and
who can able to take independent judgement. These kinds of people have the capability to
supervise and train the other employees regarding some specific work, highly skilled and
talented employees are that people who have special skill, knowledge, and talent about the
working and who can easily take the effective decision ion independent manner (Blanchard,
2010). It can be articulated that Company can easily develop its own competitive advantage with
help of the talented staff and labour because with help of their skill, ability and Talent
Corporation can easily develop high and effective business strategies. A skilled employee is able
to resolve company’s issues more effectively, that would be beneficial for the organization in
minimizing further complications. In the competitive era, it has become essential for the business
units that to hire skilled employees those who have necessary quality and capabilities to perform
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impressively in the workplace. Now-a-day human resource management is focusing on
recruiting and selecting those candidates who have ability and talent to accomplish a goal of the
firm (Blanchard, 2010). It is important for the companies at the time of recruitment that to
consider that candidate who is going to select have effective talent, knowledge, skill, and ability
so as they can easily attain the business objective. With help of highly talented and skilled
employees company can easily compete with rivals. That would support entities in gaining
competitive advantage. With the help of skilled employees, firms will be able to fulfil needs of a
target audience and it will increase the satisfaction level of consumers as well. In order to
improve the performance and productivity of the company, it is very important to recruit a
skilled employee.
From the above study, it can be concluded that high skilled and talented employees are assets of
the organization because they put their hard efforts and their effective contribution well in
enhancing a quality of work and productivity of a business. If there is a shortage of highly skilled
and talented employees then it will be very difficult for a corporation to attain the business
objective within a time period (Bonanni and Cafazzo, 2014). It is found that highly skilled and
talented employees give their best contribution and handwork so that entity can gain competitive
advantage. An excellent talented and skilled personnel have the capability to explore their
knowledge and ability in the other business and they also teach other junior employees and co-
worker about the business process and effective performance. By this way, new people will also
be able to perform well. Apart from this skilled employees support in increasing revenues of the
organization to great extent. It has been found that with the help of talented staff members
mistakes can be reduced in the workplace that will support in making effective control over
operation cost of the company. By this way, a cited firm will be able to raise its funds that would
support in performing well in the market.
It can be articulated that shortage of skilled labour impacts on company's performance because
in the absence of talented staff member organization will get failed to attract more people and
satisfy their needs significantly (Bucik and Barić, 2009). The hospitality industry is the sector
where consumers expect quality services and amazing products. If a hotel is unable to fulfil their
needs then consumers become negative towards the brand. That decrease brand image of the
organization. The recession also led to fewer appropriation ship and internships. Apprenticeship
programs typically allow the company to test out new personnel before hiring them full-time and
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allows the apprentice to gain valuable hand on work experience. In the absence of these
appropriations program, the company is hiring worker before their skill have been evaluated. It is
analysed that in the absence of skilled labour in the company brand image and customer loyalty
will also negatively influenced. A high quality of product and services attract the new customer
and delivers effective customer satisfaction in the market. This will assist in brand loyalty and
goodwill in the market. From the discussion, it can be interpreted Forest View Hotel located in
Rishikesh hotel have to retain its skilled people and it is essential to recruit talented candidates.
That can support in accomplishing a goal of the organization to great extent.
From the above investigation, it can be articulated that it is essential to fulfilling needs of
employees because if a company does not effectively fulfil requirements of employees then they
will be demotivated and will not like to work in the business unit. Effective motivation is an
effective method to retain the skilled labour within the company for a long time. With help of
motivation, managers can improve their performance and productivity. With help of
encouragement techniques, a company can easily encourage employees for higher productivity
and performance. While higher authority and management appreciate and recognize employees
performance then they will encourage giving the highest contribution. Recognition by
management can influence positively to employees as they will encourage giving their best
contribution within a company for attainment the business objective. From the entire discussion
and collected information, it has been also analysed and concluded that from the 20 managers in
the survey of Forest View hotel, many of the managers said that in the absence of high skilled
labour company’s profitability and productivity can negatively influence. It has been also
concluded that in order to improve the business performance, high skilled labour has an effective
contribution. A high skill employees assist in overcome the cost of the training and development
program (Khan, Asghar, and Zaheer, 2014). The company does not require to organize the
training and development program for the employees because they are already well trained and
talented labour which can help to achieve the business objective.
It can be summarized that for working in such competitive corporate world companies are
required to recruit skilled people and have to retain them in the organization for a longer
duration. It is the only way through which they can perform in impressively and can sustain in
the market for a longer duration. That will assist in increasing overall business performance and
gain competitive advantage also. In the absence of talents staff members, firms are unable to
49

survive in such environment and it may decrease their performance and can also influence the
mind of potential consumers. It can be concluded that skilled employees can perform
impressively and they can deal with the consumers significantly. These talented workers can
work as the back bone of entity because their contribution can be beneficial in raising the
performance level of the organization to great extent.
LIMITATIONS
In the present study, researcher have faced several kinds of issues and problem related to
the subject. Shortage of skilled labour within the company is very serious issue for the
organisation through which companies profitability and productivity can negatively influence.
Researcher have faced major issue related to the subject because it is very board topic under
which includes several kinds of aspects because shortage of skilled labour can directly affect
overall performance of company. Thus, it is very difficult for scholar to carry on the study and
conclude the result because it is not easy to analyse the impact the shortage of skilled labour
within the company. Employees is very significant aspect within firm because in every
functional department and business activities are organised and conduct with help of human
resource. Thus, it is very difficult to conduct the study on this topic because it is not easy to
analyse the various impact on the various business activities and function within the
organisation. Another major limitation is related to the time in this entire research study because
scholar have very limited time period under which scholar have to accomplish the investigation.
Due to the shortage of time period, investigator have faced the problem in the research.
RECOMMENDATION
From the discussion, it is found that Forest View Hotel located in Rishikesh is facing
some issue related to lack of skilled employees. For that company is required to make necessary
changes.
 The cited firm should improve its human resource policies. It will support in encouraging
employees and creating a positive environment for them. By this way, skilled people will
like the workplace atmosphere and they will remain in the organization for a longer
duration. If talented employees are working in the business units with loyalty then the
firm will be able to grow better and will be able to sustain in such competitive
environment for a longer duration.
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 Rishikesh is the small but attractive tourist place, every year many foreign travellers
come to this location to enjoy the beauty of this place. It is famous for its tradition and
religious environment. It is an advantage for the cited firm that it is operating its business
in such location, for attracting more customers company is required to identify their
needs and requirements (Mahembe and Engelbrecht, 2014). For that, it should give
training to its staff members. By this way, workers will get to know about needs of
different costumes and how to treat them. That will also improve their skills and they will
get a chance to grow in such corporation. This will encourage them and they will put
their best efforts in the organization and will contribute better in achieving a goal of the
entity.
 Human resource management of the Forest View Hotel should analyses the skill of
candidate at the time of recruitment effectively. That would support in hiring good people
in the workplace those who can stay in the organization for a longer duration. This is why
by this way company can get skilled employees and can improve its performance level.
 Forest View Hotel should contact with recruitment agencies and have to give
advertisement about a vacant post on its website. That would support in filling skill gap
because by this way entity will get good candidate's resume those who have necessary
qualification and ability to perform excellently in the workplace. By this way, Forest
View Hotel will be able to minimize its gap of skilled employees to great extent.
 For retaining the talented staff members in the organization, management of Forest View
Hotel should measure their performance and have to give rewards and recognition as per
their performance level (Randeree and Chaudhry, 2012). It will encourage them and they
will like the workplace environment. By this way, skilled employees will stay in the
business unit for longer duration and they will put their best efforts for accomplishing a
goal of the cited firm.
 It is the responsibility of manager that to monitor a performance of each worker and to
identify their loop falls. Management is required to guide them accordingly, that will help
in the growth of employees and by this way, they will be satisfied with the workplace
environment and will put their best efforts to obtain the goal of the company.
 Employees are the assets of the corporation so for retaining such workers in the
workplace for a longer duration, a company is required to understand their needs also
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Human being has monetary and no monetary needs. Management has to understand their
requirements and accordingly they have to fulfill their needs. If employees have financial
needs so the organization should give them attracting salary packages, incentives,
accommodation facilities, cash bonuses etc (Shahin, Naftchali, and Pool, 2014). That
will support in encouraging people and will make them positive towards the brand. By
this way, a company will be able to fulfil needs of talented employees. By this way, they
will be loyal and will stay in the workplace for a longer duration. That will assist in
improving a performance of the organization because satisfied employees will put their
best efforts and will deal will customers effectively.
 The team working and collaboration are great ways through which company can improve
communication among employees. By this way, workers will feel comfortable and they
will like workplace environment (Zivkovic, 2012). That is the way that can encourage
them to stay in the organization for longer duration and perform well for the growth of a
company. By this way, talented staff members will stay in the workplace for longer
duration and they will perform effectively. That would support in retaining skilled
employees in the workplace for longer duration and improving business performance to
great extent.
All these suggestions will be beneficial for the Forest View Hotel in minimizing skill gap and
filling a shortage of skilled employees. By adopting these measures company will be able to
resolve their issue and will be able to improve its performance level. That would support in
meeting with the objective and it will raise the performance of the company also.
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