Business Plan

Running head: BUSINESS PLAN.
BUSINESS PLAN
Name of the student
Name of the university
Authors note

2BUSINESS PLAN
Table of Contents
1. When identifying customer's need, there are four main methods. What are they? List and
describe each one.............................................................................................................................3
2. To ensure your plans meet the specifications of customers what can you do?...........................3
3. The business plan will have standards set for customer service. What might the content of
these standards include?..................................................................................................................3
4) What are the characteristics of quality customer service?...........................................................4
5) What are the main reasons that poor work performance is exhibited by staff members?...........4
6) How can you assist a staff member in improving their customer service?.................................4
7) List and describe the 4 steps to effective monitoring?................................................................4
8) What types of information might you need to record and report?..............................................5
References........................................................................................................................................6

3BUSINESS PLAN
1. When identifying customer's need, there are four main methods. What are they? List
and describe each one
 Survey: the concept of the survey can directly help in the gathering of the requirement of the
customers
 Social media: The social media can be helpful in the area of communication which can help
in the gathering of the requirement of the customers
 Promotional event: The promotional event can be helpful in the gathering of the
requirement of the customers
 Discount: The area of discount in the different service, which is given to the customers, can
be directly beneficial for the working and gathering of the main requirement of the
customers.
2. To ensure your plans meet the specifications of customers what can you do?
The main area of focus, which can be stated here, is linked to the factor of aligning of the
requirement of the customers with the need of the organization. In this context, it can be stated
that regular identification of the problem in working can be beneficial in the aspect of
determination of the problem and mitigating them.