Business Problem Evaluation: Addressing Job Satisfaction and Employee Turnover in ASOS

Running head: BUSINESS PROBLEM EVALUATION
Business Problem Evaluation
Name of the University:
Name of the Student:
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1BUSINESS PROBLEM EVALUATION
Table of Contents
1. Introduction......................................................................................................................4
2. Literature Overview.........................................................................................................4
2.1. Previous Empirical Work on Job Satisfaction and Employee Turnover..................4
2.2. Job demand Resources Theory in Analyzing Business Problems............................5
2.2.1. Concept of Job demand Resources Theory.......................................................5
2.2.2. Justification of Job demand Resources Theory in Explaining Business
Problem....................................................................................................................................7
2.2.3. Managerial Decision Statement, Research Objectives and Questions..............7
3. Methods and Results........................................................................................................9
3.1. Qualitative Analysis Concept...................................................................................9
3.2. Collection and Analysis of Interview Findings........................................................9
4. Recommendations and Conclusion................................................................................12
4.1. Recommendations to CEO in Solving Business Problems.....................................12
4.2. Conclusion..............................................................................................................13
References..........................................................................................................................15
Bibliography......................................................................................................................17

2BUSINESS PROBLEM EVALUATION
Table of Figures and Tables
Figure 1: Job- Demands Resource Model
Table 1: Transcripts on Employee Satisfaction
Table 2: Transcripts on Employee Turnover

3BUSINESS PROBLEM EVALUATION
1. Introduction
Addressing arising business problems are deemed to be important in addressing a
business problem through employing a theoretical framework that can facilitate in dealing with
most common business issues such as employee turnover and decreased job satisfaction. The
company case that is selected to be analyzed in the current research is ASOS that is positioned as
a British online fashion and cosmetic retailer focused on offering their own range of accessories
and clothing in more than 200 nations (Albrech et al. 2015).
The company is dealing with issues of low employee job satisfaction and high turnover.
The objective of the current report is to address a business issue through employing a theoretical
framework that can facilitate in offering relevant information on business issues along with
necessary explanations for business concerns. Moreover, based on the findings of the paper
certain necessary recommendations are offered to the company in enhancing its business
decisions and enhancing job satisfaction and employee turnover within the selected company
ASOS.
2. Literature Overview
2.1. Previous Empirical Work on Job Satisfaction and Employee Turnover
Bakker and Demerouti (2017) indicated that several researches have been carried out in
analyzing the job satisfaction level as implemented to distinct setting and has recognized job
satisfaction to e dependent on several factors. It has also been revealed that employees those
indicate nature of satisfaction towards their jobs is not that likely to be involved in frequent
absenteeism and there are chances of low turnover. In contrast, research conducted by Bakker