Business Process Analysis

Running head: BUSINESS PROCESS ANALYSIS
BUSINESS PROCESS ANALYSIS
Name of student
Name of university
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BUSINESS PROCESS ANALYSIS
Table of Contents
Introduction....................................................................................................................2
Purpose...........................................................................................................................2
Input, output, and participants to present systems.........................................................2
Activity description or process flow..............................................................................3
Exceptions......................................................................................................................4
Business process model..................................................................................................5
Process strengths............................................................................................................5
Process inefficiencies.....................................................................................................6
Utilisation of Information Technology..........................................................................6
Business Process Re-engineering...................................................................................7
Proposed Workflow Diagram........................................................................................8
Conclusion......................................................................................................................8
Bibliography.................................................................................................................10

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BUSINESS PROCESS ANALYSIS
Introduction
The aim of this report is to discuss the business process re-engineering of the GAAM
international company. The industry within which this company functions is the
manufacturing industry. The main working sector of this company is the cranes, heavy duty
vehicles as well as the high level buildings. Head-quarters of this company is placed within
South Australia. This organisation functions along with 27 facilities and almost 3800
employees who work together towards achieving the common goal for the organisation.
Within the present business processes, there is the major requirement of re-engineering the
process for allowing the improvement of the functions of this business.
Purpose
The intention of this re-engineering process for the GAAM organisation could help
this organisation with the development of the complete business procedures of this
organisation. The MRO process is the major procedure, which are required to be addressed
by the policy of the re-engineering that has been adopted by this organisation. There is a
major requirement of investigating the MRO process along with the identification of the main
flaws within the business functions of the GAAM organisation. The design phase of the re-
engineering process has to be executed for allowing the swift mitigation of the discovered
flaws with the development of the present system along with the complete business efficiency
for this system.
Input, output, and participants to present systems
Inputs Participants Output
The request for the products
is received at the purchasing
department for the supplies
The major participants who
are associated with the
functioning of the present
The purchase order could be
generated for any kind of
item that is required to be

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BUSINESS PROCESS ANALYSIS
of MRO from GAAM
organisation. Request is
made by the 36 individuals
within the organisation.
Requisition form or the
MRO card are utilised to
submit the requests.
Individuals within the
organisation executes the
purchasing with the
assistance of the requisition
form or the cards. The use of
the cards is done commonly
for purchasing the items
according to the major
requirements of this
company. The MRO card is
basically returned to
purchase department once
the item has been purchased
in the organisation.
Reviewing and then signing
this purchase by the
organisation is executed by
the MRO buyer.
system of this organisation
are secretary, purchasing
manager, and the buyers. It
could be observed that all
the participants are included
within the purchase
department.
purchased by this company.
In the situation when the
item has been purchased
with the utilisation of any
card then it is the procedure
that the card would be
returned to respective
requesting department and
the placing of the request for
the purchase would be done.
In any situation when the
request for any item is done
with the utilisation of the
purchase requisition form,
then form purchasing
department is required to
executing the filling out the
form. In the situation of any
emergency, the number of
the purchase order would be
generated as well as the
complete process as well as
the result are gained with
reference to the purchase
order.
Activity description or process flow
The initiation of the process is done when any request for purchasing is received for
any of the MRO supplies. The recording of this request is done within the MRO card as well
as filling of the requisition for the purchase is done. The main intention of the requisition is
when any new item is required to be purchased by this department. As soon as the card or