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Business Process Analysis - Assignment

   

Added on  2021-04-16

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Running Head: Business Process Analysis 1Business Process Analysis Name:Institution:Course Code:
Business Process Analysis - Assignment_1

Business Process Analysis2IntroductionThis report involves a critical analysis of a case study on Global Management Account Service (GMAS). The company was established with an aim of developing a suite of outsourced management accounting services. These services were designed to satisfy needs for small and medium-sized business organizations. The company used a Business Process Management strategy to enhance production of quality outputs within appropriate timelines. This strategy enhanced management of labour by reducing costs. GMAS applied new technology to develop workflow systems, scanning, and document management system along with business intelligence. This enabled the company to support personnel, provide administration services, source new clients, manage finance and compliance.PurposeBusiness management process is very critical to GMAS. The purpose of adopting this process include developing capacity and implementation of technologies in management accounting services (Donald & James, 2005). Again, it is used to enable the company to achieve competitiveadvantage by providing quality services and outputs in the required timelines. This enables the company to meet targets and standards. Lastly, it is applied to generate resources required for management accounting services and to comply with financial policies and standards.Participants, Inputs, and Outputs to the Current SystemThe participants in the current system include pilot clients, GMAS management team, sales team, account receivable, debt collector and company’s suppliers. For the case of inputs, we consider strategies initiated by GMAS to facilitate workability of the business process management system. They include outsourcing new clients, to support employees, to develop and maintain systems, manage finance and compliance along with the provision of administration services (Jonasson, 2012). On the other hand, outputs refer to outcomes that emerge from inputs and participants efforts. They include supplier statement reconciliation, creditor payment, invoice processing, maintenance of suppliers’ information and processing expenses on claims.
Business Process Analysis - Assignment_2

Business Process Analysis3ExceptionsThe main focus is to achieve targets set by the business process management system. However, some circumstances may arise such as illegible information, failure to provide a required piece ofinformation and inability to meet special conditions. Thus, the company needs to seek other alternatives so as to surpass the primary path. These include outsourcing resources from other companies so as to mitigate the issues mentioned. Again, the company may decide to set extra time so as to get all the requirements ready (Dow & Taylor, 2015). Finally, the company may decide to stick with the current system until a clear path is set to meet the proposed business process management system, model.Process StrengthsBusiness management process used by GMAS has several strengths. First, the process has a goodreputation. Thus, the proposed process is likely to bring more services into account management process. Again, it has cost advantages of proprietary know-how from the primary step of signing a contract with pilot clients up to debt collection (Richard, 2013). These attributes are necessary to gather resources required to achieve competitive advantage.Process InefficienciesThe current system exposes some inefficiencies that may limit the progress of business management process system. First, the process demonstrates an inability to meet labour requirements. For example, some workforce is outsourced from other companies (Ryan & Deci, 2017). This will come with extra costs thus stretching the process. Again, if the delivery of business process turns out to be inefficient and ineffective, the company will not be able to achieve long-term viability and competitiveness.Business Process ModelThis refers to the activity representing current system and processes in the enterprise. We consider primary steps and exceptions to generate a business process model via Swim lane diagram.
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