Business Process Analytics and Change

This report provides an in-depth analysis of business process analytics and change. It covers the modelling of business processes, implications of 7PMG, calculation of cycle time, and the management system of business processes. The report focuses on the case study of Crater Lakes Caravan and Camping Park.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business Process Analytics and Change
Name of the Student
Name of the University
Author Note

1BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction................................................................................................................................2
Modelling report of business process of Crater Lakes Caravan............................................2
Process categorization modelling.......................................................................................2
Capability maturity model......................................................................................................3
Modelling of process of Crater Lakes Caravan......................................................................5
Modelling of process of the Camping Park............................................................................6
Implication of 7PMG on Crater Lakes Caravan....................................................................6
Implication of 7PMG on Camping Park................................................................................6
Calculation of cycle time of Crater Lakes Caravan...............................................................7
Calculation of cycle time of Camping Park...........................................................................7
Redesigning of Crater Lakes Caravan....................................................................................8
Redesigning of Camping Park...............................................................................................9
Management system of business process...............................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11

2BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction
A business process can be defined as a concept for the development and designing of
a business system that analyses all the business operations that are currently being processed
within the organisation. The organisation and all the information that is generated within the
day-to-day operations are utilised for this analysis during the business management
processes. The justified business models are discovered for the optimisation and discovery of
the business model for analysing and optimising the business process (Klun & Trkman,
2018). The management of a business process is done in various ways for bringing about the
enhancement with analysing the business processes on a daily basis. This improvement is
easily confirmed with implementation and initiation of the different techniques that can be
included within an organisation for the reduction of cost and optimising the usual cycle time
that business processes have with existing operations. the following would be a modelling
report for the business process of Crater Lakes Caravan and Camping Park following all the
management, operations, support and development of the business process.
Modelling report of business process of Crater Lakes Caravan
Process categorization modelling
The process categorisation model would form the base of the entire analysis and
would be channelized do it using the identification model. This would categorise all the
phases of the business process with the creation of an interrelationship between them. This
would be done with the implementation of the Porter's Five Force Model for using the
technique to analyse all the operations that is currently going on within the organisation.
another tool for this case to be utilised to form the interrelationship of the categorisation
models involving in the particular product face would be known as the Earl's model of

3BUSINESS PROCESS ANALYTICS AND CHANGE
classification. The classification would be added to the porter's five Force model to initiate
the analysis and establishment of a value chain which would be further ranging from the
counting activities and all the primary activities through to the secondary activities. following
would be a presentation of the Earl's Theory and the Porter's Five Force Model to have the
final classification mentioned as below:
Case functions matrix
Case types
General
Accommodation
Parks
Crater
Lakes
Caravan
Camping Park
Management
Process X X X
Risk X X X
Operations
Registration
Differentiation
of customers
X
Identification
Proofing
Initial & follow-
up
accommodation
management
X X X
Maintenance of
the camping
sites
X
Shared
Amenities
X X
Support
Short-term
campers
X X X
ICT X X X
Finance
Development X X X
Table 1: Case Functions Matrix
(Source: Created by Author)
Capability maturity model
For both of these organisations, the Capability Maturity Model would be defined by
the methodology that would be used by the organisation to ensure that every business

4BUSINESS PROCESS ANALYTICS AND CHANGE
function is involved in the business process and this would help in the for the development of
any software that would be developed for the organisation. This Capability Maturity Model is
maintained for gathering information to develop a particular software for the organisation. all
the stages that should go through one by one through the software is defined through this
model. For having an evolutionary model this would have 5 different stages and connected by
a path which is revolutionary in nature. the systematic proceeding of the software
development is dependent upon the Capability Maturity Model.
Figure 1: Capability Maturity Model
(Source: Created by Author)
The capability maturity model leads to a better analysis for all the implemented
operation within an organisation to improve the process. This can make sure that all the
business operations within the organisation are optimised as a whole.
1
Initital
2
Repeatable
3
Defined
4
Managed
5
Optimizing
Continuous
improvement process
Standard consistent
process

5BUSINESS PROCESS ANALYTICS AND CHANGE
Updating camper
information and
registering new camper
information
Understanding short or
long-term campers
Looking for camper
identification proof
Providing the
behaviour
policy and
asking for the
agreement
Checking of
available
amenities and
cabin costs
Looking for
insurance
coverageMaking payments
for services
Next Booking Appointment
Modelling of process of Crater Lakes Caravan
Figure 2: Modelling of Process of Crater Lakes Caravan
(Source: Created by Author)

6BUSINESS PROCESS ANALYTICS AND CHANGE
Updating camper
information and
registering new camper
information
Understanding short
or long-term
campers
Customer
bookings
Providing campers
with additional
amenities
Customer
feedback
follows up
Looking for
insurance
coverage
Making
payments
services
Next camper booking
Modelling of process of the Camping Park
Figure 3: Modelling Process of Orthodontic
(Source: Created by Author)
Implication of 7PMG on Crater Lakes Caravan
All the initial steps that business process goes through is nationalised according to the
standard size 7PMG process which has its benefits and its implications both. The total 8 steps
that would be utilised in this stage would be representing the factors to combine the full
analysis model. the procedure that the organisation would go through would be analysed
according to the standardization of 7PMG models.
Implication of 7PMG on Camping Park
The thinking behind which the 7PMG model was implemented within the system is
because there are various benefits that has been applied to the business process which has its

7BUSINESS PROCESS ANALYTICS AND CHANGE
benefits and its implications as well. the model essentially and effectively describes all the
elements within the business process that needs to be present within the software model. This
merges all the plants and thought that the business organisation put through in the existing
business process with the operational systems added to it.
Calculation of cycle time of Crater Lakes Caravan
Listing and updating of camper information - 5 minutes
Conclusion Outcome – 5 minutes
Comprehensive test - 5 minutes
Initial process for the booking of the customers - 10 minutes
Maintenance of the amenities and the accommodations - 120 minutes
Payment- 10 minutes
Next booking - 5 minutes
Therefore, total Cycle Time = (5 + 5 + 5 + 10 + 120 + 10 + 5) minutes = 160 minutes.
Calculation of cycle time of Camping Park
Camper registration - 5 minutes
Findings outcome- 5 minutes
Comprehensive test to determine short term or long-term customers - 5 minutes
Initial booking procedures - 5 minutes
Maintenance and amenities providing procedures - 120 minutes

8BUSINESS PROCESS ANALYTICS AND CHANGE
Arrival of the
camper outside
of the booking
period or
booking time
Camper
information
registration and
updating
Segregation of
the campers and
payment
schemes
Findings about
the camper
needs
Providing
Initial
Amenities
Follow up,
Maintenance and
presenting the
generated information
Looking for and
making service
payment
insurance
coverage
Next appointment
booking
Making payment - 10 minutes
Next appointment booking - 5 minutes
Orthodontic Care Cycle Time = (5 + 5 + 5 + 5 + 120 + 10 + 5) minutes = 155
minutes
Redesigning of Crater Lakes Caravan
Figure 4: Redesigning of Crater Lakes Caravan
(Source: Created by Author)

9BUSINESS PROCESS ANALYTICS AND CHANGE
Taking the
appointments from
the campers
Sorting the
long time and
short time
campers
Accommodating 6
campers at once
for one room
Decision for the
short-term campers
and long-term
campers
Room and
amenity
allotment
Follow up and
Maintenance
Looking for and
making service
payment insurance
coverageNext
appointment
bookings
Redesigning of Camping Park
Figure 5: Redesigning of Camping Park
(Source: Created by Author)
Management system of business process
The implementation of the management systems within the organisation for crater
lakes Caravan and camping park is set up on the management of the entire system according
to the everyday business processes that the organisations go through. This camping projects
with enable all the accommodation and amenities possible for campers, be they long term or
short term. All the amenities provided to them would include the booking of the
accommodations with the presentation of an identity proof essentially, a driver's licence. all
the other amenities including the food and lodging and recreational areas would be available

10BUSINESS PROCESS ANALYTICS AND CHANGE
to them through cyclical process that would include process discovery, process analysis,
designing, implementation, monitoring and controlling.\
Figure 6: Management of Business Process
(Source: Created by Author)
Thus, the existing business model would be built for the development of the
information technology that has been utilising the existing business procedure to accept its
growth in the future and advance the information technology for automating the legacy
system (Polyvyanyy et al, 2017).
Conclusion
It can be concluded by saying that the Crater Lakes Caravan and Camping Park has
been represented in this case with the utilisation of the Business Process Models. The change
in the manual system to a software system for the business organisation is dependent on the
overview of all the aspects of the design management system with business process
architecture utilising the 7PGM analysis tool. The change that has been brought about within
Process
discovery
Process analysis
Process
redisgning
Process
implementation
Process
monitoring and
controlling

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the business as an assumption is dependent on transforming the legacy business system with
the utilisation of the business process management architecture for organisational operations.

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References
Klun, M., & Trkman, P. (2018). Business process management–at the crossroads. Business
Process Management Journal, 24(3), 786-813.
Polyvyanyy, A., Ouyang, C., Barros, A., & van der Aalst, W. M. (2017). Process querying:
Enabling business intelligence through query-based process analytics. Decision
Support Systems, 100, 41-56.