Business Process Analytics and Change

This study material explores the concept of business process analytics and change. It covers topics such as process categorization modelling, capability maturity model, and the management system of business processes. The content also includes case studies and examples related to Crater Lakes Caravan and Camping Park.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business Process Analytics and Change
Name of the Student
Name of the University
Author Note

1BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction................................................................................................................................3
Modelling report of business process of Crater Lakes Caravan............................................3
Process categorization modelling.......................................................................................3
Case functions matrix.............................................................................................................5
Capability maturity model......................................................................................................6
Modelling of process of Crater Lakes Caravan......................................................................7
Modelling of process of the Camping Park............................................................................8
Implication of 7PMG on Crater Lakes Caravan....................................................................8
Implication of 7PMG on Camping Park................................................................................9
Calculation of cycle time of Crater Lakes Caravan...............................................................9
Calculation of cycle time of Camping Park.........................................................................10
Redesigning of Crater Lakes Caravan..................................................................................11
Redesigning of Camping Park.............................................................................................12
Management system of business process.............................................................................12
Conclusion................................................................................................................................15
References................................................................................................................................16

2BUSINESS PROCESS ANALYTICS AND CHANGE

3BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction
A business process management is a concept which is developed and designed
analysing all the operations that is currently processing within an organisation and all this
information are used for the management of business. This is rather justified by various
Business models required for the operations which can be defined as the discovering of the
model, analysing analysis of the model, and the optimisation for improvement and
automation of business process (Bernstein & Soffer, 2015). Various scenarios are present in
this case which is developed to make sure that the current running business process is able to
be enhanced in various ways. Business process management is able to be improved in in
numerous ways and the enhancement is brought about an organisation in the above-
mentioned ways. These processes make sure that end to end business process management
can be gathered and at the same time the analysis can be performed through continuous
optimisation processes. It is also generated by the use of execution and monitoring of the
operations management that have been improving. The improvement has already been
confirmed by implementing the initiation of varied forms of techniques that is included in an
organisation for reducing the cost and at the same time optimising the processes for
minimising all the human occurrence of errors that it has the ability to keep up at different
levels within the organisational operations.
Modelling report of business process of Crater Lakes Caravan
Process categorization modelling
The process categorisation model is what that forms the base of all the analysis that
would be conducted in this entire report. This would be channelized through the utilisation of
the identification model for categorising all the designation face throughout the product

4BUSINESS PROCESS ANALYTICS AND CHANGE
utilised for creating an interrelationship. This particular set of inter-relationship in the
designation phase for a particular product already has been developing (Polyvyanyy et al.,
2017). This is again put forward with the help of a Porter's Five Force Model. This model
known as the Porter's Five Force Model and it was initiated for being utilised within an
organisation for helping the business organisation in the analysis of all the operations that has
been going on within an organisation. This technique was first established or developed in the
year 1985. For this process the Porter’s Five Force Model has been able to identify the
business processes and at the same time provides the analysis of the advantages and the
shortcomings of the business process as per the analysis.
That would be the utilisation of another tool in this case that would make sure the
categorisation of the interrelationship between different categorisation models for the
development of a product involved in this particular phase. This tool is known as the Earl's
model of classification. The classification is based upon the categorisation of the business
processes and it was found in the year 1994. It can be also added that the Porter's Five Force
model can also be initiated for the establishment and analysis of the value chain that would
range from the entire accounting activities comma including primary activities and all
through to secondary activities. The following process would combine different steps to
make out the final classification as mentioned in Porter’s Value Chain Analysis.
Firm Infrastructure
Human Reosurce Management
Technology Development
Procurement
Inbound Logistics
Production
Outbound Logistics
Marketing and Sales
Services

5BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 1: Process categorization modelling
(Source: Created by Author)
Case functions matrix
Case types
General
Accommodation
Parks
Crater Lakes
Caravan
Camping
Park
Management
Process X X X
Risk X X X
Operations
Registration X X X
Finding consult X X X
Comprehensive
examination
X X X
Initial & follow-up
accommodation
management
X X X
Maintenance of the
camping sites
X
Shared Amenities X X
Support
Short-term campers X X X
ICT X X X
Finance
Development X X X
Table 1: Case Functions Matrix
Firm Infrastructure
Human Reosurce Management
Technology Development
Procurement
Inbound Logistics
Production
Outbound Logistics
Marketing and Sales
Services

6BUSINESS PROCESS ANALYTICS AND CHANGE
(Source: Created by Author)
Capability maturity model
In any organisation, the capability maturity model defines the methodology that an
organisation utilizes for ensuring that all the functions within the capability maturity model
defines all the processes that it should be involved within the business process for the further
development of a software. Capability maturity model is handled for the development of a
particular software for a particular organisation that defines all the stages through which the
software is developed keeping in mind about the requirements of the particular organisation
(Probst, Schlee & Reichert, 2018). It is the evolutionary model consisting of five different
levels and is described utilising a path. This part is mostly revolutionary as per its nature and
often it is seen that the processes lead to the development of the entire software following a
proper and systematic preceded that is well organised from all the aspects of developing the
system.
1
Initital
2
Repeatable
3
Defined
4
Managed
5
Optimizing
Continuous
improvement process
Standard consistent
process

7BUSINESS PROCESS ANALYTICS AND CHANGE
Updating camper
information and
registering new camper
information
Understanding short or
long-term campers
Looking for camper
identification proof
Providing the
behaviour
policy and
asking for the
agreement
Checking of
available
amenities and
cabin costs
Looking for
insurance
coverageMaking payments
for services
Next Booking Appointment
Figure 2: Capability Maturity Model
(Source: Created by Author)
Few steps are implemented within the capability maturity model that is found to be
often leading to the better analysis of all the operations within the business organisation and
helps in improving the business process for that particular organisation by making sure that
the business operations optimise the entire organisation as a whole.
Modelling of process of Crater Lakes Caravan
Figure 3: Modelling of Process of Crater Lakes Caravan
(Source: Created by Author)

8BUSINESS PROCESS ANALYTICS AND CHANGE
Updating camper
information and
registering new camper
information
Understanding short
or long-term
campers
Customer
bookings
Providing campers
with additional
amenities
Customer
feedback
follows up
Looking for
insurance
coverage
Making
payments
services
Next camper booking
Modelling of process of the Camping Park
Figure 4: Modelling Process of Orthodontic
(Source: Created by Author)
Implication of 7PMG on Crater Lakes Caravan
Amongst all the other ingredients for initial steps that would be amalgamated together
for or making sure that a business process modelling of the entire organisation is set is
according to the standardized processes of 7PMG and its standardized guidelines and
developed outlines. This would be developed into you are a whole plan with the help of
different steps (Varela, Trilling & Monteiro, 2017). There would be an implementation of
total 8 steps in number which would have the ability to be represented utilising the factors
that would combine to form the full model. The business process would thus gain minimise
route with wood and all the events and the structure to the business process body as it was

9BUSINESS PROCESS ANALYTICS AND CHANGE
incorporated before. All the procedure within the organisation and the processes which
would be going through you are all aligned with the standardization of the 7PMG models.
Implication of 7PMG on Camping Park
This idea behind the utilization of the 7PMG for the Business Process of the Camping
Park is taken into consideration because of the impeccable amount of the varied benefits that
can be applied to the business process because of the utilization. In addition to this, there are
also numerous amounts of added implications to this process as well with the implementation
of the 7PMG as well. The process guidelines can describe this extremely well given the
suggestions for the implementation of the 7PMG (Zimoch et al., 2018). This would help in
the determination of the ways by which the amalgamation or the merging of all the elements
of 7PMG can be estimated. The model describes feasibly how the elements are firmly present
in the model even after the amalgamation procedure. The implementation of the 7PMG
model helps in the merging of all the estimated plans that makes the business organization
expect the enhancement of the existing business process with the implemented operational
systems.
Calculation of cycle time of Crater Lakes Caravan
The calculation of the cycle time for Central Lakes Caravan has been initiated and this
can be further demonstrated to be calculated in the following way:
Listing and updating of camper information - 5 minutes
Conclusion Outcome – 5 minutes
Comprehensive test - 5 minutes
Initial process for the booking of the customers - 10 minutes

10BUSINESS PROCESS ANALYTICS AND CHANGE
Maintenance of the amenities and the accommodations - 120 minutes
Payment- 10 minutes
Next booking - 5 minutes
Therefore, the calculated Cycle Time = (5 + 5 + 5 + 10 + 120 + 10 + 5) minutes =
160 minutes.
Calculation of cycle time of Camping Park
The entire calculation for finding out the cycle time for Camping Park can be carried
out in the following process as below:
Patient camper registration - 5 minutes
Findings outcome- 5 minutes
Comprehensive test to determine short term or long-term customers - 5 minutes
Initial booking procedures - 5 minutes
Maintenance and amenities providing procedures - 120 minutes
Making payment - 10 minutes
Next appointment booking - 5 minutes
Orthodontic Care Cycle Time = (5 + 5 + 5 + 5 + 120 + 10 + 5) minutes = 155
minutes

11BUSINESS PROCESS ANALYTICS AND CHANGE
Arrival of the
camper outside
of the booking
period or
booking time
Camper
information
registration and
updating
Segregation of
the campers and
payment
schemes
Findings about
the camper
needs
Providing
Initial
Amenities
Follow up,
Maintenance and
presenting the
generated information
Looking for and
making service
payment
insurance
coverage
Next appointment
booking
Redesigning of Crater Lakes Caravan
Figure 5: Redesigning of Crater Lakes Caravan
(Source: Created by Author)

12BUSINESS PROCESS ANALYTICS AND CHANGE
Taking the
appointments from
the campers
Sorting the
long time and
short time
campers
Accommodating 6
campers at once
for one room
Decision for the
short-term campers
and long-term
campers
Room and
amenity
allotment
Follow up and
Maintenance
Looking for and
making service
payment insurance
coverageNext
appointment
bookings
Redesigning of Camping Park
Figure 6: Redesigning of Camping Park
(Source: Created by Author)
Management system of business process
The management system is in the responsibility of the providing a particular business
solution to the organization with the help of the assistance generated by the existing business
process that was so far helping the organization with the generation of the business process.
The organization of Crater Lakes Caravan how to implement a new business process for
managing the business system within the organisation and also had to make sure that all the
business process is managed according to the set standards for the workflow in the entire
organisation (Burattin et al., 2018). It is required that the entire management system is
analysed step-by-step for this process and also through the utilisation of all the stages that is
required to conduct all the aspects of phases of the business process. Since this is a camping

13BUSINESS PROCESS ANALYTICS AND CHANGE
project, the organisation houses for campers and accommodates them with all the available
amenities within the organisation in the premises located. Starting from all the
accommodations, they also need to understand what are the requirements of the campers
according to the trend in which they are camping. Based on this differentiation, these campers
are classified into short term and long term. when the analysis and differentiation is done,
they need to register the individual people according to the identification proof that they have
provided to the accommodation organisation. This would further lead them into the
identification process which takes a total amount of 5 minutes (Klun & Trkman, 2018). The
next procedure begins with checking of all the accommodation procedures which on the other
hand cannot be concluded if the person cannot present their driving licence. all the other
amenities like barbeque, toilet, tower, mini golf area, laundry, camping sites, rubbish
disposal, tennis courts, swimming pool, recreation room are all available and checking for all
this would take another 5 minutes. The staff demonstration and the explanation of everything
analysed in a full functioning process with the help of the organisational actions. These
actions include the implementation of process Discovery, process analysis, designing of
organisational process, implementation of process and monitoring and controlling of the
implementation.
Figure 7: Management of Business Process
ProcessdiscoveryProcessanalysisProcessredisgningProcessimplementationProcessmonitoringandcontrolling

14BUSINESS PROCESS ANALYTICS AND CHANGE
(Source: Created by Author)
The first and foremost step of the implementation of the entire business process as
suggested as above is based upon the primary procedure of identification. Identification
process can be defined by the making out of the needs that the business procedure is currently
required to fill in the operational system for the proper management of the organisational
needs (Sánchez-González et al., 2017). The second step implies the process designing which
is also based upon the process identification procedure and it is required that this is
discovered through further designing. In for the addition to this step, there are other processes
that are also involved in the analysis deals which make up the entire framework for the
implementation of the management system.
For this particular stage, the entire performance of the management system is
evaluated through how efficiently the system can handle all the issues that are generated by
the efforts that the organisation takes in. Along with that the entire output of the organisation
is measured through the performance of the operational system and management system of
the organisation. For designing the entire business process, the next step that the organisation
should take up is making effective alterations within throughout the business process to
understand the constant changes that the business process needs (Chen et al., 2018). This
would further make up the entire business process be an efficient one through the utilisation
of the constant change is designated to the business process.
In addition to that, it is also important that the entire business process model should
analyse the ongoing procedures and operations within the business and evaluate it step by
step along with several aspects regarded to the analysis of the operation management in a
business organisation. if a company is trying to have an overall objective or goal to be the
most feasible process enlisted within the organisation, it needs to have an alignment in a

15BUSINESS PROCESS ANALYTICS AND CHANGE
properly which should handle all the modifications that are engrossed within the business
process and for the provision of the changes that needs to be modified within the business
system (Oca et al., 2015). It is only feasible that the entire business organisation is agile or
flexible enough to house for all the future changes that the business process can take in.
therefore the entire Framework would depend on the implementation of process model and
this would incorporate two faces of the management structure which would include the
management of the organisational change as well as the automation of the entire business
process in general terms.
Therefore, the existing business process model would be built upon the development
that information technology is making. Therefore, the more advancement in the business
procedure that the organisation is going to accept in future is dependent upon the
advancement of Information Technology that would be implemented within the
organisational processes to automate the legacy system.
Conclusion
Therefore, it can be concluded that the above report is prepared for the conduction of
the entire business process for Crater Lakes Caravan and Camping Park with the
implementation of various business process models. The report has described all the
overview of the design management system with the utilisation of business process
management architecture as well as analytical tools. The change for management in the entire
organisation is utilised with the performance of the task and the ways by which the
organisation determines the utility and outcome of the existing business process performance.
The application of the entire business process management system architecture is based upon
the requirement that Ballarat Dentistry needs according to the requirements of the
organisational operations.

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References
Bernstein, V., & Soffer, P. (2015). Identifying and quantifying visual layout features of
business process models. In Enterprise, Business-Process and Information Systems
Modeling (pp. 200-213). Springer, Cham.
Burattin, A., Bernstein, V., Neurauter, M., Soffer, P., & Weber, B. (2018). Detection and
quantification of flow consistency in business process models. Software & Systems
Modeling, 1-22.
Chen, T., Wang, W., Indulska, M., & Sadiq, S. (2018, September). Business Process and
Rule Integration Approaches-An Empirical Analysis. In International Conference on
Business Process Management (pp. 37-52). Springer, Cham.
de Oca, I. M. M., Snoeck, M., Reijers, H. A., & Rodríguez-Morffi, A. (2015). A systematic
literature review of studies on business process modeling quality. Information and
Software Technology, 58, 187-205.
Klun, M., & Trkman, P. (2018). Business process management–at the crossroads. Business
Process Management Journal, 24(3), 786-813.
Polyvyanyy, A., Ouyang, C., Barros, A., & van der Aalst, W. M. (2017). Process querying:
Enabling business intelligence through query-based process analytics. Decision
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Probst, T., Schlee, W., & Reichert, M. (2018, June). Utilizing the Capabilities Offered by
Eye-Tracking to Foster Novices’ Comprehension of Business Process Models.
In Cognitive Computing–ICCC 2018: Second International Conference, Held as Part

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of the Services Conference Federation, SCF 2018, Seattle, WA, USA, June 25-30,
2018, Proceedings (Vol. 10971, p. 155). Springer.
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improvement of business process models driven by indicators. Software & Systems
Modeling, 16(3), 759-788.
Varela, A. F. M., Trilling, L., & Monteiro, T. (2017, July). Managing the accompanying path
of people with disabilities in a medico-social network: a method to create a process
model based on autonomous actors point of views. In 20th IFAC World Congress
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Zimoch, M., Pryss, R., Layher, G., Neumann, H., Probst, T., Schlee, W., & Reichert, M.
(2018, June). Utilizing the Capabilities Offered by Eye-Tracking to Foster Novices’
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