This study material explores the concept of business process analytics and change. It covers topics such as process categorization modelling, capability maturity model, and the management system of business processes. The content also includes case studies and examples related to Crater Lakes Caravan and Camping Park.
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Running head: BUSINESS PROCESS ANALYTICS AND CHANGE Business Process Analytics and Change Name of the Student Name of the University Author Note
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1BUSINESS PROCESS ANALYTICS AND CHANGE Table of Contents Introduction................................................................................................................................3 Modelling report of business process of Crater Lakes Caravan............................................3 Process categorization modelling.......................................................................................3 Case functions matrix.............................................................................................................5 Capability maturity model......................................................................................................6 Modelling of process of Crater Lakes Caravan......................................................................7 Modelling of process of the Camping Park............................................................................8 Implication of 7PMG on Crater Lakes Caravan....................................................................8 Implication of 7PMG on Camping Park................................................................................9 Calculation of cycle time of Crater Lakes Caravan...............................................................9 Calculation of cycle time of Camping Park.........................................................................10 Redesigning of Crater Lakes Caravan..................................................................................11 Redesigning of Camping Park.............................................................................................12 Management system of business process.............................................................................12 Conclusion................................................................................................................................15 References................................................................................................................................16
2BUSINESS PROCESS ANALYTICS AND CHANGE
3BUSINESS PROCESS ANALYTICS AND CHANGE Introduction A business process management is a concept which is developed and designed analysing all the operations that is currently processing within an organisation and all this information are used for the management of business.This is rather justified by various Business models required for the operations which can be defined as the discovering of the model,analysinganalysisofthemodel,andtheoptimisationforimprovementand automation of business process (Bernstein & Soffer, 2015). Various scenarios are present in this case which is developed to make sure that the current running business process is able to be enhanced in various ways.Business process management is able to be improved in in numerous ways and the enhancement is brought about an organisation in the above- mentioned ways.These processes make sure that end to end business process management can be gathered and at the same time the analysis can be performed through continuous optimisation processes.It is also generated by the use of execution and monitoring of the operations management that have been improving.The improvement has already been confirmed by implementing the initiation of varied forms of techniques that is included in an organisation for reducing the cost and at the same time optimising the processes for minimising all the human occurrence of errors that it has the ability to keep up at different levels within the organisational operations. Modelling report of business process of Crater Lakes Caravan Process categorization modelling The process categorisation model is what that forms the base of all the analysis that would be conducted in this entire report. This would be channelized through the utilisation of the identification model for categorising all the designation face throughout the product
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4BUSINESS PROCESS ANALYTICS AND CHANGE utilised for creating an interrelationship.This particular set of inter-relationship in the designation phase for a particular product already has been developing (Polyvyanyy et al., 2017). This is again put forward with the help of a Porter's Five Force Model. This model known as the Porter's Five Force Model and it was initiated for being utilised within an organisation for helping the business organisation in the analysis of all the operations that has been going on within an organisation. This technique was first established or developed in the year 1985. For this process the Porter’s Five Force Model has been able to identify the business processes and at the same time provides the analysis of the advantages and the shortcomings of the business process as per the analysis. That would be the utilisation of another tool in this case that would make sure the categorisationoftheinterrelationshipbetweendifferentcategorisationmodelsforthe development of a product involved in this particular phase.This tool is known as the Earl's model of classification. The classification is based upon the categorisation of the business processes and it was found in the year 1994. It can be also added that the Porter's Five Force model can also be initiated for the establishment and analysis of the value chain that would range from the entire accounting activities comma including primary activities and all through to secondary activities.The following process would combine different steps to make out the final classification as mentioned in Porter’s Value Chain Analysis. Firm Infrastructure Human Reosurce Management Technology Development Procurement Inbound Logistics Production Outbound Logistics Marketing and Sales Services
5BUSINESS PROCESS ANALYTICS AND CHANGE Figure 1:Process categorization modelling (Source: Created by Author) Case functions matrix Case types General Accommodation Parks Crater Lakes Caravan Camping Park Management ProcessXXX RiskXXX Operations RegistrationXXX Finding consultXXX Comprehensive examination XXX Initial&follow-up accommodation management XXX Maintenanceofthe camping sites X Shared AmenitiesXX Support Short-term campersXXX ICTXXX Finance DevelopmentXXX Table 1: Case Functions Matrix Firm Infrastructure Human Reosurce Management Technology Development Procurement Inbound Logistics Production Outbound Logistics Marketing and Sales Services
6BUSINESS PROCESS ANALYTICS AND CHANGE (Source: Created by Author) Capability maturity model In any organisation, the capability maturity model defines the methodology that an organisation utilizes for ensuring that all the functions within the capability maturity model defines all the processes that it should be involved within the business process for the further development of a software.Capability maturity model is handled for the development of a particular software for a particular organisation that defines all the stages through which the software is developed keeping in mind about the requirements of the particular organisation (Probst, Schlee & Reichert, 2018).It is the evolutionary model consisting of five different levels and is described utilising a path. This part is mostly revolutionary as per its nature and often it is seen that the processes lead to the development of the entire software following a proper and systematic preceded that is well organised from all the aspects of developing the system. 1 Initital 2 Repeatable 3 Defined 4 Managed 5 Optimizing Continuous improvement process Standardconsistent process
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7BUSINESS PROCESS ANALYTICS AND CHANGE Updating camper information and registering new camper information Understanding short or long-term campers Looking for camper identification proof Providing the behaviour policy and asking for the agreement Checking of available amenities and cabin costs Looking for insurance coverageMaking payments for services Next Booking Appointment Figure 2: Capability Maturity Model (Source: Created by Author) Few steps are implemented within the capability maturity model that is found to be often leading to the better analysis of all the operations within the business organisation and helps in improving the business process for that particular organisation by making sure that the business operations optimise the entire organisation as a whole. Modelling of process of Crater Lakes Caravan Figure 3: Modelling of Process of Crater Lakes Caravan (Source: Created by Author)
8BUSINESS PROCESS ANALYTICS AND CHANGE Updating camper information and registering new camper information Understanding short or long-term campers Customer bookings Providing campers with additional amenities Customer feedback follows up Looking for insurance coverage Making payments services Next camper booking Modelling of process of the Camping Park Figure 4: Modelling Process of Orthodontic (Source: Created by Author) Implication of 7PMG on Crater Lakes Caravan Amongst all the other ingredients for initial steps that would be amalgamated together for or making sure that a business process modelling of the entire organisation is set is according to the standardized processes of 7PMG and its standardized guidelines and developed outlines. This would be developed into you are a whole plan with the help of different steps (Varela, Trilling & Monteiro, 2017).There would be an implementation of total 8 steps in number which would have the ability to be represented utilising the factors that would combine to form the full model.The business process would thus gain minimise route with wood and all the events and the structure to the business process body as it was
9BUSINESS PROCESS ANALYTICS AND CHANGE incorporated before.All the procedure within the organisation and the processes which would be going through you are all aligned with the standardization of the 7PMG models. Implication of 7PMG on Camping Park This idea behind the utilization of the 7PMG for the Business Process of the Camping Park is taken into consideration because of the impeccable amount of the varied benefits that can be applied to the business process because of the utilization. In addition to this, there are also numerous amounts of added implications to this process as well with the implementation of the 7PMG as well. The process guidelines can describe this extremely well given the suggestions for the implementation of the 7PMG (Zimoch et al., 2018). This would help in the determination of the ways by which the amalgamation or the merging of all the elements of 7PMG can be estimated. The model describes feasibly how the elements are firmly present in the model even after the amalgamation procedure. The implementation of the 7PMG model helps in the merging of all the estimated plans that makes the business organization expect the enhancement of the existing business process with the implemented operational systems. Calculation of cycle time of Crater Lakes Caravan The calculation of the cycle time for Central Lakes Caravan has been initiated and this can be further demonstrated to be calculated in the following way: Listing and updating of camper information- 5 minutes Conclusion Outcome– 5 minutes Comprehensive test- 5 minutes Initial process for the booking of the customers- 10 minutes
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10BUSINESS PROCESS ANALYTICS AND CHANGE Maintenance of the amenities and the accommodations -120 minutes Payment- 10 minutes Next booking- 5 minutes Therefore, the calculatedCycle Time= (5 + 5 + 5 + 10 + 120 + 10 + 5) minutes = 160 minutes. Calculation of cycle time of Camping Park The entire calculation for finding out the cycle time for Camping Park can be carried out in the following process as below: Patient camper registration- 5 minutes Findings outcome- 5 minutes Comprehensive test to determine short term or long-term customers- 5 minutes Initial booking procedures- 5 minutes Maintenance and amenities providing procedures- 120 minutes Making payment- 10 minutes Next appointment booking- 5 minutes Orthodontic Care Cycle Time= (5 + 5 + 5 + 5 + 120 + 10 + 5) minutes = 155 minutes
11BUSINESS PROCESS ANALYTICS AND CHANGE Arrival of the camper outside of the booking period or booking time Camper information registration and updating Segregation of the campers and payment schemes Findings about the camper needs Providing Initial Amenities Follow up, Maintenance and presenting the generated information Looking for and making service payment insurance coverage Next appointment booking Redesigning of Crater Lakes Caravan Figure 5: Redesigning of Crater Lakes Caravan (Source: Created by Author)
12BUSINESS PROCESS ANALYTICS AND CHANGE Taking the appointments from the campers Sorting the long time and short time campers Accommodating 6 campers at once for one room Decision for the short-term campers and long-term campers Room and amenity allotment Follow up and Maintenance Looking for and making service payment insurance coverageNext appointment bookings Redesigning of Camping Park Figure 6: Redesigning of Camping Park (Source: Created by Author) Management system of business process The management system is in the responsibility of the providing a particular business solution to the organization with the help of the assistance generated by the existing business process that was so far helping the organization with the generation of the business process. The organization of Crater Lakes Caravan how to implement a new business process for managing the business system within the organisation and also had to make sure that all the business process is managed according to the set standards for the workflow in the entire organisation (Burattin et al., 2018). It is required that the entire management system is analysed step-by-step for this process and also through the utilisation of all the stages that is required to conduct all the aspects of phases of the business process. Since this is a camping
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13BUSINESS PROCESS ANALYTICS AND CHANGE project, the organisation houses for campers and accommodates them with all the available amenitieswithintheorganisationinthepremiseslocated.Startingfromallthe accommodations, they also need to understand what are the requirements of the campers according to the trend in which they are camping. Based on this differentiation, these campers are classified into short term and long term. when the analysis and differentiation is done, they need to register the individual people according to the identification proof that they have providedtotheaccommodationorganisation.Thiswouldfurtherleadthemintothe identification process which takes a total amount of 5 minutes (Klun & Trkman, 2018). The next procedure begins with checking of all the accommodation procedures which on the other hand cannot be concluded if the person cannot present their driving licence. all the other amenities like barbeque, toilet, tower, mini golf area, laundry, camping sites, rubbish disposal, tennis courts, swimming pool, recreation room are all available and checking for all this would take another 5 minutes. The staff demonstration and the explanation of everything analysed in a full functioning process with the help of the organisational actions. These actions include the implementation of process Discovery, process analysis, designing of organisational process, implementation of process and monitoring and controlling of the implementation. Figure 7: Management of Business Process ProcessdiscoveryProcessanalysisProcessredisgningProcessimplementationProcessmonitoringandcontrolling
14BUSINESS PROCESS ANALYTICS AND CHANGE (Source: Created by Author) The first and foremost step of the implementation of the entire business process as suggested as above is based upon the primary procedure of identification. Identification process can be defined by the making out of the needs that the business procedure is currently required to fill in the operational system for the proper management of the organisational needs (Sánchez-González et al., 2017). The second step implies the process designing which is also based upon the process identification procedure and it is required that this is discovered through further designing. In for the addition to this step, there are other processes that are also involved in the analysis deals which make up the entire framework for the implementation of the management system. For this particular stage, the entire performance of the management system is evaluated through how efficiently the system can handle all the issues that are generated by the efforts that the organisation takes in. Along with that the entire output of the organisation is measured through the performance of the operational system and management system of the organisation. For designing the entire business process, the next step that the organisation should take up is making effective alterations within throughout the business process to understand the constant changes that the business process needs (Chen et al., 2018). This would further make up the entire business process be an efficient one through the utilisation of the constant change is designated to the business process. In addition to that, it is also important that the entire business process model should analyse the ongoing procedures and operations within the business and evaluate it step by step along with several aspects regarded to the analysis of the operation management in a business organisation. if a company is trying to have an overall objective or goal to be the most feasible process enlisted within the organisation, it needs to have an alignment in a
15BUSINESS PROCESS ANALYTICS AND CHANGE properly which should handle all the modifications that are engrossed within the business process and for the provision of the changes that needs to be modified within the business system (Oca et al., 2015). It is only feasible that the entire business organisation is agile or flexible enough to house for all the future changes that the business process can take in. therefore the entire Framework would depend on the implementation of process model and this would incorporate two faces of the management structure which would include the management of the organisational change as well as the automation of the entire business process in general terms. Therefore, the existing business process model would be built upon the development that information technology is making. Therefore, the more advancement in the business procedurethattheorganisationisgoingtoacceptinfutureisdependentuponthe advancementofInformationTechnologythatwouldbeimplementedwithinthe organisational processes to automate the legacy system. Conclusion Therefore, it can be concluded that the above report is prepared for the conduction of theentirebusinessprocessforCraterLakesCaravanandCampingParkwiththe implementationofvariousbusinessprocessmodels.Thereporthasdescribedallthe overviewofthedesignmanagementsystemwiththeutilisationofbusinessprocess management architecture as well as analytical tools. The change for management in the entire organisation is utilised with the performance of the task and the ways by which the organisation determines the utility and outcome of the existing business process performance. The application of the entire business process management system architecture is based upon therequirementthatBallaratDentistryneedsaccordingtotherequirementsofthe organisational operations.
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17BUSINESS PROCESS ANALYTICS AND CHANGE References Bernstein, V., & Soffer, P. (2015). Identifying and quantifying visual layout features of business process models. InEnterprise, Business-Process and Information Systems Modeling(pp. 200-213). Springer, Cham. Burattin, A., Bernstein, V., Neurauter, M., Soffer, P., & Weber, B. (2018). Detection and quantification of flow consistency in business process models.Software & Systems Modeling, 1-22. Chen, T., Wang, W., Indulska, M., & Sadiq, S. (2018, September). Business Process and Rule Integration Approaches-An Empirical Analysis. InInternational Conference on Business Process Management(pp. 37-52). Springer, Cham. de Oca, I. M. M., Snoeck, M., Reijers, H. A., & RodrĂguez-Morffi, A. (2015). A systematic literature review of studies on business process modeling quality.Information and Software Technology,58, 187-205. Klun, M., & Trkman, P. (2018). Business process management–at the crossroads.Business Process Management Journal,24(3), 786-813. Polyvyanyy, A., Ouyang, C., Barros, A., & van der Aalst, W. M. (2017). Process querying: Enablingbusinessintelligencethroughquery-basedprocessanalytics.Decision Support Systems,100, 41-56. Probst, T., Schlee, W., & Reichert, M. (2018, June). Utilizing the Capabilities Offered by Eye-TrackingtoFosterNovices’ComprehensionofBusinessProcessModels. InCognitive Computing–ICCC 2018: Second International Conference, Held as Part
18BUSINESS PROCESS ANALYTICS AND CHANGE of the Services Conference Federation, SCF 2018, Seattle, WA, USA, June 25-30, 2018, Proceedings(Vol. 10971, p. 155). Springer. Sánchez-González, L., GarcĂa, F., Ruiz, F., & Piattini, M. (2017). A case study about the improvement of business process models driven by indicators.Software & Systems Modeling,16(3), 759-788. Varela, A. F. M., Trilling, L., & Monteiro, T. (2017, July). Managing the accompanying path of people with disabilities in a medico-social network: a method to create a process model based on autonomous actors point of views. In20th IFAC World Congress 2017. Zimoch, M., Pryss, R., Layher, G., Neumann, H., Probst, T., Schlee, W., & Reichert, M. (2018, June). Utilizing the Capabilities Offered by Eye-Tracking to Foster Novices’ ComprehensionofBusinessProcessModels.InInternationalConferenceon Cognitive Computing(pp. 155-163). Springer, Cham.