Business Process Analytics and Change

This report explores the implementation of various business process models and their impact on Ballarat Dentistry. Learn about the process categorization modeling, capability maturity model, and the redesigning of general dental processes. Discover how to optimize and automate business processes for improved efficiency.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business Process Analytics and Change
Name of the Student
Name of the University
Author Note

1BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary
Identifying the entire business process for the way which it operates within an industry is
essential for any business organization irrespective of the industry it belongs to. This is why
for the Ballarat Dentistry as well; it is required that the entire business process is identified
utilizing the various processes of business analysis model. Using various kinds of
identification methods for doing so, the implementation process of the new and changed
business model would be formulated. The entire business model report in case of the Ballarat
Dentistry would be defined by the analysis techniques like Porter’s Five Forces Model and
Process Categorizing Modelling. This would further give an idea about how the processes
would be implemented to make sure that the new and changed business process is feasibly
implemented to benefit the Ballarat Dentistry, so that it can function in the most effective
way possible.

2BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction................................................................................................................................3
Modelling report of business process of Ballarat Dentistry...................................................3
Process categorization modelling.......................................................................................3
Case functions matrix.............................................................................................................4
Capability maturity model......................................................................................................5
Modelling of process of Ballarat Dentistry............................................................................7
Modelling of process of orthodontic......................................................................................8
Implication of 7PMG on General dental................................................................................8
Implication of 7PMG on orthodontic.....................................................................................9
Calculation of cycle time of General Dental..........................................................................9
Calculation of cycle time of orthodontic..............................................................................10
Redesigning general dental..................................................................................................11
Redesigning of General dental.............................................................................................12
Management system of business process.............................................................................12
Conclusion................................................................................................................................15
References................................................................................................................................16

3BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction
The concept of business process management is designed by the operations within an
organisation and utilised for managing the operations which includes various methods like
discovering of the model, analysing the model, optimising improvement and automation of
business processes. The business process can be improved by various ways and enhanced
with the utilisation of all the steps mentioned above (Rosemann & vom Brocke, 2015). There
are various scenarios, the end-to-end business process management is analysed with the help
of continuous optimisation as well as the utility of execution and monitoring for improving
the operations management. This confirmed that they be improved with the initiation of
various techniques for cost reduction optimising the processes and minimising all the errors
which occur at various levels of the organisational operations.
Modelling report of business process of Ballarat Dentistry
Process categorization modelling
The identification of the process is the crux of the entire analysis. This is channelized
with identifying the model of categorisation for the product that is right now going through
the designation phase for the creation of an interrelationship developed between them. This is
for the subdued with the Porter's five force model. The Porter's five force model was first
established or enables to be used in business organisation and operations for the analysis of
the business process in the year 1985 (Polyvyanyy et al., 2017). The Earl's model
classification is another tool that was established by the year 1994 which is also an
established model that can be involved into the categorisation for creating an integration ship
between the modules of categorisation of product involved in the diseases phase. The Porter's
five force model can also be regarded with the name of value chain which is an accounting

4BUSINESS PROCESS ANALYTICS AND CHANGE
step that ranges from the primary activities to the secondary activities. There can be various
steps combined to find out the classification in Earl's theory.
Case functions matrix
Case types
General Dental Orthodontic Cosmetic
Dentistry
Management
Process X X X
Risk X X X
Operations
Registration X X X
Finding consult X X X
Comprehensive
examination
X X X
Initial & follow-
up treatment
X X X
Maintenance
treatment
X
Panoramic
dental x-rays
X X
HRM X X X

5BUSINESS PROCESS ANALYTICS AND CHANGE
Support ICT X X X
Finance
Development X X X
Table 1: Case Functions Matrix
(Source: Created by Author)
Capability maturity model
The capability maturity model can be defined as a defined methodology which is
generated to make sure that an organisation utilizes the functions of a capability maturity
model for refining the entire process that is utilised to develop software. The process by
which software is developed is handled with the capability maturity model to define every
stage by which the software is developed (Aydiner et al., 2019). It is a 5 level evolutionary
process which is usually described with the help of a path that is evolutionary in nature and
leads to a process which makes the entire development of the software go through a
systematic and organised procedure.
Initital
1
Repeatable
2 Defined
3
Managed
4 Optimizing
5
Continuous
improvement process
Standard consistent
process

6BUSINESS PROCESS ANALYTICS AND CHANGE
Updating patient
information and
registering patient
information
Comprehensive test Looking for
consultant
Providing
patients with
Initial treatment
Maintenance and
treatment along
with Follow up
treatment
Looking for
insurance
coverageMaking payments
for services
Next Booking Appointment
Figure 1: Capability Maturity Model
(Source: Created by Author)
Few steps are also involved in the capability maturity model which for the leads to an
entire analysis of the business operations for optimising in improving the business process of
the entire organisation as a whole.
Modelling of process of Ballarat Dentistry
Figure 2: Modelling of Process of Ballarat Dentistry
(Source: Created by Author)

7BUSINESS PROCESS ANALYTICS AND CHANGE
Updating or registration
of patient information Panoramic
dental X-ray
Discussion of
results
Providing
patient’s with
Initial treatment
Patient
treatment
follows up
Looking for
insurance
coverage
Making
payments
services
Next appointment booking
Modelling of process of orthodontic
Figure 3: Modelling Process of Orthodontic
(Source: Created by Author)
Implication of 7PMG on General dental
There are various different ingredients or steps that are incorporated together for
modelling the entire process of 7PMG as per the generated guidelines on outlines developed.
The entire process is comments to a model with 8 steps which can be presented with utilising
all the factors and the combinations of the entire model (Alles et al., 2018). This would
further be subjected with the minimization of the route, ending of the events and structuring
the entire body as incorporated within. The entire procedure and processes that goes through
within the organisation is extremely well aligned with all the 7PMG models.

8BUSINESS PROCESS ANALYTICS AND CHANGE
Implication of 7PMG on orthodontic
As there are various benefits of the 7PMG utilisation on orthodontic, there are also
videos implications of the system as well. This can be identified with the guidelines that this
particular process suggests for merging of all the elements that is firmly present in the model
(Pan, Li & Wu, 2016). The entire model suggest that the organisation can assume to have a
recommendation of having a minimum roots develop for every element within the operational
system.
Calculation of cycle time of General Dental
The calculation of the cycle time for General Dental can be calculated in the
following way:
Listing and updating of patient information - 30 minutes
Conclusion Outcome – 45 minutes
Comprehensive test - 90 minutes
Initial treatment process - 60 minutes
Maintenance treatment procedures - 45 minutes
Payment- 5 minutes
Next appointment - 5 minutes
Therefore, Cycle Time = (30 + 45 + 90 + 60 + 45 + 5 + 5) minutes = 280 minutes

9BUSINESS PROCESS ANALYTICS AND CHANGE
Calculation of cycle time of orthodontic
The entire calculation for finding out the cycle time of orthodontic can be carried out
in the following process as below:
Patient information registration - 30 minutes
Findings outcome- 45 minutes
Comprehensive test - 90 minutes
Initial treatment procedures - 120 minutes
Maintenance treatment procedures - 45 minutes
Making payment - 5 minutes
Next appointment booking - 5 minutes
Orthodontic Care Cycle Time = (30 + 90 + 45 + 120 + 45 + 5 + 5) minutes= 340
minutes

10BUSINESS PROCESS ANALYTICS AND CHANGE
Arrival of the
patient before 15
minutes of their
appointment
Patient
information
registration and
updating
Panoramic dental
X-ray
Consultant’s
findings
Providing
Initial
Treatment
Follow up and
Maintenance and
treatment
Looking for and
making service
payment
insurance
coverage
Next appointment
booking
Redesigning general dental
Figure 4: Redesigning General Dental
(Source: Created by Author)

11BUSINESS PROCESS ANALYTICS AND CHANGE
Taking patients
appointment 15
minutes prior
Registration
and updating
patient
information
Comprehensive
test
Argument on
the findings
Prelude
treatment
Follow up and
Maintenance
&treatment
Looking for and
making service
payment
insurance
coverage
Next
appointment
bookings
Redesigning of General dental
Figure 5: Redesigning of General Dental
(Source: Created by Author)
Management system of business process
The business process is assisted by the development of the business solution provided
by the management system. Ballarat dentistry need to implement the business process
management system to make sure that the required management standard is set within the
entire organisation (Giraldo & Osorio, 2017). The management system needs to be analysed
with the utilisation of various stages which would comprise all the organisational actions
such as the delivery process analysis the process for implementation, the analysis of the
processes, the redesigning of all the organisational processes, the controlling of the business
processes, monitoring and implementation.

12BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 6: Management of Business Process
(Source: Created by Author)
The first and foremost step of the implementation of the entire business process as
suggested as above is based upon the primary procedure of identification. Identification
process can be defined by the making out of the needs that the business procedure is currently
required to fill in the operational system for the proper management of the organisational
needs (García-Holgado et al., 2015). The second step implies the process designing which is
also based upon the process identification procedure and it is required that this is discovered
through further designing. In for the addition to this step, there are other processes that are
also involved in the analysis deals which make up the entire framework for the
implementation of the management system.
Process
discovery
Process analysis
Process
redisgning
Process
implementation
Process
monitoring and
controlling

13BUSINESS PROCESS ANALYTICS AND CHANGE
For this particular stage, the entire performance of the management system is
evaluated through how efficiently the system can handle all the issues that are generated by
the efforts that the organisation takes in. Along with that the entire output of the organisation
is measured through the performance of the operational system and management system of
the organisation. For designing the entire business process, the next step that the organisation
should take up is making effective alterations within throughout the business process to
understand the constant changes that the business process needs. This would further make up
the entire business process be an efficient one through the utilisation of the constant change is
designated to the business process.
In addition to that, it is also important that the entire business process model should
analyse the ongoing procedures and operations within the business and evaluate it step by
step along with several aspects regarded to the analysis of the operation management in a
business organisation. if a company is trying to have an overall objective or goal to be the
most feasible process enlisted within the organisation, it needs to have an alignment in a
properly which should handle all the modifications that are engrossed within the business
process and for the provision of the changes that needs to be modified within the business
system (Hammer, 2015). It is only feasible that the entire business organisation is agile or
flexible enough to house for all the future changes that the business process can take in.
therefore the entire Framework would depend on the implementation of process model and
this would incorporate two faces of the management structure which would include the
management of the organisational change as well as the automation of the entire business
process in general terms.
Therefore the existing business process model would be built upon the development
that information technology is making. Therefore, the more advancement in the business

14BUSINESS PROCESS ANALYTICS AND CHANGE
procedure that the organisation is going to accept in future is dependent upon the
advancement of Information Technology that would be implemented within the
organisational processes to automate the legacy system.
Conclusion
Therefore it can be concluded that the above report is prepared for the conduction of
the entire business process for Ballarat dentistry with the implementation of various business
process models. The report has described all the overview of the design management system
with the utilisation of business process management architecture as well as analytical tools.
The change for management in the entire organisation is utilised with the performance of the
task and the ways by which the organisation determines the utility and outcome of the
existing business process performance. The application of the entire business process
management system architecture is based upon the requirement that Ballarat Dentistry needs
according to the requirements of the organisational operations.

15BUSINESS PROCESS ANALYTICS AND CHANGE
References
Alles, M., Brennan, G., Kogan, A., & Vasarhelyi, M. A. (2018). Continuous monitoring of
business process controls: A pilot implementation of a continuous auditing system at
Siemens. In Continuous Auditing: Theory and Application (pp. 219-246). Emerald
Publishing Limited.
Aydiner, A. S., Tatoglu, E., Bayraktar, E., Zaim, S., & Delen, D. (2019). Business analytics
and firm performance: The mediating role of business process performance. Journal
of Business Research, 96, 228-237.
García-Holgado, A., García-Peñalvo, F. J., Hernández-García, Á., & Llorens-Largo, F. (2015,
July). Analysis and improvement of knowledge management processes in
organizations using the business process model notation. In Annual Conference of the
Global Innovation and Knowledge Academy (pp. 93-101). Springer, Cham.
Giraldo, F. D., & Osorio, F. D. (2017, November). Evaluating Quality Issues in BPMN
Models by Extending a Technical Debt Software Platform. In International
Conference on Conceptual Modeling (pp. 205-215). Springer, Cham.
Hammer, M. (2015). What is business process management?. In Handbook on business
process management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Pan, J. N., Li, C. I., & Wu, J. J. (2016, May). Monitoring and controlling the process quality
for multistage manufacturing systems. In 7th EDSI Conference (p. 37).

16BUSINESS PROCESS ANALYTICS AND CHANGE
Polyvyanyy, A., Ouyang, C., Barros, A., & van der Aalst, W. M. (2017). Process querying:
Enabling business intelligence through query-based process analytics. Decision
Support Systems, 100, 41-56.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122).
Springer, Berlin, Heidelberg.