ITECH5404: Business Process Analytics and Change - Ballarat Dentistry

This assignment presents a comprehensive analysis of Ballarat Dentistry's business processes, utilizing models such as Porter’s Five Forces and Process Categorizing Modelling to identify areas for improvement. The study includes a case functions matrix, a capability maturity model, and detailed process models for both general dental and orthodontic services. Cycle times are calculated for each service, followed by proposed redesigns to enhance efficiency. The report emphasizes the importance of implementing a business process management system, outlining key stages such as process discovery, analysis, redesign, implementation, monitoring, and control. The ultimate goal is to create an agile and flexible business process model that leverages information technology advancements for sustained organizational success. Desklib provides access to similar case studies and solved assignments for students.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business Process Analytics and Change
Name of the Student
Name of the University
Author Note

1BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary
Identifying the entire business process for the way which it operates within an industry is
essential for any business organization irrespective of the industry it belongs to. This is why
for the Ballarat Dentistry as well; it is required that the entire business process is identified
utilizing the various processes of business analysis model. Using various kinds of
identification methods for doing so, the implementation process of the new and changed
business model would be formulated. The entire business model report in case of the Ballarat
Dentistry would be defined by the analysis techniques like Porter’s Five Forces Model and
Process Categorizing Modelling. This would further give an idea about how the processes
would be implemented to make sure that the new and changed business process is feasibly
implemented to benefit the Ballarat Dentistry, so that it can function in the most effective
way possible.

2BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction................................................................................................................................3
Modelling report of business process of Ballarat Dentistry...................................................3
Process categorization modelling.......................................................................................3
Case functions matrix.............................................................................................................4
Capability maturity model......................................................................................................5
Modelling of process of Ballarat Dentistry............................................................................7
Modelling of process of orthodontic......................................................................................8
Implication of 7PMG on General dental................................................................................8
Implication of 7PMG on orthodontic.....................................................................................9
Calculation of cycle time of General Dental..........................................................................9
Calculation of cycle time of orthodontic..............................................................................10
Redesigning general dental..................................................................................................11
Redesigning of General dental.............................................................................................12
Management system of business process.............................................................................12
Conclusion................................................................................................................................15
References................................................................................................................................16

3BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction
The concept of business process management is designed by the operations within an
organisation and utilised for managing the operations which includes various methods like
discovering of the model, analysing the model, optimising improvement and automation of
business processes. The business process can be improved by various ways and enhanced
with the utilisation of all the steps mentioned above (Rosemann & vom Brocke, 2015). There
are various scenarios, the end-to-end business process management is analysed with the help
of continuous optimisation as well as the utility of execution and monitoring for improving
the operations management. This confirmed that they be improved with the initiation of
various techniques for cost reduction optimising the processes and minimising all the errors
which occur at various levels of the organisational operations.
Modelling report of business process of Ballarat Dentistry
Process categorization modelling
The identification of the process is the crux of the entire analysis. This is channelized
with identifying the model of categorisation for the product that is right now going through
the designation phase for the creation of an interrelationship developed between them. This is
for the subdued with the Porter's five force model. The Porter's five force model was first
established or enables to be used in business organisation and operations for the analysis of
the business process in the year 1985 (Polyvyanyy et al., 2017). The Earl's model
classification is another tool that was established by the year 1994 which is also an
established model that can be involved into the categorisation for creating an integration ship
between the modules of categorisation of product involved in the diseases phase. The Porter's
five force model can also be regarded with the name of value chain which is an accounting

4BUSINESS PROCESS ANALYTICS AND CHANGE
step that ranges from the primary activities to the secondary activities. There can be various
steps combined to find out the classification in Earl's theory.
Case functions matrix
Case types
General Dental Orthodontic Cosmetic
Dentistry
Management
Process X X X
Risk X X X
Operations
Registration X X X
Finding consult X X X
Comprehensive
examination
X X X
Initial & follow-
up treatment
X X X
Maintenance
treatment
X
Panoramic
dental x-rays
X X
HRM X X X

5BUSINESS PROCESS ANALYTICS AND CHANGE
Support ICT X X X
Finance
Development X X X
Table 1: Case Functions Matrix
(Source: Created by Author)
Capability maturity model
The capability maturity model can be defined as a defined methodology which is
generated to make sure that an organisation utilizes the functions of a capability maturity
model for refining the entire process that is utilised to develop software. The process by
which software is developed is handled with the capability maturity model to define every
stage by which the software is developed (Aydiner et al., 2019). It is a 5 level evolutionary
process which is usually described with the help of a path that is evolutionary in nature and
leads to a process which makes the entire development of the software go through a
systematic and organised procedure.
Initital
1
Repeatable
2 Defined
3
Managed
4 Optimizing
5
Continuous
improvement process
Standard consistent
process

6BUSINESS PROCESS ANALYTICS AND CHANGE
Updating patient
information and
registering patient
information
Comprehensive test Looking for
consultant
Providing
patients with
Initial treatment
Maintenance and
treatment along
with Follow up
treatment
Looking for
insurance
coverageMaking payments
for services
Next Booking Appointment
Figure 1: Capability Maturity Model
(Source: Created by Author)
Few steps are also involved in the capability maturity model which for the leads to an
entire analysis of the business operations for optimising in improving the business process of
the entire organisation as a whole.
Modelling of process of Ballarat Dentistry
Figure 2: Modelling of Process of Ballarat Dentistry
(Source: Created by Author)

7BUSINESS PROCESS ANALYTICS AND CHANGE
Updating or registration
of patient information Panoramic
dental X-ray
Discussion of
results
Providing
patient’s with
Initial treatment
Patient
treatment
follows up
Looking for
insurance
coverage
Making
payments
services
Next appointment booking
Modelling of process of orthodontic
Figure 3: Modelling Process of Orthodontic
(Source: Created by Author)
Implication of 7PMG on General dental
There are various different ingredients or steps that are incorporated together for
modelling the entire process of 7PMG as per the generated guidelines on outlines developed.
The entire process is comments to a model with 8 steps which can be presented with utilising
all the factors and the combinations of the entire model (Alles et al., 2018). This would
further be subjected with the minimization of the route, ending of the events and structuring
the entire body as incorporated within. The entire procedure and processes that goes through
within the organisation is extremely well aligned with all the 7PMG models.

8BUSINESS PROCESS ANALYTICS AND CHANGE
Implication of 7PMG on orthodontic
As there are various benefits of the 7PMG utilisation on orthodontic, there are also
videos implications of the system as well. This can be identified with the guidelines that this
particular process suggests for merging of all the elements that is firmly present in the model
(Pan, Li & Wu, 2016). The entire model suggest that the organisation can assume to have a
recommendation of having a minimum roots develop for every element within the operational
system.
Calculation of cycle time of General Dental
The calculation of the cycle time for General Dental can be calculated in the
following way:
Listing and updating of patient information - 30 minutes
Conclusion Outcome – 45 minutes
Comprehensive test - 90 minutes
Initial treatment process - 60 minutes
Maintenance treatment procedures - 45 minutes
Payment- 5 minutes
Next appointment - 5 minutes
Therefore, Cycle Time = (30 + 45 + 90 + 60 + 45 + 5 + 5) minutes = 280 minutes

9BUSINESS PROCESS ANALYTICS AND CHANGE
Calculation of cycle time of orthodontic
The entire calculation for finding out the cycle time of orthodontic can be carried out
in the following process as below:
Patient information registration - 30 minutes
Findings outcome- 45 minutes
Comprehensive test - 90 minutes
Initial treatment procedures - 120 minutes
Maintenance treatment procedures - 45 minutes
Making payment - 5 minutes
Next appointment booking - 5 minutes
Orthodontic Care Cycle Time = (30 + 90 + 45 + 120 + 45 + 5 + 5) minutes= 340
minutes

10BUSINESS PROCESS ANALYTICS AND CHANGE
Arrival of the
patient before 15
minutes of their
appointment
Patient
information
registration and
updating
Panoramic dental
X-ray
Consultant’s
findings
Providing
Initial
Treatment
Follow up and
Maintenance and
treatment
Looking for and
making service
payment
insurance
coverage
Next appointment
booking
Redesigning general dental
Figure 4: Redesigning General Dental
(Source: Created by Author)

11BUSINESS PROCESS ANALYTICS AND CHANGE
Taking patients
appointment 15
minutes prior
Registration
and updating
patient
information
Comprehensive
test
Argument on
the findings
Prelude
treatment
Follow up and
Maintenance
&treatment
Looking for and
making service
payment
insurance
coverage
Next
appointment
bookings
Redesigning of General dental
Figure 5: Redesigning of General Dental
(Source: Created by Author)
Management system of business process
The business process is assisted by the development of the business solution provided
by the management system. Ballarat dentistry need to implement the business process
management system to make sure that the required management standard is set within the
entire organisation (Giraldo & Osorio, 2017). The management system needs to be analysed
with the utilisation of various stages which would comprise all the organisational actions
such as the delivery process analysis the process for implementation, the analysis of the
processes, the redesigning of all the organisational processes, the controlling of the business
processes, monitoring and implementation.