Business Process Analytics and Change

This report discusses the implementation of business process management in Ballarat Dentistry. It includes modeling reports, capability maturity model, redesigning of processes, and management systems. The report also calculates cycle times for general dental and orthodontic procedures.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business process analytics and change
Name of the Student:
Name of the University:
Author’s Note:

1BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction:....................................................................................................................................2
Discussion:.......................................................................................................................................3
Modeling report of business process of Ballarat Dentistry:............................................................3
Process categorization modeling:....................................................................................................3
Case functions matrix:.....................................................................................................................3
Capability maturity model:..............................................................................................................4
Modeling of process of general dental:...........................................................................................6
Modeling of process of orthodontic:................................................................................................7
Implication of 7PMG on General dental:........................................................................................7
Implication of 7PMG on orthodontic:.............................................................................................7
Calculation of cycle time of General Dental:..................................................................................8
Calculation of cycle time of orthodontic:........................................................................................8
Redesigning general dental:.............................................................................................................9
Redesigning of General dental:.....................................................................................................10
Management system of business process:.....................................................................................10
Conclusion:....................................................................................................................................12
References list:...............................................................................................................................13

2BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction:
Business process management is the concept used in operations management that
employs various methods such as analyzing, discovering of model, optimization, automation and
improvement of business process. There can be improvement in the business process by
employment of all the steps. In different scenarios, there is analysis from end to end of by
continuous optimization and improving by executing and monitoring. The operational process of
business can be improved by the employment in terms of cost reduction, process optimization
and minimization of errors at different organizational level (Akter et al., 2016).
Discussion:
Modeling report of business process of Ballarat Dentistry:
Process categorization modeling:
Process identification forms the crucial part of model of categorization of product in the
designation phase by creation of interrelationship between them. The model of Porter’s that was
established in year 1985 and the model of Earl’s classification established in year 1994 are
involved in such categorization. Another name of Porters model is value chain that takes into
account steps ranging from primary to secondary activities (Harmon, 2015). On other hand,
various steps are combined in the in Earl’s classification.
Case functions matrix:
Case types

3BUSINESS PROCESS ANALYTICS AND CHANGE
General Dental Orthodontic Cosmetic Dentistry
Management
Process X X X
Risk X X X
Operations
Registration X X X
Finding consult X X X
Comprehensive
examination
X X X
Initial & follow-
up treatment
X X X
Maintenance
treatment
X
Panoramic
dental x-rays
X X
Support
HRM X X X
ICT X X X
Finance
Development X X X

4BUSINESS PROCESS ANALYTICS AND CHANGE
Capability maturity model:
The model of capability maturity is a methodology that is employed by organization to
refine and develop the development process of software. A five level evolutionary process is
described in evolutionary path that led to making process systematic and organized (Laursen &
Thorlund, 2016).
There are few steps involved in the model of capability maturity that leads to analysis,
improvement and optimization of the business process.
125Continuous
improvement process
Predictable process Process of analyzing
Standard consistent
process

5BUSINESS PROCESS ANALYTICS AND CHANGE
Patient
information
Updating or
registration
Comprehensive
test
Looking for
consultant
Providing
patients with
Initial
treatment
Maintenance
and treatment
along with
Follow up
treatment
Looking for
insurance
coverage
Making payments
for services
Booking Next
appointment
Modeling of process of general dental:

6BUSINESS PROCESS ANALYTICS AND CHANGE
Updating or
registration of patient
information
Panoramic
dental X-ray
Discussion of
results
Providing
patient’s with
Initial treatment
Patient
treatment
follows up
Looking for
insurance
coverage
Making
payments
services
Next appointment
booking
Modeling of process of orthodontic:
Implication of 7PMG on General dental:
Several ingredients are incorporated in the process modeling as per the guidelines of
7PMG. An eight step model is presented in the model using factors combination. Minimization
of route, structuring of model and initiation and ending of events are incorporated in the model.
Organizational process is well aligned with the 7PMG model (Harmon, 2015).
Implication of 7PMG on orthodontic:
The guidelines of 7PMG suggest for the merging of elements that is present in the model.
According to the model, it is required by organization to have a recommended minimum of
routes for each element.

7BUSINESS PROCESS ANALYTICS AND CHANGE
Calculation of cycle time of General Dental:
Listing and updating of patient information- 30 minutes
Conclusion Outcome – 45 minutes
Comprehensive test- - 90 minutes
Initial treatment process- 60 minutes
Maintenance treatment procedures- Forty five minutes
Payment- 5 minutes
Next appointment - 5 minutes
Therefore, cycle time = (30 + 45 + 90 + 60 + 45 + 5 + 5) minutes= 280 minutes
Calculation of cycle time of orthodontic:
Patient information registration- 30 minutes
Findings outcome- 45 minutes
Comprehensive test- 90 minutes
Initial treatment procedures- 120 minutes
Maintenance treatment procedures- 45 minutes
Making payment- 5 minutes
Next appointment booking- 5 minutes

8BUSINESS PROCESS ANALYTICS AND CHANGE
Arrival of the
patient’s prior
appointment
time that is
fifteen minutes
before
Patient
information
registration
and updating
Panoramic
dental X-ray
Consultant’s
findings
Initial
treatment
giving
Follow up and
Maintenance
&treatment
Looking for and
making service
payment
insurance
coverage
Next
appointment
booking
Orthodontic care cycle time= (30 + 90 + 45 + 120 + 45 + 5 + 5) minutes= 340 minutes
Redesigning general dental:

9BUSINESS PROCESS ANALYTICS AND CHANGE
Taking patients
appointment on
prior basis that is
15 minutes before.
Registration
and updating
patient
information
Comprehensive
test
Argument on
the findings
Prelude
treatment
Follow up and
Maintenance
&treatment
Looking for and
making service
payment
insurance
coverage
Next
appointment
bookings
Redesigning of General dental:
Management system of business process:
The management system of business process assists organization in development of
business solution. It is required by the management of Ballarat dentistry to implement the
business process management system that is done in various stages comprising of delivery
process analysis, process analysis, implementation process, redesigning of the process,
controlling, implementation and monitoring.

10BUSINESS PROCESS ANALYTICS AND CHANGE
The first step in the business process implementation is overall process identification.
Designing of the process is the second step that is also known as process discovery. In addition
to this, some other process analysis stage is also involved in the implementation framework. In
this particular stage, the performance is measured for handling the issues in terms of the efforts
taken by organization. Output of organization is measured in terms of the performance. Next step
is redesigning of the business process that by making alterations in the business process of
organization that helps in making an efficient business process (Schulte et al., 2015).
Furthermore, it is required to make the analysis of ongoing business process by evaluation of
several aspects in that step. In order for organization to have fulfilled their objectives or goals,
the needs of organization should be aligned in proper way by the modifications that have been
made to the business process. Now, the framework involves the implementation of process
model and such model incorporates two facets that comprise of managing organizational change
and automation of business process in general terms. The existing business process would be
ProcessdiscoveryProcessanalysisProcessredisgningProcessimplementationProcessmonitoringandcontrolling

11BUSINESS PROCESS ANALYTICS AND CHANGE
built by information technology development that will automate the existing process (Vasarhely
et al., 2018).
Conclusion:
The above report is prepared for conducting the business process analysis of Ballarat
dentistry by the employment and implementation of several models. Overview of design of
management system in the given case study is done by the business process management
architecture and tools analytics. Change in management of organization is done by performing
the tasks and by way of determining the existing business process performance. The application
of business process management system architecture is required to be implemented by the
Ballarat dentistry.

12BUSINESS PROCESS ANALYTICS AND CHANGE
References list:
Akter, S., Wamba, S. F., Gunasekaran, A., Dubey, R., & Childe, S. J. (2016). How to improve
firm performance using big data analytics capability and business strategy
alignment?. International Journal of Production Economics, 182, 113-131.
Chang, J. F. (2016). Business process management systems: strategy and implementation. CRC
Press.
Harmon, P. (2015). The scope and evolution of business process management. In Handbook on
business process management 1 (pp. 37-80). Springer, Berlin, Heidelberg.
Holsapple, C., Lee-Post, A., & Pakath, R. (2014). A unified foundation for business
analytics. Decision Support Systems, 64, 130-141.
Laursen, G. H., & Thorlund, J. (2016). Business analytics for managers: Taking business
intelligence beyond reporting. John Wiley & Sons.
Schulte, S., Janiesch, C., Venugopal, S., Weber, I., & Hoenisch, P. (2015). Elastic Business
Process Management: State of the art and open challenges for BPM in the cloud. Future
Generation Computer Systems, 46, 36-50.
Sharma, R., Mithas, S., & Kankanhalli, A. (2014). Transforming decision-making processes: a
research agenda for understanding the impact of business analytics on
organisations. European Journal of Information Systems, 23(4), 433-441.
Vasarhelyi, M. A., Alles, M. G., & Kogan, A. (2018). Principles of analytic monitoring for
continuous assurance. In Continuous Auditing: Theory and Application (pp. 191-217).
Emerald Publishing Limited.

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