Business Process Analytics and Change

The report discusses the management of business process system in the context of process identification using the case of Ballarat dentistry process modeling. It includes several models and analytical tools for designing the process of business along with their analysis with reference to the case of Ballarat dentistry.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business process analytics and change
Name of the Student
Name of the University
Author Note

BUSINESS PROCESS ANALYTICS AND CHANGE
Executive summary:
The report is prepared for getting an elaborative idea about the management of business
process system. Discussion concerning this particular topic is done in the context of process
of identification that is done by referring to the case of Ballarat dentistry process modeling. In
this particular report, several models are used for business process modeling development
and such models take into account the approach of process management for business process
management and model of capability maturity that take into account some approaches like
team building and leadership. The preparation of case matrix is done by the employment of
categorization of process such as Earl Classification and Porters model along with the
application of Dijkman techniques. Employment of such models has been done for
identifying all the existing process of business. Discussion of the process of business of
Ballarat dentistry is done by aligning with the guidelines that are issued by Mendling 7PMG.
The report that is discussed below demonstrates the application of several models and
analytical tools for designing the process of business along with their analysis with reference
to the case of Ballarat dentistry.

BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction:...............................................................................................................................2
Discussion:.................................................................................................................................4
Modeling report of Ballarat Dentistry business process:...........................................................4
Model of process categorization:...............................................................................................4
Model of capability maturity:.....................................................................................................6
Matrix of case functions:............................................................................................................8
Orthodontic process modeling:..................................................................................................9
General dental process modeling:............................................................................................10
Discussion on General Dental using 7PMG:...........................................................................11
Discussion on Orthodontic using 7PMG:................................................................................11
Computation of General Dental cycle time:.............................................................................11
Computation of Orthodontic cycle time:..................................................................................12
General Dental redesigning:.....................................................................................................13
Orthodontic redesigning:..........................................................................................................14
Architecture of business process management system:...........................................................15
Conclusion:..............................................................................................................................17

BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction:
Management of business process is the concepts in the operation management that
make use of several methods for modeling, discovering, improving, analyzing, automation
and optimization of the process of business. The above mentioned steps help to make
improvement in process of business from one end to another end. Concerning the steps that
are incorporated in the process of business management, it can be said that it is the
combination of both science as well as art. Process of business management is the way of
analyzing and making improvement in the business process that helps in creating an effective
and efficient functioning of the organization (Christin et al., 2016). Although the occurrence
of such process management takes place within the project context, the business management
process is neither a project management nor task management. Operations of organization
are managed using the business process that is industrialized. The main purpose of such
process of business management is to make improvement in the operational process of
business in terms of reduction in the rate of committing errors, reducing the costs that are
incurred and less consumption of time in terms of executing the activities (Berg & Kilambi,
2014). It can be said in nutshell that the process is managing of whole activities that helps in
making the effective decision making by adding value at organizational level. Since such
process incorporates some events that is intended to make improvement in the business
process, such management process can be termed as chain of events that creates relationship
between decision making and activities of organization.
The objective of organization Ballarat Dentistry is to provide patients with different
services such as cosmetic dentistry, orthodontic and services related to general dental
treatment. As mentioned in the given case study on the Ballarat Dentistry, that the
organization has implemented an inclusive process that requires each and every patient to
undergo all the tests test concerning dental health that are recommended the dentists available

BUSINESS PROCESS ANALYTICS AND CHANGE
therein. Such process of inclusiveness is the prices of examination that comprise of assessing
and analyzing the joint section of jaw and jaw of the patients. Such examination process
consumes a considerable amount of time and the total duration that patients is required to
invest in such prices is one hour and thirty minutes. The dentist and patient engage in one to
one conversation for discussing the examination results after the process of examination is
completed. After discussion is done, a copy of procedures that is involved in the dental care is
providing to the patients along with scheduling the appointment with the patients ensuring
that their dental problems will be taken care of. At Ballarat dentistry, there are three
departments that comprise of orthodontic dental care, general dental care and cosmetic
dentistry. The section below depicts the process of business management of Ballarat dentistry
by analyzing the case study and such process is outlined using several steps.
Discussion:
Modeling report of Ballarat Dentistry business process:
Model of process categorization:
The model of categorizing products is about the identification of process by way of
creating interrelationship between various factors in the phase of designation that makes the
procedures of business to understand in well manner. There are two models of categorization
that are involved in the phase of designation and such models comprise of Earl’s
classification that was projected in year 1994 and the Porter’s model that was projected in
year 1985. In the model of Earl’s classification, there is combination or compilation of basic
ideas and the process comprise of various steps that incorporates process of support, core
process, management process and business network process. The model of Porters is also
known as value chain that takes into account wide range of steps from supporting, primary to

BUSINESS PROCESS ANALYTICS AND CHANGE
creating and maintaining margin. Such model is a crucial tool that helps in business process
categorization. The model of Earl’s classification is considered as the model of categorizing
the process in case of Ballarat Dentistry.
Process categorization using the model of Earl’s classification:
(Source: created by author)
The basic ideas relating to the process of categorizing the products is summarized
using the model of Earl’s classification. The diagram above depicts the employment of the
classification of model using several steps by making addition of the project structure and
target of value chain. In the first step, the operations of business takes into account the basic
ideas that are regarded as the business core process which creates direct impact on the
external customers like those of new customers that is coming for treatment in the Ballarat
Dentistry. On other hand, support process of business has the function of providing
supportive activities in relation to the business core process and it is mainly associated with
the internal customers that are customers who are already a part of organization and avail
dental services (Vom et al., 2014). Hence, the internal customers are the customers who are
old and existing in the Ballarat Dentistry. The value chain secondary activities in general are
supported by the support process of business. In the second step, business networking process
High LowProcess Structure
Secondary
Value
Chain
Primary

BUSINESS PROCESS ANALYTICS AND CHANGE
is outlined that is about extending the business process. However, this does not take into
account some of the specific barriers pertaining to organization and such barriers include
customers, associates and suppliers. While making reference to the given case study, the
customers of organization are the patient who are availing the health service or are likely to
avail. The third and the last step involve the process of business management which is
considered to be the most significant step of categorization of process. This particular step
incorporates the plans and measures taken by organization for its further progress or
development by resource controlling specifically. In this particular case study, the objective is
to make the identification of employees in Ballarat Dentistry several departments according
to the various processes using the model. In order for the business of dentistry to generate the
system of process management, it is required to implement the system of business process
management. Such implementation of the system will help different departments to become
acquainted with the options of special treatment in different departments such as orthodontic,
general dental and cosmetic dentistry and providing treatment patients according to their
dental health issue (Chang, 2016).
Model of capability maturity:
The model of capability maturity is a method that is used by organization for the
development of process in terms of development of software. Diagram below depicts the five
level of capability maturity model.

BUSINESS PROCESS ANALYTICS AND CHANGE
Process of Capability maturity model:
(Source: created by author)
In the first step, there is initial level applicable to the process that is not organized at
the CMM level. This particular process at initial level is not regarded as repeatable as the
efforts are provided at individual level in order to achieve success. In the next step, there is
repeatable level where the establishments of business process management basic techniques
are done after the projects have been put into place. However, this particular step can be
repeated as indicated by the name itself. The third step is about defining the software
development for the established project that would help management of organization to
manage the whole process of business by given a considerable importance to the
standardization, documentation and integration (Pádua & Jabbour, 2015). In addition to this,
the procedure of monitoring and controlling is described at the managed level by way of
analysis and data collection process. Optimization level is the last step of the maturity model
where continuous improvement in the business process is made by optimization of the
process via using the platform of existing process that generates feedback.
125Standard consistent
process
Process of Continuous
improvement
Predictable process Analytical process

BUSINESS PROCESS ANALYTICS AND CHANGE
This particular level also incorporates some of the innovative ideas identification in
the process that would help in fulfilling the customers as well as organizational need as a
whole depending upon the requirement. From the analysis of the given case, the process of
business management of Ballarat dentistry is monitored and controlled by the organization
itself using the process of data analysis and procedures of collecting data of the patients
visiting dentists (Harmon, 2015). Therefore, as per this analysis, it can be inferred that
Ballarat dentistry is at managed level. Hence, the level of CMM for the given organization is
4.
Matrix of case functions:
Case types
General Dental Orthodontic Cosmetic
Dentistry
Management
Process X X X
Risk X X X
Operations
Registration X X X
Finding consult X X X
Comprehensive
examination
X X X
Initial & follow-
up treatment
X X X
Maintenance
treatment
X
Panoramic
dental x-rays
X X
Support
HRM X X X
ICT X X X
Finance
Development X X X

Updating or
registration of patient
information
Panoramic
dental X-ray
Discussion of
outcomes
Providing Initial
treatment
Follow-up
treatment
Looking for
insurance
coverage
Making
payments
services
Next appointment
booking
BUSINESS PROCESS ANALYTICS AND CHANGE
Orthodontic process modeling:
Orthodontic care process model:
(Source: created by author)

Updating or
registration of
patient
information
Comprehensive
test
Findings
consultant
Providing
Initial
treatment
Follow up
treatment &
maintenance
treatment
Looking for
insurance
coverage
Making payments
services
Next appointment
Booking
Comprehensive test
Examination
of Jaw and
jaw joint
Bite
assessment
Smile analysis Dental X-ray
BUSINESS PROCESS ANALYTICS AND CHANGE
General dental process modeling:
(Source: created by author)
(Source: created by author)

BUSINESS PROCESS ANALYTICS AND CHANGE
Discussion on General Dental using 7PMG:
It is suggested by the 7PMG guidelines that the process modeling should incorporate
the various ingredients. There is a presentation of eight step model as depicted in the process
of above mentioned model that helps in the presentation of the process using several steps.
Procedures of billing are incorporated in the last two elements that are presented by combing
both the factors. Some of the guidelines as depicted in the model of 7PMG include
structuring of the model, route minimization and using end and start event in the model of
processing. The model of 7PMG is well aligned with the model implemented by the
organization for processing (Stephan et al., 2016). However, it can be seen that the some of
the elements of process model does not take into account activity labels of verb objects.
Discussion on Orthodontic using 7PMG:
The total number of elements that is present in the process model can be reduced by
merging the elements that is listed in the 7PMG guidelines. Such technique is listed in the
diagram of orthodontic care process modeling. It is required to have minimum number of
routes per elements as presented in the model. The guidelines require having one end event
and one starting event (Elgammal et al., 2016). Furthermore, the structuring of the model
should be done according to the guideline at another point. It can be ascertained that there is
presence of errors related to activity labels.
Computation of General Dental cycle time:
Updating and registration of patient information- Thirty minutes
Outcome of findings- Forty five minutes
Comprehensive test- One hour and thirty minutes- Ninety minutes
Procedures giving initial treatment- Sixty minutes that is one hour

BUSINESS PROCESS ANALYTICS AND CHANGE
Procedures giving maintenance treatment- Forty five minutes
Making payment- Five minutes
Next appointment booking- Five minutes
For the computation of cycle time for the procedure of general dental care is done by the
addition of time taken in completing all the above procedures.
Therefore, cycle time = (30 + 45 + 90 + 60 + 45 + 5 + 5) minutes= 280 minutes= Four
hours and fifty five minutes.
Computation of Orthodontic cycle time:
Updating and registration of patient information- Thirty minutes
Outcome of findings- Forty five minutes (Depending upon report availability, for instance
panoramic X-ray report that takes time up to seven days)
Comprehensive test- One hour and thirty minutes- Ninety minutes
Procedures giving initial treatment- One hundred and twenty minutes that is two hour
Procedures giving maintenance treatment- Forty five minutes
Making payment- Five minutes
Next appointment booking- Five minutes
Therefore, computation of cycle time for orthodontic care is done by addition of time
taken to complete all the procedures.
Orthodontic care cycle time= (30 + 90 + 45 + 120 + 45 + 5 + 5) minutes= Three hundred and
forty minutes which is equivalent to five hours and forty minutes.

Arrival of the
patient’s prior
appointment time
that is fifteen
minutes before
Updating or
Registration of
patient
information
Comprehensive
test
Outcome
Discussion
Initial
treatment
Follow up and
Maintenance
&treatment
Looking for
insurance
coverage and
making payment
for service
Next
appointment
bookings
Comprehensive test
Examination
of Jaw and
jaw joint
Bite
assessment
Smile analysis Dental X-ray
BUSINESS PROCESS ANALYTICS AND CHANGE
General Dental redesigning:
Process model of redesigned dental care:
(Source: created by author)
Redesigned comprehensive test model:

Arrival of the
patient’s prior
appointment
time that is
fifteen minutes
before
Updating or
Registration of
patient
information
Panoramic
dental X-ray
Consultant’s
findings
Initial
treatment
giving
Follow up and
Maintenance
&treatment
Looking for
insurance
coverage and
making payment
for service
Booking of Next
appointment
BUSINESS PROCESS ANALYTICS AND CHANGE
(Source: created by author)
The diagram above depicts the general dental care process modeling that has led to
identification of issue in the cycle time. Issue that has been identified is in the computation of
stage of cycle time is the duration. Compared to all the other steps, the time taken by
comprehensive test is more compared to others for procedure completion. The operating
system of organization can be improved by taking the measures that should be associated
with the comprehensive testing procedure (Laursen & Thorlund, 2016). It is required to
update the technological system so that the time taken in procedures of comprehensive test is
reduced and the process is fastened. Therefore, for completing the process of general dental
care, it is required by the departments of Ballarat dentistry to reduce the overall time.
Orthodontic redesigning:

BUSINESS PROCESS ANALYTICS AND CHANGE
Orthodontic care process modeling:
(Source: created by author)
The above diagram depicts the process model of orthodontic care that helps in the
identification of issue faced in the procedure. It can be seen that computation stage of cycle
time is quite long and it makes organization to invest consideration amount of time in such
procedure. The time taken by panoramic dental X-ray to complete the process is more
compared to other procedures as the total time taken for conducting such X ray is seven days.
Improvement in this particular process can be done by taking the appropriate measures that
should have link with the overall process. Organization intending to speed up the process of
conducting the dental X ray and others such examination is required to make an upgrading of
technology. Therefore, the Ballarat dentistry should take efforts to make reduction in the total
time that is required for process of orthodontic care completion.
Architecture of business process management system:
The full form of BPMS is business process management system that is a conceptual
framework or architecture that helps organization in development of solution for business.
Some of the problems faced by Ballarat dentistry require implementing the system of
business process management as it would help in developing the solution to the problems
faced by organization. Implementation of business process management calls for organization
to perform such activities in several stages which involves business process identification,
analyzing the process, analyzing the delivery process, process redesigning, process
implementation, controlling and monitoring the process along with the implementation (Duan
& Xiong, 2015).

BUSINESS PROCESS ANALYTICS AND CHANGE
Business process management system implementation:
(Source: created by author)
Identifying the overall process is the first step of implementation of business process
management and the identification involves viewing the interrelationship of all the factors
and process flow of organization. Discovering the process is the next step in the
implementation and such step is also known as process designing and as in process modeling.
It further takes into account current state of the business process. Furthermore, the framework
of implementation includes other stage of process analysis and this has interrelationship with
Process Identification
Model of
Executable process
To-be process
model
Similarity, observation
& performance
Architecture Process
Observation of impacts
and Weakness
As-is model of process

BUSINESS PROCESS ANALYTICS AND CHANGE
the prior stage. Measurement of performance in this particular stage is done in terms of
identifying the efforts or measures taken for resolving the issues faced by organization within
the business process (Rosemann & vom Brocke, 2015). This also includes measuring the
performance by emphasizing on the issues in terms of output. Making any modification in the
existing business process is what is known as redesigning of the business process and such
redesigning is intended to make improvement in the business process by making it efficient.
The prevailing process in the prior steps should be analyzed by making various alterations in
this particular stage. Such changes are well aligned with the needs of organization so that the
goals or objectives are fulfilled with such measures (Van Der 2015). Therefore, the next stage
of framework involves the creation as well as implementation of to be process model.
Moreover, there are two aspects that forms the basis of such procedure implementation and
those two aspects involves automation of the process in general and managing the
organizational change or change implemented by organization. The process automation is
about deployment and development of systems of information technology that helps in
building the foundation of existing business process. Organizational change management on
other hand refers to the employment of activities that helps in making or bringing change in
the way management performs the tasks (Metzger et al., 2014). In the last stage, organization
is required to determine the performance of their existing business process. This is done for
analyzing the data that have been collected by employment of procedure of controlling and
monitoring.
When referring to the case study, the business process of Ballarat dentistry should
perform the application of system of architecture of business process management.

BUSINESS PROCESS ANALYTICS AND CHANGE
Conclusion:
The analysis that has been done in context of business prices of Ballarat dentistry, it
can be inferred that explanation and illustration of several steps should be examined in
relation to their business management process. Evaluation of the given case study has helped
in getting an overview of management system design that incorporates implementation of
several tools of analytics and architecture of management of business process system.

BUSINESS PROCESS ANALYTICS AND CHANGE
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