Business Process Analytics and Change: Crater Lakes Caravan and Camping Park

This report covers the impact of business process modelling and the development of factors for effective management process for Crater Lakes Caravan and Camping Park. It includes process categorization model, capability maturity model, case function matrix, process models for laundry, toilet, and shower usage/maintenance and customer’s park entering and exit process, 7PGM discussion, cycle time calculation, and redesigning of the processes.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
.
Business Process Analytics and Change:
Crater Lakes Caravan and Camping Park
Name of the Student:
Name of the University:
Author’s Note:

1BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary
The following assignment had covered the impact of business process modelling and the
development of the factors for implying effective management process. The analysis would also
be helpful for ensuring that the implementation would be helpful for taking care of the operations
and implying the management of the successful integration and development. The completion of
the information processing had been helpful for enduring the development and successful
analysis of the factors of development.

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Table of Contents
1.0 Introduction................................................................................................................................3
2.0 Business Process Modelling Report for Crater Lakes Caravan and Camping Park..................3
2.1 Process categorisation model.................................................................................................3
2.2 Capability maturity model.....................................................................................................4
2.3 Case function matrix..............................................................................................................5
2.4 Process Model for Laundry, Toilet, and Shower Usage/Maintenance..................................6
2.5 Process Model for Customer’s Park Entering and Exit Process............................................7
2.6 7PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance.............................8
2.7 7PGM discussion for Customer’s Park Entering and Exit Process.......................................8
2.8 Cycle time for Laundry, Toilet, and Shower Usage/Maintenance........................................8
2.9 Cycle time for Customer’s Park Entering and Exit Process..................................................9
2.10 Redesign for Laundry, Toilet, and Shower Usage/Maintenance.......................................10
2.11 Redesign for Customer’s Park Entering and Exit Process.................................................11
3.0 Conclusion...............................................................................................................................12
4.0 Bibliography............................................................................................................................13

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1.0 Introduction
The implication of the business process modelling would be helpful for taking care of the
business process development and alignment of the successful operations. The alignment had
taken care of the business operations of crater lakes caravan and camping park and forming
effective and improved alignment operations. The following assignment would help in
understanding the process categorisation model and capability maturity model for the park. The
identification of the two processes of the park would help in making their process model, 7PGM,
and redesign of the process model. The calculation of the process time for both the processes has
been done in this report too.
2.0 Business Process Modelling Report for Crater Lakes Caravan and Camping Park
2.1 Process categorisation model
The following is the process categorization model for Crater Lakes Caravan and Camping
Park,

4BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 1: Process categorisation model
(Source: Created by the author)
2.2 Capability maturity model
The following is the process categorization model for Crater Lakes Caravan and Camping
Park,

5BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 2: Capability maturity model
(Source: Created by the author)
2.3 Case function matrix
The case function matrix had been shown below,
Activities Laundry, Toilet, and Shower
Usage/Maintenance
Customer’s Park
Entering and Exit
Process
Cleaning and Maintenance of
Laundry, Toilet, and Shower X
Use of Laundry, Toilet, and
Shower X
Water Supply X
Washing Cost Collection X
Customer Registration X
Submission of Voter Card X
Smart Key Provision X
Information Providing to the
customers X

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Clearing of Payment X
Exit of the customers X
2.4 Process Model for Laundry, Toilet, and Shower Usage/Maintenance
The activities of laundry, toilet, and shower usage/maintenance includes cleaning and
maintenance of laundry, toilet, and shower, use of laundry, toilet, and shower, water supply, and
washing cost collection. The process model for laundry, toilet, and shower usage/maintenance is
shown below,
Figure 3: Process Model for Laundry, Toilet, and Shower Usage/Maintenance
(Source: Created by the author)

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2.5 Process Model for Customer’s Park Entering and Exit Process
The activities of customer’s park entering and exit process includes customer registration,
submission of voter card, smart key provision, information providing to the customers, clearing
of payment, and exit of the customers. The process model for customer’s park entering and exit
process is shown below,
Figure 4: Process Model for Customer’s Park Entering and Exit Process
(Source: Created by the author)
2.6 7PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance
The 7PGM has been shown in the process model for the laundry, toilet, and shower
usage/maintenance including activities like cleaning and maintenance of laundry, toilet, and
shower, use of laundry, toilet, and shower, water supply, and washing cost collection.

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2.7 7PGM discussion for Customer’s Park Entering and Exit Process
The 7PGM has been shown in the process model for the customer’s park entering and
exit process including activities like customer registration, submission of voter card, smart key
provision, information providing to the customers, clearing of payment, and exit of the
customers.
2.8 Cycle time for Laundry, Toilet, and Shower Usage/Maintenance
The activities of the processes involves cleaning and utilization of toilet and shower and
laundry by the campers, rubbish is picked and disposed, powered and non-powered sites and
cabins are checked, cleaned if needed , and grass is mown by grounds maintenance staff. The
calculation of the cycle time for Laundry, Toilet, and Shower Usage/Maintenance is shown
below,
Activities Time
Cleaning Session 30 mins
Rubbish pickup and disposal 45 mins
Site cleaning 5 mins
Mowing of site 10 mins
Cleaning the cabins 45 mins
Total Time 135 mins
2.9 Cycle time for Customer’s Park Entering and Exit Process
The activities of the process includes customer check-in, signing register, entering details
of the driver(s) current driver(s) license, and their vehicle(s) registration, staff provide park map

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to customer explaining locations of camping sites, cabins, laundry, toilet, and shower blocks,
BBQ facilities, rubbish disposal, swimming pool, mini-golf, tennis courts, and recreation room,
visitors have to clear their accounts, park security round @21:30,visitors leave the park @ 21:45,
and gates are locked @22:00. The calculation of the cycle time for Customer’s Park Entering and
Exit Process Maintenance is shown below,
Activities Time
Early time 10 mins
Entering information in database 10 mins
Photograph ID 5 mins
Required paperwork 5 mins
Providing details 5 mins
Explanation 5 mins
Staff demonstration 5 mins
Total time 45 mins

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2.10 Redesign for Laundry, Toilet, and Shower Usage/Maintenance
Figure 5: Redesigned Model for Laundry, Toilet, and Shower Usage/Maintenance
(Source: Created by the author)

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2.11 Redesign for Customer’s Park Entering and Exit Process
Figure 6: Redesigned Model for Customer’s Park Entering and Exit Process
(Source: Created by the author)

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3.0 Conclusion
It can be concluded that completion of the report had helped in understanding the concept
of effective and influencing development of the operations. The business process modelling
involves the analysis of the factors of smart project development and forming magnificent
management of the processes. The inclusion of the factors of smart development can be helpful
for aligning improved operations for the business development. The following assignment had
included the process designing for the two processes of crater lakes caravan and camping park
namely laundry, toilet, and shower usage/maintenance and customer’s park entering and exit
process. The activities of cleaning and maintenance of laundry, toilet, and shower, use of
laundry, toilet, and shower, water supply, and washing cost collection had been included in
laundry, toilet, and shower usage/maintenance process. The activities of customer registration,
submission of voter card, smart key provision, information providing to the customers, clearing
of payment, and exit of the customers had included in the customer’s park entering and exit
process. The calculation of the total time for laundry, toilet, and shower usage/maintenance had
been done and it came about to be 135 mins. The calculation of the total time for customer’s park
entering and exit had been done and it came about to be 45 mins.

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4.0 Bibliography