Business Process Analytics and Change: Crater Lakes Caravan and Camping Park

This report covers the case study of Crater Lakes Caravan and Camping Park and the implication of business process modeling. It also includes the redesign of two processes of the park.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business Process Analytics and Change:
Crater Lakes Caravan and Camping Park
Name of the Student:
Name of the University:
Author’s Note:

1BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary
The report had considered the case study for the involvement of the activities and listing the
utilization of the effective operations and development. The assignment had covered the case
study of Crater Lakes Caravan and Camping Park and the implication of business process
modeling. The assignment had also formed the implication for the re-engineering of the design
of the two processes of Crater Lakes Caravan and Camping Park. The analysis of the model
using CMM and process categorization model had been done collectively.

2BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
1.0 Introduction................................................................................................................................3
2.0 Business Process Modelling Report for Crater Lakes Caravan and Camping Park..................3
2.1 Process categorisation model.................................................................................................3
2.2 Capability maturity model.....................................................................................................5
2.3 Case function matrix..............................................................................................................7
2.4 Process Model for Laundry, Toilet, and Shower Usage/Maintenance..................................8
2.5 Process Model for Customer’s Park Entering and Exit Process............................................9
2.6 7PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance.............................9
2.7 7PGM discussion for Customer’s Park Entering and Exit Process.....................................10
2.8 Cycle time for Laundry, Toilet, and Shower Usage/Maintenance......................................10
2.9 Cycle time for Customer’s Park Entering and Exit Process................................................11
2.10 Redesign for Laundry, Toilet, and Shower Usage/Maintenance.......................................12
2.11 Redesign for Customer’s Park Entering and Exit Process.................................................12
3.0 Conclusion...............................................................................................................................13
4.0 Bibliography............................................................................................................................14

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1.0 Introduction
The implication of the business process diagram would be helpful for easing the
management of the successful integration development. The use of business process diagram
would be helpful for considering the analysis of the factors for integrating the utilization of the
factors for integration and management (Forsgren, 2016). The utilization would also be helpful
for analysing the management of the functional management. The use of the business process
management would be effectively for analysing the formation of the improved communication
development. The activities of the development model would be helpful for considering the
integration management. The alignment of the business process activities and identification of
the functional management activities would help in listing the improved operational
development.
2.0 Business Process Modelling Report for Crater Lakes Caravan and Camping Park
2.1 Process categorisation model
The process categorization model for the park has been divided into customer process
and integrating the functional process management. The activities like cleaning and utilization of
toilet and shower and laundry by the campers, rubbish is picked and disposed, powered and non-
powered sites and cabins are checked, cleaned if needed, and grass is mown by grounds
maintenance staff are the responsibilities of the staffs of park. The customer check-in, signing
register, entering details of the driver(s) current driver(s) license, and their vehicle(s) registration
is the part of operations in responsibility of effective alignment. The following is the process
categorization model for Crater Lakes Caravan and Camping Park,

4BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 1: Process categorisation model
(Source: Created by the author)

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2.2 Capability maturity model
The capability maturity model
The following is the process categorization model for Crater Lakes Caravan and Camping
Park,

6BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 2: Capability maturity model
(Source: Created by the author)

7BUSINESS PROCESS ANALYTICS AND CHANGE
2.3 Case function matrix
The case function model is implied for the easing the management processes and the
functional management can be implied for executing the activities like cleaning and utilization of
toilet and shower and laundry by the campers, rubbish is picked and disposed, powered and non-
powered sites and cabins are checked, cleaned if needed, and grass is mown by grounds
maintenance staff. The customer would have to execute the activities like customer check-in,
signing register, entering details of the driver(s) current driver(s) license, and their vehicle(s)
registration. The staff of the park would provide park map to customer explaining locations of
camping sites, cabins, laundry, toilet, and shower blocks, BBQ facilities, rubbish disposal,
swimming pool, mini-golf, tennis courts, and recreation room. Moreover, the visitors have to
clear their accounts, visitors leave the park @ 21:45, park security round @21:30, and gates are
locked @22:00. The following is the case function matrix for the definition of the work at Crater
Lakes Caravan and Camping Park,
Activities
Visitor
Processes and
Functions
Crater Lakes
Caravan and
Camping Park
Processes and
Functions
Cleaning and utilization of toilet and shower and
laundry by the campers X X
Rubbish is picked and disposed X
Powered and non-powered sites and cabins are
checked, cleaned if needed X
Grass is mown by grounds maintenance staff X
Customer Check-In X
Signing Register X

8BUSINESS PROCESS ANALYTICS AND CHANGE
Entering details of the driver(s) current driver(s)
license, and their vehicle(s) registration X
Staff provide park map to customer explaining
locations of camping sites, cabins, laundry, toilet, and
shower blocks, BBQ facilities, rubbish disposal,
swimming pool, mini-golf, tennis courts, and
recreation room
X
Visitors have to clear their accounts
Visitors leave the park @ 21:45 X
Park Security Round @21:30
Gates are locked @22:00 X
2.4 Process Model for Laundry, Toilet, and Shower Usage/Maintenance
The process model for would include the activities of the process customer check-in,
signing register, entering details of the driver(s) current driver(s) license, and their vehicle(s)
registration, visitors have to clear their accounts, park security round @21:30, visitors leave the
park @ 21:45, and gates are locked @22:00. The following is the diagram for the process model
for laundry, toilet, and shower usage/maintenance,
Figure 3: Process Model for Laundry, Toilet, and Shower Usage/Maintenance
(Source: Created by the author)

9BUSINESS PROCESS ANALYTICS AND CHANGE
2.5 Process Model for Customer’s Park Entering and Exit Process
The process model for customer’s park entering and exit process activities of the process
includes activities of cleaning and utilization of toilet and shower and laundry by the campers,
rubbish is picked and disposed, powered and non-powered sites and cabins are checked, cleaned
if needed, and grass is mown by grounds maintenance staff. The following is the diagram for the
process model for customer’s park entering and exit process,
Figure 4: Process Model for Customer’s Park Entering and Exit Process
(Source: Created by the author)
2.6 7PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance
The 7PGM model for the process of Laundry, Toilet, and Shower Usage/Maintenance has
been lined for developing the activities of the process. The activities included in this process are
cleaning and utilization of toilet and shower and laundry by the campers, powered and non-
powered sites and cabins are checked, cleaned if needed, and grass is mown by grounds
maintenance staff. It is aligned for integrating the processes for using the successful alignment of
the functions can be listed for easing the formation and development model.

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2.7 7PGM discussion for Customer’s Park Entering and Exit Process
The 7PGM model for the process of Customer’s Park Entering and Exit Process has been
lined for developing the activities of the process. The activities included in this process are
customer check-in, signing register, visitors have to clear their accounts, visitors leave the park
@ 21:45, park security round @21:30, and gates are locked @22:00. The operations would be
implied for the management.
2.8 Cycle time for Laundry, Toilet, and Shower Usage/Maintenance
The total time required for laundry, toilet, and shower clearing and utilization would be
summed for calculating the total time. The activities of the process includes,
o Cleaning and utilization of toilet and shower and laundry by the campers
o Rubbish is picked and disposed
o Powered and non-powered sites and cabins are checked, cleaned if needed
o Grass is mown by grounds maintenance staff
The calculation of the times is shown below,
Activities Time
Cleaning Session 30 mins
Rubbish pickup and disposal 45 mins
Site cleaning 5 mins
Mowing of site 10 mins
Cleaning the cabins 45 mins
Total Time 135 mins

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2.9 Cycle time for Customer’s Park Entering and Exit Process
The total time required for registering and executing the park would be summed for
calculating the total time. The activities of the process includes,
o Customer Check-In
o Signing Register
o Entering details of the driver(s) current driver(s) license, and their vehicle(s)
registration
o Staff provide park map to customer explaining locations of camping sites, cabins,
laundry, toilet, and shower blocks, BBQ facilities, rubbish disposal, swimming
pool, mini-golf, tennis courts, and recreation room
o Visitors have to clear their accounts
o Park Security Round @21:30
o Visitors leave the park @ 21:45
o Gates are locked @22:00
The calculation of the times is shown below,
Activities Time
Early time 10 mins

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Entering information in database 10 mins
Photograph ID 5 mins
Required paperwork 5 mins
Providing details 5 mins
Explanation 5 mins
Staff demonstration 5 mins
Total time 45 mins
2.10 Redesign for Laundry, Toilet, and Shower Usage/Maintenance
Figure 5: Redesigned Model for Laundry, Toilet, and Shower Usage/Maintenance
(Source: Created by the author)
2.11 Redesign for Customer’s Park Entering and Exit Process

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Figure 6: Redesigned Model for Customer’s Park Entering and Exit Process
(Source: Created by the author)
3.0 Conclusion
It can be concluded from the assignment that the analysis of the specific management of
the activities for implying the successful evaluation management. The assignment had covered
the impact of business process development for integrating the functional analysis of the
operations and evaluating the functional management. The alignment of the successful
compilation of the project activities had been done with the help of the innovative design
engineering. The business process development would be aligned for integrating the evaluation
of the factors for integrating the completion of the design development. It is also crucial for
improving the innovation and development models. The allocation of the successive
management process can be achieved with the continuation of the smart project evaluation.

14BUSINESS PROCESS ANALYTICS AND CHANGE
4.0 Bibliography
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