Business Process Architecture Analysis and Report for Consultancy Firm

This report provides a detailed analysis of the business process architecture for a consultancy firm. It begins by identifying the core objective of the firm, which is to effectively attend to customers, understand their needs, assign them to consultants, and manage the payment process. The report explores different client types, including long-term, current, and new clients, emphasizing the importance of client verification. It outlines the functions within the architecture, such as client verification, registration, help desk, the core consultancy process, payment, and feedback. A function matrix is presented to illustrate the activities associated with each client type. The report also identifies the activities that are similar across all client types, such as client verification, help desk, and feedback, providing a comprehensive view of the firm's operational processes. The report concludes with a bibliography of relevant sources.

Running head: BUSINESS PROCESS ARCHITECTURE
BUSINESS PROCESS ARCHITECTURE
Name of the Student
Name of the University
Author Note:

1Business Process Architecture
Introduction:
The primary objective of this paper is to identify the process architecture for a
business consultancy firm. Followed by this objective it will also consist a detail elaboration
of the approached architecture, the cases present in the approached architecture as well as the
functionalities of the approached architecture. In order to support the above discussion this
paper will also consists a case matrix as well as a functional matrix. Followed by this a brief
discussion on the business process architecture for the consultancy firm is mentioned below:
Business Process Architecture –
Followed by the case scenario it has been decided to approach such process
architecture in which the fir can effectively attend the customer, investigate their concerned
areas, send them to the consultant lastly they will further proceed for the payment process.
Following the above mentioned activities it has been also noticed that one of the most
significant objective of the organization to provide best services to their customers as well as
to maintain a long term relationship with its customers. Considering these aspects the
identified cases for the process architecture is listed below:
Case types in business process architecture –
In this approached process architecture there are several case types present which
includes the Client Types, Services Types, marketing management case type as well as the
process types. However, among these three case types one of the most impactful case type is
the Client types as it has been noticed from the case scenario as well as a thorough
investigation on the business process of a consultancy firm that in a consultancy firm various
types of client appears with various problems. With the purpose to initiate the process the
client must verify themselves with proper identification proof then they can process further
with the core process.

2Business Process Architecture
Long Term Client(s) Current Client(s) New Client(s)
Fig 1: Basic Client Case types of the Consultancy firm
Functions of the identified case type in Business Process Architecture –
Followed by the identification of the case types present in the business process
architecture it has been observed that significant features and functionalities has been
observed by those identified cases which includes the client verification, client registration,
client help desk, consulting process, payment, client feedback. Considering the above
mentioned discussion the function matrix is provided below:
………………………………….
Client Verification
Client Registration
Client Help Desk
Service(s)
Core Consultancy Process
Organizes Meeting
…………………………………..
Payment
Client Feedback
Figure 2: Functions of a Consultancy firm

3Business Process Architecture
Function Matrix –
Followed by the above aspects a function matrix is mentioned below in which the
activities as well as the case types are mentioned below with respect to the case types-
Long Term Client(s) Current Client(s) New Client(s)
Client Verification X X X
Client Registration X X
Client Help Desk X X X
Core Consultancy
Process
X X X
Meeting(s) X X
Payment X X X
Client Feedback X X X
Fig 3: Function Matrix for Consultancy firm
Identification of the activities for the function matrix:
After identifying the case types as well as the functions present in the mentioned case
type it has been observed that there are several activities which are similar for the all of the
client types. Hence, in the below matrix the similar processes has been specified. Followed
by this object it has been noticed that the client verification process is same for all types of
cases present in the client types of case. Along with it the client help desk and the client
feedback also performed in all of the mentioned client types.
Case types
Function(s)

4Business Process Architecture
Long Term Client(s) Current Client(s) New Client(s)
Client Verification X X X
Client Registration X X
Client Help Desk X X X
Core Consultancy
Process
X X X
Meeting(s) X X
Payment X X X
Client Feedback X X X
Fig 4: Process identification for the Consultancy Firm
Case types
Function(s)

5Business Process Architecture
Bibliography:
Dumas, M., La Rosa, M., Mendling, J. and Reijers, H.A., 2018. Process Identification.
In Fundamentals of Business Process Management (pp. 35-73). Springer, Berlin, Heidelberg.
Jaradat, S. and Sexton, M., 2016, September. BIM articulation in different-sized architectural
firms. In Proc., Proceedings of the 32nd Annual ARCOM Conference (pp. 63-72).
Liu, Y., Wei, J., Zhou, D., Ying, Y. and Huo, B., 2016. The alignment of service architecture
and organizational structure. The Service Industries Journal, 36(9-10), pp.396-415.