Business Process Engineering

This document provides an overview of business process engineering, focusing on BPMN, workflow design, assignment of activities, and SAP workflow diagram. It discusses the importance of business process engineering in improving organizational efficiency and includes a bibliography for further reading.

Running head: BUSINESS PROCESS ENGINEERING
Business process engineering
Name of the Student:
Name of the university:
Author Note

1
Marketing Department
Premium Patio Furniture
Accounts Department
Warehouse
Sales Representative
Orders fulfillment clerk
Installer
Packer
BUSINESS PROCESS ENGINEERING
Part 1 BPMN
The BPMN 2.0 diagram has been created for the Premium Patio Furniture Company.
Part 2 Workflow Design
1. Organizational Plan
2. Activity Description
Activity Description
Updating Oder Details The sales representative updates the details of the order.
Record Customer Details The customer details are recorded along with recording the

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BUSINESS PROCESS ENGINEERING
details of the order.
Contract builders In case the builders are required, they will be contacted.
Customer Negotiation A meeting is organization for conducting the negotiations with
the customers.
Accept Orders The order fulfillment client accepts the order if the payment is
validated.
Drop Orders The order is dropped if no payment is made.
Process order The orders are processed by the order fulfilment clerk.
Requested materials
reservation
The materials required for any order are requested.
Inform Warehouse The warehouse is provided with the information about the
order and the order is made ready to be packed and shipped.
Install Confirmation The installer controls and confirms the installation.
Packing and Shipping Orders The packer packs the orders and ships them.
Make record A record for a completed order is stored in the system.
3. Assignment of activities
Activity Assigned to Type When Assigned Reason for
selection and
when assigned
Updating Oder
Details
The sales
representative
Sales and
marketing
At the starting
phase of the
process
The sales
representative
updates the
details of the
order.
Record
Customer
Details
The sales
representative
The sales
department
At the starting
phase of the
process
The customer
details are
recorded along
with recording
the details of the

3
BUSINESS PROCESS ENGINEERING
order.
Contract
builders
The sales
representative
The sales
department
At the
negotiation
phase of the
process
In case the
builders are
required, they
will be
contacted.
Customer
Negotiation
After the
negotiation
phase of the
process
A meeting is
organization for
conducting the
negotiations
with the
customers.
Accept Orders The order
fulfillment clerk
The accounts
department
After order
confirmation
The order
fulfillment client
accepts the order
if the payment is
validated.
Drop Orders The order
fulfillment clerk
The accounts
department
If the payment is
not done
The order is
dropped if no
payment is
made.
Process order The order
fulfillment clerk
The accounts
department
After order
confirmation
The orders are
processed by the
order fulfilment
clerk.
Requested
materials
reservation
The order
fulfillment clerk
The accounts
department
After order
confirmation
The materials
required for any
order are
requested.
Inform
Warehouse
Installer Warehouse After order
confirmation
The warehouse
is provided with

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BUSINESS PROCESS ENGINEERING
the information
about the order
and the order is
made ready to be
packed and
shipped.
Install
Confirmation
Installer Warehouse The order has
been completed
The installer
controls and
confirms the
installation.
Packing and
Shipping Orders
Packer Warehouse The order has
been completed
The packer
packs the orders
and ships them.
Make record Packer Warehouse The order has
been completed
A record for a
completed order
is stored in the
system.

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Running head: BUSINESS PROCESS MODELLING
BUSINESS PROCESS ENGINEERING
4. SAP Workflow Diagram
The SAP Workflow diagram has been created for the Premium Patio Furniture Company.

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BUSINESS PROCESS ENGINEERING
Bibliography
[1] Rosemann, M. and vom Brocke, J. The six core elements of business process management. In
Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg, 2015.
[2] Stavrou, V., Kandias, M., Karoulas, G. and Gritzalis, D. September. Business Process
Modeling for Insider threat monitoring and handling. In International Conference on Trust,
Privacy and Security in Digital Business (pp. 119-131). Springer, Cham, 2014.
[3] Jeston, J.. Business process management. Routledge , 2014.
[4] Biard, T., Le Mauff, A., Bigand, M. and Bourey, J.P, October. Separation of decision
modeling from business process modeling using new “Decision Model and Notation”(DMN) for
automating operational decision-making. In Working Conference on Virtual Enterprises (pp.
489-496). Springer, Cham., 2015.
[5] Zhu, X., vanden Broucke, S., Zhu, G., Vanthienen, J. and Baesens, BEnabling flexible
location-aware business process modeling and execution. Decision Support Systems, 83, pp.1-9.,
2016.
[6] Chang, J.F. Business process management systems: strategy and implementation. Auerbach
Publications, 2016.