Business Process Engineering

Running head: BUSINESS PROCESS ENGINEERING
Business process engineering
Name of the Student:
Name of the university:
Author Note

1
Marketing Department
Premium Patio Furniture
Accounts Department
Warehouse
Sales Representative
Orders fulfillment clerk
Installer
Packer
BUSINESS PROCESS ENGINEERING
Part 1 BPMN
The BPMN 2.0 diagram has been created for the Premium Patio Furniture Company.
Part 2 Workflow Design
1. Organizational Plan
2. Activity Description
Activity Description
Updating Oder Details The sales representative updates the details of the order.
Record Customer Details The customer details are recorded along with recording the

2
BUSINESS PROCESS ENGINEERING
details of the order.
Contract builders In case the builders are required, they will be contacted.
Customer Negotiation A meeting is organization for conducting the negotiations with
the customers.
Accept Orders The order fulfillment client accepts the order if the payment is
validated.
Drop Orders The order is dropped if no payment is made.
Process order The orders are processed by the order fulfilment clerk.
Requested materials
reservation
The materials required for any order are requested.
Inform Warehouse The warehouse is provided with the information about the
order and the order is made ready to be packed and shipped.
Install Confirmation The installer controls and confirms the installation.
Packing and Shipping Orders The packer packs the orders and ships them.
Make record A record for a completed order is stored in the system.
3. Assignment of activities
Activity Assigned to Type When Assigned Reason for
selection and
when assigned
Updating Oder
Details
The sales
representative
Sales and
marketing
At the starting
phase of the
process
The sales
representative
updates the
details of the
order.
Record
Customer
Details
The sales
representative
The sales
department
At the starting
phase of the
process
The customer
details are
recorded along
with recording
the details of the