BUSINESS PROCESS MANAGEMENT l ASSIGNMENT

Running head: MPM701 – BUSINESS PROCESS MANAGEMENT
MPM701 – BUSINESS PROCESS MANAGEMENT
Name of student
Name of university
Author’s note:

1
MPM701 – BUSINESS PROCESS MANAGEMENT
Table of Contents
Problem Analysis...........................................................................................................2
Problem identification................................................................................................2
Causes and consequences of problem........................................................................2
Capabilities gap..........................................................................................................2
Performance gap.........................................................................................................3
As-Is process model...................................................................................................4
Project scoping diagram.............................................................................................5
Proposed Solution..........................................................................................................5
Business process architecture.....................................................................................5
To-Be process.............................................................................................................6
To-Be process model..................................................................................................7
Key aspects.................................................................................................................7
Organisational structure.............................................................................................8
References......................................................................................................................9

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MPM701 – BUSINESS PROCESS MANAGEMENT
Problem Analysis
Problem identification
The immediate problem in the business is the improper inventory management of the
company. No dedicated staff is present in the organization for monitoring the inventory level
of the organization and it leads to the lack of proper information about the stock of the
company and the customers are not being provided with the products that are required
immediately. When any customer has placed the order of the watches, and the product is not
present in the organization then it is needed that the company first creates a purchase order
for the products and gains the product. The customer is made to wait for significant time and
till the company has the product in their possession, they are not able to deliver the products
to the customers. The leads to significant customer dissatisfaction and revenue of the
company is also decreased.
Causes and consequences of problem
The main cause of this issue is the lack of dedicated staff for monitoring the inventory
level of the company. The consequence of this issue is that the customers are not being
provided with the products immediately whenever needed. There is significant increase in the
customer dissatisfaction from the company.
Capabilities gap
Category Current
State
Desired State Gap
Identified
Corrective
Actions
Priority
(L,M,H)
Organizational Sales order
form is kept
in the box in
Proper
management
of the sales
Feasibility of
any other
alternative is
The
company
needs to
H