Business Process Management Analysis and Recommendations Report

This report provides a comprehensive analysis of the business process management (BPM) at Crater Lakes Caravan and Camping Park. It begins with an executive summary and introduces the context of managing the business. The discussion section evaluates the park's operations using various BPM models, including Porter's value chain and the capability maturity model. It categorizes processes, such as guest management and accommodation, and uses a case function matrix to illustrate relationships. The report details process models for both management and support, including discussions on 7PGM principles for optimization. Cycle times for key processes like registration and cleaning are calculated. Recommendations for redesign and automation are also provided, concluding with the potential for improved business processes through automation and strategic model application. References to relevant academic sources are included.

Running head: BUSINESS PROCESS MANAGEMNT
BUSINESS PROCESS MANAGEMNT
Name of the Student:
Name of the University:
Author Note:

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Executive Summery
The business process management aims to improve the current business process management
and helps the organization to deliver the right outcome. The objective of the business process
management also consists of the delivery the quality services to the consumers. In this paper the
business process of the Crater Lakes Caravan and Camping Park has been discussed. Different
theories of the business process management has been developed for the discussion. The
recommendations and the conclusion are made on the findings from the discussion.

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Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
Capability Maturity Model:.........................................................................................................4
Case function matrix:...................................................................................................................4
Process model for management:.................................................................................................5
7PGM discussion for the managing of the process of management:...........................................6
7PGM discussion for the managing of the support process:.......................................................7
Cycle time regarding the management process...........................................................................7
Cycle time regarding the support process....................................................................................7
Redesign for the management process........................................................................................7
Redesigning for the support process............................................................................................7
Automation:.................................................................................................................................8
Conclusion.......................................................................................................................................8
References......................................................................................................................................10

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Introduction
There are various process for the management of the business. However, managing the
business certain things are needed to be considered. The business of the Crater Lakes Caravan
and Camping Park has been evaluated in this paper (Sharma, Mithas & Kankanhalli,2014). In
this context different aspects of the business from the different perspective can be evaluated
through the application of the various business models. The assumptions are made from the
discussion which helps to identify the flow of the business process of Crater Lakes Caravan and
Camping Park.
Discussion
The business process is the flow of the activity that provides the guideline to the
management for using the resources to achieve the desired goals for the organization. The
process model can be categorized in to different categories (Riggins & Wamba, 2015). One of
such category is the value chain model of Porter. The idea behind the value chain model is to
view to the process of providing service to the organization as the collection of subsystems and
the inputs along with the different functionalities (Metzger et al.,2015). The Porter’s value chain
model consists of the inbound logistic , operation ,outbound logistics, marketing and sales. The
improvement and the managing of the business process will achieve the business goals of the
organization. Apart from that the main advantage of the Porter’s value chain is that the resources
and the cost for the development of the business process can be measured.
The application of the porter’s value chain can be applied for the development of the
business process of Crater Lakes Caravan and Camping Park. The main objective of this
business process is to provide the right accommodation to the people who will stay at the

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camping parks. There are certain facilities those are needed to be provided to the users. In this
case large amount of the resources are needed to establish the accommodation and the analysis
of the result of the market situation are needed to be done.
Process Categorization Model:
Primary Activities Secondary Activities
 Keeping track of the guest: This
includes checking the driver’s license
of the guests before providing them
accommodations.
 Providing accommodation to the guests
with luxury facilities.
 Maintaining the cleaning of the
surroundings and the accommodations.
 Giving rent to the different playing
equipment like basketball and tennis
rackets to the guests.
 Providing facility of the indoor playing
room for kids.
 Providing free internet services for the
guests.
 Providing discounts on certain
conditions and situations.
Capability Maturity Model:
Level Processes
Level 5 Improvement of the whole process
Level 4 Billing process, managing the inventory.
Level 3 Providing luxury accommodations to the guests
along with providing other luxury services.
Level 2 The process of keeping and manage the records of

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the guests
Level 1 The system that can keep track of the guests and
will manage the business of providing
accommodations for the guests.
Capability Maturity Model is concerned about the refinement of the process of the
business. It is the collective structure of the elements those indicate the progress of the whole
business process. There are five steps in the capability maturity model-initialization, manage,
defined, measured , optimization.
In case of Crater Lakes Caravan and Camping Park the initial phase of the development
is very complicated and ambiguous. To understand the available resources and the requirements
the managing of the requirements and the resources are needed (Chen et al.,2015). The works
and the processes are needed to be defined in the course of the development of the camping
accommodation in Crater lake. The objective of the Crater Lakes Caravan and Camping Park is
measurable as the objective of this project is to provider proper accommodation to the people
during camping. The optimization of the resources and the time will help the organization to
deliver the right outcome without wastage of resources and time.
Case function matrix:

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Figure 2: Cause Function Matrix
Source: (Akter et al.2016).
Process model for management:
For the managing of the administrative functions which includes keeping the track of the
visitors and maintaining their identity along with the identification is a complex process. In
order to manage the administrative process the implementation of the enterprise resource
management can be done. There are various ERP software which allows the organization to
manage the various processes and the modules of the functioning (Schulte et al.,2015).Crater
Lakes Caravan and Camping can use of the available ERP software applications for managing
different functions and merging of the of the operations of management and the business
process. The use of the ERP software will be helpful for managing the business .
Process model for support: In order to support the consumers and helping them to provide
the right information is important for the better customer experience (Tandoc Jr,2014). Apart

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from that the managing of the finance and providing the implementation of the ICT and human
resources in the organization the implementation of the emerging technology is needed to be
done. In order to process the requests from the guest and taking the orders the organization can
launch a website which will help in the interaction between the visitors and the organization.
Apart from that the use of the digital media for the marketing purpose will be also helpful for
organization. The e-commerce website can be developed for the implementation of these
requirements regarding the support model of the organization.
Process 1: Process of Management:

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Process 2: Cleaning process
7PGM discussion for the managing of the process of management:
The managing of the processes related to the management can be organized and managed
through the use of the 7PGM.

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G1- The process of the management contains different modules. The minimization of the
modules will be helpful for the managing of the whole system.
G2: The communication path between different modules of the management process and
the administrative modules is needed to be minimized.
G3: The modification of the event starts at one point and ends at another point.
G4: The modified structure is needed to be done in a structured way.
G5: The OR routing elements are needed to be avoided.
G6: The activity labels are needed to be specific.
G7: Reconstruct a model with less than 50 elements.
7PGM discussion for the managing of the support process:
G1- The minimization of the teams in the support module.
G2: improved communication plan between the support team and the consumers.
G3: The modification of the event starts at one point and ends at another point.
G4: The modified structure is needed to be done in a structured way.
G5: The OR routing elements are needed to be avoided.
G6: The activity labels are needed to be specific.
G7: Reconstruct a model with less than 50 elements.
Cycle time regarding the management process:

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 Signing of register- 5 minutes
 Exploring the entire park- 5 minutes
 Providing swipe key- 5 minutes
Total time – (5+5+5) minutes= 15 minutes
Cycle time regarding the cleaning process:
 Cleaning of toilet and shower – 30 minutes ( twice a day),Total- 2 hours a day
 Disposal of wastes- 45 minutes
 Pickup of rubbish- 45 minutes
 Mowing of grass- 10 minutes
 Site cleaning- 5 minutes
Total time- (120 +45+45+10+5) minutes= 125 minutes
Redesign for the management process: The BRP should be flexible enough and the best
practices of the BRP will indicate the possibility of the delivery of the expected result. In the
current situation, the managing of the whole business and the managing of the visitor’s record is
not organized. Along with that the organization is thinking to provide luxury accommodation
service with quality food which needs proper planning and the resource management. The proper
planning for the development of the project is missing in the case study.
Redesigning for the cleaning process: The cleaning process will help to manage the
cleaning of the surroundings along with the laundry. The allocation of the time for the cleaning
of different areas are different.
Process 1: Management Process:

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Process 2: Cleaning process: