MPM701 Assignment on the Business Process Management
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Business Process Management (MPM701)
Added on 2020-05-28
MPM701 Assignment on the Business Process Management
Business Process Management (MPM701)
Added on 2020-05-28
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Running head: BUSINESS PROCESS MANAGEMENTBusiness Process ManagementName of the StudentName of the University
BUSINESS PROCESS MANAGEMENT1Table of Contents1. Causes, Problems and Consequences:.........................................................................................22. Gap Model:..................................................................................................................................43. Project Scoping Diagram:............................................................................................................54. As-IS Diagram:............................................................................................................................6Bibliography:...................................................................................................................................8
BUSINESS PROCESS MANAGEMENT21. Causes, Problems and Consequences:CausesProblemsConsequencesInappropriate communicationamong the customers andJumbo Airlines bookingdepartment1. The customers havecomplained that inappropriatecosts are charged for flights2. The passengers are notgetting the details of flightBoth of the problems areresulting into low customersatisfaction. Jumbo Airlinesmay lose it business becauseof inappropriate services theyprovide.The catering order processingoperation is manual and timeconsuming. From getting theorders over telephone andsending mail to cateringorganization a lot time isconsumed.There has been a great delayin flight departures. The passengers are oftenunhappy because of the delayin departure. As this issue mainly happensin the busy Melbourneairport, the passengers maychoose to book flightsthrough competitors.Catering services are notavailable to all the regionalareas.The refreshments is notpossible to provide to allservices travelling toMelbourne.This will be resulted intocustomer dissatisfaction. Thecustomer will not becontacting Jumbo Airlines infuture.Various departments sends alot of paper based and emailinformation.A huge of amount ofinformation has to be handledmanually at accountingdepartment.Shelley Percival is not able tohandle the amount of workthat has to be done thusresulting into error.Shelley Percival is not able topresent at office every daythus delay in work happens.Improper communicationbetween scheduling andbooking departmentDelay in flightsThe customers of JumboAirlines is choosing to buyservices from competitorsthus resulting in loosingbusiness.
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