Business Process Management (BPM) Essay

Running Head: Business Process Management
Business Process Management (BPM)
Essay
System04104
7/26/2018

Business Process Management
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(B) Phases of Business Process Management
1. Introduction
Business Process Management plays a crucial role in the modern days of any business
organisation. There are number of advantages of implementing a BPM solution with an
integrated composition environment in the organisation. SAP NetWeaver is the popular
BPM software that provides facilities to analyse the business process and reduce the human
effort and work and save precious time of any business. The SAP NetWeaver provides easy
access to business rules and process, e.g., in the form of decision tables.
2. Objective of Implementing BPM
The implementation of BPM reduces the human efforts and provides accurate analysis
and strong decision-making power to management about any particular problem related to
business process (Khan, 2017). BPM enables the organisation to update and improve its
business organisation easily and rapidly. The SAP NetWeaver supports real-time
optimization of process execution, provide boost behind the business event-processing that
can trigger interactive or automated process adjustments.
3. Driving forces of BPM
We can define the following issues are major causes behind implementing BPM in the
organisation:
a. Customer Service Issues
b. Cost of Daily Operations
c. Low Productivity of Employees
d. Technological Advancements
e. Increasing Competition in the Industry
f. Infrastructure of Organisation
4. Phases in Implementing BPM
There are five phases in BPM system implementation in a business organisation:

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a. Designing of BPM
This is the first phase where all the business process evaluates and analyses by the top
management. A formal project team inspect all the business process where SAP NetWeaver
can be used and set a clearly defined objective for every business process and develop a
project plan.
b. Modelling and Simulation
The project team then review the capabilities of SAP NetWeaver which take 3-5 days.
The project team inspect and analyse SAP NetWeaver on every aspect and provide training to
the other concern member who connected in the implementation phase. The team develop
standard operating procedures (SOP’s) and they should make sure that they modify the
document according to their SOPs change (Mandelling, Baesens, Bernstein, & Fellmann,
2017).
c. Implementation
This is the third phase of BPM implementation and most crucial in all. Proper
implementation of the system is necessary for successful BPM implementation. The project
team needs several rounds of training to implement the SAP NetWeaver in the organisation.
The several rounds of testing needed for finally implementing the SAP NetWeaver in the
organisation.
d. Monitoring
This is the fourth phase where SAP team converted and collected pat data and creates
spreadsheets to collect and segment the data into logical tables. After all, data collected and
manually collected data is entered into the system, the team analyse the output of the SAP
NetWeaver and reviews output given by the software. In this phase, the BPM project team
analyse every output of the software and useless data and information and weed out it.
e. Optimisation
Proper care and updates are necessary after the successful implementation of BPM
solution in the organisation. It should not be considered that it is a definite beginning and end
after the successful installation of the SAP NetWeaver. The SAP NetWeaver needs time to
time update and optimisation in the features of the software that meet the future requirement
of the organisation.

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Implementation of BPM software in the business organisation requires planning,
excellent communication, and pure hard work of the project team. Once people see their ideas
into reality and process become optimized, they will realize the importance of BPM solution
and know what it exactly does.
5. Governance Process for BPM change and managing its stakeholders
There are few risks always threats business organisation after implementation of BPM
software in the organisation. These risks are as follows:
a. Employees and stakeholder’s resist of change
It is human nature that they always resist changes in their personal and professional life.
An employee who previously worked on paper and have no idea of technology or SAP
NetWeaver, always resist the implementation of it and does not see the benefits of technology
(Paschek, Draghici, & Lvascu, 2018). Such employees will delay in implementation as much
as possible. The management needs to aware them about the benefits of SAP and provides
training that mitigates such type of risks.
b. Audit Reviews and Governance in BPM
The business process governance also called process governance which involves setting
standards and priorities for BPM process and efforts. The major goal of process governance
is to minimize the work efforts in the organisation and make workflow more effective and
efficient. Process governance involves to set a centralize BPM centre of excellence to ensure
effective workflow and compare the actual results with the set standard and spread awareness
of BPM standards and priorities (Harris, 2016)). Audit reviews and process governance
monitor all the business process and prepare documents on the basis of monitoring these
business processes, success, or shortcomings.
c. Risk Management in BPM Implementation Phase
Integration Failure
Most of the business organisation now in these days using ERP or sales management
software, and if the BPM platform is failed to integrate with these systems, then it is more
possible that your BPM implementation is more likely to fail. SAP NetWeaver provide such
facilities and allowing the business organisation to easily move data from ERP software to
SAP NetWeaver and vice-versa.