Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student:
Name of the University:
Author Note

1
BUSINESS PROCESS MANAGEMENT
Table of Contents
Part B..........................................................................................................................................2
Advanced BPMN/BPM Lifecycle..........................................................................................2
Scenario 4.A...............................................................................................................................2
Task 4.A.1..........................................................................................................................2
Task 4.A.2..........................................................................................................................2
Task 4.A.3..........................................................................................................................3
Task 4.A.4..........................................................................................................................4
Task 4.A.5..........................................................................................................................4
Task 4.A.6..........................................................................................................................5
Task 4.A.7..........................................................................................................................8
Scenario 4.B...........................................................................................................................8
Task 4.B.1..........................................................................................................................8
Task 4.B.2..........................................................................................................................9
Task 4.B.2..........................................................................................................................9
Task 4.B.3........................................................................................................................11
Bibliography.............................................................................................................................13
Part B
Advanced BPMN/BPM Lifecycle
Scenario 4.A

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BUSINESS PROCESS MANAGEMENT
Task 4.A.1
Task 4.A.2
Value Added Business Value Added Non-Value Added
 Send resolution
 Write resolution
 Reply to client
 Estimation
 Pick up request
 Searching and
solving
 Solution for request
 Client review
acknowledgement
 Call Request
 Send to client
 Forwarded to level 2
staff
 Check Solution
 Waiting for request
 Prioritize request
 View Request

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BUSINESS PROCESS MANAGEMENT
Task 4.A.3
Total time of Value-added processes:
Call Request – 5 minutes
Revert to client – 5 Minutes
Searching and solving – 2 hours – 120 minutes
Write resolution – 20 minutes
Check Solution – 20 hours – 1200 minutes
Send resolution – 20 minutes
Solution for request - 10 minutes
Estimation – 20 minutes
Pick up request – 20 hours – 1200 minutes
Client review acknowledgement – 10 minutes
Total time of value-added process: 2610 minutes
Lead Time of the Process:
Forwarded to level 2 staff - 2 minutes
Waiting for request – 2 hours – 120 minutes
Prioritize request – 5 minutes
Call Request – 5 minutes
Revert to client – 5 Minutes
Searching and solving – 2 hours – 120 minutes