Business Process Management
Added on 2023-03-23
12 Pages1091 Words84 Views
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Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student:
Name of the University:
Author Note
Business Process Management
Name of the Student:
Name of the University:
Author Note
1
BUSINESS PROCESS MANAGEMENT
Table of Contents
Part B..........................................................................................................................................2
Advanced BPMN/BPM Lifecycle..........................................................................................2
Scenario 4.A...............................................................................................................................2
Task 4.A.1..........................................................................................................................2
Task 4.A.2..........................................................................................................................2
Task 4.A.3..........................................................................................................................3
Task 4.A.4..........................................................................................................................4
Task 4.A.5..........................................................................................................................4
Task 4.A.6..........................................................................................................................5
Task 4.A.7..........................................................................................................................8
Scenario 4.B...........................................................................................................................8
Task 4.B.1..........................................................................................................................8
Task 4.B.2..........................................................................................................................9
Task 4.B.2..........................................................................................................................9
Task 4.B.3........................................................................................................................11
Bibliography.............................................................................................................................13
Part B
Advanced BPMN/BPM Lifecycle
Scenario 4.A
BUSINESS PROCESS MANAGEMENT
Table of Contents
Part B..........................................................................................................................................2
Advanced BPMN/BPM Lifecycle..........................................................................................2
Scenario 4.A...............................................................................................................................2
Task 4.A.1..........................................................................................................................2
Task 4.A.2..........................................................................................................................2
Task 4.A.3..........................................................................................................................3
Task 4.A.4..........................................................................................................................4
Task 4.A.5..........................................................................................................................4
Task 4.A.6..........................................................................................................................5
Task 4.A.7..........................................................................................................................8
Scenario 4.B...........................................................................................................................8
Task 4.B.1..........................................................................................................................8
Task 4.B.2..........................................................................................................................9
Task 4.B.2..........................................................................................................................9
Task 4.B.3........................................................................................................................11
Bibliography.............................................................................................................................13
Part B
Advanced BPMN/BPM Lifecycle
Scenario 4.A
2
BUSINESS PROCESS MANAGEMENT
Task 4.A.1
Task 4.A.2
Value Added Business Value Added Non-Value Added
Send resolution
Write resolution
Reply to client
Estimation
Pick up request
Searching and
solving
Solution for request
Client review
acknowledgement
Call Request
Send to client
Forwarded to level 2
staff
Check Solution
Waiting for request
Prioritize request
View Request
BUSINESS PROCESS MANAGEMENT
Task 4.A.1
Task 4.A.2
Value Added Business Value Added Non-Value Added
Send resolution
Write resolution
Reply to client
Estimation
Pick up request
Searching and
solving
Solution for request
Client review
acknowledgement
Call Request
Send to client
Forwarded to level 2
staff
Check Solution
Waiting for request
Prioritize request
View Request
3
BUSINESS PROCESS MANAGEMENT
Task 4.A.3
Total time of Value-added processes:
Call Request – 5 minutes
Revert to client – 5 Minutes
Searching and solving – 2 hours – 120 minutes
Write resolution – 20 minutes
Check Solution – 20 hours – 1200 minutes
Send resolution – 20 minutes
Solution for request - 10 minutes
Estimation – 20 minutes
Pick up request – 20 hours – 1200 minutes
Client review acknowledgement – 10 minutes
Total time of value-added process: 2610 minutes
Lead Time of the Process:
Forwarded to level 2 staff - 2 minutes
Waiting for request – 2 hours – 120 minutes
Prioritize request – 5 minutes
Call Request – 5 minutes
Revert to client – 5 Minutes
Searching and solving – 2 hours – 120 minutes
BUSINESS PROCESS MANAGEMENT
Task 4.A.3
Total time of Value-added processes:
Call Request – 5 minutes
Revert to client – 5 Minutes
Searching and solving – 2 hours – 120 minutes
Write resolution – 20 minutes
Check Solution – 20 hours – 1200 minutes
Send resolution – 20 minutes
Solution for request - 10 minutes
Estimation – 20 minutes
Pick up request – 20 hours – 1200 minutes
Client review acknowledgement – 10 minutes
Total time of value-added process: 2610 minutes
Lead Time of the Process:
Forwarded to level 2 staff - 2 minutes
Waiting for request – 2 hours – 120 minutes
Prioritize request – 5 minutes
Call Request – 5 minutes
Revert to client – 5 Minutes
Searching and solving – 2 hours – 120 minutes
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