Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student:
Name of the University:
Author Note

1
BUSINESS PROCESS MANAGEMENT
Table of Contents
Part B..........................................................................................................................................2
Advanced BPMN/BPM Lifecycle..........................................................................................2
Scenario 4.A...............................................................................................................................2
Task 4.A.1..........................................................................................................................2
Task 4.A.2..........................................................................................................................2
Task 4.A.3..........................................................................................................................3
Task 4.A.4..........................................................................................................................4
Task 4.A.5..........................................................................................................................4
Task 4.A.6..........................................................................................................................5
Task 4.A.7..........................................................................................................................7
Scenario 4.B...........................................................................................................................8
Task 4.B.1..........................................................................................................................8
Task 4.B.2..........................................................................................................................8
Task 4.B.2..........................................................................................................................8
Task 4.B.3........................................................................................................................11
Bibliography.............................................................................................................................12
Part B
Advanced BPMN/BPM Lifecycle
Scenario 4.A

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BUSINESS PROCESS MANAGEMENT
Task 4.A.1
Task 4.A.2
Value Added Business Value Added Non-Value Added
 Client call
 Resolve Issue
 Research problem
 Revert back to client
 Check Client
Feedback
 Create Resolution
 Complete
 Forward to level 2
employee
 Create Priority Level
 Check Request
 Evaluate situation
 Research problem
 Send resolution
Task 4.A.3
Value-added time of the process:
Client call – 5 minutes
Resolve Issue - 5 minutes

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BUSINESS PROCESS MANAGEMENT
Research problem – 20 hours – 1200 hours
Revert to client – 20 minutes
Check Client Feedback – 20 hours – 1200 hours
Create Resolution – 20 minutes
Complete – 20 minutes
Lead Time of the Process:
Client call – 5 minutes
Resolve Issue - 5 minutes
Research problem – 20 hours – 1200 hours
Revert to client – 20 minutes
Check Client Feedback – 20 hours – 1200 hours
Create Resolution – 20 minutes
Complete – 20 minutes
Forward to level 2 employee – 2 minutes
Create Priority Level – 5 minutes
Check Request – 1 hour – 60 minutes
Evaluate situation – 2 hours – 120 minutes
Research problem – 2 hours – 120 minutes
Send resolution – 20 minutes