Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student:
Name of the University:
Author Note

1
BUSINESS PROCESS MANAGEMENT
Table of Contents
Part B..........................................................................................................................................2
Advanced BPMN/BPM Lifecycle..........................................................................................2
Scenario 4.A...............................................................................................................................2
Task 4.A.1..........................................................................................................................2
Task 4.A.2..........................................................................................................................2
Task 4.A.3..........................................................................................................................3
Task 4.A.4..........................................................................................................................4
Task 4.A.5..........................................................................................................................4
Task 4.A.6..........................................................................................................................5
Task 4.A.7..........................................................................................................................7
Scenario 4.B...........................................................................................................................7
Task 4.B.1..........................................................................................................................7
Task 4.B.2..........................................................................................................................7
Task 4.B.3..........................................................................................................................8
Task 4.B.4..........................................................................................................................9
Bibliography.............................................................................................................................11
Part B
Advanced BPMN/BPM Lifecycle
Scenario 4.A

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BUSINESS PROCESS MANAGEMENT
Task 4.A.1
Task 4.A.2
Value Added Business Value Added Non-Value Added
 Attend client
 Resolve Issue
 Check with client
 Request Evaluation
 Pick Request
 Resolution of request
 Write resolution
 Send resolution
 Review
 Forwarded to level 2
staff
 Request Priority set
up
 Send to client
 Check Solution
 Request Checking
 Waiting for request
Task 4.A.3
Value-added time of the process:
Attend client – 5 minutes
Resolve Issue - 10 minutes

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BUSINESS PROCESS MANAGEMENT
Revert to client – 5 Minutes
Request Evaluation – 20 minutes
Pick Request – 20 hours – 1200 minutes
Resolution of request – 2 hours – 120 minutes
Write resolution – 20 minutes
Check Solution – 20 hours – 1200 minutes
Send resolution – 20 minutes
Review – 10 minutes
Total time of value-added process: 2610 minutes
Lead Time of the Process:
Forwarded to level 2 staff - 2 minutes
Request Priority set up– 5 minutes
Send to client – 20 hours – 1200 minutes
Request Checking – 1 hour – 60 minutes
Waiting for request – 2 hours – 120 minutes
Lead time of the process: 3997 minutes
Task 4.A.4
Number of seconds in a day – 60*60*24
Request/Pay – 50
Request at any moment of time – 50/ (60*60*24) = 0.0005787