Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student:
Name of the University:
Author Note

1
BUSINESS PROCESS MANAGEMENT
Table of Contents
Part B..........................................................................................................................................2
Advanced BPMN/BPM Lifecycle..........................................................................................2
Scenario 4.A...............................................................................................................................2
Task 4.A.1..........................................................................................................................2
Task 4.A.2..........................................................................................................................2
Task 4.A.3..........................................................................................................................3
Task 4.A.4..........................................................................................................................4
Task 4.A.5..........................................................................................................................4
Task 4.A.6..........................................................................................................................5
Task 4.A.7..........................................................................................................................8
Scenario 4.B...........................................................................................................................8
Task 4.B.1..........................................................................................................................8
Task 4.B.2..........................................................................................................................9
Task 4.B.2..........................................................................................................................9
Task 4.B.3........................................................................................................................11
Bibliography.............................................................................................................................13
Part B
Advanced BPMN/BPM Lifecycle
Scenario 4.A

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BUSINESS PROCESS MANAGEMENT
Task 4.A.1
Task 4.A.2
Value Added Business Value Added Non-Value Added
 Register New request
 Resolution
 Revert back to client
 Evaluate request
 Pick up request
 Research and
Resolve
 Write resolution
 Send resolution
 Client feedback
 Forwarded to level 2
staff
 Prioritize request
 Send to client
 Check Solution
 Check Request
 Waiting for request
Task 4.A.3
Total time of Value-added processes:
Register new request – 5 minutes

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BUSINESS PROCESS MANAGEMENT
Resolution - 10 minutes
Revert to client – 5 Minutes
Evaluate request – 20 minutes
Pick up request – 20 hours – 1200 minutes
Research and Resolve – 2 hours – 120 minutes
Write resolution – 20 minutes
Check Solution – 20 hours – 1200 minutes
Send resolution – 20 minutes
Client feedback – 10 minutes
Total time of value-added process: 2610 minutes
Lead Time of the Process:
Forwarded to level 2 staff - 2 minutes
Prioritize request – 5 minutes
Send to client – 20 hours – 1200 minutes
Check Request – 1 hour – 60 minutes
Waiting for request – 2 hours – 120 minutes
Lead time of the process: 3997 minutes
Therefore, the efficiency of the system is 2610/3997 * 100 = 65.29 %
Task 4.A.4
Total seconds in a minute – 60