IS 3560 - Business Process Management - Case Study

   

Added on  2020-03-01

18 Pages3252 Words44 Views
1CASE STUDY OF BPMBusiness Process management: Case Study Analysis1 | Page
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2CASE STUDY OF BPMExecutive SummaryIt important for any hospital to keep track of all of thepatients’communicationwith theinstitution but the systems usually gives importance to documentation of manual healthcareprocedures. This is done tofulfilthe compliance and regulatory needs rather than giving the bestquality of care to patients.Forhaving a better patient care standards inthis eraof changing bestpractices,ageingpopulation, rising expenses, data explosion and payment reforms, it is no longerpossible to depend on manual procedures (Szelągowski, 2014).2 | Page
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3CASE STUDY OF BPMTable of ContentsExecutive Summary...............................................................................................................................2Part 1......................................................................................................................................................4Introduction..................................................................................................................................4Level 1 BPM notation. This is an AS-IS diagram.......................................................................4Use of BPM in the Maroondah hospital.......................................................................................5BPM.............................................................................................................................................6Conclusion...................................................................................................................................8Part 2 Report..........................................................................................................................................9Executive summary......................................................................................................................9Introduction..................................................................................................................................9The healthcare organisation, its structure and culture and how these impact on their processes and process re-design projects.....................................................................................................9Business process layers..............................................................................................................10Interlayer relations.....................................................................................................................13Recommendation.......................................................................................................................13References............................................................................................................................................153 | Page
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4CASE STUDY OF BPMPart 1Introduction Looking at the given case study the major issue is that the health careprocedures haveto beautomated in all the possible manners.Due to this, the business process management systemscome intopictureto this. This means that the workflow integration, regulations and analyticshave been highly contributory for improvement of the efficiency, quality, and the flexibility ofthe processes of the Maroondah hospital. This report shows how BPM technologies can beutilised with the given Maroondah hospital for improvement of compliance, quality of care andsuccess.Level 1 BPM notation. This is an AS-IS diagramThe General Medical Process (AS-IS)The procedure initiates with the receptionist who registers a patient at the front desk and gives anappointment for the initial checkups (Miers, 2006). This check up is performed by the DoctorWho then tells the further course of action. In case the person is needed to be admitted then thatEngland's for admission are made else the patient is guided it to the next step. Similarly if thepatient is to be assisted by some other doctor then also a reference is made. It depends on thecondition of the patient and this one is admitted them the necessary procedures are undertakenand before discharge all the tests are carried out. All this requires the proper planning andappointments because for the therapy, test, any surgery, doctor’s checkups and all the procedureis there is importance of appointments. In case the person comes in an emergent situation thenthere is a separate doctor and separate team for diagnosis so that the procedure can be undertakenand there is no hindrance. But once the patient is admitted, and then the necessary therapies andsteps are undertaken in a planned manner.4 | Page
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