Business Process Reengineering

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Reengineering
Name of the Student
Name of the University
Author’s note:

BUSINESS PROCESS MANAGEMENT1
Table of Contents
Answer to Question 1:.....................................................................................................................2
a) Process Model:........................................................................................................................2
b) Process Improvement Areas:...................................................................................................3
Answer to Question 2:.....................................................................................................................4
a) Process Model:........................................................................................................................4
Answer to Question 3:.....................................................................................................................5
a) Reason of Implementing a Reengineering Process:................................................................5
b) Business Process Reengineering Methods:.............................................................................5
References:....................................................................................................................................10

BUSINESS PROCESS MANAGEMENT2
Answer to Question 1:
a) Process Model:
Figure 1: Business Process Model of Tapzeem
(Source: Created by Author)

BUSINESS PROCESS MANAGEMENT3
b) Process Improvement Areas:
Delay in Sales Person Tasks: The sales person is in charge of faxing the orders to the
sales organization group. For faxing the order, the salesperson needs time and the order stays in
the line for quite a while. It is accepted that 30% of the orders are not finished. At that point the
sales organization group return the order and sales group speak with the client. The entire
procedure is very tedious and incorporates a great deal of holding up time. This can be settled by
making an application for the clients. The clients will submit their requests through that
application. The application will be structured such a way, that it will possibly acknowledge an
order when it is finished.
Communication Medium: The association does not have an appropriate communication
medium. Every one of the works are done by means of fax, email or papers. The association
needs a communication medium that can interface every one of the departments in a focal area.
This improvement will immensely affect the efficiency of the association. The departments can
without much of a stretch offer information in organized way. Every one of the departments can
be conveyed effectively in the need. The salesperson will simply check fundamental things and
snap on a catch to dynamic the order and sales organization group will get a notice.
Data Flow Between Departments: None of department has same subtleties. That implies
that on the off chance that one department has one data that may not be like information
accessible in other department. On the off chance that an order has been sent for finishing, the
salesperson can't realize that until the reaction from sales administrative group comes to. A
database the executives framework can be the answer for this issues. The association can execute
a brought together database that can be utilized for putting away the subtleties of exercises and
client orders. This will have gigantic effect in the association procedure as all departments will