Business Process Management Modeling

Running head: BUSINESS PROCESS MANAGEMENT MODELING
Business Process Management Modeling
Name of the Student
Name of the Organization

1BUSINESS PROCESS MANAGEMENT MODELING
Table of Contents
1. Introduction:................................................................................................................................2
2. Background about the Organization:...........................................................................................2
3. Background about the Process:....................................................................................................3
4. As-Is Process:..............................................................................................................................4
5. Issues with the Process:...............................................................................................................4
6. Recommendations for Improvement:..........................................................................................5
7. Challenges:..................................................................................................................................7
8. Opportunities:..............................................................................................................................7
7. Concussion:..................................................................................................................................7
Bibliography:...................................................................................................................................9

2BUSINESS PROCESS MANAGEMENT MODELING
1. Introduction:
The business process management can be considered as the technique of enhancing the
workflow of an enterprise efficient and effective. Moreover, the workflow of an enterprise
becomes extremely scalable after using the business process management. The business process
management notation allows the enterprises to model the current and proposed business
processes into diagrams. The business process diagram of current workflow allows the
enterprises to identify the gaps in the current environment and evaluate the possible solutions.
The report is created based on the current processes of an enterprise named Carousell.
The organization is located in Singapore. The report concentrate on the sales process of
Carousell. The demonstration is done through text and BPMN diagrams. After analyzing the
current processes, the problems in the process has been described in details. Moreover, the
recommendations for improving the process, challenges to implement the recommended
alternatives and benefits from those changes has been discussed in detail.
2. Background about the Organization:
The chosen enterprise, Carousell, is a Singapore based organization. The organization
provide service to the consumers by selling new and second hand products. The organization
follows both the B2C and C2C e-commerce model. This is because, the organization sells
products from their warehouse that have been collected from the manufacturers directly.
Carousell also allow customers to be registered as sellers who sell second hand product and new
products. The service is provided through mobile applications and websites.

3BUSINESS PROCESS MANAGEMENT MODELING
3. Background about the Process:
The enterprise has two types of services for the customers. The new user will have to
register as a customer who can shop from Carousell. The customer can also sell products through
Carousell. In order to do that the customer have to register as seller. This way a seller can also
buy products from Carousell e-commerce system. The sales process of the organization is
depended on the system entirely. Carousell does not have any physical shop form where products
can be bought. The service of warehouse has a major importance in the organization.
As soon as the customer makes a purchase through the system, the system sends the data
to the warehouse. If the product is sold by Carousell then staff prepare for delivery. If a seller is
selling that product then Carousell warehouse will inform that seller that a product has been
booked. In either cases, the organization does not have any idea on whether the item is available
in the warehouse or not. If Carousell warehouse store those products then warehouse staff will
check in the inventory otherwise they have wait until the seller responds. Once the seller informs
that the product is available then the seller sends the product to the Carousell warehouse from
where the product will be sent to customer.
The customer also contacts the organization representatives or customer support center to
enquire about the delivery status. The staff in customer support center will note down the
customer query and inquire about it in the warehouse. Once the query is resolved, they contact
the customer and inform them about the product delivery status. The customer also requests to
cancel an order. The customer representatives then contact the warehouse to cancel the order.
The warehouse also rejects the order if the product is not available in the inventory. In some
cases they wait for few days for product delivery from manufacturers. That wait is only for seven
days. The warehouse also wait for seven days for seller to ship the delivery.