Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s note:

1BUSINESS PROCESS MANAGEMENT
Table of Contents
1. Introduction to Business Process Management:..........................................................................2
1.a Benefits and Shortcomings:...................................................................................................2
1.b BPM vs BPR Lifecycle:.........................................................................................................3
1.c Combining BPM and BPR:....................................................................................................3
2. Foundations of BPMN:................................................................................................................4
3. Intermediate BPMN:....................................................................................................................6
3.1 Explaining BPMN Model:.....................................................................................................6
3.2 BPMN Model Review:..........................................................................................................6
3.3 BPMN Models:......................................................................................................................9
3.3.A Scenario 1:.....................................................................................................................9
3.3.B Scenario 2:......................................................................................................................9
3.4 Calculating Competitive Offer:.............................................................................................9
Bibliography:.................................................................................................................................12

2BUSINESS PROCESS MANAGEMENT
1. Introduction to Business Process Management:
1.a Benefits and Shortcomings:
Business Process Management:
Advantages:
Business process management has many different advantages. Customer focus is one of
the main aspects of BPM (Rosemann & Vom Brocke, 2015). It helps in focusing on the customer
and helps in faster delivery and customizations. Employee satisfaction is another benefit of BPM
as it increases productivity by automatizing repeating tasks. This creates a happy environment in
workplace. BPM is also known for its consistency, transferability and repeatability. Each task in
BPM is executed with accurate planning and design. BPM can be easily adapted and improved
with changing times and deliver expected outcomes. This feature increases the sustainability of
the process. All the processes in BPM can be measured from start to end and the results then can
be compared with the help of analytical tools. This helps estimate the performances of each
employee.
Disadvantages:
Business Process Reengineering also has many disadvantages too. The complexity of the
BPM is a very important disadvantage (Jeston 2014). While it can be used to complete a variety
of tasks and make the business process smooth. The process can become very complex and
challenging. Skilled employee will be needed for proper operation of the BPM. The main feature
of BPM is to automate repetitive tasks and implement processes to improve and optimize them.
This can also lead to slashing of employees or job cuts in organizations.

3BUSINESS PROCESS MANAGEMENT
Business Process Reengineering:
Advantages:
There are many advantage of Business process reengineering. An organization by using
BPR can gain tremendous changes in performance. BPR results in increasing productivity which
in turn results in competitiveness (Glick 2015). BPR also helps in motivating organizations to
think big by eliminating conventional approaches. BPR follows an incremental process that
helps make noticeable changes in the organization. BPR removes other constraints from the
organization and makes the company customer focused. BPR helps in improving organization
designs and help companies in increasing market share and quality. BPR is totally based on
suggestion and feedback for continuous improvements and streamlines the working culture in the
organization.
Disadvantages:
The Business Process Reengineering has many disadvantages too. The BPR cannot be
used to achieve instant advantage over competitors. BPR is a very complex process to implement
and need expertise knowledge. BPR needs a lot of time and resources which many companies
cannot afford to invest (Rinaldi, Montanari & Bottani, 2015). Many processes in BPR needs the
use of information technology. BPR only allows improvement in certain aspects and disregard
the other departments. BPR often cannot be adapted to changing customer needs.
1.b BPM vs BPR Lifecycle:
Business Process Reengineering lacks the optimization part of the Business Process
Management. This is because the Business Process Reengineering cannot handle the outcome of