Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s note:

1BUSINESS PROCESS MANAGEMENT
Table of Contents
Part B...............................................................................................................................................2
4. Advanced BPMN/BPM Lifecycle...............................................................................................2
4.A Helpdesk Scenario:...............................................................................................................2
4.B ABC Insurance Scenario:......................................................................................................7
Bibliography:.................................................................................................................................11

2BUSINESS PROCESS MANAGEMENT
Part B
4. Advanced BPMN/BPM Lifecycle
4.A Helpdesk Scenario:
4.A.1 AS-IS BPMN Model:
Figure 1: BPMN AS-IS Diagram for IT helpdesk
(Source: Created by Author)
VA BVA NVA
Submitting a new request registering a new request Requests waiting for a Level-
1 staff to check them
Level-2 staff evaluate a
new request
Checking if a new request is
“known”
communicate the resolution
to the client
research and resolve a Level-2 prioritize a request New requests spend waiting