Business Process Modelling

Running head: BUSINESS PROCESS MODELLING
Business Process Modelling
Name of the Student
Name of the University
Author note

BUSINESS PROCESS MODELLING1
Table of Contents
Question 1........................................................................................................................................2
(a) Process Model with Swim Lane Approach for the Fulfilment Order Process.......................2
(b) Major Areas of Improvement.................................................................................................3
Question 2........................................................................................................................................6
(a) Process Model for the Handling of Southgate A&E Patients................................................6
Question 3........................................................................................................................................7
(a) Reasons for Implementing a Reengineering Process.............................................................7
(b) Methods for Implementation of Reengineering Process, Advantages and Disadvantages....8
References......................................................................................................................................10

2BUSINESS PROCESS MODELLING
Question 1
(a) Process Model with Swim Lane Approach for the Fulfilment Order Process
(Figure 1: The Process Model of the Fulfilment Order Process using Swim Lane Approach)
(Source: Created by author)

3BUSINESS PROCESS MODELLING
(b) Major Areas of Improvement
The different areas within Tapzeem Chemicals that could be further improved within the
Fulfilment Order Process. These areas would require certain forms of improvement based on a
certain form of critical observation over the entire processes performed within the fulfilment
order processes. These areas are:
1. The primary area that needs further form of improvement is based on bringing certain
kind of improvement within the checking of status for each of the clients. The status of existing
clients that includes the working personnel and employees would need further forms of
improvements. The existing clients who places the orders would be modified within the
warehouse (Hess and Benjamin 2015). The orders would need to be checked within the
warehouse for their availability. The requests for the orders from the existing clients would be
sent to the warehouse department. Upon availability and proper form of checking of client status,
the orders would be processed and dispatched. The latest status and monitoring of dispatched
orders would need to be improved.
The internal management team of the company should also ensure that the questions of
clients would be answered in proper time and thus they would be able to track the processes.
Hence, the area of monitoring of processed orders need to be improvised better. With the
implementation of such kind of processes, it would reduce the major chances of legal drawbacks
and potential losses of customer base and their trust from within the company.
2. The second area that would need further forms of improvements is the order receiving
process of Tapzeem. In the current situation of the business of Tapzeem Chemicals, a single
salesperson is responsible and allocated for the picking up of orders. This would sometimes
create a hectic situation for understanding the orders, preparing a list of the orders, picking them