Business Process Modelling Assignment
Added on 2020-03-23
6 Pages806 Words61 Views
Running head: EVENT DRIVEN PROCESS CHAIN DIAGRAMEvent Driven Process Chain Diagram for Vehicle Rental ProcessName of the StudentName of the University
EVENT DRIVEN PROCESS CHAIN DIAGRAM FOR VEHICLE RENTAL PROCESS11. EPC Diagram:Figure 1: Event-Driven Process of Car Rentals Process for Vehicle(Source: Created by Author)
EVENT DRIVEN PROCESS CHAIN DIAGRAM FOR VEHICLE RENTAL PROCESS2Description of Business: Within the car rental process, the customer reserves the carthrough online, local branch or call center. The priority of all the methods are equal. The headoffice staff records the details of the customer within the reservation system and the procedure ofrental agreement initiates.After that the vehicle reservation initiates. The organization selects the vehicle based onthe customer request and availability of the vehicles. If the vehicle is available, the car is rentedto the customer as per agreement and if not then the car from next lot is reserved for customer.There is two way through which the customer car collect the rented car. The first approach is thatthe customer will collect the car from the local branch and the second is that the rented car willbe delivered to the customer to a specific address, the address must be provided by the customer. The customer can drive the vehicle for a limited period of time, as per the information inthe agreement. If the car is jot returned within time, then the customer will be contacted and theagreement will be updated. The customer can also contact organization and update agreement. At the time of returning the vehicle, the customer have to take the car to a local branchhimself/herself. The car will be inspected by a staff or mechanic. If any fault is found then it willbe recorded. Cost of the payment will depend upon the identified fault. The staff of the organization will generate the invoice for the rent. If the customer is oneof the members of Loyality Club then the payment will be decreased otherwise it remains same.EPC Diagram Definition: The event driven process diagram within the study has beenused for presenting the business process through a flowchart. This flow chart can be used as aresource planning and recognizing potential improvement in the process.
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