Business Process Modelling Assignment with Process Model for Fulfilment Order Process

Running head: BUSINESS PROCESS MODELLING
Assignment 3 Business Process Modelling
Name of the student:
Name of the university:
Author note:

1BUSINESS PROCESS MODELLING
Table of Contents
Question 1:.................................................................................................................................2
(a) A Process Model for the Fulfilment Order Process..........................................................2
(b) Four areas in which Tapzeem could improve their Fulfilment Order Process.................3
Question 2:.................................................................................................................................4
(a) Drawing a process model for the process.........................................................................5
Question 3:.................................................................................................................................6
(a) The needs for a reengineering process..............................................................................6
(b) Explaining the different methods to implement a reengineering process........................6
References..................................................................................................................................8

2BUSINESS PROCESS MODELLING
Order
Placed
Filtration
by CCC
Acceptan
ce
Warehou
se
Packing
and others
Dispatch
Logistics
Client
Rejecti
on
Question 1:
(a) A Process Model for the Fulfilment Order Process
Figure 1: Fulfilment Order Process by Swim Lane Approach
(Source: created by author)
The figure shows the fulfillment order process, which is followed at Tapzeem
Chemicals. The company has a sales force team consisting of salespeople. The salespeople
take the orders and send them to the credit-control department for a completeness check
process. If the information supplied on the orders is incomplete these are sent back to the
salespersons. The salespersons send it to the client for confirmation on the completeness. In
case, if these orders were from the existing clients these are accepted. Based on the records
they could identify the demands. However, in case the orders are from new clients these face
dual-process behavior. If the previous credit records of the clients are potentially good the