Business Process Modelling: University of Wollongong Library

Running head: BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Business Process Modelling:
University of Wollongong Library
Name of the Student
Name of the University
Author Note

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BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Table of Contents
Introduction................................................................................................................................2
Assumptions:..............................................................................................................................2
BPM Diagram:...........................................................................................................................3
Conclusion..................................................................................................................................4
Bibliography...............................................................................................................................5

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BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Introduction
University of Wollongong Library is committed to provide excellent services to the
staffs and the students of the University. However, handling of the delay deliveries might
become an obstacle in meeting the proposed benefits to the customers. In manner to make
sure that the books are received on time, imposing additional charges can be a better strategy
however, this needs to be established in a planned way. A business Process model for
handling the delay deliveries has been proposed in this report using Bizagi modeller in
manner to demonstrate how new system could be much effective for such management and
collection of bad debts. Based on the hypothetical scenario presented in the case study, a
model is proposed in this paper demonstrating the functioning and operating of the
operational activities in an efficient and effective way.
Assumptions:
 The very first assumption is that the customer will receive all the mails and
information shared to them via e-mail even if there is not any connectivity via
telephone.
 The second assumption is when the customer returns book, the system will terminate
and the user will do it by clearing all his or her debts.
 The payment could be made by any means either through cash or any cashless
transaction.
 After paying the fees the student would be eligible to borrow another book unless he
or see is not listed in the bad payer list.
 The database will have all the information necessary for the online library
management and system and the info ration being saved in the database are true and
stored after verification.