Operations Management

Running head: OPERATIONS MANAGEMENT
Operations Management
Name of the Student:
Name of the University:
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1OPERATIONS MANAGEMENT
Table of Contents
Analysis – Business Process Models and Strategy analysis............................................................2
Business Process Models.............................................................................................................2
Strategic Analysis of CC Music..................................................................................................5
SWOT Analysis.......................................................................................................................5
Open Source Software Comparison Table..................................................................................7
Customer Relationship Management software and Enterprise Resource Management software
.....................................................................................................................................................7
Report........................................................................................................................................11
Introduction............................................................................................................................11
Discussion..............................................................................................................................12
Recommendation for Software implementation....................................................................14
Conclusion.............................................................................................................................15
Reflection on your contribution to the online discussion..........................................................16
References......................................................................................................................................19

2OPERATIONS MANAGEMENT
Analysis – Business Process Models and Strategy analysis
Business Process Models
The Business Process Modeling involves the development and creation of explicit
graphical model of a business process that includes the internal knowledge on that particular
process1. The Business Process Models that would be developed for CC Music would follow the
Business Process Modeling Notation (BPMN)2 .The Business process models that should be used
in order to capture the existing and the proposed business processes for CC Music are as follows:
 Collaborative (Public ) B2B Processes
 Internal (Private ) Business Processes
Collaborative B2B Processes – The collaborative B2B Processes would be very fruitful for the
CC Music. The collaborative B2B process involves the interactions between the two or more
entities of business 3. The graphical representation of these types of business models are from the
global point of view. The collaborative B2B processes does not rely on the views of the any
particular participant of the process but it shows the interactions between the participants
1 Van Dongen, Boudewijn, Remco Dijkman, and Jan Mendling. "Measuring similarity between business process
models." In Seminal contributions to information systems engineering, pp. 405-419. Springer, Berlin, Heidelberg,
2013.
2 Zur Muehlen, Michael, and Jan Recker. "How much language is enough? Theoretical and practical use of the
business process modeling notation." In Seminal Contributions to Information Systems Engineering, pp. 429-443.
Springer, Berlin, Heidelberg, 2013.
3 Victor Chen, Jengchung, Yawen Chen, and Erik Paolo S. Capistrano. "Process quality and collaboration quality on
B2B e-commerce." Industrial Management & Data Systems 113, no. 6 (2013): 908-926.

3OPERATIONS MANAGEMENT
involved in the business process models 4. The interactions which talks place in this business
process models involves a series of activities and also the exchange patterns of the messages that
takes place between the participants of the business process models . The activities that are
involved in this business process models, for the collaborations of the participants of can be
considered as the “touch-points “between the involved participants. Thus, it can be said that the
process involved in the business process model, clearly defines the interactions, which are visible
to the public for each participant. If the process is observed in only one of the pool, which is for
one participant, the public process is also called an abstract process. The actual processes or the
internal processes, includes more activities and also contains more details in comparison to what
is shown in the collaborative processes.
Figure 1: Collaborative B2B Business Process Model
4 Formentini, Marco, and Pietro Romano. "Towards supply chain collaboration in B2B pricing: A critical literature
review and research agenda." International Journal of Operations & Production Management 36, no. 7 (2016): 734-
756

4OPERATIONS MANAGEMENT
Internal (Private) Business process – The internal or the private business process focuses on
the view of the single business organization, in this case the business organization is the CC
Music. Even though the internal processes involved in this business process model depicts
interactions with the external participants, they also define and highlight the activities, which are
not commonly visible to the public. Thus, these processes involved in this business model can be
considered as the private activities. The internal business process will be contained within a
single poll if swim lanes are used in the internal business process 5. Thus, it can be said that the
Sequence flow of the process is included within the pool and they are limited within the
boundaries of the pool 6. However, the Message Flow can cross the boundary of the pool in order
to exhibit the interaction that exists between the various separate internal business processes.
Thus, it can be said that the Business process diagram can more than one private or internal
business process 7.
5 Brunswicker, Sabine, and Wim Vanhaverbeke. "Open innovation in small and medium‐sized enterprises (SMEs):
External knowledge sourcing strategies and internal organizational facilitators." Journal of Small Business
Management 53, no. 4 (2015): 1241-1263.
6 Zur Muehlen, Michael, and Jan Recker. "How much language is enough? Theoretical and practical use of the
business process modeling notation." In Seminal Contributions to Information Systems Engineering, pp. 429-443.
Springer, Berlin, Heidelberg, 2013.
7 Nonemacher, Michael N., and Petko Chobantonov. "Business process diagram data collection." U.S. Patent
9,606,772, issued March 28, 2017.

5OPERATIONS MANAGEMENT
Figure 2: Internal Business Process Model
Strategic Analysis of CC Music
SWOT Analysis
SWOT analysis is the analytical framework or structure that is used for the assessing or
evaluating the competitive position of any company or organization by identifying the strengths,
weakness, opportunities and the threats of the company8. The SWOT Analysis of any company
helps to accomplish the objectives of the company and also identify the obstacles which is
needed to be overcome or curtailed in order to achieve the results which are desired .
The SWOT Analysis of CC Music is as follows:
 Strengths – The strength of the company CC Music includes the ability of the
artists, Chris and Clive to ensure quality of their productions and their ability to
8 Hill, Charles WL, Gareth R. Jones, and Melissa A. Schilling. Strategic management: theory: an integrated
approach. Cengage Learning, 2014.