Business Process Reengineering

This document provides an overview of Business Process Reengineering and its implementation in the case of Premium Patio Furniture. It includes an organizational plan, description of activities, and a SAP workflow diagram. The document also includes a bibliography for further reading.

Running head: BUSINESS PROCESS REENGINEERING
Business Process Reengineering
Name of the Student
Name of the University
Author’s note:

1BUSINESS PROCESS REENGINEERING
Organisational Plan:
Figure 1: Organizational Plan for Premium Patio Furniture
(Source: Created by Author)
Activity Name Description
Checking details of
customer
For determining whether the customer is new or existing one. If the
customer is new then the sales representative will register the customer.
If the customer is already registered, then sales representative records
the order details only,
Registration of
customer
The registration is an essential process for allowing the system to hold
information regarding the customer. One customer will be registered
only once.
Credit limit set When a retailer or builder give the order then the credit limit is set.
They can purchase maximum of that amount of products before
making the payment.
Order Storing The system will hold the details of the order such as the products

2BUSINESS PROCESS REENGINEERING
associated with it and who has made the order. This will also record the
client quotation.
Order categorizing The sales representative have different approach for individual
customer than builders or retailers
Previous payment
check
The system stores every payment a customer make for an order. The
staff can see the status of the last payment of the customer
Check if payment is
done
The staff checks whether the payment for the order has been done or
not. If the payment is done then order is processed, otherwise the order
is dropped. The staff wait 30 days until dropping the order
Make Payment The client makes payment through the system and it stores those
details. When the staff check for payment, they can see the status of the
payment
Check for
installation
requirement
Few job include installation. The staff will check whether a job has
such requirement or not. If the job has installation request then it will
share with installation department.
Schedule installation The installation manager receives all the requests for installation in a
job. The installation manager schedule the installation date and informs
the other department.
Confirming shipping
date
Based on the scheduled installation date, the warehouse staff decide a
shipment date.
Manage Schedule In some cases, the installation requires more than expected time. In
such situations, the installation manager re-schedule the installation.
Process Invoice The system is used for generating the invoices and sharing those

3BUSINESS PROCESS REENGINEERING
invoices with the client
Activity Name Assigned to Type When
Assigned
Reason for selection of Type
and When Assigned
Checking details
of customer
Sales
Representative
Position Design
Time
It is common activity in the
org unit (Sales) that should be
able to be performed by
Position in the
Department.
Registration of
customer
Sales
Representative
Job Run time It is common activity in the
org unit (Sales) that should be
able to be performed by
Position in the department
because it is runtime activity,
it is selected as job.
Credit limit set Accounts
Receivables
Job Run time It is common activity in the
org unit (Accounts) that
should be able to be
performed by Position in the
department because it is
runtime activity, it is selected
as job.
Order Storing Sales Position Design It is common activity in the

4BUSINESS PROCESS REENGINEERING
Representative Time org unit (Sales) that
should be able to be
performed by Position in the
department
Order
categorizing
Order
Fulfilment
Clerk
Position Design
Time
It is an activity in the org unit
(Sales) that should be able to
be performed by Position in
the department.
Previous
payment check
Order
Fulfilment
Clerk/
Accounts
Receivables
Job Design
Time
It is common activity in
different the org units (Sales
and Accounts) that should be
able to be performed by
Position(Order Fulfilment
Clerk/ Accounts Receivables)
in the department
Check if
payment is done
Account
Receivable
Position Design
Time
It is common activity in the
org unit (Accounts) that
should be able to be
performed by Position in the
department.
Make Payment Client Position Design
Time
It is common activity in the
org unit (Accounts) that
should be able to be

5BUSINESS PROCESS REENGINEERING
performed by Position for the
customer.
Check for
installation
requirement
Order
Fulfilment
Clerk
Position Run time It is activity in the org unit
(Sales) that should be able to
be performed by Position in
the department
Schedule
installation
Installation
Manager
Position Run time It is activity in the org unit
(Installation) that should be
able to be performed by
Position in the department
Confirming
shipping date
Order
Fulfilment
Clerk
Position Run time It is activity in the org unit
(Sales) that should be able to
be performed by Position in
the department
Manage
Schedule
Installation
Manager
Position Design
Time
It is activity in the org unit
(Installation) that should be
able to be performed by
Position in the department
Process Invoice Account
Receivable
Position /
Organization
Unit
Run time It is common activity in the
org unit (Accounts) that
should be able to be
performed by Position in the
department

6BUSINESS PROCESS REENGINEERING
SAP workflow diagram:
Figure 2: Sap Workflow Diagram for Premium Patio Furniture
(Source: Created by Author)

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Bibliography:
Osaci, M., Cristea, A.D., Ghiuzan, D. and Berdie, D.A., 2018. SAP AUTHORIZATION BASED
ON THE FOUR EYES PRINCIPLE. Annals of the Faculty of Engineering Hunedoara, 16(2),
pp.43-46.
Xiang, L.I. and Shuai, Z.H.A.O., 2016. Research and Implementation of Event Driven Multi
Process Collaboration Interaction Platform. DEStech Transactions on Computer Science and
Engineering, (wcne).