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Human Resource Management Business Process for Customer Relationship Management

   

Added on  2021-06-17

10 Pages2710 Words364 Views
1Business ReportNameInstitutionBusiness Report

2Business ReportExecutive summary.....................................................................................................................................3Introduction.................................................................................................................................................4Business processes to be employed............................................................................................................5Customer Relationship Management business process..........................................................................5Features of a customer relationship business process........................................................................5User-friendly....................................................................................................................................5Compatibility...................................................................................................................................5Report generation...........................................................................................................................6Monitor of customer satisfaction....................................................................................................6Enterprise Resource Planning business process......................................................................................6Human resource management business process................................................................................6Work-flow management business process..........................................................................................7Customer relationship management business process.......................................................................7Sales management business process...................................................................................................7Resource planning business process....................................................................................................8Modules...............................................................................................................................................8Business intelligence module...........................................................................................................8Role of social media.................................................................................................................................8Enhancing of customer relationship....................................................................................................8Conclusion...................................................................................................................................................9Recommendation........................................................................................................................................9References.................................................................................................................................................10

3Business ReportExecutive summaryThis report comes as a response to the senior management on what business processeswould accommodate the feature of the World University’s business system. The business systemhas to perform the following activities; a student can sign in his or her own students portal andlearn online, maintain a study together loyalty which is a customer loyalty scheme that awardsthe students who refer or introduce other students to the World University with credit on their feedepending on the course, manage payment of fees by the students through PayPal and creditcards, keep records of employees of the World University who are the agents, lecturers and otherstaff and manage purchase of E-Book and laptops online by students. There are two business processes that have been suggested in this report that willcomfortably accommodate the requirements of World University. These are CustomerRelationship Management business process and Enterprise Resource Planning business process.The combination of the two business processes to work collaboratively will enable the businessprocesses and business activities of the World University run smoothly, effectively andefficiently. Cloud sourcing, one of mega trends in business systems implementation is suggestedfor the implementation of World University business processes. This trend will enable the WorldUniversity management to cut on costs of implementing a new business system, enhance securityof data and information in the business system and save time on the implementation anddeployment period. Compared to developing a business system from scratch cloud sourcing isvery effective.

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