Business Processes - Assignment

Added on - 21 Feb 2021

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BUSINESSIMPROVEMENT ANDCHANGE
Table of ContentsIntroduction..........................................................................................................................................3Task 1....................................................................................................................................................3Task 2....................................................................................................................................................5Task 3....................................................................................................................................................6Task 4....................................................................................................................................................8Conclusion..........................................................................................................................................10References...........................................................................................................................................11
IntroductionBusiness change is the act of moving the company from where it is now to where it wants to be.The change can be small as well as big. It depends upon the company to chose which change itwants to undergo. Zipcar is a American car sharing company and is a subsidiary of Avis BudgetGroup. It was founded in Cambridge in the year 2000 by Robin Chase and Antje Danielson. Thereare various topics discussed in the report like various business processes and how change affects thebusiness. The report also include the various resources and capabilities of Zipcar.Task 1Assess business processes required by company to make business change feasible:Business Process can be defined as a list of task which, if completed then will attain theorganizational goal. The process include various inputs and a known output. Different businesseshave different processes according to its capabilities and working. It can be divided into:a) Fleet Management: there are different functions in fleet management such as vehicle financing,vehicle maintenance tracking of vehicle etc. Fleet management reduces risk of those companieswhich rely on transportation or vehicles for their business and the risk can be related to vehicleinvestment, improving efficiency,productivity etc. Fleet management also include a software thatenable the company to know all the details of the vehicle. It includes all operations of vehicle fromthe time of its purchase to its disposal. Vehicle details, driver details, service and maintenanceschedule, tracking of vehicle, reports of vehicle etc. can be seen in software.b) Fleet dispatch: Fleet dispatch means the time taken by a vehicle to reach from one place toanother. There are various software which sees calculate the time taken by a vehicle to reach fromone destination to another. Fleet dispatch works with telematics respond to modern routingchallenges like providing proper location of fleet with higher accuracy, control, efficiency etc.Technology has become a very important part of fleet. It has reduced various accidents, andproblems related to the transportation. There is always some risk when transporting goods from oneplace to another like theft, accident, penalty etc.There are different ways to book vehicle :Booking system are those system which are made to book a particular vehicle at a timeperiod and no other person can take your vehicle at that time. Zipcar can be booked by differentways according to the comfort of the customer. Some ways are:1)Zip car Mobile application:Zipcar has launched a mobile application in cell phones so thatthe customer can book his vehicle anytime and is charged the amount online only. There is
no need to go in the office to book the car. The customer can choose from variety of cars andthere are different offers too on application. Application is the most easy and friendly way tobook a car. Documents can also be uploaded from the mobile application and it is safe to payalso from application. Approval of car or confirmation is received fast from thecompany(Adebanjo and et.al., 2015).2)Website:Zipcar can be booked from website also. It is the safest way to book a car. Theinformation about the company can also be known from is website and how muchtrustworthy it is. Website gives more detail information about the car. It shows the pick-uppoint and drop-point of car and total fair of the car. It is less used nowadays but is notobsolete technology. They are more used by businessmen and traders. Youngsters use mobileapplication more than this system.3)Telephone: This is the another source of booking a zip car. The customer can call on thenumber and agent will book the car. The customer has to go to the office to pick the car. Thissource is less trustworthy as the agent can cancel the booking too if payment is not done ontime. There is no confirmation of booking unless a confirmation message is received.Booking on telephone is less preferred as no one picks the call and there is risk of paymenttoo.Various payment system are:1)credit / debit card: There are various ways off doing payment to the company and cardpayment is the most common. Card payment is generally done from mobile and website asyou have to just write the card information and the payment is automatically debited fromyour account. There are various offers on card too as different banks have tie ups withcompanies and they give cash-backs and discounts to some banks.2)PayPal: It is a online payment system which support online money transfers of funds fromone account to another. It is used by many people and is becoming a main source of doingonline payment. PayPal is a subsidiary of eBay and is recognised as as the best moneytransfer service(Baker, 2017).3)Priority account: Many financial institutions give some of their long time customers anupgrade from normal account to priority account. The services given in a priority accountare advance payment of bills, consultation on various financial matters etc. Prioritycustomers can pay to Zipcar directly and if they don't have sufficient balance in theiraccount then also they can pay.4)Cash: It is the most common way to pay the company. Cash is the most basic and used way
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