Business Processes: Quality Management Approaches and Project Success Measures

BUSINESS PROCESSES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
1.......................................................................................................................................................3
Quality Management Approaches...............................................................................................3
2.......................................................................................................................................................6
(a) Different approached for measuring project success.............................................................6
(b) Contribution of project management in project success........................................................7
3.......................................................................................................................................................8
A) Different techniques that can be used to improve and analysis organisation process...........8
B) The way Tesco can use some of the process techniques.....................................................10
4.....................................................................................................................................................11
A) Various aspects that can generate opportunities, innovation and growth for Tesco............11
B) Development of implementation plan to assist Tesco in taking advantages of various
opportunities..............................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
The term business process signifies the different activities and projects or processes that are
being included in the organisation so that they can achieve their set objectives in a successful
manner (Abdulla and Al-Hashimi, 2019). The current report will compare the different quality
management approaches that are adopted by Tesco against its competitors and further the
technique of project management and its success factors will also be analysed. Further the report
will identify different process that can be used in an organisation and lastly an implementation
plan based on the research carried in report will be developed for the Tesco company so that the
various opportunities can be identified and highlighted.
MAIN BODY
1
Quality Management Approaches
The quality management is not just related to the aspect of production or manufacturing in
an organisation but it further extends to many more areas (Braude and Bernstein, 2016). In Tesco
as well, there are many approaches for quality management that are adopted and it helps in
increasing the quality of products and services that are being given to its customers. The
approaches for quality management adopted in Tesco can be further compared to its most
prominent competitor in the retail industry i.e. Aldi.
Approach of
quality
management
Tesco Aldi
Total Quality
Management
In Tesco, since the company is
engages in their own
manufacturing of products as well
as selling other company products,
they aim at continuous
improvement in the quality of
products that are being sold
(Barker and Milivojevich, 2016).
The company has developed clear
goals regarding the quality
In Aldi as well, the TQM approach
is adopted where there are quality
controls that have been
implemented. However, these are
not very effective and often tend to
become lax. This is evident from
the increased number of complaints
that Aldi has received from its
customers where they claim that
prices are low but the quality is not
3

standards that a product should
meet so that it can be further sold
to the customers. Regardless of the
potential loss that the company
might face due to such strict
quality controls, the company is
adamant on serving only those
products that meet the quality
standards. This has helped the
company is successful expansion
and operation at a global level
with highly satisfied customer
base.
very good. Aldi tries to sell its own
products more than the products of
other brands but the customer’s
preference for their own
manufactured products is regularly
declining thus showing lack of
proper quality controls (Reid and
Sanders, 2019).
Six Sigma The six sigma approach helps in
ensuring that the overall number of
defectives that are produced in the
manufacturing department of the
company are minimised. At Tesco,
this technique of quality control
has been implemented very strictly
where they are regularly
monitored and remove if there are
any defective products. The cause
behind such defective products is
ascertained and is removed
(Saleem and Banerjee, 2017). It is
mostly because of the faulty raw
materials that are being supplied or
sometimes due to stoking up for a
longer time period. Taking
corrective actions in timely
Since at Aldi, the company works
on aggressive pricing strategy basis
where they exercise economies f
scale by producing large number of
their own branded products and
then selling them at much cheaper
rates than in market. This has
helped the company in increasing
the profit but the concepts of six
sigma approach that have been
proposed lack in Aldi. Here
emphasis is not on reducing the
total number of defective products
that are being manufactured but the
focus lies simply on increasing the
quantity of goods.
4