Business Processes: Quality Management, Project Success, and Techniques for Analysis and Enhancement

Business Processes

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
1. Identifying and analysing the approaches to quality management undertaken by the chosen
organisation, comparing these approaches to other organisation and appraising the
effectiveness of the chosen organisation’s quality management................................................3
2. a) Discussing various approaches which helps in measuring project success........................6
2. b) Identify principles and examples of effective project management and discuss how these
can contribute to different elements or definitions of project success........................................7
3. a) Different techniques with which business processes might be analysed and enhanced.....8
3. b) Application of techniques within Unilever.......................................................................10
4. a) Opportunities for growth and innovation or any enhancements.......................................10
4. b) Implement plan to help organization in benefiting from the opportunities......................11
CONCLUSION .............................................................................................................................13
REFERNCES:................................................................................................................................14
Books and Journals:..................................................................................................................14

INTRODUCTION
Business process can be defined as the collection of the various tasks that are integrated
in order to deliver the final goods and services to the customers in the market. Quality
management should be considered most important because it helps the organisations to maintain
the desired level of excellence in the course of actions (Jafari-Sadeghi and et.al., 2020). Quality
management consists various approaches that facilitates the business organisations to serve the
best quality of goods and services in the market. For this report, Unilever has been undertaken
into account. It is a British multinational consumer goods company that is based in the London,
UK. This company was founded in 1929 by the Lever Brother and the Dutch Margarine. They
serve variety of products to their customers like food, minerals, tea, coffee, toothpaste etc. They
are one of the largest producer of the soap across the world. Quality management of the chosen
organisation will be discussed. Various types of principle of effective project management will
be analysed. Along with that different kinds of techniques will be evaluated that is practised in
the organisation. There will the discussion on the various aspects that can generate opportunities
in the market for the chosen organisation. At the end of the report, there will be the analysis of
the implementation plan that helps the organisation to grab the opportunities in the market.
TASK
1. Identifying and analysing the approaches to quality management undertaken by the chosen
organisation, comparing these approaches to other organisation and appraising the
effectiveness of the chosen organisation’s quality management
Various approaches of the Quality management
Quality management is a very important concept in the businesses that helps them to
maintain the quality and the features of the products or the services. This concept includes
various approaches that helps the business organisation to deliver the goods and the services
which can generate more values for the customers in the market. Various approaches of the
quality management are discussed below in relation to the Unilever:
 Just-in-time: This approach of the quality management means that organisation and the
business firms should orders the raw material and the goods from the suppliers when they
have the need of that (Hartley and Sawaya, 2019). It is one of the effective inventory
management strategy through which they managers of the company become able to

manage the raw material in an effective manner. This approach of the quality
management proves to be very beneficial for the organisation as it saves lots of inventory
costs. Through this approach of the quality management, mangers of the Unilever
company becomes effectively maintain the inventory at the workplace. Production
department of the company critically analyses the needs of the raw material and
according to that they but it from the suppliers. It helps the management department to
increase the efficiency at the workplace. Just in time approach is highly used by the
Unilever company as it helps them to maintain the quality at the workplace.
 Quality circles: It is a very effective quality management approach that means that the
organisations and the business firms should consider employees as the most valuable
assets of the business (Van Looy, 2019). This approach means that the employees are
given specific tasks in order to perform the job. While carrying out the responsibilities
and the duties of the job, sometimes they find problems and challenges. This approach
focuses on that the upper level of the company should identify,analyse and solve the
problem of the employees at the workplace by using innovative ideas. This should be
done because employees are the main part who converts the resources into the final
products and the services. Unilever improves the quality of their management by mainly
practising these factor. Leaders in the workplace critically analyses the actions of the
employees and focuses on to solve their problem if they face any while accomplishing the
goal of the business.
 New technology deployment: It is the most effective quality management approach that
means that the business organisation should update their technology before the existing
techniques of production becomes obsolete (Olga, Olga and Julia, 2019). In this type of
approach the management department of the company consider that they use the new
technology in the workplace in order to generate more productivity at the workplace. This
approach is highly used by the Unilever company as they regularly update their
techniques of production through which they produce quality goods and services in the
market.
Comparison of these approaches to TESCO
Basis Unilever Tesco
Just-in-time This approach of quality This approach is also used by