Business Project and Programme Management

This report discusses the key issues, scope, deliverables, scheduling issues, and risk management strategies in business project and programme management. It focuses on a case study of SB, a global technology firm, and provides recommendations for effective governance and programme management.

Business Project and Programme
Management

Contents
Introduction.................................................................................................................................................3
Task A..........................................................................................................................................................3
Identification of key issues for strategic transformation programmeme..................................................3
Identification as well as evaluation of programme scope and deliverables..............................................5
Classify and evaluate scheduling issues...................................................................................................6
Furnish risk management strategies for identification of key..................................................................7
Ways in which firm must structure as well as organize their programme................................................9
Determine programme control methods for management of transformation...........................................9
Critical evaluation for procuring , contracting and supplier selecting consultancy contract..................10
Conclusion.................................................................................................................................................11
References.................................................................................................................................................13

Introduction
Business project is defined as a project which is specifically proposed for attaining business
objective. Programmeme management refers to overall management of interconnected projects
which makes them. This comprises of associations with business change functions in areas that
are affected for ensuring that changes are appropriately executed (Bakar, 2020). Business project
and programme management has to be carried out in an effective way to ensure that firm sustain
within a competitive marketplace. This report is based on SB which is a global technology firm
that is headquartered in Washington, USA. They are responsible for developing as well as
rendering wide range of hardware components to their customers but now they are diversifying
their operations in software system. This report comprises of key issues, scope and deliverables
associated product development project. Apart from this, estimation as well as scheduling issues
will be provided along with risk management strategies. Furthermore, recommendations are
given in context of governance, stakeholders and programmeme management. Programme
control methods as well as certain aspects related with consultancy contract are also furnished.
Task A
Identification of key issues for strategic transformation programmeme
The framework which furnishes management of firm to deliver both immediate as well as
sustainable outcome is referred to as strategic transformation. It aids within bringing innovation
along with growth for probable customers in terms of creativity and growth for organization
(Engelbrecht, Johnston and Hooper, 2017). The business case for SB has been illustrated below:
Vision: Firm is looking forward to build an organization that will deliver them with
totally integrated within quality technology system to their customers and clients.
Services: SB provides their customers with various hardware devices at low cost so that
they can acquire enhanced customer base.
Strategies: SB is to furnish low cost and value products to wide range of customers
worldwide. Their development strategy involves diversification into software as well as mobile
systems by opting for acquisition and partnership.

Strategic transformation: SB has formulated new vision as per which they have
developed series of interconnected projects for having diversification, enhanced market shares,
decreased operating costs and new products. For this, they have opted for internal growth and
acquisition (Gooberman, 2020). With respect to this, SB have purchased large integrated Mobile
Phone Manufacturer WN which renders their services across Europe.
While opting strategically transformation SB has encountered various issues with respect
to manufacturing location, they have been specified beneath:
 Management issues: It is the major concern that is being faced by SB when carrying out
their business functions. As per this, manufacturing services ran over in context of time
as well as cost. It is result of poor management and control for all the operations that are
conducted (Just, 2020). In addition to this, it will also lead firm to have inadequate
management for change management, cope up with requirements and scope.
 Quality issues: As per this issue, SB is not able to render adequate quality technology for
their customers. This will lead them to have pessimistic influence on their profitability as
well as goodwill. Apart from this, there were some quality issues in some areas where
there are outsourced manufacturing bases.
 Job loss issues: It is crucial concern as people will lose their jobs after integration of SB
with WN’s manufacturing within their host country. In addition to this, it will be harmful
for reputation of SB in USA.
 Clearance issues: SB is subject to regulatory clearance when they have opted for
acquisition from European Competition authorities as well as WN’s home base country
as they will be losing strategic industry.
These are some issues that are encountered by SB while rendering their functions and
operations within WN. This will also create an impact on their profitability ratio and goodwill in
the market. With respect to this, some suggestions have been given by which influence created
by these issues can be resolved (Louth and Spragg, 2019). Employees of SB must be provided
with structured training as it will enable them to deliver their services adequately and they will
also be motivated. Furthermore¸ their skills will also be enhanced which will bring in creativity
and ways through which they deliver their services. To handle issues associated with

management an expert or someone who have relevant experience must be hired as it will aid SB
to develop their strategies adequately which will enable them to cope up with altering markets.
The clearance issues can be handled by ensuring that firm abides to all the regulatory
compliance and make sure that all the paper work is completed so that there is no scope for
hindrance in their operations (Martinsuo and Hoverfält, 2018). In addition to this, to resolve
issues related with job loss which will occur due to acquisition WN, SB must take adequate steps
like offering them jobs in other branches they have. In addition to this, employees must be
informed about this acquisition before the deal has occurred or taking place so they have
adequate time to look for new job opportunities.
Identification as well as evaluation of programme scope and deliverables
Deliverables are identified like a services as well as goods that can be either tangible or
intangible in nature. They are anticipated to be furnished to their probable customers. With
reference to case study, SB has opted for being a firm that will render higher quality of
technological systems which are entirely merged for their clients or customers. To support, their
business functions at global levels, they emphasize on shifting their manufacturing operations
from Far East to United States. This is regarded as a significant decision as it will lead firm to
have enhanced quality within the products that are delivered by the business. The key
deliverables of SB is to furnish expertise software which can be utilized within mobile
technologies. In addition to this, it has been identified that present product development
comprises of both software as well as hardware components (Nicholas and Steyn, 2017). This
also comprises of portfolio of peculiar projects which are not delivered to customers or their
clients.
Along with this, the other deliverables of peculiar firm is involved in development of
tablet computers by having a partnership with DDC (external consultancy firm). While carrying
out functions, it has been identified that project may not be successful; the reason behind this is
that there is a lack of adequate management of activities that are conducted within working
premises (O'brien, 2019). For dealing with aspects, SB has opted for making use of different
methods like Agile (Scrum) which is being utilized for enhancing performance of project. But
still by opting for this, firm did not have adequate results. In addition to this, product
development project of SB also encountered various changes like manufacturing locations were

changed but still project was not successful. Vision of firm is to amplify competences associated
with software development by which firm can have competitive edge within the marketplace. For
ensuring this, they have acquired WN which is a manufacturing organization and deals within
production of mobile phones. This will enable them to amplify their competencies by ensuring
that they furnish quality products (Okereke, 2020).
In addition to this, for being successful SB utilized different methodologies along with
making alterations within their strategic goals as well as objectives. Firm has faced certain
challenges in which some of their projects were successful and others were not able to gain them
adequate customer base. SB has also faced issues associated with managing aspects associated
with software development. Their project tablet computer was also not successful as it provided
customers with restricted user interface which means that if customers are not satisfied with
services that are being delivered by firm then it will be difficult for them to sustain within the
marketplace for longer time frame (Schulz, van der Woud and Westhof, 2020). Apart from this,
the manufacturing facilities are also not controlled in an appropriate manner as per scope and
requirements of their potential customers.
Classify and evaluate scheduling issues
While carrying out different projects simultaneously for boosting up performance of
business, firm have experienced wide range of challenges like poor quality, management, etc.
For resolving issues within their operations in 2 years, SB has opted for different approaches,
they are mentioned below:
Agile Method or Scrum Method: This methodology is utilized by firm for improvising
performance of system development project. But by implementing this, SB was not able to attain
desired results and have failed. Agile is framework that is light in nature and can be utilized
within managing as well as controlling iterative projects. Here, team members to work
collectively for identifications of overall functions that will be delivered by system (Siti-Nabiha,
Jeyaram and Jalaludin, 2020). This method needs higher degree of involvement and commitment
from team if they want that project must succeed as well as accomplish desired requirements.
P3M3 (Portfolio, programme and project management) Model: This is liable for
outlining method by which firm can furnish project, portfolio and programme. P3M3 aids within

assessment of their current performance and accordingly formulate plans by which their
operations can be improvised in an affirmative manner with respect to future. This model is
responsible to aiming sure that project on which firm is working on can be utilized practically.
By making use of this approach, SB can identify how they can execute their projects in adequate
way. This implies that P3M3 will aid all the departments on the whole. The advantage that can
be attained by making use of this system is that by executing this, firm will be able to make
comparison with their competitors in terms of performance (Smith and Dodds, 2017). Along
with this, strategic ideas can be implemented by making use of this model.
P3M3 is utilized for identification of maturity of management within a firm as well as
organize measure as well as structure their activities within simple and practical way. Agile
model is being used within progressive report that is delivered to customers within small time
frame. This will lead to improvise overall performance as well as quality of products that are
being offered to their probable customers.
Furnish risk management strategies for identification of key
The process that is associated with identification, evaluation as well as prioritizing risks
that will enable to develop strategies in effective manner is referred to as risk management. By
taking into consideration issues and risks at the initial stages, management can find out
appropriate measures to handle them in an appropriate manner (Smyth and Duryan, 2020). With
respect to SB, they have identified the issues which are hampering their operations and for this
reasons they have opted for acquisition of WN. This will aid them to enhance quality of their
business by furnishing quality products in context of technology to their customers. While doing
this firm has experienced wide range of risks, some of these are mentioned below:
 Inadequate technology: With respect to SB, this issue is major for them as they deal
within development of software and if it is not adequate then it will be difficult for them
to survive within the market. Furthermore, they will not be able to render high quality
technology services to their customers.
 Working style: This is other essential risk that creates a direct effect on business
functions and operations of SB as they are making use of traditional methods for
managing their activities and it is not apt for them (Vidgen, 2020).

 New products development: As per this risk, the firm is going through issues associated
with cost and time. Along with this, firm is not able to furnish high quality services due
to these aspects.
 Unemployment because of acquisition: This will occur due to the reason that SB will
take or acquire WN that will lead to job loss for the employees of later.
 Manufacturing issues: This is the major risk that is experienced by SB while delivering
their functions and operations as employees cannot carry out their operations in an
adequate manner and will also create mismanagement of their resources (Williams,
2020).
The main issues that are being experienced by SB while carrying out their business
operations by acquisition of WN. Along with this, it is crucial to carry out analysis by
formulation of risk management strategies. Furthermore, it is essential that firm must opt for
probable mitigation processes, they are illustrated beneath:
 Recognize risk: It is essential for SB to determine probable events with which risk is
associated. This may be in the form of vulnerabilities which are present within their
formulated software and products that will influence their business (Bakar, 2020).
 Perform a risk assessment: With respect to this, firm will identify quantitative risks
associated with each project or event carried out by SB by weighting the probable effect
and their occurrence.
 Prioritize: Within this phase, SB needs to prioritize each as well as probable risks that
will assist within development of decisions. This will aid firms within determination of
time duration that is needed for resolving issues adequately.
 Track risk: As per this stage, SB needs to follow as well as keep monitoring each as well
as every risk because it will enable them to identify probable risk for organization and
conduct their operations accordingly.
 Execute and monitor progress: This is the last stage of peculiar plan as per which
management of SB will execute strategies according to risk handling plan which is
formulated to attain desired goals and vision in peculiar time frame (Engelbrecht,
Johnston and Hooper, 2017).

Ways in which firm must structure as well as organize their programme
Organization structure is regarded as technique or method with respect to which firm can
carry out their business functions as well as operations. This will furnish management with
adequate ways with respect to ways in which they are carry out their operations in structured
manner. There exist various kinds of organizational structure like dynamic, matrix, functional
and various others (Gooberman, 2020). With reference to SB, they are rendering their business
functionalities by making use of functional organizational structure. Within this structure,
departments or group are dependent on skills and abilities of employees. There exist wide range
of issues that are being faced by firm while carrying out their businesses such as poor
management, low quality technologies, unemployment and many others. For resolving these
issues, firm must opt for adequate number of strategies like motivating their employees by which
they can carry out their work in an effectual way. Along with this, management must formulate
adequate motivational programmes by which they can inspire their employees.
Along with this, management of SB have to develop policies, rules and regulations as per
both home and their host country, they are United States and Europe. This will assist them within
carrying out their business operations in an effective and smooth manner. Along with this,
management needs to conduct market analysis in a continuous manner for identification of issues
at initial stage only (Just, 2020). Furthermore, it will assist them within development of strategies
along with actions plan in an affirmative manner for resolving distinct challenges in an adequate
manner. SB have wide range of stakeholders that will assist them within formulation of decision
making like suppliers, owner, clients, government, board of directors and various others are
there. The major stakeholders of firm are employees, owner of SB and WN, suppliers,
management, etc. It is crucial of the organization that stakeholders must take view points of their
stakeholders to ensure that they furnish quality technology for attaining competitive edge within
marketplace.
Determine programme control methods for management of transformation
The identification of approaches and procedures that are being utilized by organization
for controlling as well as managing business practices for accomplishment of desired goals is
referred to as programme control (Louth and Spragg, 2019). This is essential for management to
identify as well as determine distinct kind of methods associated with programme control as it

will assist within supporting transformation processes of business. Some control methods that
can be utilized by SB are illustrated below:
 Cybernetic control: This is one of the common kinds of control method or technique that
can be utilised by firm for determination of programme outcome. It is utilised for
attaining input and output. SB can attain relevant benefits by making use of this model by
having efficacious control over their programmes for attainment of their desired goals
(Martinsuo and Hoverfält, 2018). But the major restriction associated with this is that, it
emphasise on outcome of project that will create a pessimistic impact on their working
processes.
 Go/ No-go control: It comprises of testing of services as well as products for making sure
that all the needs are accomplished efficaciously. By opting for this model, SB will be
able to test their system along with software in an effectual way that will further aid
within decision making processes. The major advantage that can be attained by firm by
making use of this model is that it will lead SB to test and carry out initial corrections in
errors (Nicholas and Steyn, 2017). The limitation of this is that it is a time consuming
process as each unit has to be tested.
By carrying out analysis of both Go/No-go and Cybernetic control, it has been identified
that cybernetic will be apt for firm for acquisition of their desired results. Along with this, it will
also enable them to deliver high quality products to their customers. This will not only aid them
within development of milestone but will also set up higher standards and accordingly SB can
conduct their operations. In addition to this, the key milestone is deliverables of project that will
aid them within having manufacturing of quality software for their probable customers.
Critical evaluation for procuring , contracting and supplier selecting consultancy contract
For taking adequate decisions associated with business functions and operations of firm
for carrying out various aspects that are required for identification of distinct methods associated
with peculiar practices (O'brien, 2019). Management of SB needs to take decisions by which
they can operate their operations effectively for gaining competitive edge. Some methods are
specified below that can be utilized by organization:

Procuring: There are different methods that can be used by firm for developing centre of
excellence. The methods that can be used by SB are:
 Tradition method: With respect to this, consultant is liable for developing aspects related
with management of operations associated with developing within new location. Here,
contractor is accountable for maintaining business activities (Okereke, 2020).
 Management contracting: This is the consultant’s liability for designing business
activities and contractor is liable for managing business activities. For this, specialized
contractors are being hired to ensure that operations are carried out adequately.
Selection of suppliers: SB can select their suppliers by making use of two operations so that
they can have relevant material for attainment of desired objectives as well as goals. With respect
to this, firm directly select or may provide opportunity for vendors so that they can select
suppliers as per requirements (Schulz, van der Woud and Westhof, 2020). Both of them are
significant for SB for having an advantage by selecting direct method as cost involved in this is
low but time required is more. The other method furnishes opportunity to vendors but cost
involved is very high.
Contracting the consultancy: For carrying out this, SB can opt for direct contact with
consultancy or by involving third party within. If firm opts for direct meeting then it will be cost
efficacious and requirements of others can be understood easily but it needs more time. If
meeting is carried out by involving third party then there will be extra cost but activities can be
conducted in an efficacious manner and at peculiar time interval.
Conclusion
From above, it can be concluded that, it is essential for each firm to ensure that they carry
out their operations in an effective manner to ensure that business project are conducted as per
desired standards. This will aid them within attainment of their objectives as well goals in an
appropriate manner. For this, it is necessary that, firm must be aware about what they want in
terms of their vision statement and for this business case has to be developed. In addition to this,
firm must identify scope along with deliverables associated with project as it will aid them
within development of strategical plan. Furthermore, scheduling of processes can be carried out
and management needs to carry out risk management strategies that will lead to effectual

programme management by attaining desired goals. Along with this, firm need to identify
probable methods for contracting and supplying as it will enable to deliver services with
adequate quality standards formulated by them.

References
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