Business Project Management !

The report describes a project for a small business in Cambodia aimed at resolving issues of college students. It includes details on budget, personnel, resource allocation, and more. The project is economically feasible with an ROI of 0.5051 and an NPV of $43,255.20.

Running head: BUSINESS PROJECT MANAGEMENT
Business project management
Name of the Student:
Name of the University:
Author Note

1
BUSINESS PROJECT MANAGEMENT
Executive Summary:
The report is involved with the description of a project for the small sized business which is
to be formed for an organization located in Cambodia. The organization which being taken
into consideration is small one and is looking to resolve the issues of the college students and
offer them an alternate option to the high priced cafes which remains unaffordable by them.
The report aims provide a detailed insight to the project and background of the project. The
report includes the statistical details such as the timeframe and the budget predictions. It also
provides the financial projections for the next five years for the organizations. The report also
provides some annotated bibliography for the reference of the readers to gather knowledge
about project management procedure that is to be followed for the completion of the project.

2
BUSINESS PROJECT MANAGEMENT
Table of Contents
Introduction................................................................................................................................3
Industry/Company Background.............................................................................................3
Mission Statement..................................................................................................................3
Key Performance Indicators.......................................................................................................3
Performance goals and evaluation points...................................................................................4
Time frame.................................................................................................................................5
Project process...........................................................................................................................5
Evaluation..............................................................................................................................5
Personnel....................................................................................................................................6
Resource allocation....................................................................................................................7
Project budget...........................................................................................................................10
Budget..................................................................................................................................10
Analysis................................................................................................................................12
Project Purpose Breakdown.....................................................................................................15
Communications Plan..............................................................................................................16
Work Breakdown Structure......................................................................................................18
Project Schedule.......................................................................................................................19
Risk Management Plan............................................................................................................22
Risk Identification................................................................................................................22
Risk Mitigation.....................................................................................................................22
Closure evaluation and reports.................................................................................................23

3
BUSINESS PROJECT MANAGEMENT
Achievement of the Projects Benefits..................................................................................23
Performance Against Original Schedule and cost................................................................23
Summary of Key Project Issues & Resolutions...................................................................23
Lessons Learned...................................................................................................................23
Bibliography.............................................................................................................................24
Appendix..................................................................................................................................27
Annotated Bibliography...........................................................................................................27
Gantt Chart...........................................................................................................................28

4
BUSINESS PROJECT MANAGEMENT
Introduction
Industry/Company Background
The project is involved with the setup of a new in the Cambodia. The café is to be
opened near a college so that the students would be able to sit an enjoy their coffee and
perform any type of work that they are required to complete. The organization that is looking
to implement this project is basically a very small sized business organization located at
Cambodia and they are intending to create the project for the students and also obtain an
amount of financial benefits for themselves.
Mission Statement
The main aim for the project is to provide the students with the option to hang out and
relax freely at and place while enjoy some beverage at the same time. The objective of the
project is resolves the issues of the students of not getting sufficient space and cafes at
reasonable prices. The implementation of the project would be able to resolve the issues and
offer the students the beverages a much cheaper rates. The free time for the students would
utilized efficiently by them and also allow the organization earn some benefits from the
business.
Key Performance Indicators
The key performance indicators for the growth and success of the coffee shop which
has been developed are:
 Keeping track of the number of hours that the staffs at the shop are required to work
so that their productivity can be measured easily by the owners of the organization.

5
BUSINESS PROJECT MANAGEMENT
 The cost of the food should also be kept track of by the owner or the person who is
responsible for the monitoring of the system. The personnel responsible for the task
should also be able to keep track of the stocks in the store.
 Keeping track of the best-selling and the worst-selling items of the shop would be a
great help in understanding the demands and the taste of the customers.
 Keeping track of the total labour cost is also very important in order to minimize the
overflow of the cash for the systems and expense of the company can be kept at a
check.
Performance goals and evaluation points
The main performance goals for the project are:
Customer Satisfaction: It is very important that the main customers who are the students are
kept satisfied at all cost and develop a positive attitude towards the company. The point of
evaluation would be the rate of growth of the number of regular customers to the coffee shop.
An increased number of regular customers to the shop would mean an enhanced reputation
for the organization and the shop.
Employee Satisfaction: The employees or the staffs of the coffee shops are to be kept
satisfied and also some assurance about their job security is to be provided. This is because
the customers who visit the shop on a regular basis would like to have the coffee from the
same staff and this would result in development of an efficient customer relationship
management. The evaluation point for the employee satisfaction would be the number of
years that a particular employee stays in the organization and same goes of the staffs of the
coffee shop.
Revenue Generation: The revenue which is being generated from the project is to be
analysed efficiently as there is to be steady growth in the revenue collected per year for the

6
BUSINESS PROJECT MANAGEMENT
organization. The evaluation point here would be increase in the percentage of growth of the
revenue of the shop which is generated every year.
Steady Growth: There has to be a steady growth for the shop in terms of production and sales
of the shop, as this would be helpful in determining the stability of the business that is being
carried out currently. The evaluation point for deciding the steady growth of the of the
business is the increase in the percentage of profit earned which should be more than the
previous year.
Time frame
The time frame of the project has been estimated to be 5 years. As the organization is
a small one and the project is also a small one, it is to be assumed that the project should not
exceed more than 1 million and the time limit of the project should be around six months. In
addition to this, the project should be able to benefit the organization in terms of finance and
hence the NPV and ROI calculations should be positive for the project.
Project process
The project has been created according to the project PRINCE2 Methodology and
hence there are number of processes for the project that has been followed:
 Starting Up the project
 Project Initiation Phase
 Directing Project
 Project Control Stage
 Managing Product Delivery
 Managing a Stage Boundary
 Closing a Project

7
BUSINESS PROJECT MANAGEMENT
Evaluation
The project which is to be constructed would be undergoing all the phases mentioned
above and hence the project would be benefitted to a great extent and staffs and the other
team members would be able to follow the phases of project very easily as the methodology
is a renowned one.
Personnel
` The main personnel involved in the development of the project are the project
manager, the builders, the staffs, the interior designer and the suppliers. The roles and
responsibilities of the personnel has been described in the table below:
Personnel Roles and Responsibilities
Project Manager The project manager is very important part of the project and plays a
very important role in the development of the project. The project
manager would be responsible from the project initiation phase and
end his role with the project closure phase.
Builders The builders are responsible for the development of the infrastructure
for the project and building the shop and assist in furnishing and
finishing the interiors and shop. They are also responsible for set up
of the shop and manage the other aspects of the infrastructural
development.
Staffs The staffs would be regular employees who would be assigned the
role of making the coffee, serving it to the customers and also
accepting the payment from the customers. Some of them would also
be entrusted with the role of handling the accounts for the business of
the small sized organization.

8
BUSINESS PROJECT MANAGEMENT
Interior Designer The interior designer would be responsible for the decoration of the
shop and also the designing the project to some extent. He would
also be deciding on the designs and set up of the shop.
Suppliers The suppliers would not be associated directly with the coffee shop
development, but they would be the source that the project manager
would look to after the project has been established. They would be
responsible for the steady supply of ingredients to the shop.
Resource allocation
Among the required resources the required human resources are the project manager,
the Interior designer, the Staffs and the Builders. The materials required for building and
furnishing the shop are raw materials and the Coffee Vending Machines. The ingredients are
also very important for the production of coffee for the shop. The resources required for the
development of the shop and their costs have been provided below:
Resource Name Type
Material
Label
Initials Group
Max.
Units
Std. Rate
Project Manager Work P 100% $30.00/hr
Interior Designer Work I 100% $20.00/hr
Staffs Work S 100% $5.00/hr
Builder Work B 100% $15.00/hr
Raw Materials Material R $3,000.00

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BUSINESS PROJECT MANAGEMENT
Ingredients Material I $500.00
Coffee Vending
Machine
Material C $300.00
It is to be noted that the ingredients are very important for the business and hence, the
suppliers are required for the constant supply of ingredients for the shop. However, the
suppliers so not play any important role during the project development phase. The resources
have been allocated to the particular tasks for a particular amount of time. The details of the
resources which has been allocated to the particular has been described in the table provided
below:
Task Name Resource Names
Café Opening (Cambodia)
Starting Up the project
Identification of the problems Project Manager
Ideating the project Project Manager
Processing for project Initiation
Project Initiation Phase
Gathering Requirements Project Manager
Developing implementation strategy Project Manager, Interior Designer
Identification of the personnel Project Manager
Assigning of project Team Project Manager

10
BUSINESS PROJECT MANAGEMENT
Forwarding for Project Direction
Directing Project
Gathering of Ingredients Project Manager, Ingredients[1],Staffs
Design Coffee shop Project Manager, Interior Designer
Furnishing the coffee Shop
Project Manager, Builder, Coffee Vending
Machine[1],Raw Materials[1]
Furnishing Complete
Project Control Stage
Setting up of the project area Project Manager, Builder, Staffs
Setting up of the Ingredients storage Project Manager, Builder
Implementing system recording process Project Manager, Staffs
Finalize the recording process
Managing Product Delivery
Record Customer Feedback Project Manager
Analyse the Feedbacks Project Manager
Set Up Maintenance Project Manager
Finalize the Maintenance process Project Manager

11
BUSINESS PROJECT MANAGEMENT
Completion of product delivery
management phase
Managing a Stage Boundary
Risk Identification of the project Project Manager
Perform Risk Management Project Manager
Risk Mitigation strategy formulation Project Manager
Risk Management Implementation Project Manager, Staffs
Completion of product delivery
management phase
Closing a Project
Project Sign off Project Manager
Project Team Sign Off Project Manager
Select Shop Opening date Project Manager
Project budget
Budget
Task Name Cost
Café Opening (Cambodia) $49,240.00
Starting Up the project $4,800.00
Identification of the problems $2,400.00

12
BUSINESS PROJECT MANAGEMENT
Ideating the project $2,400.00
Processing for project Initiation $0.00
Project Initiation Phase $8,160.00
Gathering Requirements $3,600.00
Developing implementation strategy $2,400.00
Identification of the personnel $1,200.00
Assigning of project Team $960.00
Forwarding for Project Direction $0.00
Directing Project $13,160.00
Gathering of Ingredients $2,460.00
Design Coffee shop $2,000.00
Furnishing the coffee Shop $8,700.00
Furnishing Complete $0.00
Project Control Stage $8,680.00
Setting up of the project area $1,600.00
Setting up of the Ingredients storage $5,400.00
Implementing system recording process $1,680.00
Finalize the recording process $0.00

13
BUSINESS PROJECT MANAGEMENT
Managing Product Delivery $6,480.00
Record Customer Feedback $1,440.00
Analyse the Feedbacks $2,640.00
Set Up Maintenance $1,200.00
Finalize the Maintenance process $1,200.00
Completion of product delivery management phase $0.00
Managing a Stage Boundary $5,800.00
Risk Identification of the project $1,200.00
Perform Risk Management $1,440.00
Risk Mitigation strategy formulation $1,200.00
Risk Management Implementation $1,960.00
Completion of product delivery management phase $0.00
Closing a Project $2,160.00
Project Sign off $960.00
Project Team Sign Off $1,200.00
Select Shop Opening date $0.00

14
BUSINESS PROJECT MANAGEMENT
Analysis
The budget analysis for the project is described below in details. It can be seen that
the ROI of the project is 0.5051 and the NPV of the project is $43,255.20. Hence it can be
easily confirmed that the project would be economically feasible.
Project Cost-
Benefit
Analysis
Analysis
Variables:
Enter values for the cost-benefit analysis in
the INPUT_VALUES worksheet.
Discount Rate
Used
10.00
%
Annual
Benefits
$
34,000
.00
Annual
Operational
Costs
$
9,600.
00
One-Time
Development
Cost
$
49,240
.00
Year of Project
0 1 2 3 4 5 TOTA

15
BUSINESS PROJECT MANAGEMENT
LS
Economic
Benefit $0.00
$
34,000
.00
$
34,000
.00
$
34,000.
00
$
34,000
.00
$
34,000.
00
Discount Rate
1.000
0 0.9091 0.8264 0.7513 0.6830 0.6209
PV of
Benefits $0.00
$30,90
9.09
$28,09
9.17
$25,54
4.70
$23,22
2.46
$21,11
1.32
NPV of all
BENEFITS $0.00
$
30,909
.09
$
59,008
.26
$
84,552.
97
$
1,07,7
75.43
$
1,28,88
6.75
$
1,28,88
6.75
One-Time
COSTS
$(49,
240.0
0)
Recurring
Costs $0.00
$
(9,600.
00)
$
(9,600.
00)
$
(9,600.
00)
$
(9,600.
00)
$
(9,600.
00)
Discount Rate
1.000
0 0.9091 0.8264 0.7513 0.6830 0.6209
PV of
Recurring
$0.00 $
(8,727.
$
(7,933.
$
(7,212.
$
(6,556.
$
(5,960.

16
BUSINESS PROJECT MANAGEMENT
Costs 27) 88) 62) 93) 84)
NPV of all
COSTS
$(49,
240.0
0)
$
(57,96
7.27)
$
(65,90
1.16)
$
(73,113
.78)
$
(79,67
0.71)
$
(85,631
.55)
$
(85,631
.55)
Overall NPV
$
43,255.
20
Overall ROI
0.5051
Break-even
Analysis
Yearly NPV
Cash FLOW
$(49,
240.0
0)
$
22,181
.82
$
20,165
.29
$
18,332.
08
$
16,665
.53
$
15,150.
48
Overall NPV
Cash FLOW
$(49,
240.0
0)
$
(27,05
8.18)
$
(6,892.
89)
$
11,439.
19
$
28,104
.72
$
43,255.
20
Project Purpose Breakdown

17
BUSINESS PROJECT MANAGEMENT
Communications Plan
The communication Plan for the project is provided below:
Project
Number:
[Please Fill] Date Created: [Please Fill]
Project
Name:
Date Revised: [Please Fill]
Project
Manager:
[Please Fill] Project
Administrator
[Please Fill]
Ite
m
#
Meetin
g
Name
Meetin
g
Purpos
e
Frequency / Schedule Mode of
Communic
ation
Meetin
g
Organi
zer
Invitees /
Attendees
Freque
ncy
Time Durati
on
Requir
ed/
Option
al
Name
1
Project
Status
Meeting,
Gatherin
g and
distributi
on of the
informati
on about
the status
of the
project
Monthly
During
the
intermedi
ated
stages
1 Hour via Mail
Project
Manager
Requir
ed
[Pleas
e Fill]
[Pleas
e Fill]
2 Client
Meeting
Initiating
the
project
Once At the
start of
the
3 Hours Face To Face Project
Manager
Requir
ed
[Pleas
e Fill]

18
BUSINESS PROJECT MANAGEMENT
with the
clients
project
3
Project
Team
Meetings
Meeting
with the
project
team.
Weekly
During
the
intermedi
ated
stages
3 Hours Group Meeting
Requir
ed
Projec
t team
memb
ers
4
Progress
Meeting
with
Owners
Updating
the
owners
about the
progress
of the
project.
Monthly
During
the
intermedi
ated
stages
1 Hour
Video
Conference
Project
Manager
Requir
ed
[Pleas
e Fill]
5
Meeting
with the
suppliers
Discussi
on with
the
suppliers
about the
ingredien
ts
Once
At the
end of the
project
3 Hours Face To Face
Project
Manager
Requir
ed
[Pleas
e Fill]
6 Progress
meeting
The
meeting
updates
the
available
members
abou the
update
on the
progress
Monthly Duirng
the
intermedi
ated
stages
30 Mins Video
Conference
Project
Manager
Option
al
[Pleas
e Fill]

19
BUSINESS PROJECT MANAGEMENT
of the
project
7
Risk
Managem
ent
Meeting
(Beginnin
g Of
Construct
ion)
The risk
manage
ment
strategies
are
discussed
in this
meeting.
Once
During
the
intermedi
ated
stages
5 Hours Group Meeting
Project
Manager
Requir
ed
[Pleas
e Fill]
8
Risk
Identificat
ion &
Managem
ent
Meetings
The
resolutio
ns for the
identified
risks are
discussed
in this
meeting.
Once
During
the
intermedi
ated
stages
5 Hours Group Meeting
Project
Manager
Requir
ed
[Pleas
e Fill]
Work Breakdown Structure
The work Break down Structure for the project is provided below:
Café Opening (Cambodia)
Starting Up the project
Identification of the
problems
Ideating the project
Processing for
project Initiation
Project Initiation Phase
Gathering
Requirements
Developing
implmenation
strategy
Identification of the
personnel
Assigning of project
Team
Forwarding for
Project Direction
Directing Project
Gathering of
Ingredients
Design Coffee shop
Furnishing the
coffee Shop
Furnishing
Complete
Project Control Stage
Setting up of the
project area
Setting up of the
Ingredients storage
Implementing
system recording
process
Finalize the
recording process
Managing Product
Delivery
Record Customer
Feedback
Analyse the
Feedbacks
Set Up Maintainace
Finalize the
matainance process
Completion of
product delivery
managemnt phase
Managing a Stage
Boundary
Risk Identification of
the project
Perform Risk
Management
Risk Mitigation
strategy formulation
Risk Management
Implemenation
Completion of
product delivery
managemnt phase
Closing a Project
Project Sign off
Project Team Sign
Off
Select Shop
Opening date

20
BUSINESS PROJECT MANAGEMENT
Project Schedule
WBS Task Name Duration Start Finish Predecessors
0
Café Opening
(Cambodia)
161 days
Sun 19-08-
18
Fri 29-03-19
1 Starting Up the project 20 days Sun 19-08-18 Thu 13-09-18
1.1
Identification of the
problems
10 days Sun 19-08-18 Thu 30-08-18
1.2 Ideating the project 10 days Fri 31-08-18 Thu 13-09-18 2
M1
Processing for project
Initiation
0 days Thu 13-09-18 Thu 13-09-18 3
2 Project Initiation Phase 30 days Fri 14-09-18 Thu 25-10-18
2.1 Gathering Requirements 15 days Fri 14-09-18 Thu 04-10-18 4
2.2
Developing
implementation strategy
6 days Fri 05-10-18 Fri 12-10-18 6
2.3
Identification of the
personnel
5 days Mon 15-10-18 Fri 19-10-18 7
2.4
Assigning of project
Team
4 days Mon 22-10-18 Thu 25-10-18 8
M2
Forwarding for Project
Direction
0 days Thu 25-10-18 Thu 25-10-18 9
3 Directing Project 27 days Fri 26-10-18 Mon 03-12-18

21
BUSINESS PROJECT MANAGEMENT
3.1 Gathering of Ingredients 7 days Fri 26-10-18 Mon 05-11-18 10
3.2 Design Coffee shop 5 days Tue 06-11-18 Mon 12-11-18 12
3.3
Furnishing the coffee
Shop
15 days Tue 13-11-18 Mon 03-12-18 13
M3 Furnishing Complete 0 days Mon 03-12-18 Mon 03-12-18 14
4 Project Control Stage 25 days Tue 04-12-18 Mon 07-01-19
4.1
Setting up of the project
area
4 days Tue 04-12-18 Fri 07-12-18 15
4.2
Setting up of the
Ingredients storage
15 days Mon 10-12-18 Fri 28-12-18 17
4.3
Implementing system
recording process
6 days Mon 31-12-18 Mon 07-01-19 18
M4
Finalize the recording
process
0 days Mon 07-01-19 Mon 07-01-19 19
5
Managing Product
Delivery
27 days Tue 08-01-19 Wed 13-02-19
5.1
Record Customer
Feedback
6 days Tue 08-01-19 Tue 15-01-19 20
5.2 Analyse the Feedbacks 11 days Wed 16-01-19 Wed 30-01-19 22
5.3 Set Up Maintenance 5 days Thu 31-01-19 Wed 06-02-19 23
5.4 Finalize the Maintenance 5 days Thu 07-02-19 Wed 13-02-19 24

22
BUSINESS PROJECT MANAGEMENT
process
M5
Completion of product
delivery management phase
0 days Wed 13-02-19 Wed 13-02-19 25
6
Managing a Stage
Boundary
23 days Thu 14-02-19 Mon 18-03-19
6.1
Risk Identification of the
project
5 days Thu 14-02-19 Wed 20-02-19 26
6.2
Perform Risk
Management
6 days Thu 21-02-19 Thu 28-02-19 28
6.3
Risk Mitigation strategy
formulation
5 days Fri 01-03-19 Thu 07-03-19 29
6.4
Risk Management
Implementation
7 days Fri 08-03-19 Mon 18-03-19 30
M6
Completion of product
delivery management phase
0 days Mon 18-03-19 Mon 18-03-19 31
7 Closing a Project 9 days Tue 19-03-19 Fri 29-03-19
7.1 Project Sign off 4 days Tue 19-03-19 Fri 22-03-19 32
7.2 Project Team Sign Off 5 days Mon 25-03-19 Fri 29-03-19 34
M7
Select Shop Opening
date
0 days Fri 29-03-19 Fri 29-03-19 35

23
BUSINESS PROJECT MANAGEMENT
Risk Management Plan
Risk Identification
The identified risks for the project which is to be mitigated for the stability of the
business of the organization described below:
Slips and Falls in Your Coffee Shop: There are risks involving the slips and falls of the
people and the utensils at the coffee shop. There are high chances of spills on the floor which
would be hampering the attractiveness of the furnishes areas. Hence this would affect the
customers’ opinions of the coffee shop.
Injured Customers and Employees: There is a high chance that would be injuries in the
premises from the hot beverages and hence, there are high chances that both the customers
and the employees would be unsatisfied with this.
Risk Mitigation
For the mitigation of the risks in the coffee shop some strategies can be adopted:
 It is to be seen that there is safety inspection process included in the maintenance plan
of the project. This would make sure that risks of the customers and the employees
being injured would be reduced to a great extent.
 In addition to this, it is to be made sure that there is enough business insurance to back
up the damaged floors. It would ensure that the floors are replaced immediately and
the attractiveness in the shop in maintained.

24
BUSINESS PROJECT MANAGEMENT
Closure evaluation and reports
Achievement of the Projects Benefits
The implementation of the project would help in the reduction of the crisis of
unavailability of the coffee at reasonable prices in the area and also would provide them an
option to spend their time effectively.
Performance Against Original Schedule and cost
The original schedule and the cost of the project would be maintained by the project
very efficiently. It has been assumed that the project should not exceed more than 1 million
and the time limit of the project should be around six months and the final budget of the
project is around $50,000 and the completion time of the project is completed in 161 days. In
addition to this, the NPV and ROI calculations should be positive for the project. The ROI of
the project is 0.5051 and the NPV of the project is $43,255.20
Summary of Key Project Issues & Resolutions
There were issues identified with the project which were injury to the employees and
the customers and the chances of spills and falls in the coffee shop. The issues were
addressed effectively in the project and risk mitigation plans adopted would be very efficient
in resolving the issues that arisen with the development of the project.
Lessons Learned
After the completion of the project and the project report efficient amount of idea can
be gathered about the project management technologies. In addition to this, it is also
understood that the project management technique is very important for the organizations to
make a steady progress in the business and all types of businesses requires this process to be
followed.

25
BUSINESS PROJECT MANAGEMENT
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Appendix
Annotated Bibliography
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to
planning, scheduling, and controlling. John Wiley & Sons.
According to Kerzner and Kerzner (2017), it can be said there has been an evolution
in the project management techniques the evolution has taken place from the place of
management philosophy. It has been established by the author that project management
basically is process that affects each and every functional aspects of the organizations. More
number of organizations have started considering the project management process to be a
mandatory process for the mere survival of their organizations. The evolution has taken place
and has turned into a business process rather than being considered merely a process for
project management. The organization opposing the process earlier are now advocating for
the process of the project management. The process has gained a lot of supporters in the
recent past and hence the author concludes that the process of project management is here to
stay.
Turner, R., 2016. Gower handbook of project management. Routledge.
Project management is process which is a widely recognized process by the
organizations and it has been thought of as a very essential process to achieving the
objectives of the projects for the organizations. Achievement of the strategic objectives set by
the organizations mainly involve the changes that are taking place in the organization and the
different type of methods used for the changes in the organizations (Turner 2016). There are
several forms for the changes in the organization among which the changes in the buildings
and the overall architecture in also involved to a certain extent. There are other developments

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such as involvement of an information system in the procedures of the organization. Hence, it
can be concluded that there is requirement for regular changes in the organizations and for
competing in the market and holding on to their stable position in the industry.
Gantt Chart