Developing Team Working, Public Speaking, and Feedback Skills

This document discusses the importance of team working, public speaking, and feedback skills in business psychology. It provides pro-formas for each skill, evaluates current competency, identifies weaknesses, and outlines an action plan for improvement.

Business Psychology

Table of Contents
Introduction......................................................................................................................................1
Reflective journals comprising 3 core skills....................................................................................2
Pro-forma for team working skills ........................................................................................2
Pro-forma for public-speaking skills......................................................................................3
Pro-forma for feedback taking and giving..............................................................................5
Action plan.......................................................................................................................................6
Summary and action plan.......................................................................................................6
.........................................................................................................................................................9
REFERENCES..............................................................................................................................10

Introduction
Understanding oneself and an individual is consider to be most crucial factor within the
organisation success as it help in forming better strategies to align the business operations in
right direction. A manager must have a clear understanding regarding the skills and capability
that they poses and manner in which these can be used in order to implement them in right
direction so that organisational objectives can be achieved. Despite of this a manager must also
have a clear understanding regarding the skills and capability of its employees with whom they
are working so that plans and strategies can be formulated in order to direct them toward
enhancement of performance and accomplishment of organisational goals and objectives
(Carnegie, 2017). In order to develop clear understanding psychological factors must be
consider which support in determining the perception as well as action performed by an
employee. Psychology is basically refer to the scientific study about how an individual think,
behave and feel. By performing psychological evaluation it become easier to determine the
culture that workers maintain at workplace and also support in determining the major cause
behind happening of particular event. The psychological evaluation at workplace can be
determined by making use of several approaches such as cognitive approach, behavioural
approach and humanistic approach. Among them behavioural approach is one which suggest that
the behaviour, working practices or performance of an employee get influenced by the stimuli
that are present in the external environment as it have a direct influence over the behaviour of an
employees as well as actions taken by them (Autesserre, 2014). Hence, by evaluating the
performance of employees in different circumstance it become easier to determine the the skills
and capability of employees and manner in which they can tackle the situation.
Despite of this, cognitive approach state that the behaviour of a person is being developed
by the expectations as well as emotions that they hold in their mind toward the occurrence of
particular event. Hence the employees behaviour can be measures by motivating them about the
positive outcome of particular action that support in developing their focuses toward that action
in order to achieve something. This will support in determining the factors that have the
capability to influence the activities of an employees at workplace so that it can be used as a
motivation factors in order to improve their performance so that accomplishment of
organisational goals made possible with the accomplishment of their personal goals. Apart from
this the humanistic approach is one which state that an individual become able to perform
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something when they feel good about themselves which support them in determining their actual
potentials. This approach mainly focuses over empowering an individual by making them feel
good so that they remain motivated (Mischel, DeSmet and Kross, 2014). In order to take out best
from the employees manager required to focus over the environment in which employees work
and try to keep them motivated by regularly appreciating them over their efforts so that they
become able to determine potential to perform particular operation in effective manner.
Reflective journals comprising 3 core skills
Pro-forma for team working skills
What is the core skill?
As per the information presented by Ellis, P. and Bach, S., 2015, it is identified that the
team working is refers to a collaborative effort of team members toward accomplishment
of particular goal. This skill is very crucial as it support in achieving goals in more efficient
when the understanding, skills and talent of each individual being shared among the
members. This support in performing a particular task in efficient as well as timely manner
as compare to one that are performed by a single person at personal level.
Why is this core skill important? (use relevant theories and concepts to support your
answer)
This skills depict that employees who perform in a team get support and guidance from one
another in term of their knowledge and skills. This shows clearly the importance of team
management skills fro an individual as it support them in performing operations in more
productive and effective manner in coordination. My main reason behind choosing this
skills is that it support me in performing my operation's in effective manner while
interacting people having different skills and knowledge which also support me in
improving m,y skills or capability. In addition to this the stress of work also get reduce
while working with group of people. This release of stress motivate me in performing well
and enhancing my productivity which in turn help in achieving the organisational goals and
objective in pre-specified time.
How competent are you currently? (use your tool-kit findings, feedback from peers
and your tutor, plus your own reflections on your thoughts, feelings and behaviours to
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answer this question)
As per my personal evaluation this is determined that my team working abilities are fine as
I'm quite good in communicating with others. With the help of this it become quite easier
for me to influence my team members for making them work as per my direction. It
support me in performing the operations with them in appropriate manner that contribute
toward the completion of organisational objectives. In addition to this my seniors also said
that I work in more friendly manner while performing actions within group which shows
my capability of handling and managing work with team. But this sometimes affects my
performance of group members as comfort zone which I provide to them sometimes not let
them to perform work in effective manner.
Can you identify any contradictions, or allowable weaknesses from your analysis?
I identified that my team member and superiors believe that I'm quite good within team
working skills but as per the evaluation I determined that at time of meeting I found
difficulties in managing with team members. It is so because I think good communication
skills are just not appropriate for effective team work rather it also require some patience
for long term sustainability. In addition to this it is also required to keep team mates align
with their goals and rigid targets so that objectives get accomplished in timely manner.
How will this skill help me in the future? (use references to support your argument)
Strong team working skills support in performing even complex projects in effective
manner as without the help of group person it is not possible to perform operations in
effective manner (Cottrell, 2015). This is because a team, consist of group of people where
each employees is different in term of their understanding, skills and knowledge which
when shared and integrated effectively support in dealing with problems in effective
manner.
Pro-forma for public-speaking skills
What is the core skill?
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According to view point of Coopman, S. J. and Lull, J., 2014, public speaking is basically
refer to the capability of an individual to confront larger number of people while
communicating about something. My emphasize toward developing this skills is so because
it help in representing my views among larger number of people in more clear manner so
that my aim behind conversation can get accomplished.
Why is this core skill important? (use relevant theories and concepts to support your
answer)
It is consider to be most crucial skills for an individual who works within a multinational
organisation as they have to go through several meetings whose agenda is to develop
understanding among other members regarding particular issues or project. I am aspiring to
become a part of MNC in near future so public speaking will support me in performing
well and achieving the desired goals.
How competent are you currently? (use your tool-kit findings, feedback from peers
and your tutor, plus your own reflections on your thoughts, feelings and behaviours to
answer this question)
From my evaluation it has been identified that I feel quite nervous while communicating in
front of larger number of people. While meeting I found that I even get hesitated to
introduce my self in front of panel members which is also an embarrassing thing happen
that clearly depict that I required to work on overcoming this issue.
Can you identify any contradictions, or allowable weaknesses from your analysis?
As per the evaluation I performed, I felt that my public speaking skills are quite weak but
on other hand my team members said that even I'm not good at this skills still when it come
to team discussion I am good at providing and making it understood to team members. As
my team members be able to connect themselves with my views as well as after discussion.
How will this skill help me in the future? (use references to support your argument)
Improvement in public speaking skills will support me in fulfilling my dream of working in
MNC as after developing this skill I would be able to get more preference fro the
company's side. This support me in getting selecting for particular job as compare to other
individual as well as it also support me in grabbing good business opportunity in future as
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well.
Pro-forma for feedback taking and giving
What is the core skill?
According to the view point of Sims, S., Hewitt, G. and Harris, R., 2015, feedback are
consider to be the most essential part of an organisational progress as it help in determining
the outcome of particular action along with the mistakes that get happened within that
action. Feedback giving is basically an ability of a person to present their experience in
order to make the listeners more clear about the strength and weaknesses which are
required to be improve for performing well.
Why is this core skill important? (use relevant theories and concepts to support your
answer)
Feedback giving and taking is most crucial skill which is required to be develop as it help
in identifying the weak points for improving them (Travers, Morisano and Locke, 2015). I
put emphases over this skill is that it support me in representing my true thought against
performance exert by team members so that they would be able to get adjusted with
required improvement. This further help me in improving the overall performance of my
team mates.
How competent are you currently? (use your tool-kit findings, feedback from peers
and your tutor, plus your own reflections on your thoughts, feelings and behaviours to
answer this question)
From the evaluation I determined that I use to provide right feedback to my team mates in a
manner that they get clear with the main issue in their work. But I found that I use to
provide positive feedback only for motivating them and I am quite weak in determining the
negative points or weaknesses which are crucial to determine in order to improve their
working performance.
Can you identify any contradictions, or allowable weaknesses from your analysis?
From my evaluation and gathering information from colleagues it has been found that I
provide only positive feedback to my team mates when they ask to me. But I personally
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believe that this is not right as employees may think they are perfect in their work which
may affect their productivity or enhance the chance of error. Therefore I required to
improve my skills.
How will this skill help me in the future? (use references to support your argument)
By improving my feedback giving skills it would become more easier for me to direct the
performance of my employees in right direction. In addition to this I would also become
able to introduce my team mates with the weaknesses they are having so that timely
measures can be taken into consideration for overcoming those weaknesses. This will
support me in enhancing the level of performance of my team mates that further contribute
toward accomplishment of organisational goals and objectives.
Action plan
Summary and action plan
Strengths: As per my personal evaluation I have determined that communication skills
of mine are quite good as I am out spoken, love to interact with people and also don't hesitate
while talking with people. Along with this I got some feedbacks from my colleagues who stated
that they get a clear understanding of my thoughts and ideas while discussion which support
them in performing well. Despite of this, my colleagues also said that I am a good listener as I
listen to them and try to understand their situation in order to suggest them right things so that
employees become able to perform their work in effective manner.
Weakness:- By performing my personal evaluation it has been found that though I am
good at communication skills but still I found difficulty in public speaking at the time of
corporate meetings which affect my presentation in front of panel members. Despite of this, I am
also not good in presenting the negative feedback to team mates in order to introduce them with
their weakness so that they get overcome on timely manner so that appropriate outcome can be
achieved. On other side I am good at communicating with team mates but not good at managing
their task or aligning them toward their gaols which is required to be improve in order to achieve
better performance from their side as I held responsible for their success or failure.
These skills are required to be improve which can be perform with the help of
formulating effective personal development plan as it support in determining several actions to
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be taken in order to improve the skills along with time in order to improve them. My personal
development plan is explained below:
Developme
nt Area
Specific Measurable Attainable Relevant Timely
Team
working
skills
Under this I
want to
enhance my
team
management
skills so that I
would be
able to direct
the
employees
toward work
in a manner
that it get
accomplished
in quality and
timely
manner. In
order to
improve my
team working
skill I would
make each
members
clear about
their goals
and then
regularly
The
improvement
will be
measures by
my seniors
and by me too
as regular
check allow
them to
perform
operations
frequently.
These
actions are
more
realistic and
will start
doing this
from my
next task
which
support me
in improving
my team
management
skills.
The actions
are relevant
to skills as
this not only
help me in
having a
regular
check over
employees
work and
also be able
to involve in
team much
effectively.
Thus be
able to
improve
team
management
skill.
This will
take 4
months to
improve my
skill.
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check their
performance
for
determining
their
progress.
Public
Speaking
Under this
skills I want
to enhance
my capability
to speak
among larger
number of
people in a
manner so
that I can
convey my
ideas or
thoughts in
clear manner.
For
improving
my public
speaking skill
I will
participate in
debates and
also take
seminars
which allow
me to
This
improvement
will be
measured
from my next
corporate
meeting in
term of clarity
of my
thoughts and
explanation to
meeting
members.
These
actions are
more
realistic as
these actions
are more
easier to
take and
bring on
positive
result.
These
actions are
relevant to
skills
as debate
will allow
me to learn
tricks of
confronting
larger
number of
people and
presenting
views.
This will
take 6
months
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overcome my
hesitation.
Feedback
taking
In this skill, I
want to
enhance my
ability to
identify the
negative
point in one's
performance .
From this I
have decided
to take
suggestions
from my
senior and
also decided
to note down
the mistakes
perform by
employee and
reason behind
it to provide
negative
feedback.
This
improvement
will be
measures by
my team
mates when
they get
introduce
them
weaknesses
they have that
are required
to improve for
better
performance.
These are
realistic as it
help me in
determining
the basic
factor
behind
inappropriat
e
performance
of team
members so
that I can
guide them
over
improvemen
t.
These action
are relevant
to skills as it
help in
determining
the strength
and
weakness of
employees
which
support in
presenting
feedback in
more
effective
manner.
It require 2
months.
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REFERENCES
Books and Journals
Ellis, P. and Bach, S., 2015. Leadership, management and team working in nursing. Learning
Matters.
Sims, S., Hewitt, G. and Harris, R., 2015. Evidence of collaboration, pooling of resources,
learning and role blurring in interprofessional healthcare teams: a realist
synthesis. Journal of Interprofessional care. 29(1). pp.20-25.
Coopman, S. J. and Lull, J., 2014. Public speaking: The evolving art. Cengage Learning.
Carnegie, D., 2017. How to develop self-confidence and influence people by public speaking.
Simon and Schuster.
Autesserre, S., 2014. Peaceland: Conflict resolution and the everyday politics of international
intervention. Cambridge University Press.
Mischel, W., DeSmet, A. L. and Kross, E., 2014. Self-regulation in the service of conflict
resolution (pp. 310-330). San Francisco, CA: Jossey-Bass.
Cottrell, S., 2015. Skills for success: Personal development and employability. Macmillan
International Higher Education.
Travers, C. J., Morisano, D. and Locke, E. A., 2015. Self‐reflection, growth goals, and academic
outcomes: A qualitative study. British Journal of Educational Psychology. 85(2).
pp.224-241.
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